TallyGenicom 9022 User Manual Download Page 112

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This chapter provides helpful information for what to do if
you encounter an error while using your printer.

This chapter includes:

• Troubleshooting Checklist

• Solving General Printing Problems

• Clearing Paper Jams

• Solving Print Quality Problems

• Troubleshooting Error Messages

• Common Windows Problems

• Common Macintosh Problems

• Troubleshooting PS Errors

OLVING

PROBLEMS

Summary of Contents for 9022

Page 1: ...User Guide Laser Printer 9022 ...

Page 2: ...rucker GmbH PCL and PCL 6 are trademarks of Hewlett Packard company IBM and IBM PC are trademarks of International Business Machines Corporation Apple AppleTalk TrueType LaserWriter and Macintosh are trademarks of Apple Computer Inc Microsoft Windows Windows 9x Windows Me Windows 2000 Windows NT and Windows XP are registered trademarks of Microsoft Corporation PostScript 3 is a trademark of Adobe ...

Page 3: ... Cartridge 2 4 Loading Paper 2 7 Changing the Paper Size in the Paper Tray 2 9 Connecting a Printer Cable 2 11 For Local Printing 2 11 For Network Printing Optional 2 13 Turning the Printer On 2 14 Printing a Demo Page 2 15 Installing Printer Software 2 16 Printer Driver Features 2 17 Installing Printer Software in Windows 2 18 Changing the Display Language 2 20 Reinstalling Printer Software 2 21 ...

Page 4: ...tock or Custom sized Materials 3 21 Printing on Preprinted Paper 3 23 Chapter 4 PRINTING TASKS Printing a Document 4 2 Cancelling a Print Job 4 5 Using a Favorite Setting 4 6 Using Help 4 6 Setting Paper Properties 4 7 Using the Toner Save Mode 4 9 Printing Multiple Pages on One Sheet of Paper N Up Printing 4 11 Printing a Reduced or Enlarged Document 4 12 Fitting Your Document to a Selected Paper...

Page 5: ...nter 5 5 Cleaning the Outside 5 5 Cleaning the Inside 5 5 Printing Configuration Pages 5 8 Consumables and Replacement Parts 5 9 Chapter 6 SOLVING PROBLEMS Troubleshooting Checklist 6 2 Solving General Printing Problems 6 3 Clearing Paper Jams 6 7 In the Paper Feed Area 6 7 Around the Toner Cartridge 6 11 In the Paper Exit Area 6 12 Tips for Avoiding Paper Jams When Printing on the A5 sized Paper ...

Page 6: ...RIVER Installing PS Drivers B 2 Installing PS Drivers B 2 Using PS Printer Driver Features B 4 Accessing Printer Properties B 4 Appendix C PRINTING FROM DOS APPLICATIONS About the Remote Control Panel C 2 Installing the Remote Control Panel C 2 Selecting Print Settings C 4 Starting the Remote Control Panel C 4 Using the Remote Control Panel Tabs C 5 Appendix D INSTALLING PRINTER OPTIONS Precaution...

Page 7: ...ations E 2 Paper Specifications E 3 Overview E 3 Supported Sizes of Paper E 4 Guidelines for Using Paper E 5 Paper Specifications E 6 Paper Output Capacity E 6 Printer and Paper Storage Environment E 7 Envelopes E 8 Labels E 10 Transparencies E 10 ...

Page 8: ...able cart stand or table It may fall causing serious damage 7 Your machine should never be placed on near or over a radiator heater air conditioner or ventilation duct 8 Do not allow anything to rest on the power cable Do not locate your machine where the cords will be abused by persons walking on them 9 Do not overload wall outlets and extension cords This can diminish performance and may result ...

Page 9: ...ine exhibits a sudden and distinct change in performance 14Adjust only those controls covered by the operating instructions Improper adjustment of other controls may result in damage and may require extensive work by a qualified service technician to restore the machine to normal operation 15Avoid using this machine during a lightning storm There may be a remote risk of electric shock from lightni...

Page 10: ...t considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition WARNING Never operate or service the printer with the protective cover removed from Laser Scanner assembly The reflected beam although invisible can damage your eyes When using thi...

Page 11: ...o Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in...

Page 12: ...ne of 20 cm 8 inches separation between the device and the body for use of a wireless device near the body this does not include extremities This device should be used more than 20 cm 8 inches from the body when wireless devices are on The power output of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter mus...

