Tandberg Data DAT 72, User Manual

Page: 41 / 48

The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you
can force eject the cartridge. Once the cartridge is successfully ejected, it
is good practice to upgrade the firmware. If the failure occurs regularly,
contact customer service via
http://www.tandbergdata.com .
1. Either press and hold the Eject button on the front of the tape drive for
at least 15 seconds. Or press the Eject button three times within 5
minutes.
2. Wait for the cartridge to be ejected. The drive waits until 35 seconds
have passed from the time of the first press, to give the normal eject
procedure a chance to proceed. After this period, it immediately releases
the tape and ejects the cartridge, regardless of what operation it was
performing. It is important that you allow sufficient time for the drive to
complete this process. If you interrupt it, you may damage the media
or the tape drive. The drive is then reset as though you had turned the
power off and then on again.
You may lose data if you force eject a cartridge. The tape may also
become unreadable because an EOD (End of Data) mark may not be
properly written.
3. If the cartridge is still jammed, the tape drive has failed. Contact
customer service.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive
may have a fault. If it is a cleaning cartridge, it has probably expired and
should be discarded immediately.
For data cartridges:
1. Check that the drive has power (the power cable is properly connected
and the Tape LED is on).
2. Check that you are using the correct media for the tape drive, see
“
Use the correct media ” on page 31.
3. Make sure that you have loaded the cartridge with the correct orientation
(see “
Loading and unloading cartridges ” on page 28).
4. Check for damage to your media and discard it if it is damaged.
5. Use a new or known-good piece of media and see if it loads. If it does,
the original cartridge is faulty and should be discarded.
6. Check if another DAT drive of the same model will accept the cartridge.
If it does, the original drive may be faulty.
41
# August 2009
Problems with cartridges