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D14330.09 TANDBERG E20 ADMINISTRATOR GUIDE (TE2.1) February 2010

12

What’s in this Guide?

Introduction

Deploying E20

Using E20

The Settings

Advanced settings

Deploying E20

Connecting the E20

Connect the cables as shown. If you have one LAN connection only, and
need that for your PC, the E20 has a built in Gigabit ethernet switch that
enables you to connect your PC to the E20 to access the LAN through the
E20.

Power supply

Handset

Local area network

(LAN)

Optional PC
connection

Optional telephone
style headset
connection

Attach USB
stick with
images for
screen saver

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Summary of Contents for E20

Page 1: ...30 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 1 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings Software version TE 2 1 TANDBERG E20 Administrator Guide ...

Page 2: ...E20 camera 18 The E20 keyboard 19 Operating the softkeys 19 Navigation principles 20 Selfview 20 Calling someone by dialing their number 21 Answering an incoming call 21 Switching between handset loudspeaker and headset 21 Calling someone using the phone book 22 Searching in the phone book 22 Adding entries to My contacts 23 Switching between two calls 23 Blind transfer 23 Consultative transfer 24...

Page 3: ...D14330 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 3 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings Introduction Chapter 1 Introduction ...

Page 4: ...you many years of safe reliable operation This part of the TANDBERG E20 documentation is aimed at administrators working with the deployment and provisioning of the E20 Our main objective with this Administrator Guide is to address your goals and needs Please let us know how well we succeeded We recommend you visit the TANDBERG web site regularly for updated versions of this Administrator Guide Th...

Page 5: ...therwise without the prior written permission of TANDBERG Requests for such permission should be addressed to tandberg tandberg com Trademark TANDBERG is a registered trademark belonging to Tandberg ASA Other trademarks used in this document are the property of their respective holders COPYRIGHT 2008 2010 TANDBERG All rights reserved Philip Pedersens vei 20 1366 Lysaker Norway Tel 47 67 125 125 Fa...

Page 6: ... Notice The product that is covered by this Administrator Guide is protected under copyright patent and other intellectual property rights of various jurisdictions This product is Copyright 2008 2010 Tandberg Telecom AS All rights reserved This product includes copyrighted software licensed from others A document describing the copyright notices and the terms and conditions of use can be found at ...

Page 7: ...less the jack is specifically designed for wet locations Do not touch the product with wet hands Cleaning Unplug the apparatus from communication lines line power outlet or any power source before cleaning or polishing Do not use liquid cleaners or aerosol cleaners Use a lint free cloth lightly moistened with water for cleaning the exterior of the apparatus Ventilation Do not block any of the vent...

Page 8: ...alked on or pinched by items placed upon or against it Pay particular attention to the plugs receptacles and the point where the cord exits from the apparatus Do not tug the power cord If the provided plug does not fit into your outlet consult an electrician Never install cables or any peripherals without first unplugging the device from its power source Servicing Do not attempt to service the app...

Page 9: ...e pollution Our products have either none or few consumable parts chemicals toner gas paper TANDBERG s Environmental Policy Environmental stewardship is important to TANDBERG s culture As a global company with strong corporate values TANDBERG is committed to following international environmental legislation and designing technologies that help companies individuals and communities creatively addre...

Page 10: ...ame retardants to reduce the environmental impact of WEEE which is in landfill or incinerated TANDBERG has implemented necessary process changes to comply with the European WEEE Directive 2002 96 EC and the European RoHS Directive 2002 95 EC Waste Handling In order to avoid the dissemination of hazardous substances in our environment and to diminish the pressure on natural resources we encourage y...

Page 11: ...D14330 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 11 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings Deploying E20 Chapter 2 Deploying E20 ...

Page 12: ...the E20 Connect the cables as shown If you have one LAN connection only and need that for your PC the E20 has a built in Gigabit ethernet switch that enables you to connect your PC to the E20 to access the LAN through the E20 Power supply Handset Local area network LAN Optional PC connection Optional telephone style headset connection Attach USB stick with images for screen saver ...

Page 13: ...he Assistant supports different provisioning or configuration schemes TANDBERG VCS TMS 12 5 is the default scheme and is the only provisioning scheme fully supported by the E20 The other schemes will only allow the E20 to be easily configured using a core set of configuration parameters You will be prompted to supply username password domain and external manager address 5 Once you have completed t...

