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StorageLibrary T40+ Series Installation and User Guide

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Figure 20. The Complete System

Remove the Transport Locking Screws

To protect the library during transport, four transport locking screws hold the robotics in a locked
position. The screws are marked with red plastic tabs protruding between the magazines and the front
panel.

Caution

The transport locking screws must be removed before the StorageLibrary
can operate normally. Be careful not to drop any of the transport locking
screws inside the unit.

Figure 21. Transport Locking Screws Marked with Red Plastic Tabs

Two StorageLibrary T40+
units in a Pass-Thru Mode.

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Summary of Contents for StorageLibrary T40+ Series

Page 1: ...Revision 433599 05 2009 04 20 ...

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Page 3: ...or errors contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory Tandberg Data makes no representation or warranty with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for ...

Page 4: ...r Panel 15 Library Features 17 Operator Interfaces 17 ADI Bridging and LUN 17 Partitions 17 Control Path 17 I E Station 17 Simple Network Management Protocol SNMP 17 Capacity on Demand COD 17 Pass Thru Upgrade 18 Redundant Power Supply 18 Browser Requirements 18 3 Unpacking the StorageLibrary 19 Finding a Location for the StorageLibrary 19 Unpacking 19 4 Hardware Installation 21 Preparing for Inst...

Page 5: ...s 53 Configuring Auto Clean 54 Configuring Partitions 54 Creating Partitions 54 Re configuring Partitions 55 Changing Partition Modes 55 Setting Drive ID 56 Modifying the Control Path 57 Configuring Menu Timeout 57 Setting Date and Time 57 Configuring Barcode Scan 58 Configuring Audible Alarm 58 Configuring Network Settings 58 Remote Access 59 Configuring FPI Password 59 Configuring RMI Password 5...

Page 6: ...75 Power Supply Unit 75 Replacing a Power Supply 76 Adding a Redundant Power Supply 77 Hot Swapping a Redundant Power Supply 78 Tape Drive Unit 79 Adding a Tape Drive 79 Permanently Removing a Tape Drive 79 Removing and Replacing a Tape Drive 80 10 Updating Firmware 81 Updating Library Firmware 81 Updating Drive Firmware 82 11 Working With Cartridges and Barcodes 85 Handling Cartridges Properly 85...

Page 7: ...he Transport Locking Screws 101 Packing the StorageLibrary 102 14 Specifications 103 Library Dimensions 104 Library Component Weights 104 Power Requirements 105 Climatic Specifications 105 15 Safety and Regulatory Information 107 Safety Approvals 107 EMC Approvals 107 Conformity Declarations 108 16 Approved Drive Types 109 ...

Page 8: ...pt the upper most unit 32 Figure 20 The Complete System 33 Figure 21 Transport Locking Screws Marked with Red Plastic Tabs 33 Figure 22 Mounting the Rack Mount Ears 34 Figure 23 StorageLibrary Cabling SCSI interface 35 Figure 24 StorageLibrary Cabling SAS interface 36 Figure 25 StorageLibrary Cabling Fibre Channel interface 37 Figure 26 Positioning of Barcode Label for LTO Cartridges 39 Figure 27 ...

Page 9: ...ion 97 Table 11 Troubleshooting Matrix Library Performance with Solution 98 Table 12 Troubleshooting Matrix Cleaning with Solution 98 Table 13 Troubleshooting Matrix Write or Read Issues with Solution 99 Table 14 Troubleshooting Matrix LED Error Messages with Solutions 99 Table 15 Troubleshooting Matrix Errors Displayed on Front Panel with Solution 100 Table 16 Troubleshooting Matrix Remote Manage...

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Page 11: ...uct Waste Electrical and Electronic Equipment Directive This product contains materials that are recyclable under the Waste Electrical and Electronic Equipment WEEE directive of the European Union This product should not be disposed of as unsorted municipal waste Regulatory Name The Tandberg StorageLibrary T40 Regulatory Name is Model 1040 Explanation of Symbols and Notes To highlight important in...

Page 12: ...or further assistance please visit our web at www tandbergdata com or contact these regional locations International Headquarter Tandberg Data ASA Økernveien 94 N 0579 OSLO Norway Tel 47 22 18 90 90 Fax 47 22 18 95 50 www tandbergdata com Technical Support Americas USA and Canada Tel 1 303 417 7792 South America Tel 11 50422270 Email suporte tandberg com br Europe Austria Belgium Czech Republic De...