Page 13: ...terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of European countries In the event of problems you should contact the Euro QA Lab of TallyGenicom Computerdrucker GmbH in the first instance The product has been tested against TBR21 and or TBR 38 To assi...

Page 14: ...tion is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label If the country you will be using the ...

Page 15: ...inated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restrictions on the use of wireless devices Since your system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval aut...

Page 16: ...1 INTRODUCTION Congratulations on the purchase of your printer This chapter includes Special Features Printer Components Understanding the Control Panel ...

Page 17: ...ard 250 sheet input tray Tray1 and optional 250 sheet input tray Tray2 supports all standard sizes of paper Two output trays select either the top output face down or the rear output tray face up for the most convenient access Straight through paper path capability from the Multi Purpose Tray to the rear output tray Create professional documents You can customise your documents using Watermarks su...

Page 18: ...and Macintosh Your printer supports both Parallel and USB interfaces You can print in a wired or wireless network environment In order to do so however you need to install an optional wired or wireless network interface card Expand printer capacity This printer has 16 MB of memory which can be expanded to 144 MB An optional PostScript 3 Emulation with 136 fonts PS DIMM adds PS printing A Network i...

Page 19: ... Front View Top Output Tray Face down Control Panel Power Switch Tray1 250 sheet paper feeder Control Board Cover Optional Tray 2 250 sheet paper feeder Paper Level Indicator Multi Purpose Tray Front Cover Toner Cartridge Output Support ...

Page 20: ...B Port Parallel Port Power Receptacle Control Board Cover Open to install optional accessories Optional Tray2 Cable Connector Wireless Network Antenna Port Option Network Port Option Rear Output Tray Face up Top Output Tray Face down ...

Page 21: ...ting In Manual Feed mode if there is no paper in the Multi purpose tray the On Line Error LED blinks red Load paper into the Multi purpose tray and the LED stops blinking If the printer is receiving data the On Line Error LED slowly blinks green If the printer is printing the received data the On Line Error LED blinks green fast If the installed toner cartridge is at the end of its life the On Lin...

Page 22: ...ntil all LEDs blink slowly and release Printing configuration sheets In Ready mode press and hold this button for about 6 seconds until all LEDs blink fast and release If you have installed an optional network card a network configuration sheet prints out along with a printer configuration sheet Network card Default Setting In Ready mode press and hold this button for about 20 seconds until all LE...

Page 23: ... job Press this button during printing The On Line Error LED blinks while the print job is cleared from both the printer and the computer and then the printer returns to Ready mode This may take some time depending on the size of the print job Toner Save mode on off In Ready mode press this button to turn the Toner Save mode on or off For detailed information see Using the Toner Save Mode on page ...

Page 24: ...on setting up your printer This chapter includes Unpacking Installing the Toner Cartridge Loading Paper Connecting a Printer Cable Turning the Printer On Printing a Demo Page Installing Printer Software Viewing the User s Guide SETTING UP YOUR PRINTER ...

Page 25: ...h the following items NOTES If any items are missing or damaged notify your dealer immediately Components may differ from one country to another The CD ROM contains the printer driver the User s Guide and the Adobe Acrobat Reader programme 2 Carefully remove all of the packing tape from the printer Toner Cartridge Power Cord CD ROM Quick start guide ...

Page 26: ...nlight or sources of heat cold and humidity See the image below for clearance space Do not place the printer close to the edge of your desk or table Clearance Space Front 482 6 mm enough space so that tray s can be removed Back 100 mm enough space to allow opening of the rear out tray Right 100 mm enough space for ventilation Left 100 mm 558 mm 22 in 100 mm 3 9 in 1034 6 mm 40 7 in 482 6 mm 19 in ...

Page 27: ...ter is very light it may move when you use it for example when opening closing the tray or installing removing the toner cartridge Be careful not to move the printer 2 Remove the toner cartridge from its bag and remove the paper covering the cartridge Don t use a knife or other sharp object as it might scratch the drum of the cartridge ...

Page 28: ...xpose the toner cartridge to light for more than a few minutes Cover it with a piece of paper if left exposed for more than a few minutes and keep it in a flat and clean place If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Locate the cartridge slots inside the printer one on each side ...

