10.
AFTER SALES SERVICE
In order to avoid the cost of repair and product replacement, we recommend that assembly and
maintenance work be carried out by appropriately trained personnel.
We reserve the right to make changes in technical information.
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provided by the After-Sales Services Department of our company after the necessary technical
examination is performed.
3.
For any kind of operation within the scope of the warranty, no charge is claimed for spare parts,
workmanship, transportation, travel or any other reason.
4.
All kinds of authorization and responsibility regarding the method to be applied to solve the defect and
the parts to be replaced, within the scope of warranty belong to our After-Sales Services Department.
5.
Elimination of the defect can be carried out at the location of the product, at our company's technical
service or at the authorized service. After-Sales Services Department is authorized to make such decision.
6.
During the warranty period, the customer has the right to request replacement of the product if the same
fault repeats or the repair period exceeds 30 calendar days.
7.
Within the warranty period, if it is determined that the product failure is due to user error or misuse, the
repair is out of warranty. In that case the spare part price and other service fees shall be charged from
the customer.
The warranty does not cover;
a.
Mechanical damages resulting from transportation, storage etc.
b.
The products that has been tampered with by the warranty beneficiary or any other person that hasn't
been authorised by TANPERA.
c.
Products that commissioning is required but are not commissioned by our After-Sales Services
Department or by a service organization authorized by us.
d.
Defects resulting from the usage of improper or non genuine spare parts.
e.
Products used in places other than its purpose.
f.
Damages resulting from chemical agents and other unsuitable environmental conditions.
g.
Damages caused by floods, fires, freezing or other external factors.
h.
Products that has been subjected to extreme pressure or temperature conditions outside the limits
specified on the nameplate.
i.
Due to incorrect fluid usage inconsistent with the operation manual, damages resulting from physical and
chemical properties of the fluid.
j.
Damaged products due to fluid impurity (solid particles such as rust, welding burrs, organic matters etc.)
or hardness (calcification).
k.
Damages resulting from water-hammer.
l.
The tanks with a completely eroded protective anode.
m.
Products not protected against pressure shocks by a pressure safety valve as specified in the operation
manual.
n.
Products without proper mains and earth connection as specified in the operation manual.
You can contact TANPERA After Sales Services Department (www.tanpera.com) for the cleaning
and maintenance of your products, supply of spare parts (anode, gasket etc.) and for the addition
of electric heater.
1.
The warranty covers material, workmanship and manufacturing defects of the products
.
2.
The decision of whether a defect in a product within the warranty period, is covered by the warranty is
All products that TANPERA has sold are under the guarantee of TANPERA
A.Ş
. for a period of 24
months, within the "Terms of Warranty" stated herein, from the invoice date.