Page 13: ...e and is designed to simplify backup operations Optional Pass Thru feature allows upto 5x units to be stacked together as one logical unit Optional Redundant Power Supply Four removable magazines allow easy management of data sets or archival storage A user friendly operator control panel with backlit LCD provides easy access for configuration and diagnostic operations Remote management interface ...

Page 14: ...4 SAS 120MB s 240MB s LTO 4 FC 120MB s 240MB s Magazines The library is equipped with four removable magazines all accessible from the front of the unit The lower magazines hold 12 cartridges each and the two upper magazines hold 8 cartridges each There are no hidden slots To cool the library there are air intake holes on the front bezels For easy removal of the magazines use the handles on the si...

Page 15: ...ve the library completes the current operation and then goes offline and enters standby mode See Standby Functionality for more details Rear Panel Figure 2 show the rear panel at the back of the library Cooling Fans Forced air cooling fans are integrated in the power supply tape drive and behind the library control board The fans pull air inwards through vents in the front bezels and expel it out ...

Page 16: ... found in the same location Back Panel Cover plate If a drive bay is empty a cover plate covers the opening to prevent dust from entering the library Redundant Power Supply A redundant power supply is installed in the power supply slot marked 2 See Adding Removing and Replacing for more information Figure 2 Rear Panel of the StorageLibrary with 1 full height SCSI Drive Installed Power Supply with ...

Page 17: ...four partitions At least one tape drive and one magazine must be assigned to each partition The robot the import export slots and the cleaning slots are common resources to all partitions For more information on partitions please see Configuring Partitions Control Path The control path tape drive is used to connect a partition to a host application Only one tape drive can be selected as the contro...

Page 18: ... drives to increase performance The Pass Thru upgrade takes about 30 minutes and consists of removing the required blanking plates installing additional T40 units directly above the existing T40 and re configuring the system After replacing the bottom right magazine with a Pass Thru magazine the system will briefly perform a calibration before it is ready for use For information on how to set up P...

Page 19: ...hem with items placed on or against them Pay particular attention to the cord at the wall plug and the point where the cord exits from the StorageLibrary Make sure that objects will not fall and liquids will not spill into the chassis openings of the StorageLibrary Make sure the airflow around the front and back of the StorageLibrary is not obstructed Make sure there is a minimum of 60 cm 24 inch ...

Page 20: ...ded in the shipment and no parts are damaged A standard package for the StorageLibrary consists of the following items A factory assembled StorageLibrary unit containing four cartridge magazines A standard accessory kit containing Printed copy of the Quick Start Guide Printed copy of the T40 Mounting installation Guide 1 Warranty Registration Information Rack mounting kit including rack mount ears...

Page 21: ...unt Ears Installing the Library Cables Labeling Cartridges for the Barcode Reader Caution You must remove the transport locking screws when powering up the unit for the first time or it will not operate Caution The StorageLibrary T40 has blanking plates on the top and bottom cover Do NOT remove any blanking plates before instructed to do so Some of the blanking plates are removed if two or more un...

Page 22: ...rs One Left Rail Assembly One Right Rail Assembly Four Rack Installation Stencils Eight M3x4 Screws Two M6x12 Pan Head Screws Eight M6x12 Countersink Screws Installing one or more StorageLibrary Product s in a Rack The purpose of these instructions is to help you mount the StorageLibrary T40 Series Pass Thru system correctly into a rack using the special rack assemblies included with the unit s Fo...

Page 23: ...both top bottom plates If the unit is the lower most Master Library in the new combined structure only the top plate is removed see Figure 12 If the unit is the upper most Add on Library in the new combined structure only the bottom plate is removed see Figure 13 If the unit is in between two other units both top and bottom plates are removed Caution Make sure you do not remove any blanking plates...

Page 24: ...nd Figure 20 Exchange the original T40 LOWER RIGHT MAGAZINE with the PASS THRU MAGAZINE with the Pass Thru box inserted and slide it into the LOWER UNIT s right lower magazine opening Re insert the three other magazines Repeat for all units except the upper unit Re insert all the original magazines on the upper unit The system will now run the inventory sequence and perform calibration of the unit...