Page 14: ...ed Press the Right arrow key Finally navigate down to Advanced configuration and press the Right arrow key again Navigation like this will hereinafter be shown as Settings Advanced Advanced configuration 1 Navigate to SystemUnit Name and press OK Select a name that is unique to avoid conflicts We recommend that you use your name or initials eg AliceWonderland This name will be seen as you by the o...

Page 15: ...h tms public external management systemmanagementservice asmx To be able to dial you need to configure the SIP settings xConfiguration NetworkServices SIP Mode On xConfiguration SIP Profile 1 DefaultTransport Auto xConfiguration SIP Profile 1 Type Auto xConfiguration SIP Profile 1 Proxy 1 Discovery Manual xConfiguration SIP Profile 1 Proxy 1 Address ip of your SIP server xConfiguration SIP Profile...

Page 16: ... web server using unique device identifiers such as serial number and Ethernet MAC address Since these identifiers are unique they will enable the web server to convey targeted provisioning details to the specific E20 requesting the information For convenience the system administrator or service provider may override a future global web service by setting up their own web service if necessary This...

Page 17: ...D14330 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 17 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings Using E20 Chapter 3 Using E20 ...

Page 18: ...r supply Handset Local area network LAN Optional PC connection Optional telephone style headset connection Connect USB stick for screensaver Connecting the E20 Focus ring Privacy shutter open close Before you start making video calls make sure that your picture is displayed properly 1 Open the privacy shutter by turning the front ring of the camera 2 Display your own picture by pressing the key 3 ...

Page 19: ...ugh headset Volume control Listen through built in speaker Switch your camera on and off Softkey control buttons Show and hide main menu Navigation keys and OK key This part is similar to and works in the same way as a telephone The E20 keyboard The softkeys are operated using these buttons Operating the softkeys In the lower line of the display context sensitive softkeys will appear to give you c...

Page 20: ...e the key to close all submenus and go directly back to Main menu When entering information in a text or number field use the C key to delete inputs to the left of the current cursor position To switch between numeric and alphanumeric setting use the abc 123 softkey The softkeys along the bottom of the screen are controlled by the Softkey buttons of the keypad Selfview Outside a call to see what o...

Page 21: ...h to alphanumeric setting by means of the abc 123 softkey Activate Special Characters if needed Answering an incoming call Lift the handset to answer the incoming call Put the handset back in its cradle to terminate the call Alternatively press to answer an incoming call The call will then use the built in loudspeaker or your headset if attached and selected To reject an incoming call press Switch...

Page 22: ...der required and press to show the contents of that folder Use the keys to locate whom to call and press to place the call If you do not know where to search you may search for an entry in the phone book This is described later Searching in the phone book To locate an entry in the phone book you may use Quick Search by Letters At the top of any phone book page shown there is a Search field To loca...

Page 23: ...he menu without saving the new contact Switching between two calls When you are in a call you may put the other party on hold while you call someone else You will then be in call with two parties but only one at a time Do as follows 1 While in a call press the softkey Hold The softkeys will now change to show you three options Resume to go back the call you were in Transfer to transfer the other p...

Page 24: ...disk containing the pictures you want to use as screensaver If the USB stick contains multiple pictures the contents will be shown as a gallery one picture at a time A few things to observe Once you have plugged in the USB disk the E20 will produce a dialog asking you whether the pictures on the USB disk should be displayed by the USB picture frame TE 2 1 will read xcif data and even rotate images...

Page 25: ...X You may provision the E20 using the BroadWorks provisioning system In addition to supporting the BroadWorks provisioning scheme TE 2 1 supports Shared Call Appearance Click to dial Push to talk The former is a concept based on support for private and shared lines Private lines are regular SIP profiles similar to the line concept in TE 2 0 and earlier versions A shared line is a BroadWorks extens...

Page 26: ...D14330 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 26 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings The Settings Chapter 5 The Settings menu ...

Page 27: ...ined receiver Just key in the identity and activate the feature Auto answer can be set to Off or On When set to Off you must respond to an incoming call to accept it either by lifting the handset or by pressing the key When set to On the call is automatically accepted Default bitrate in calls can be set to 1152 768 512 384 256 or 128 kbps Maximum upstream bitrate 1152 768 512 384 256 or 128kbps Ma...