Page 29: ...the printer until it snaps into place 6 Close the front cover Make sure that the cover is securely closed NOTE When printing text at 5 coverage you can expect a toner cartridge life of approximately 5 000 pages 3 500 pages for the toner cartridge that is shipped with the printer ...

Page 30: ...oad approximately 250 sheets of paper in the tray 1 Pull the tray out of the printer 2 Prepare a stack of paper for loading by flexing or fanning the paper back and forth Straighten the edges on a level surface 3 Load paper with the print side facing down ...

Page 31: ...s with paper feed turn the paper around Make sure that all four corners are flat in the tray NOTE If you want to change the paper size in the tray see Changing the Paper Size in the Paper Tray on page 2 9 4 Pay attention to the paper limit mark on the left inside wall of the tray Paper overloading may cause paper jams 5 Slide the tray back into the printer ...

Page 32: ...er you need to adjust the paper guides to extend the paper tray 1 Pressing and unlatching the guide lock slide the paper length guide out completely to extend the paper tray to its full length 2 After inserting paper into the tray slide in the guide until it lightly touches the end of the paper stack ...

Page 33: ...r length guide 3 Pinching the paper width guide as shown move it toward the stack of paper until it lightly touches the side of the stack NOTES Do not push the paper width guide far enough to cause the materials to warp If you do not adjust the paper width guide it may cause paper jams ...

Page 34: ... Cable NOTE To connect the printer to the parallel port of the computer requires a certified parallel cable You will need to buy an IEEE1284 compliant cable 1 Make sure that both the printer and the computer are turned off 2 Plug the parallel printer cable into the connector on the back of the printer Push the metal clips down to fit inside the notches on the cable plug 3 Connect the other end of ...

Page 35: ... is within 3 m in length 1 Make sure that both the printer and the computer are turned off 2 Plug the USB printer cable into the connector on the back of the printer 3 Connect the other end of the cable to the USB port on your computer See your computer User s Guide if you need help NOTE For using a USB cable you must be running Windows 98 Me 2000 XP or Macintosh with OS 8 6 9 2 10 1 10 3 ...

Page 36: ...le UTP cable with RJ 45 connector 1 Make sure that both the printer and the computer are turned off 2 Plug one end of the Ethernet cable into the Ethernet network port on the Printer 3 Plug the other end of the cable into a network LAN connection See your computer User s Guide if you need help To the network LAN connection ...

Page 37: ...er end into a properly grounded AC outlet and turn on the printer using the power switch CAUTIONS The fusing area at the rear portion of the inside of your printer is hot when powered Be careful not to be burned when accessing this area Do not disassemble the printer when it is powered Doing so may give you an electric shock To the AC outlet ...

Page 38: ...rinting a Demo Page Print a demo page to make sure that the printer is operating correctly 1 Hold down the Cancel button for about 2 seconds to print a demo page 2 A demo page showing the printer s features and capabilities prints out ...

Page 39: ...ull advantage of your printer s features See page 2 18 PostScript Printer Description PPD file for Windows to allow installation of the PostScript driver For information about installing the PostScript driver see page B 2 You need to install an optional PS DIMM for using the PostScript driver For details see page D 3 Status Monitor appears when printing error occurs See page 4 26 Remote Control Pa...

Page 40: ...y your printer drivers Driver Feature Printer driver PostScript Win 2000 XP Win 9x Win NT4 0 Mac Win 2000 XP Win 9x Win NT4 0 Mac Toner Save Y Y Y N Y Y Y N Print quality option Y Y Y Y Y Y Y Y Poster printing Y Y Y N N N N N Multiple pages per sheet N up Y Y Y Y Y Y Y Y Scale printing Y Y Y Y Y Y Y Y Fit to page printing Y Y Y N Y Y Y Y Different source for first page Y Y Y N N N N Y Watermark Y ...

Page 41: ...l applications should be closed on your PC before beginning installation NOTE Cancel the New Hardware Found window when your computer boots up 1 Place the CD ROM in the CD ROM drive Installation will start automatically If the CD ROM driver does not automatically run Select Run from the Start menu type X Setup exe in the Open box Where X is the drive letter for the CD ROM drive and click OK NOTE I...

Page 42: ...ll After selecting the language and the component s click Next View User s Guide Opens TallyGenicom 9022 User s Guide If your computer doesn t have Adobe Acrobat click on this option and it will automatically install Adobe Acrobat Reader for you 3 After the installation is finished the window asking you to print a test page appears If you choose to print a test page select the check box and click ...