Page 25: ...f the Rack Installation Stencil Front View Figure 5 Matching the Hole set a CORRECT b INCORRECT stencil is positioned one step too high and the hole pattern on the stencil and the rail does not fully match FRONT VIEW NOTE Single hole facing downwards double hole facing upwards ...

Page 26: ...ack Installation Stencil Rear View Figure 7 Aligning of the Rack Installation Stencils for systems with more than two units Align holes overlap stencils REAR VIEW NOTE Single hole facing downwards double hole facing upwards Align holes overlap stencils ...

Page 27: ...e 8 The Rail Assemblies Figure 9 Screw Mounting Sequence Front View Follow the numbered screw mounting sequence Right Rail Assembly Left Rail Assembly 1 2 3 4 1 2 3 4 Adjustable Sliding part of the rail assembly 100mm distance Stationary part of the rail assembly ...

Page 28: ...dware Installation Figure 10 Rear View of the Rack Figure 11 Rack Ear Mounting Holes FRONT VIEW These holes are for mounting the ears of the unit s to the rack REAR VIEW Right Rail Assembly Left Rail Assembly ...

Page 29: ...tem For units in between the upper and lower most unit remove both blanking plates Make sure you do not remove any other blanking plates Figure 12 Remove the top blanking plate of the lower most unit Figure 13 Remove the bottom blanking plate of the upper most unit Note If the unit is in between two other units both top and bottom plates are removed Add on Library bottom blanking plate top blankin...

Page 30: ...ing 100mm for ear mounting Figure 15 Remove the transport locking screws Caution The transport locking screws must be removed before the StorageLibrary can operate normally Be careful not to drop any of the transport locking screws inside the unit Transport locking screws ...

Page 31: ...StorageLibrary T40 Series Installation and User Guide 31 Figure 16 Mount the ears on the side of the units Figure 17 Ear screws mounting sequence 1 1 2 2 1 1 1 1 2 2 2 2 2 2 2 2 ...

Page 32: ...Hardware Installation Figure 18 Install the Pass Thru box in the Pass Thru magazine Figure 19 Exchange the right lower most magazine with the Pass Thru magazine in all the units except the upper most unit ...

Page 33: ...ics in a locked position The screws are marked with red plastic tabs protruding between the magazines and the front panel Caution The transport locking screws must be removed before the StorageLibrary can operate normally Be careful not to drop any of the transport locking screws inside the unit Figure 21 Transport Locking Screws Marked with Red Plastic Tabs Two StorageLibrary T40 units in a Pass ...

Page 34: ...ing screws properly installed See Re inserting the Transport Locking Screws for instructions on how to re install the transport locking screws Mounting the Rack mount Ears To mount the rack mount ears the four magazines must be removed To remove the magazines follow the instructions below 1 Connect the power cord to the power connector for power supply 1 at the back of the library 2 Turn on the po...

Page 35: ... external and internal SCSI cables on the bus Add 26 4 cm 10 4 inch for the internal cable length in the StorageLibrary 3 If the number of SCSI devices exceeds two the maximum allowed length of an LVD SCSI bus is 12 m 39 ft 4 Before the StorageLibrary is powered on and the system is re started make sure the SCSI bus is properly terminated Connecting the Cables 1 Connect SCSI cables to the tape dri...

Page 36: ... computer system is re started Steps 5 and 6 above Connecting SAS Cables Follow this procedure if you are installing a library that includes SAS tape drives Figure 24 StorageLibrary Cabling SAS interface 1 If your library includes tape drives with SAS interface connect SAS cables to the tape drives Attach one end of the SAS cable to the SAS port on each drive Attach the other end of the cable to t...

Page 37: ... from the tape drive to a switch rather than a host 4 Connect your Ethernet cable to the Ethernet port on the back of the library for remote access to the library via the remote management interface Push the cable until it snaps into place Connect the other end to a normal 10 100 BaseT Ethernet outlet 5 Connect a power cord to the outlet on the power supply at the back of the library 6 Power on th...

Page 38: ...s on the screen The status of all magazine slots and the drives are initially unknown and a question mark is displayed for each slot As the robot searches the magazine slots for cartridges during inventory the display is updated Note You should turn on the power at least 60 seconds before the computer system is started The tape drive needs up to 60 seconds after power on until it is active on the ...

Page 39: ...bel for LTO Cartridges If you need more cartridge labels you can order more labels from your local Tandberg Data sales representative Two types of cartridge labels are available See Figure 27 below for part numbers Figure 27 Available Tandberg Data Cartridge Labels Figure 27 show the two Tandberg Data specific cartridge labels available It also show the corresponding part numbers needed when order...

