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TANDBERG S3.1, Administrator'S Manual

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Summary of Contents for S3.1

Page 1: ...MINISTRATOR GUIDE Version S3 1 May 2008 Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Conferences App...

Page 2: ...ownload Section 58 The Summary Section 59 Adding Templates 60 The Template Editor 60 System Templates 61 About System Templates 61 The System Templates Available 61 Media Servers 62 About Media Server...

Page 3: ...85 About Conference Setup 85 Logging In 85 Creating Conferences 86 About Creating a Conference 86 The Create Conference Settings 86 Call Information 87 Templates Determine Outputs 87 The Call Informat...

Page 4: ...ence Permissions 117 About Editing Permissions 117 The Editing Conferences Permissions Page 117 Editing Conference Metadata 118 The Editing Conferences Metadata Page 118 Conference Thumbnails 119 Abou...

Page 5: ...w of the main features We recommend that you check out the TANDBERG web site regularly for updated versions of this manual http www tandberg com support documentation php Content Server TANDBERG CONTE...

Page 6: ...for SIP Wide formats H263 w228p w448p w576p H 264 w228p w448p w576p w720p New call model with five concurrent calls transcoded to the same formats Ability to add outputs to recorded conferences for on...

Page 7: ...nSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Copyright 1998 2005 The OpenSSL Project All rights reserved THE OpenSSL SOFTWAR...

Page 8: ...NY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL CONTRIBUTORS BE LIABLE FOR...

Page 9: ...up and Restoring Administrator Settings Conference Setup View Conferences Appendices 12 TANDBERG CONTENT SERVER USER GUIDE Table of Contents What s New in this Version Trademark Licenses Safety Enviro...

Page 10: ...Connection and Hazardous Voltage The product may have hazardous voltage inside Never attempt to open this product or any peripherals connected to the product where this action requires a tool This pr...

Page 11: ...metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated TANDBERG has implemented necessary process changes to comply with the European RoHS...

Page 12: ...ppendices A A Class product declaration A ITE We declare here that the subject product is A Class ITE product and the following statement is clearly marked in the user manual and nameplate A WARNING T...

Page 13: ...asons we strongly recommend that you change the IP address from DHCP to static as soon as the unit is in production Content Server TANDBERG CONTENT SERVER ADMINISTRATOR GUIDE Table of Contents Introdu...

Page 14: ...be easily connected For ventilation Leave a space of at least 10cm 4 inches behind the Content Server s rear panel and 10cm 4 inches in front of the front panel The room in which you install the Conte...

Page 15: ...edit mode and confirm selection or entry Use this key to return to the previous menu screen or exit the edit mode without saving the latest entry Use these keys to select items in the menu move betwe...

Page 16: ...ter to put the change into effect and proceed to specify the IP address Press Enter twice to enter the submenu Selecting IP Settings Address Type Static Use the Arrow keys to scroll up and down and ha...

Page 17: ...d Restoring Administrator Settings Conference Setup View Conferences Appendices Quick Setup The Quick Setup section will help you get your Content Server online and operational quickly Please note tha...

Page 18: ...s When prompted for login enter the username administrator and password TANDBERG Go to Conference Setup Recording Alias Options Edit the E 164 aliases and H323 IDs for the default Recording Aliases an...

Page 19: ...alias type the address of the endpoint you want to call and click on Place Call Alternatively you can dial one of the recording aliases E 164 alias or H 323 ID from your endpoint To read more on Recor...

Page 20: ...Server administration https ContentServerIPaddress 8098 using Internet Explorer and use the Set Administrative Password tool to change your administrative password Go to Maintenance Date Time to upda...

Page 21: ...king up and Restoring Administrator Settings Conference Setup View Conferences Appendices TCS Administration The Operation section contains important information about Recommended Next Steps in Settin...

Page 22: ...ess restricted to Authenticated Users will not be available to Guests Go to the User Properties section Configure your Media Servers If you want to use an external streaming server or set up multicast...

Page 23: ...on Options LocalResources and select Disk Drives then click on Connect Once you are logged in you can gain access to security updates or software upgrade files on your local PC by expanding My Comput...

Page 24: ...ection 3 From the 4 Commands menu use the Up or Down arrow to select Shutdown and press Enter You will be asked to confirm this 5 action on the following screen At the Shutdown prompt use the Up or Do...

Page 25: ...the Main Menu screen use the Up or Down arrow to select Commands Press Enter to confirm your selection From the Commands menu use the Up or Down arrow to select Restore Defaults and press Enter From...