Page 43: ...e Repair Printer If you have replaced the parallel cable with the USB cable do the same to reinstall the driver If your printer doesn t work properly reinstall the printer driver Changing the Display Language After installation of the software you can change the display language 1 From the Start menu select Programs 2 Select TallyGenicom 9022 and Language Selection 3 Select the desired language fr...

Page 44: ... ROM into the CD ROM drive 2 Select Repair NOTE If your machine is not connected to the computer the following window will appear After connecting the machine click Next If you want to skip the connection status click Next and No to the following screen Then the installation will start and the test page will not be printed at the end of the installation 3 Select the componets you want to install a...

Page 45: ...into the CD ROM drive 2 Select Remove Then you will see a component list so that you can remove any of them individually If you want to uninstall the printer driver check Printer If you want to uninstall the printer PostScript driver check Printer PostScript If you want to uninstall the Status Monitor check Status Monitor If you want to uninstall the Remote Control Panel check Remote Control Panel...

Page 46: ...automatically runs and then the User s Guide opens NOTE If your computer doesn t have Adobe Acrobat selecting the View User s Guide option automatically installs Adobe acrobat for you After installing is complete repeats step 1 and 2 In Macintosh 1 Place the CD ROM in the CD ROM drive 2 Double click TallyGenicom9022 on your Macintosh desktop 3 Double click User s Guide folder 4 Double click User s...

Page 47: ...2 24 SETTING UP YOUR PRINTER MEMO ...

Page 48: ...the different paper trays for the best print quality This chapter includes Choosing Paper and Other Materials Selecting the Output Location Loading Paper Printing on Envelopes Printing on Labels Printing on Transparencies Printing on Card Stock or Custom sized Materials Printing on Preprinted Paper USING PRINT MATERIALS ...

Page 49: ...ny size paper that fits easily within the paper adjusters of the paper tray Weight Your printer supports paper weight as follows 16 24 lbs 60 90 g m2 bond for the Tray1 or optional Tray2 16 43 lbs 60 163 g m2 bond for the Multi Purpose Tray Brightness Some papers are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the paper affects how crisp the prin...

Page 50: ...30 mm A4 210 x 297 mm JIS B5 182 x 257 mm ISO B5 176 x 250 mm A5 148 x 210 mm A6 105 x 148 mm 250 250 250 250 250 250 250 250 250 50 50 50 50 50 50 50 50 50 50 Envelopes No 10 105 x 241 mm Monarch 98 x 191 mm C5 162 x 229 mm DL 110 x 220 mm C6 114 x 162 mm 5 5 5 5 5 Labels b Letter 216 x 279 mm A4 210 x 297 mm b If you are experiencing excessive jamming feed one sheet at a time through the Multi P...

Page 51: ...too rough Coloured paper should be of the same high quality as white photocopy paper The pigments must withstand the printer s fusing temperature of 400 F 205 C for 0 1 second without deterioration Do not use paper with a coloured coating that was added after the paper was produced Preprinted forms must be printed with nonflammable heat resistant inks that do not melt vaporize or release hazardous...

Page 52: ...ive curl try printing to the rear output tray To avoid paper jams do not open or close the rear output tray while the printer is printing Printing to the Top Output Tray Face down The top output tray collects paper face down in the order in which it was printed The top output tray should be used for most print jobs NOTE If you continuously print many pages the surface of the output tray may become...

Page 53: ... from the Multi Purpose Tray to the rear output tray provides a straight paper path Opening the rear output tray might improve the output quality with the following envelopes labels transparencies To open the rear output tray 1 Open the rear door by pulling it down The cover functions as the output tray CAUTION The fusing area at the rear portion of the inside of your printer is hot when powered B...

Page 54: ...s and ensure trouble free printing Do not remove the paper tray while a job is printing Doing so may cause a paper jam See Sizes and Capacities on page 3 3 for acceptable paper size and capacities for each tray The paper level bar on the front of the paper tray s shows the amount of paper currently left in the tray When the tray is empty the indicator drops to the bottom Paper empty Paper full ...

Page 55: ... Tray is located in the front of your printer It can be closed when you are not using it making the printer more compact The Multi Purpose Tray can hold several sizes and types of paper such as transparencies cards and envelopes You may also want to use the Multi Purpose Tray for single page print jobs on letterhead coloured paper for use as separator sheets or other special materials that you do ...