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Page 41: ...ront of the library For executing basic library management functions the operator interface appears on the LCD display of the front panel The functions of the four control buttons are displayed in the corners of the LCD The functions of the buttons change during different activities and the actual function for each button is always visible on the display The front panel interface includes the oper...

Page 42: ...ts of commands that enable you to change the library s mode of operations import and export cartridges load and unload tape drives eject magazines clean the drive and change partition mode The Setup menu consists of commands that you can use to set up and configure various aspects of the library including network Pass Thru partitions I E stations cleaning slots drive configuration license password...

Page 43: ...ary Menu Timeout Audible Alarm Barcode Scanner Date and Time FPI Password Activate License Library Inquiry String FW part number Library FW Library SN Barcode Scanner Audible alarm Auto Clean Barcode Mode Date and Time Menu Timeout Slots and Drives World Wide Name Drive Firmware Version Serial Number Control Path World Wide Name Interface ID Inquiry String Network IP Address Mode Static IP Address...

Page 44: ... Key Library Inquiry String FPI Password Menu Timeout Barcode Scanner Date and Time Audible Alarm Library SN Library FW Partitions Network Basic Network Settings Pass Thru Settings Notification Settings SNMP Settings Statistics Fetch Stow Power On Time Time Since Drive Cleaning Maintenance Diagnostics Pass Thru mode Add On IP addresses Partition Mode Notification Web Password Event Notification Em...

Page 45: ...a that is stored within it There are two user privilege levels within the library Administrator and Operator 1 Administrator is allowed access to the entire physical library and all of its partitions 2 Operator has access to all partitions and can perform functions within partitions such as performing cartridge and tape drive operations An operator cannot perform operations that affect the physica...

Page 46: ...r specific data on the tape Drive Reading rd The drive is reading data for transfer to a host via the SCSI interface Drive Writing wr The drive is writing data received from a host to the tape Drive Erasing er The drive is erasing data from parts of or the whole of the tape Drive Cleaning cl A cleaning cartridge has been inserted into the drive and the drive is using it to clean the relevant mecha...

Page 47: ...artridge is present in the magazine slot Magazine slot and Robotics status N The magazine slot the robotics is empty A Maps Menu on the FPI is shown in Figure 31 The figure also indicate where the Robotics Status Symbol is located on the display An example of the library taking inventory is also shown The robotics status is unknown grey Slot 30 is occupied Slot 36 has a cleaning cartridge Slots 29...

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Page 49: ...ibrary is not a one time process The Setup Wizard is simply an aid to assist you with the initial configuration You can always return to the Setup Wizard or use commands on the Setup menu to modify all library settings including network settings Note Power cycling powering the library on and off is not necessary in order to configure the library Using the Default Administrative User Account Admini...

Page 50: ...e FPI and you do not complete all the Setup Wizard screens the library will save whatever modifications if any you have made However if you run the Setup Wizard from the RMI you need to confirm that you want to save the setup You do not need to log into the library from the FPI when the Setup Wizard appears on the front panel the first time the library is powered on When you power on your library ...

Page 51: ...k Setting appears Exit the FPI log in to the RMI using the Network Setting and select Setup Wizard to resume configuring your library Applying a License Key FPI and RMI Allows you to enter a numeric code License Key for capacity on demand Configuring Pass Thru FPI and RMI Allows you to combine two or more libraries to expand the storage capacity Setting Tape Drive ID FPI and RMI Allows you to conf...

Page 52: ...d the units above are called Add on Libraries Before you start the Pass Thru configuration you must have a Pass Thru kit available A Pass Thru kit can be purchased from your Tandberg Data distributor Follow the instructions given in the Hardware Installation chapter to install the Pass Thru kit To configure two or more T40 units as a Pass Thru system start the Pass Thru Wizard beginning with the m...

Page 53: ...to clean tape drives These dedicated cleaning slots are not visible to the host application The Setup Wizard Cleaning Slot Configuration screen prompts you to enter the number of cleaning slots you want to designate for your library You can also access the Cleaning Slot Configuration screens directly from either the front panel or the remote management interface Configuring one or more dedicated c...