Page 26: ...or Settings Conference Setup View Conferences Appendices Backing Up and Restoring the Content Server This section describes the backup and restore procedures for the TANDBERG Content Server Please not...

Page 27: ...up to a network location connect a USB hard drive to a USB port on the Content Server If the USB device does not appear in My Computer go to Computer Management and assign a drive letter which does no...

Page 28: ...d will summarize your backup information Click on Finish to start your backup Select Back up files and settings From the Backup Type Destination and Name screen Browse to the network location or USB H...

Page 29: ...pages Select Advanced Mode Click on the Schedule Jobs tab Click on the Add Job button This will open the Backup Wizard From the What to Back up screen select Back up selected files drive or network d...

Page 30: ...nd marks each file as backed up Copy Backs up selected files but does not mark any as backed up Incremental Backs up selected files only if they were created or modified since the previous backup Diff...

Page 31: ...strator Settings Conference Setup View Conferences Appendices The Scheduling Backup Procedure cont Scheduling Backups cont After clicking OK you will be prompted twice to supply the password for the a...

Page 32: ...kup End any calls in progress and open Remote Desktop access to your Content Server Uninstall the Microsoft SQL Server 2005 Select Microsoft SQL Server 2005 and click on Remove In the following Compon...

Page 33: ...t The Restoring Procedure cont Click on Advanced from the following screen Completing the Backup or Restore Wizard From the How to restore screen select Replace existing files From the What to restore...

Page 34: ...options selected on the Advanced Restore Options screen Click on Finish on the following screen Completing the Backup or Restore Wizard to start the restore process The progress of the restore is sho...

Page 35: ...on Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Administrator Settings This section describes all the options that appear under the Administrator Settin...

Page 36: ...an be made via the Administrator Settings menu Factory default user name for the local administrator account is administrator and factory default password is TANDBERG It is strongly recommended that y...

Page 37: ...ill indicate this and all site settings will be disabled except for the Restart Service button If you click on the Restart Service button while the Content Server is in call the following message will...

Page 38: ...rences will not be available for on demand playback Before restarting the service check if there are live conferences in progress in the Live Conferences page or check the call status on the LCD panel...

Page 39: ...on demand playback Before restarting the service check if there are live conferences in progress in the Live Conferences page or check the call status on the LCD panel of the unit The Site Settings p...

Page 40: ...l settings NAT Network Address Translation is used when the Server is connected to a router with NAT support The default setting for NAT is Off If NAT is On the system will signal the configured NAT a...

Page 41: ...or the call Server Discovery is Manual The IP of the Server must be entered below Server Address Enter the IP address or a fully qualified domain name of the SIP registrar Server Type Select the type...

Page 42: ...e able to log in The local administrator account can be used to administer the server or some domain users can be given administrative privileges LDAP Authentication LDAP authentication does not requi...

Page 43: ...ll be able to log in Local groups are not supported Domain If you select domain authentication the Content Server must be added to the domain and details of the LDAP server used for authentication mus...

Page 44: ...om Please note that DNs can have many more than four parts Server address Enter the DNS name or IP address of your LDAP server Only Microsoft Active Directory Server is supported for 3 x and 2 x versi...

Page 45: ...anagement Suite TMS but may also be of use with other management systems The API is enabled by default and must stay enabled in the following cases If integration with TMS is required If the API is us...

Page 46: ...dministrator Settings Conference Setup View Conferences Appendices Site Settings Choose Allow Guest Access to enable access to the Content Server for guests When this option is checked users do not ha...

Page 47: ...ers and then selected as a default media server for streaming Windows Media live Live MPEG4 By default it is not possible to stream MPEG4 live off the content server An external media server such as D...

Page 48: ...their browser and they do not have to authenticate at all to view those conferences In this case you only need to add users who will have to authenticate log in to get special privileges such as admin...

Page 49: ...roup all members of that group will be automatically added to the Content Server on login with the privileges you assigned to the group if Domain or LDAP authentication is selected in Site Settings an...

Page 50: ...sers entered in the Add Owners text field will be able to make calls from the Content Server interface edit personal recording aliases that they own and edit conferences they have recorded with a reco...

Page 51: ...Add Template button to create a new template Options to think about for using existing or creating new templates to produce the output required What codecs or combinations of codecs are needed Window...

Page 52: ...tem templates cannot be changed but they can be edited and then saved as a new template If changes are made to the template and you want to keep it enter a new name for the template and click the Save...