Page 56: ...rint materials should be loaded face up with the top edge going into the Multi Purpose Tray first and be placed on the centre of the tray Do not place objects on the Multi Purpose Tray Also avoid pressing down or applying excessive force on it The tray may fall from the printer To load paper in the Multi Purpose Tray 1 Pull the Multi Purpose Tray down towards you 2 Unfold the extender to extend th...

Page 57: ...mit mark on the left inside wall of the tray Paper overloading may cause paper jams If you want to print on previously printed paper from the Multi Purpose Tray the printed side should be facing down with an uncurled edge to the printer If you experience problems with paper feed turn the paper around NOTE Make sure that you have not loaded too much print material The print material buckles if you ...

Page 58: ...ading the Multi Purpose Tray with the correct paper size allows you to select paper by size rather than paper source when you print from your software application You do not have to check which paper is loaded in the Multi purpose Tray before printing 6 When you print a document select the paper source and type in the software application 7 After printing push the extender back to its place and cl...

Page 59: ... quality after each page is printed This loading procedure is almost the same as the procedure for loading in the Multi Purpose Tray except you load paper sheet by sheet in the Tray send print data to print the first page and press the Cancel button on the control panel to print each following page 1 Load a sheet of print material on the centre of the Multi Purpose Tray with the print side up 2 Sl...

Page 60: ...ce from the software application and then select the correct paper size and type 5 Press the Cancel button on the printer to start feeding 6 Printing is started 7 If you are printing multiple pages load the next sheet after the first page prints out and press the Cancel button Repeat this step for every page to be printed ...

Page 61: ...output tray Guidelines Only use envelopes recommended for laser printers Before loading envelopes into the Multi Purpose Tray make sure that they are undamaged and are not stuck together Do not feed stamped envelopes Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely damage the printer ...

Page 62: ...ack to separate the pages before loading 4 Load the envelopes onto the Multi Purpose Tray with the flap side down The stamp area is on the left side and the end of the envelope with the stamp area enters the tray first 5 Adjust the guide to the edge of the envelope stack ...

Page 63: ...TERIALS 3 16 6 When you print on envelopes select the appropriate paper source type and size in the software application For details see page 4 7 7 After printing close the Multi Purpose Tray and the rear output tray ...

Page 64: ... C 400 F for 0 1 second Make sure that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to printer components Do not feed a sheet of labels through the printer more than once The adhesive backing is designed for one pass through the printer Do not use labels that are...

Page 65: ...u print on labels select the appropriate paper source type and size in the software application For details see page 4 7 5 After printing close the Multi Purpose Tray and the rear output tray NOTE To prevent labels from sticking do not let the printed label sheets stack up as they are printed out ...

Page 66: ...e strip entering the printer first Guidelines Only use transparencies recommended for use in laser printers Ensure that transparencies are not wrinkled curled or have any torn edges Hold the transparencies by the edges and avoid touching the print side Oils deposited on the transparency can cause print quality problems Be careful not to scratch or leave fingerprints on the print side ...

Page 67: ...ng close the Multi Purpose Tray and the rear output tray NOTES If you print on thin transparencies to the rear output tray they can curl In this case use the top output tray If the problem persists check if your transparencies meet the printer s specifications To prevent transparencies from sticking do not let the printed sheets stack up as they are printed out Place transparencies on a flat surfa...

Page 68: ...utput tray 2 Load print material with print side up and short edge first Guidelines Always insert the short edge into the Multi Purpose Tray first If you want to print in landscape mode make this selection through your software Inserting paper long edge first may cause a paper jam Do not load more than 5 cards into the Multi Purpose Tray at a time Do not print on media smaller than 76 mm 3 in wide...

Page 69: ...see page 4 7 NOTE If the size of your print material is not listed in the Size box in the Paper tab of the printer driver properties click the Custom button and set the size manually See page 4 7 CAUTION When you use 76 by 127 mm 3 by 5 in paper and it is too thin a paper jam may occur Use card stock heavier than 105g m2 5 After printing close the Multi Purpose Tray and the rear output tray ...

Page 70: ...ant ink that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of 400 F 205 C for 0 1 second Ink on letterheads must be non flammable and should not adversely affect any printer rollers Forms and letterhead should be sealed in a moisture proof wrapping to prevent changes during storage Before you load preprinted paper as forms and letterhead v...