Page 28: ...e displayed by the USB picture frame TE 2 1 will read xcif data and even rotate images when necessary The prompt will let you specify the time interval between the last time you operated or used the E20 and when the screensaver should start to appear The USB disk must remain connected to the E20 to make this work The following file formats are supported bmp gif ico jpeg jpg mng pbm pgm png ppm svg...

Page 29: ...14330 09 TANDBERG E20 ADMINISTRATOR GUIDE TE2 1 February 2010 29 What s in this Guide Introduction Deploying E20 Using E20 The Settings Advanced settings Advanced Settings Chapter 6 The Advanced Settings ...

Page 30: ... navigate to the right 2 Navigate down to Advanced 3 To navigate further down in the menu hierarchy press either or use the key to navigate to the right 4 To go one or more steps back in the hierarchy use the key to navigate to the left the required number of times 5 To collapse all menus press the key 6 To put a change into effect press as soon as the required setting has been selected or changed...

Page 31: ... Key tones let you determine whether you should hear a sound every time you press a key or not Set to On to activate Ring tones allow you to select between the ring tones available Use the key to navigate up and down as usual You will hear the different ring tones as you move up and down Ring volume lets you set the volume of the incoming call signal You will hear the level as you adjust Camera 1 ...

Page 32: ...ven by this parameter Experimental Video PacketPacing On Off Auto Experimental mechanism to smooth out packet burstiness Menu CustomSoftButtons This configuration option includes all the configuration parameters used by the speed dial mechanism It is possible to configure all four speed dial buttons from here Screensaver You may add a screensaver of your choice to the E20 You will need a USB disk ...

Page 33: ...lt factory setting HTTP HTTPS HTTP test certificate Determines whether or not to use secure management HTTP Set to HTTP to disable secure management Requires HTTP to be enabled in the Network Services HTTP Mode setting HTTPS Set to HTTPS to enable secure management Requires HTTPS to be enabled in the Network Services HTTPS Mode setting HTTPS test certificate Set to On or Off SNMP Simple Network Ma...

Page 34: ...ubsequently be queried every 24th hour for time updates The time will be displayed on the top of the screen The system will use the time to timestamp messages transmitted to Gatekeepers or Border Controllers requiring H 235 authentication The system will use the time to timestamp messages transmitted to Gatekeepers or Border Controllers that requires H 235 authentication It is also used for timest...

Page 35: ...ed to authenticate towards the HTTP server when using HTTP provisioning Password This is the password part of the credentials used to authenticate towards the HTTP server when using HTTP provisioning HttpMethod Post Get This configuration parameter indicates whether the E20 should use HTTP GET or HTTP POST when contacting the HTTP server during HTTP provisioning SIP Profile 1 3 The SIP URI or numb...

Page 36: ...ncept in TE 2 0 and earlier versions A shared line is a BroadWorks extension that is supported in TE 2 1 It means that several users E20s with TE 2 1 can share a line Whenever someone calls the shared line all of the E20s that configured with the shared line will start ring Whoever answers first will take the call However it is possible for other users of the shared line to barge in and join the c...

Page 37: ...ystem name will be displayed when the E20 is acting as an SNMP Agent and towards a DHCP server Bluetooth can be set to On or Off HearingImpairedMode On If this setting is on the device will play a blinking orange video whenever there is an incoming call Off Default Name Readable name of the device e g Joe s E20 MenuLanguage This setting allows you to set the menu language if necessary Time Allows ...

Page 38: ...ight Sheet size Scale Surface treatment Specification Material Tolerances Unit projection Sheet 1 of 1 European must comply with the RoHS directives Dimensions without paint or finish Flame class requirement Processes All materials finishes and proccesses Type Manufacturer Type number Thickness Color Surface Glossiness 3D CAD model file 116701 1 3 Rev Date Prep Checked Change 01 26 11 2008 CHM PPE...

Page 39: ...TANDBERG 1212 Avenue of the Americas 24th Floor New York NY 10036 Telephone 1 212 692 6500 Fax 1 212 692 6501 Video 1 212 692 6535 E mail tandberg tandberg com EUROPEAN HEADQUARTERS TANDBERG Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Fax 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com Copyright TANDBERG 2008 2010 All rights reserved ...

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