Page 54: ...tup Partition Configuring Partitions Partitions are virtual sections within a library that present the appearance of multiple separate libraries for purposes of file management access by multiple users or dedication to one or more host applications By default the library has one partition which includes all of the library s resources Administrator can create and delete all partitions The partition...

Page 55: ...he library into a larger og smaller number of partitions Note Exporting all cartridges already assigned to the partitions is recommended before you reconfigure your partition It is not possible to edit your partition setup If you choose to re configure your partition setup from the front panel interface the old setup will be deleted If you choose to re configure your partition setup from the remot...

Page 56: ...line the library s partitions will not process robotics commands even though they are online If only a partition is taken offline neither the physical library nor the other partitions will be affected The paths to open the appropriate screens are From the RMI select Operations Partition Mode From the FPI select Menu Operations Change Partition Mode Setting Drive ID A SCSI ID is a value between 0 1...

Page 57: ...ibrary you can later access the control path configuration screens directly From the RMI select Setup Partitions From the FPI select Menu Setup Par Configuring Menu Timeout The Menu Timeout feature allows you to configure the timeout delay on the front panel and remote management interface If there has been no activity on the front panel or remote management interface for a specified time the FPI ...

Page 58: ...rovides information on the network settings that are configurable from the front panel The network settings include Dynamic or static IP address Static IP address Static default gateway Static subnet mask Enable disable RMI interface Enable disable RMI FW upgrade Use the Network configuration screen to configure the library network settings The network settings set the connectivity of the library ...

Page 59: ...tor and the Administrator If the password is disabled it is disabled for both the Operator and the Administrator Enabling the password prompts the operator to set passwords for both the Operator and Administrator The default for the library is password disabled The FPI Operator and Administrator passwords are configured from the FPI or RMI The FPI password is limited to a maximum of 4 numeric char...

Page 60: ...ort number is fixed to 162 UDP The user needs to register the IP address of the notification recipient in the empty IP address field displayed on the screen If you want to disable SNMP notifications enter 0 0 0 0 in the IP address field Note that this disables notification only The library will continue to process SNMP Get requests as long as the RMI is enabled Note You need to install the appropr...

Page 61: ...ation feature as appropriate 2 Enter the recipient s e mail address to be used for event notification This will be used in the To field of e mail sent by the library 3 Enter the IP address of the SMTP server Simple Mail Transport Protocol the library should use This should be an SMTP server that will handle or relay e mails destined for the domain specified in the event notification e mail address...

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Page 63: ... long as there is no FPI password enabled regardless of how many times the system is re started the library will have this free access Once the FPI password is enabled the user will need to enter an Operator password or an Administrator password Access to the library is now limited at two levels When a user tries to access the library now an Enter Password prompt appears on the screen Logging Out ...

Page 64: ...n using cartridges for data storage cartridges must be assigned to a partition After having selected which partition to assign the unassigned I E cartridges to the cartridges are ready for use If you select the wrong partition open the I E magazine move the cartridge to a different I E slot and close the I E magazine The library re scans the I E slots and the Assign Media screen appears again 3 Us...

Page 65: ...tions Place the cartridges in an available I E slot The library s scanner will automatically read the barcode on new cartridges Exporting Cartridges When you export cartridges from a library with logical libraries cartridges are exported to the library s I E slots You can only export cartridges if there are empty I E slots The Export Media command enables you to export one or more cartridges from ...

Page 66: ...en imported is moved to the first free cleaning slot If no cleaning slots are configured the cleaning cartridges assigned will remain in the I E station Cleaning Media Handling When a cleaning cartridge is imported into a cleaning slot the cleaning count for that cartridge is set to zero Each time the cartridge is used for drive cleaning the cleaning count is incremented The tape drive will detect...

Page 67: ...erface select Operations Partition Mode 4 For each partition that you want to take online click Online 5 Click Apply Taking a Library Offline 1 Using the library s front panel or the remote management interface select Operations Partition Mode 6 For each partition that you want to take offline click Offline 7 Click Apply Magazine Handling The operator is allowed to eject any or all of the magazine...

Page 68: ... to prevent the back of the magazine falling down when it leaves the magazine bay Figure 32 Removing a Magazine from the Library Inserting Cartridges into the Magazine When inserting cartridges the access door of the cartridge must face the magazine slot opening Push the cartridge carefully into the magazine slot until it locks in place See Figure 33 NOTE The rear side of the cartridge with the Wr...