Page 53: ...ces Editing Templates cont Name The name of the edited template The Template Section Output Viewing Options The Output Viewing Options allow you to chose the different ways in which conferences create...

Page 54: ...is turned on or not Joined creates one video output consisting of the main source on the left and the dual to the right joined as one video file Dual will be displayed as a poster when it is not acti...

Page 55: ...s have 64k modem access choose Small The average bit rate for streaming the conference will be around 51 kbps The resolution of the recorded video in the Switching layout will be up to 160x120 pixels...

Page 56: ...message will be displayed Your movie s will not be broadcasted live until you have a live enabled Media Server set up You will need to set up a Media Server for live streaming as described in the Medi...

Page 57: ...ed by Main when Dual is stopped Picture in picture creates one video stream with main picture inserted into the Dual When Dual is activated the Main video will transition to the selected location disp...

Page 58: ...ual is stopped Picture in picture creates one video with main picture inserted into the Dual When Dual is activated the Main video will transition to the selected location displaying the Dual video On...

Page 59: ...outputs per Template If the limit is exceeded a message like This template has 7 outputs The maximum number of outputs for a template is 6 You must remove 1 output before you can save this template Se...

Page 60: ...eir Personal Recording Aliases The Name does not need to detail the outputs that the Template will create as this information is displayed in the Recording Alias and Create Conference pages If none of...

Page 61: ...Live and On Demand Also has downloadable Video outputs for Zune and iPod using the Switching Output Windows Media PoP On Demand Only Uses the Two Videos output consisting of a Main and a Dual Conferen...

Page 62: ...ting templates You can also specify your configured servers to be the default servers for new templates The TANDBERG Content Server comes with two preconfigured default media servers which cannot be e...

Page 63: ...ess Server Settings Name Enter a descriptive name for the server The server name will be used in a template when selecting a media server This field is required Server Address Enter the DNS name or th...

Page 64: ...ports for network pull of Main and Dual video streams select ports that are NOT being used by the Content Server see the Appendix for a list of ports used by the Content Server Live URLs Use default...

Page 65: ...anage Your Server from the Start Menu Click on 2 Manage this streaming media server Expand the list next to the name of your streaming media server then expand the list of Publishing Points Select the...

Page 66: ...ield Publishing Points Select Create new using settings from existing and enter TCSmulticastTemplate in the Main and Dual fields Live URLs Select Use alternate live URLs and enter http local tcs data...

Page 67: ...tion in the Server Maintenance page The default media location for Windows Media files is media location data media Write movies to an alternate location Choose this option if you want to write the me...

Page 68: ...onfiguration Options The Content Server default installation supports only HTTP based on demand streaming of MPEG4 from its local IIS Web Server An external media server must be set up for live unicas...

Page 69: ...ports used by the Content Server User Name Enter the user name to be used for authentication with your streaming server Password Enter the password to be used for authentication with your streaming se...

Page 70: ...age location in the Server Maintenance page The default media location for MPEG4 files is media location data www Write movies to an alternate location Choose this option if you want to write the medi...

Page 71: ...eaming Server Configuring Real Media Server Click on the Add Real Media Streaming Server to configure an external server for streaming Real Media Server Settings Name Enter a descriptive name for the...

Page 72: ...you can check the default media storage location in the Server Maintenance page The default media location for Real Media files is media location data www Write movies to an alternate location Choose...

Page 73: ...selected in a Recording Aliase and used in a call The following call options are controlled by the Call Configuration attached to a Recording Alias H 239 support and resolutions supported call speeds...

Page 74: ...set to 800 600 or 640 480 Call Options The supported call speeds and maximum time in call can be set for call configuration Supported call speeds kbps The administrator can select the supported call...

Page 75: ...be assigned a category so that any conference created using the alias inherits the category There are six categories that come with the Content Server installation Announcement Education General Meeti...

Page 76: ...the log files and delete old log files from the interface The current log for the TANDBERG Content Server is displayed first and cannot be deleted Content Engine Logs Content Engine logs include info...

Page 77: ...nformation about errors reported by the PHP interface This log contains PHP execution errors and database exceptions reported by the interface most can be ignored unless something unexpected has occur...

Page 78: ...installed on the TANDBERG Content Server Disk Space The total available disk space free disk space and the percentage of free space left on disks The disks for which this information is available inc...

