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TASCAM  US-20x20

 33

10 – Troubleshooting

Please read this chapter if you are unable to use the unit 

properly even after setting it up following the procedures in this 

manual.
If you are still unable to resolve your problems please contact 

TASCAM customer support (see the end of this manual) with the 

following information about the operating environment and 

details about the trouble.

 

8

Operating environment

•  Computer manufacturer
•  Model
•  CPU
•  Memory (RAM)
•  Operating system
•  Applications used
•  Antivirus software
•  Wireless LAN use

See the end of this document for contact information.

 

8

The dedicated software cannot be installed

1.  Check the operating system

The operating system you are using might not be supported 

by the software that you are trying to install.
Check the operating systems supported by the software that 

you are trying to install.

2.  Stop software that is running in the background

Antivirus software and other software running in the 

background can interfere with installation. Quit software 

running in the background and try installing again.

 

8

The unit is connected, but the computer does not 

recognize it.

1.  Install the dedicated software

 

o

If you have not done so, install the dedicated software. 

(See “Installing the dedicated software” on page 6.)

2.  Change the USB port

 

o

This unit will not work with USB 1.1. Use a USB 3.0 or USB 

2.0 port.

 

o

Do not use a USB hub. Always connect the unit directly to 

a USB port on the computer.

 

o

If the above steps do not resolve the problem, connect the 

unit to a different USB port on the computer.

 

8

There is no sound even when playing back on the 

computer.

The audio output must be set on the computer.
Please confirm the following while the unit is connected to the 

computer. Moreover, if you make the following settings, sound 

will be output through this unit, but no sound will be output by 

the computer’s speakers or headphone jack.

Windows 10/Windows 8/Windows 7

See the “Windows Media Player” section in “8 – Application 

Guide” on page 30 of this manual, and make settings for 

the default playback device according to the OS.

Mac OS X

1.  Quit all applications and open “System Preferences…” from 

the Apple menu.

2.  Open “Sound”.
3.  On the Output tab, select “US-20x20”.

After completing the setting, restart the computer and check 

the sound of playback. Depending on the application that you 

are using, you might need to make additional device settings.
In particular, DAW applications operate using audio engines 

with settings that are different from the OS settings, so confirm 

the DAW settings first after installing the driver and Settings 

Panel software for this unit.
Please see the manuals for the applications that you are using 

for detailed setting procedures.

Summary of Contents for Celesonic us-20x20

Page 1: ...REFERENCE MANUAL Before connecting this unit to a computer you must download and install dedicated software on the computer D01268420A US 20x20 USB Audio MIDI Interface with Mic Pre Mixer...

Page 2: ...1 Setting area 21 OUTPUT SETTING page 22 Using the Settings Panel View menu 23 Initializing the Settings Panel 23 Resetting the reverb settings 24 Using the SceneMemory menu 25 Saving Settings Panel s...

Page 3: ...e memories can be renamed for saving DSP mixer settings Ten analog TRS output jacks S PDIF COAXIAL digital input and output jacks TOSLINK multichannel optical digital input and output connectors suppo...

Page 4: ...used when phantom power is enabled Supplying phantom power to some ribbon mics will break them If you are unsure do not supply phantom power to a ribbon mic Set the LINE OUT 1 2 and PHONES 1 2 knobs t...

Page 5: ...g damage to equipment could occur i 75 ON OFF THRU WORD OUT switch Use this switch to make the following settings Whether or not the WORD IN connector has 75 termination WORD output THRU OUT setting O...

Page 6: ...e Power Options Control Panel Mac 8 8 Supported operating systems OS X Yosemite 10 10 1 or later OS X Mavericks 10 9 5 OS X Mountain Lion 10 8 5 8 8 Computer hardware requirements Mac with a USB 3 0 o...

Page 7: ...he folder that opens installation will not start Right click the zip file and select Extract All for example to uncompress it and then try again 4 When a Security Warning or User Account Control scree...

Page 8: ...ot have opened automatically In this case open the zip file first and then double click the disk image file 3 When the installer starts click the Continue button 4 Next select the desired language and...

Page 9: ...g the button for example or when you click the Show All button to close the open pane CAUTION Changing the Gatekeeper setting could result in security risks If you changed the Gatekeeper setting to de...

Page 10: ...ted during use wrap it around the cord holder when connecting it CAUTION Always use the AC adapter GPE248 120200 Z that was shipped with the unit Using a different AC adapter could cause malfunction o...

Page 11: ...me Do not set phantom power to 48V when connecting an unbalanced dynamic mic Do not connect or disconnect mics while phantom power is set to 48V Doing so could cause a loud noise and might damage this...

Page 12: ...n amplifier if not powered or headphones to this unit you can monitor audio signals that are input to this unit and output from the computer CAUTION Before connecting audio equipment set the unit s 1...

Page 13: ...ailure to do so might cause sudden loud noises which could harm your hearing or result in other trouble MIDI connections Connect sound modules keyboards synthesizers drum machines and other MIDI devic...

Page 14: ...k the Start screen and click the All apps button or button that appears at the bottom left of the screen in Windows 8 1 and click Control Panel to open it 2 If the Control Panel is showing categories...

Page 15: ...zer with HIGH HIGH MID LOW MID and LOW bands Use the equalizer to increase or decrease the levels of specific frequency ranges This can be used for example to enhance the sound of individual instrumen...