Page 69: ... 34 Ejecting a Cartridge from the Magazine Slot Gently press the cartridge release tab towards the cartridge until the cartridge is released Inserting a Magazine into the Unit The right and left magazines are mirrored and can only be inserted into the correct left or right magazine bay 1 Insert the back of the magazine into the correct magazine bay Make sure it is horizontally level with the libra...

Page 70: ...ing the lower left Magazine by using the Emergency Release Tool This tool must be inserted through the hole as shown in the picture above Standby Functionality A standby button is available on the front panel To activate Standby mode press the button for a minimum of 2 seconds The StorageLibrary will enter a standby mode in a controlled manner The following operations are performed before the Stor...

Page 71: ... For an overview of the reports available from the FPI please refer to Figure 28 Library Settings The Library Settings Report contains information on the following library settings Inquiry string FPI Password Enabled or Disabled Menu Timeout from 1 to 9 Barcode Scanner Enabled or Disabled Date and Time Current date and time Audible Alarm enabled or disabled Library Serial Number Library SN Library...

Page 72: ...Magazine members Control Path Yes or No Drive ID Status online offline Total number of storage slots Total number of cartridges Barcode Reporting Mode 6 Character or 13 Character Auto Clean Enabled or Disabled The path to open the report from the RMI is Reports Partitions Network The Network Report provides information on the following library settings Basic Network Settings Address mode static or...

Page 73: ...s Number of Stows Power On Time Time since drive cleaning The paths to open the appropriate screens are From the RMI select Reports Statistics From the FPI select Menu Reports Statistics Event Log The Event Log Report provides information on library events and errors Email Log Download Log Log The path to open the report from the RMI is Reports Event Log ...

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Page 75: ... your library Adding removing or replacing library components requires you to power off the entire library if you do not have a redundant power supply system Power Supply Unit These instructions explain how to remove and replace a power supply how to add a second power supply to achieve a fully redundant power supply solution Figure 37 The Back of the Library ...

Page 76: ...brary using the switch on the rear NOTE T40 Please turn off both power switches The T40 has only one power switch 4 Remove the power cord s NOTE T40 Please remove both power cords The T40 has only one power cord 5 Loosen the power supply thumbscrews Please ensure you loosen both screws simultaneously See Figure 38 6 Remove the power supply by gripping the thumbscrews and pulling the power supply t...

Page 77: ...lease ensure that you turn off the correct switch Please refer to Troubleshooting 3 Turn off the power switch that you located in step 2 4 Remove the blanking plate by loosening the two screws See Figure 39a 5 Insert the new power supply into the empty power supply bay See Figure 39b NOTE The power supply must be installed horizontally level and pushed gently into position Do not apply excessive f...

Page 78: ...e ensure that you turn off the correct switch Please refer to Troubleshooting 2 Turn off the power switch and disconnect the power cord that you located in step 2 3 Loosen the power supply thumbscrews for the power supply to be replaced making sure you loosen both screws simultaneously 4 Remove the power supply by gripping the thumbscrews and pulling it towards you 5 Insert the new power supply in...

Page 79: ...e s screw holes If they are not aligned the tape drive will not be inserted correctly Tighten the thumbscrews simultaneously 5 Connect the host interface cables to the tape drive If the tape drive is a SCSI drive and the drive is the last device on the bus you must also connect the SCSI terminator 6 Power on the library 7 Run the setup wizard from the front panel or the remote management interface...

Page 80: ...rom the back of the library loosen the tape drive thumbscrews 5 Remove the tape drive by gripping the thumbscrews and pulling the entire tape drive towards you 6 Add the new tape drive to the empty drive bay Using the guide rails on both the tape drive and the tape drive bay slowly slide the tape drive into the bay The tape drive must be level in order to slide it in smoothly 7 Tighten the tape dr...

Page 81: ... Caution If you choose to update tape drive firmware during this procedure make sure that NO cartridges are loaded in any of the tape drives Update the library application firmware using the following steps 1 Download the Library Firmare a Access http www tandbergdata com b Select Service Support by Product Then choose StorageLibrary and StorageLibrary T40 c Verify with technical support or publis...

Page 82: ...ocated in the TDkit folder c Run TDkit When started the program displays all detected SCSI devices If not click Function in the top menu and then click SCSI rescan NOTE Most Windows operating systems require that all backup services started by the backup software application must be stopped before the TDkit utility is started d Make sure the computer has detected the tape drive Look for Tape drive...

