appendIx a: servIce InformatIon
Warranty Service
Details concerning Warranty Service are spelled out in the Warranty
section on page 22.
If you think your TAPCO Link.FireWire has a problem, please do
everything you can to confirm it before calling for service. Doing so
might save you from the deprivation of your Link.FireWire and the
associated suffering.
These may sound obvious to you, but here are some things you can
check. Read on.
Troubleshooting
No Power
• Our favorite question: Is it plugged in? Make sure the FireWire cable
is connected between your computer and the Link.FireWire. The
computer must be turned on to provide power to the Link.FireWire
over the FireWire connection.
• Are you using a laptop with a 4-pin FireWire connector and a 4-pin
to 6-pin adapter? The 4-pin connector doesn’t provide power, which
the Link.FireWire requires in order to operate. See note on page 6.
• Is the orange POWER LED illuminated? If not, try connecting the Link.
FireWire to another FireWire port on the computer (if available), or
use the external power supply included with your Link.FireWire.
No Signal
• Is the Input GAIN turned up?
• Are the PHONES Level control and the MONITOR Level control
turned up?
• Is the Link.FireWire selected as the audio input/output device in your
DAW application? In Tracktion, this is selected in the Settings tab
under Audio.
• Be sure the correct inputs are selected in the DAW and the tracks
are armed.
My guitar (or other instrument) doesn’t sound as good as I expect
• If your guitar is connected directly to the Link.FireWire (i.e., without
a direct box or preamp), be sure the LINE/INSTR button on the front
panel is pushed in.