Page 16: ...ea will show the active equalizer settings NOTE The equalizer cannot be turned on if the sampling frequency is 176 4 192kHz 8 COMP buttons Use these to turn the compressor on off for each channel Clic...

Page 17: ...s Level meters are not affected by fader adjust ments or even their channels being muted y Fader level display areas These show the levels of the channel faders above them as decibel values u LINK but...

Page 18: ...EQUALIZER 4 band parametric EQ display area overview Use this to increase or decrease the levels of specific frequency ranges This can be used for example to enhance the sound of individual instrument...

Page 19: ...ld Range 2 ms 200 ms default 2 ms 6 RELEASE knob Sets the amount of time until the compression stops and the sound returns to its uncompressed level after the input sound goes below the threshold Rang...

Page 20: ...sed when the stereo link is active Examples When the M INST 1 and M INST 2 buttons are linked the name of the button changes to M INST 1 2 8 8 When a LINK button is turned off Button knob Setting stat...

Page 21: ...put Unlock No valid digital signal is being detected NOTE No Device is shown for the Firmware Version and Device items when the unit and the computer are not connected No ASIO Driver is show for the S...

Page 22: ...ill stabilize operation and suppress negative effects on audio signals but the delay in audio signals sent to the computer will increase You can use the slider on the panel to adjust the buffer size a...

Page 23: ...s settings 1 In the menu bar open the View menu Windows Mac and click Initialize The following confirmation message will appear Windows version 2 Click the OK button in the message window to reset the...

Page 24: ...ettings Panel the default values for the OUTPUT SETTING page will be used for the input and output settings There is no iOS device Settings Panel so the unit will operate using the default values Rese...

Page 25: ...ngs Panel to the unit you can use them to operate the unit in standalone mode when it is not connected to a computer by USB See Saving Settings Panel settings to the unit on page 27 for details NOTE T...

Page 26: ...nge the Settings Panel settings to the settings in the selected scene memory Windows version Mac version CAUTION A scene memory that has never been saved contains no Settings Panel settings If you try...

Page 27: ...ze all the scene memories NOTE Click the Cancel button to return to the Settings Panel without initializing the 10 scene memories Saving Settings Panel settings to the unit You can save the current Se...

Page 28: ...p mode you cannot make settings on the MIXER page If you click the MIXER tab the following message will appear When the unit is in mic preamp mode you cannot change settings in the output signal selec...

Page 29: ...w from the factory the LINE OUT 1 2 knobs are set at their minimum values so no signals will be output from the LINE OUT 1 2 jacks When using mic preamp mode set the LINE OUT 1 2 knobs to their maximu...

Page 30: ...the computer If you make this setting sound will be output through this unit but no sound will be output by the computer s speakers or headphone jack Windows 8 1 Quit all applications and right click...

Page 31: ...setting sound will be output through this unit but no sound will be output by the computer s speakers or headphone jack Mac OS X and iTunes 1 Open the Utilities folder in the Applications folder and d...

Page 32: ...er Range Thru Velocity Note on Thru Note off Aftertouch Polyphonic Thru Channel Pitch bend Thru Control change Thru Program change Thru Settable range System exclusive Thru System common Position Thru...

Page 33: ...on page 6 2 Change the USB port o o This unit will not work with USB 1 1 Use a USB 3 0 or USB 2 0 port o o Do not use a USB hub Always connect the unit directly to a USB port on the computer o o If t...

Page 34: ...performance Windows 8 1 In Windows 8 right click the ordinary start screen Metro user interface screen and then click All apps 2 Right click Computer and select Properties 3 Click Advanced system sett...

Page 35: ...change the Windows Power Management settings How do I do this Windows allows the processor to throttle to half speed when the computer is idle However this can affect the performance of DAW recording...

Page 36: ...ks Tip HOT Sleeve GND Input impedance 10 k Nominal input level 10 dBV 0 3162 Vrms Maximum input level 10 dBV 3 162 Vrms 8 8 Line inputs balanced LINE IN 9 10 When LEVEL switch set to 4dBu Connectors 6...

Page 37: ...tp teac global com for the latest information about supported operating systems Windows 8 8 Supported operating systems Windows 10 32 bit Windows 10 64 bit Windows 8 including 8 1 32 bit Windows 8 inc...

Page 38: ...the computer and OS you are using Supported operating systems USB standard USB cable connected USB 2 0 USB 3 0 OS X Yosemite 10 10 1 or later USB 2 0 cable OS X Mavericks 10 9 5 USB 2 0 cable OS X Mou...

Page 39: ...the factory 445mm 59mm 201mm 9 8mm 11 2mm 8 8 With rack mount adapters attached 432 6mm 44mm 197 8mm 12 2mm 12 4mm 482 6mm 31 8mm 465mm Illustrations in this reference manual might differ in part fro...

Page 40: ...40 TASCAM US 20x20 11 Specifications Block diagrams Mic preamp mode...

Page 41: ...TASCAM US 20x20 41 11 Specifications Audio interface mode...

Page 42: ...42 TASCAM US 20x20 11 Specifications Digital mixer mode...

Page 43: ...TASCAM US 20x20 43 11 Specifications Level diagrams...

Page 44: ...o Churubusco 364 Colonia Del Carmen Delegaci n Coyoac n CP 04100 M xico DF M xico TEAC UK Ltd http tascam eu Phone 44 8451 302511 2 Huxley Road Surrey Research Park Guildford GU2 7RE United Kingdom T...

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