Page 83: ... minutes before rebooting the StorageLibrary It is also possible to verify the drive s FW version using either the StorageLibrary front panel or remote management interface The paths to open the appropriate screen are From the RMI select Reports Partitions From the FPI select Menu Reports Drive Caution Once the update process has started you must wait until it completes Do NOT attempt to interrupt...

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Page 85: ...es or the cartridge casings themselves rendering the cartridges unusable Do not expose cartridges to direct sunlight or sources of heat including portable heaters and heating ducts Do not stack cartridges more than five high The operating temperature range for LTO cartridges is 10º 35ºC The storage temperature range is 16º 32ºC in a dust free environment with a relative humidity range between 20 8...

Page 86: ...h machine and operator readable A barcode must use only uppercase letters A to Z and or numeric values 0 9 The library supports barcode symbology Code 39 Caution To ensure reliable functionality of the barcode reader you must use StorageLibrary specific barcode labels supported by Tandberg Data Attaching Barcode Labels It is recommended that cartridges have an external barcode label For purposes o...

Page 87: ...m The library s LEDs may also turn on or off and flash to indicate an abnormal state If the problem is not severe the library continues to provide full functionality to all unaffected partitions Whenever possible the library provides instructions for resolving problems These instructions appear on the library s front panel and are also available via the remote management interface Access the libra...

Page 88: ...n the fan Reboot the loader and retry the operation If the problem persists please contact technical support to replace the defective fan R0202 High The Fan is not running The fan is not running Please verify that the fan cables are connected Reboot the loader and retry the operation If the problem persists please contact technical support to replace the defective fan R0203 Urgent Robot Inventory ...

Page 89: ...alid cleaning media from the system and import a new cleaning media To import cleaning media you should open the I E station and insert one or more cleaning tapes The cartridges must be assign to the Cleaning or System partition R0210 High Power loss detected on power source 1 Power loss detected on power source 1 Power loss detected on power source 1 This failure can be caused by an AC power loss...

Page 90: ...e library is not able to detect the drive Please verify that the drive CRU is installed Reboot the loader and retry the operation If the problem persists please contact technical support R2001 Urgent Drive hardware fault is detected The library has detected a drive hardware fault Please verify that the drive CRU is installed Reboot the loader and retry the operation If failure persists replace the...

Page 91: ...erify that the TCP IP communication between the master and the add on library is working Reboot and retry the operation R3006 Urgent Pass Thru is disabled in the add on library The Pass Thru functionality is disabled in the add on library Please run the Setup Wizard on the add on library and set the Pass Thru configuration to Add on R6005 High Drive n Tape Alert 5 Read Failure The tape is damaged ...

Page 92: ...he drive Re start the operation R6031 High Drive n Tape Alert 31 Hardware B The tape drive has a hardware fault Turn the tape drive off and then on again Re start the operation If the problem persists call the tape drive supplier helpline R6032 High Drive n Tape Alert 32 Interface The tape drive has a problem with the host interface Check the cables and cable connections Re start the operation R60...

Page 93: ...ibrary cannot be safely shipped with cartridges in the magazines The Prepare to ship command must be run before the library is transported in order to re install the transport locking screws and to remove all cartridges in the library The Prepare to ship command is available at the Front Panel Interface FPI Reboot Performs a hard reset of the library Restore default Sets the library settings to th...

Page 94: ...ally at the beginning and end of the cable must be terminated Software Checking 1 Verify that the controller can see all devices during boot sequence If not enter HBA bios Host Bus Adapter and check that LUN scanning is enabled It might be disabled by default 2 Verify that operating system can see all devices both robotics and tape drives 3 Verify that drivers are loaded properly Some applications...

Page 95: ...splay is dead Check the power cord connections and check that the power cords are connected in the correct AC inlet Make sure there is power to the outlet Try another working outlet Verify that the power supply unit is properly inserted into the bay Check that the correct power switches are in the ON position Power cycle the library If you use redundant power supplies remember to turn both switche...

Page 96: ...library s power supply by using the power extension cable located behind the battery holder cover plate on the back of the library Follow the drive s emergency eject procedure to remove the cartridge from the drive Replace the tape drive unit Contact your service representative Cartridge stuck in magazine Eject the magazine using the front panel interface Manually remove the cartridge from the mag...