Page 79: ...s streaming media server or another external streaming media server that you specify We recommend NAS devices which are built on the Windows Storage server and are Windows Hardware Quality Lab certif...

Page 80: ...the share and select Sharing and Security Click on Permissions Click Add Click Object Types Select the Checkbox for Type Computers Enter Content Server Server Name as registered in the domain If you...

Page 81: ...click the TCS NAS Wizard shortcut on the desktop Click on Next to start the NAS Wizard Enter the new storage location information ServerName ShareName FolderName At the Do you wish to delete old medi...

Page 82: ...ocation prompt select Return it to local storage if you select Move it to a different network location follow the steps as outlined on the previous page At the Do you wish to delete old media prompt C...

Page 83: ...up the Windows Server administration page in a separate window This page can also be accessed by typing https ContentServerIPAddress 8098 in the Web browser URL field The Windows Administration site...

Page 84: ...tration Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Conference Setup Read the Conference Setup section for information on Making calls from the Content...

Page 85: ...cate as indicated in the Prompting Users to Log in section of this manual Logging In About Conference Setup The TANDBERG Content Server enables users with Editor and Administrator privileges to record...

Page 86: ...a Conference Call Information These setting include live and non live Recording Aliases the Dial Number Bandwidth kbps and Call Type Call Settings Conference Permissions Here you define who should be...

Page 87: ...Recording Alias Choose a Recording Alias from the drop down list A maximum of five calls can be active at any one time and two of these can be streamed live Dial Number Enter the number of the endpoin...

Page 88: ...nder LDAP authentication Users must be entered in this format user name or user name Display name Groups must be entered in this format group name Editors Editors can edit and delete a conference User...

Page 89: ...e Duration The length of the recorded conference will be displayed in the format hh mm ss Any edited conference will display the new length if the In and or Out Points have been changed Speaker Name o...

Page 90: ...l the call is being processed for on demand viewing After the Place Call button has been clicked on the call information will be updated with current information about the call About Call Information...

Page 91: ...Click the Edit link for the conference that you want to end Click on the End Call button at either the top or the bottom of the screen There are two ways of ending a call You can end a live call by ha...

Page 92: ...om H 323 devices It is possible to make calls by dialing The Content Server IP address this feature does not require the Content Server to be registered to the gatekeeper The Content Server system nam...

Page 93: ...e recorded with the TANDBERG Content Server will be displayed in the Live Conferences List when they are occurring and when completed will be available from the Recorded Conferences List A user who lo...

Page 94: ...he Call The default TANDBERG Content Server installation has two default system aliases available The two default aliases are Default Live and OnDemand Default OnDemand only Multiple concurrent calls...

Page 95: ...ias to display in the list of aliases and when creating a conference Select if this is a system alias Select the owner for the alias The owner will be able to edit the alias and select it when creatin...

Page 96: ...as the recording alias will need to be identified by the name given here Owner Select the Owner of the Recording Alias from the drop down list The Owner will be able to edit conferences created using...

Page 97: ...er a unique H 323 ID to select this Recording Alias when another system calls the Content Server The Content Server must be registered with a Gatekeeper to use an H 323 ID If the Content Server is reg...

Page 98: ...as Templates can be created edited and deleted by Administrators on the Templates page Check the Template Output Description to ensure that appropriate outputs will be generated when a conference uses...

Page 99: ...rs Users can view the conference Entry in this field is disabled if Allow access to all users checkbox is selected Editors entered into the Recording Alias will be able to edit the resulting Conferenc...

Page 100: ...he name when conferences are listed in the interface Speaker Enter the name of the main presenter of the conference as this is displayed on the conference list in the interface Location Enter the loca...

Page 101: ...a Recording Alias This screen is similar to the screen you see when creating new recording aliases If you are an administrator you may edit all there is to edit If you are an Administrator you may edi...

Page 102: ...rding Aliases Selecting Which Ones to Delete About Deleting Only administrators can delete recording aliases To delete all recording aliases click the select box next to the title Name and click the D...

Page 103: ...ference Setup View Conferences Appendices View Conferences This section contains information about the View Conferences menu including live recorded and pending views and explains different conference...

Page 104: ...k of files on your portable player or on your computer using your video player Live They are occurring at the current time Users can receive an e mail with a URL link to view the conference They can a...

Page 105: ...search criteria and then click the Search button If you search is not successful change your search criteria search all conferences or return to the Content Library to enter other search words Use AND...

Page 106: ...e numbers or the forward arrow to advance one page at a time Navigation Options When there are more than 10 pages of information the Next 10 pages link will appear after the next arrow After Page 1 th...