Page 97: ... the tape drive reference manuals for details Make sure the cartridge has not been exposed to harsh environmental or electrical conditions or is not physically damaged in any way Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase format or label operation on the cartridge Make sure you und...

Page 98: ...om the host system If you are backing up data over a network consider comparing to a local only backup Verify that the host application and the device drivers are installed with the most recent patches to support the tape drive and the library Make sure that you don t have any bottlenecks in the path between the tape drive and the SAS host controller If you use SAS extenders make sure that the ext...

Page 99: ...ridge is Incompatible Make sure you are using a permitted cleaning cartridge Expired cleaning cartridge Verify the number of cleanings per cleaning cartridge for your media type Bad defective contaminated media If the write read errors persist and the drive has been cleaned that cartridge should be suspected as being defective unless it is an invalid cleaning cartridge If this occurs export the ca...

Page 100: ... Contact your service representative Table 16 Troubleshooting Matrix Remote Management with Solution Problem Solution Remote Management The unit does not respond on the RMI Verify that the Ethernet cable is connected to the correct hub Verify the that RMI is enabled in the setup wizard via the front panel See Operator Interfaces for details Reboot the library by issuing a system reset Wait at leas...

Page 101: ...pare to Ship and follow the instructions displayed on the front panel interface The robotics will automatically be moved to the lower front position and the magazines will pop out 3 Remove all magazines 4 Remove all cartridges from all the magazines 5 Turn off the power switch on the back of the library 6 Install the four transport locking screws The screws secure the robotics to the front chassis...

Page 102: ...ship the library you need to use the original packaging in order to keep the warranty The packaging has been designed specifically for safe transportation of the StorageLibrary See Figure 44 If you need to order new packaging contact Technical Support For contact information see Getting More Information or Help Figure 44 The StorageLibrary partly packed ...

Page 103: ...7 slots 114 slots Maximum Capacity LTO3 native compressed 16 32 TB 16 32 TB 30 8 61 6 TB 45 6 91 2 TB Maximum Capacity LTO4 native compressed 32 64 TB 32 64 TB 61 6 123 2 TB 91 2 182 4 TB Maximum Drive Capacity 4 4 8 12 Maximum Number of Power Supplies 1 2 4 6 Number of Physical Libraries 1 1 2 3 Number of Logical Libraries 1 1 1 1 Supported Drive Types and Cartridges See Approved Drive Types Libr...

Page 104: ...he rear surface of the rack mount bracket to the front most feature of the library Library Component Weights Table 20 Library Component Weights Components Weight Drive CRU FH 3600g 7 93 lbs Drive CRU HH 1960g 4 32 lbs Power CRU 875g 1 93 lbs Magazine without cartridges 8 slots 1600g 3 53 lbs Magazine without cartridges 12 slots 1890g 4 17 lbs Library with 1 FH drive CRU 35kg 77 2 lbs Library with ...

Page 105: ... Average 70 W Power Consumption Peak 120 W Maximum peak length less than 10ms Climatic Specifications Table 22 Temperature Range Temperature Operating Range 10 C to 35 C Gradient 10 C hour Non Operating Range 30 C to 60 C Gradient 20 C hour Table 23 Humidity Range Humidity Operating Range 20 Rh to 80 Rh Gradient 10 Rh hour Non Operating Range 10 Rh to 90 Rh Gradient 20 Rh hour Table 24 Altitude Ra...

Page 106: ......

Page 107: ...a CSA C22 2 No 60950 1 03 1 st Edition 2006 CB report IEC 60950 1 2001 EMC Approvals This product complies with the following EMC standards Europe EN55022 1998 A1 2000 A2 2003 Class A Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN55024...

Page 108: ...terference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions Canada ICES 003 2004 This Class A digital apparatus complies with the Canadian ICES 003 Cet appareil numérique de la classe A ou classe B si ainsi indiqué sur l étiquette d enregistration est conforme ...

Page 109: ...ble Cartridges LTO Generation Drive Type LTO4 LTO3 LTO2 LTO1 IBM LTO 4 full height SCSI IBM LTO 4 full height Fibre Channel IBM LTO 4 half height SCSI IBM LTO 4 half height SAS Yes Yes Read only No IBM LTO 3 full height SCSI IBM LTO 3 fulll height Fibre Channel No Yes Yes Read only LTO3 and LTO4 drives support WORM cartridges ...

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