Page 107: ...browse conferences that allow all users to view them without logging in For authenticated access to the Content Server If Local authentication has been selected in Site Settings local users can log in...

Page 108: ...clicking Help at the top right of each screen A question mark will be activated for any on screen help A link to the user manuals on the TANDBERG web site will also be displayed next to the help link...

Page 109: ...nistrator Settings Conference Setup View Conferences Appendices Displaying Copyright To display copyright information click on the text in the lower right corner of the screen This is copyright inform...

Page 110: ...to that category will be displayed The number of Items per page can be set to 5 10 20 50 or 100 Your Display Name as displayed at the bottom left of the screen before your User Name Select your optimu...

Page 111: ...ntent Viewer Display The Conference Indexes are displayed if there are any The Window will display the video either as two videos main and dual separate joined main and dual as one switching main then...

Page 112: ...ly downloaded it is ready for you to play by moving the slider or clicking on any of the Conference Indexes You can still start playing the video before it is completely downloaded but you can only mo...

Page 113: ...he video Drag the volume slider right to increase the volume or left to decrease the volume Check your computer s audio level if no sound can be heard The numbers on the Time indicator display Left th...

Page 114: ...es are available in the viewer if an editor of the conference has created them in the Content Editor Indexes are used to progress the conference to the time where the index was added Indexes save time...

Page 115: ...iewer Two videos If Dual Video is activated during the conference it will be displayed alongside the main video If Dual Video is never opened during the conference then after the conference has been t...

Page 116: ...ts This can all be done from the Edit Conference Page Kindly observe the following Only editors and administrators can edit conferences Editors can edit their own conferences Administrators can edit a...

Page 117: ...under Domain authentication Users must be entered in this format DOMAINNAME user name or DOMAINNAME user name Display name Groups must be entered in this format group name Adding users under LDAP aut...

Page 118: ...displayed on this page with two links available Watch and Email Clicking on View to open the conference in the Viewer to watch or listen to Clicking on Email will create a new email message in your e...

Page 119: ...d Thumbnail will be used If the output is two videos the thumbnails will be of the main input For Joined the thumbnail will a combination of main and dual If dual has not been turned on the dual will...

Page 120: ...owing ways Change the In and or Out point s of the conference Add indexes to the conference Add another conference to the edited one Access to the Content Editor is available from the Edit Conference...

Page 121: ...ent they want quickly and easily Indexes can be selected by clicking the select box to the left of the Index When an Index is selected a small vertical line will be displayed above the Time Line to in...

Page 122: ...ngs Conference Setup View Conferences Appendices Removing Indexes Selecting an Index The Result of the Index Being Deleted Select the indexes to be removed by clicking the select box to the left of th...

Page 123: ...d Conference link for the Conference you want to add to the currently edited one When adding another conference its thumbnail will be displayed to the right of the edited conference s thumbnail The cu...

Page 124: ...for a format that was not created and so you add it to the conference Read the Template Editor section of this Manual as to how to use this screen Some things to note when Adding Outputs The original...

Page 125: ...ppendices Example Screenshots Adding Format MPEG4 and a new size Large Portable Devices Download This will result in a new Windows Media Large size as well as and MPEG4 Medium and Large all with the T...

Page 126: ...Administrator Settings Conference Setup View Conferences Appendices Appendices The Appendices contain information you may need to better understand the TANDBERG Content Server Here you will find an L...

Page 127: ...on Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Appendix 1 LED Panel Menu Structure Content Server Status is displayed as Idle when the server is not in...

Page 128: ...eal Media MAC FireFox 2 and higher Yes No No Safari 2 and higher Yes No No WIN Mozilla FireFox 2 and higher Yes Yes Yes Internet Explorer 6 0 and higher Yes Yes Yes Recommended Player Versions Content...

Page 129: ...ad Uses the Two Videos output consisting of a Main and a Dual Conference size is Medium for both Live and On Demand Also has downloadable Video outputs for Zune and iPod using the Switching Output Win...

Page 130: ...eb application 443 TCP The TANDBERG Content Server web application on SSL 554 TCP UDP WMS RTSP Server Control Protocol 1718 UDP Gatekeeper discovery 1719 UDP RAS 1720 Listen Port 1755 TCP UDP WMS MMS...

Page 131: ...x 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com TANDBERG CONTENT SERVER ADMINISTRATOR GUIDE Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and R...

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