Page 71: ...USING PRINT MATERIALS 3 24 2 When you print select the appropriate paper source type and size in the software application For details see page 4 7 ...

Page 72: ... the Toner Save Mode Printing Multiple Pages on One Sheet of Paper N Up Printing Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Printing Posters Using Watermarks Using Overlays Setting Graphic Properties Using Output Options Using the Status Monitor Setting Up a Locally Shared Printer PRINTING TASKS ...

Page 73: ...ndix A Installing Software for Macintosh 1 Open the document you want to print 2 Select Print from the File menu The Print window is displayed It may look slightly different depending on your application The basic print settings are selected within the Print window These settings include the number of copies and print range 3 To take advantage of the printer features provided by your printer click...

Page 74: ...inted on a page Portrait prints across the width of the page letter style Landscape prints across the length of the page spreadsheet style If you want to turn the page upside down select 180 from the Rotate drop down list 5 From the Paper tab select the paper source size and type For further details see page 4 7 6 Click other tabs on the top of the TallyGenicom 9022 Properties window to access oth...

Page 75: ...you change remain in effect only while you are using the current programme To make your changes permanent make them in the Printers folder Follows this procedure 1 Click the Windows Start menu 2 For Windows 95 98 Me NT 4 0 2000 select Settings and then Printers For Windows XP select Printers and Faxes 3 Select the TallyGenicom 9022 printer 4 Click the right mouse button on the printer icon and In ...

Page 76: ...the button cancels only the current job in the printer If more than one print job is in the printer memory the button must be pressed once for each job To stop a print job from the Printers folder 1 From the Windows Start menu select Settings 2 Select Printers Windows 9x Me NT 4 0 2000 or Printers and Faxes Windows XP to open the Printers window and double click the TallyGenicom 9022 icon 3 From t...

Page 77: ...ng just select the item from the Favorites drop down list To delete a Favorites item select it from the list and click Delete You can also restore the printer driver s default settings by selecting Printer Default from the list Using Help Your printer has a help screen that can be activated by the Help button in the printer s properties window These help screens give detailed information about the...

Page 78: ...ies Property Description Copies Copies allows you to choose the number of copies to be printed You can enter up to 999 Size The Size option allows you to choose the size of paper loaded in the tray If the required size is not listed in the Size box click Custom When the Custom Page Size window appears set the paper and click Ok The size setting appears in the Size list so that you can select it 1 ...

Page 79: ... corresponding paper type For more information on print materials refer to Chapter 3 Using Print Materials If you use cotton paper set the paper type to Thick for the best printing To use recycled paper which weighs from 20lb to 24lb or other colored paper select Color paper Different Source for First Page This property allows you to print the first page using a different paper type from the rest ...

Page 80: ...This setting is not available with the 1200 dpi setting There are two ways to enable the Toner Save mode From the Control Panel Press the Cancel button on the control panel for 0 5 second The printer must be in Ready mode On Line Error green LED is on If the Toner Save LED is on the mode is enabled and the printer uses less toner to print a page If the Toner Save LED is off the mode is disabled an...

Page 81: ...e option You can select from Printer Setting If you select this option the Toner Save feature is determined by the setting you ve made on the control panel of the printer On Select this option to allow the printer to use less toner on each page Off If you don t need to save toner to print a document select this option 3 Click OK NOTE The setting in the software application overrides that on the co...

Page 82: ...ication access the printer properties See page 4 2 2 From the Layout tab choose Multiple Pages per Side in the Type drop down list 3 Select the number of pages you want to print per sheet 1 2 4 9 or 16 in the Pages per Side drop down list 4 Select the page order in the Page Order drop down list if necessary Check Print Page Border to print a border around each page on the sheet Print Page Border i...

Page 83: ...your print job on a page 1 When you change the print settings from your software application access the printer properties See page 4 2 2 From the Paper tab select Scale Printing in the Type drop down list 3 Enter the desired scaling rate in the Percentage input box You can also click the or button 4 Select the paper source size and type 5 Click OK and print the document ...

Page 84: ...ize This can be useful when you want to check fine details on a small document 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Paper tab select Fit to Page in the Type drop down list 3 Select the correct size from the Target Paper drop down list 4 Select the paper source size and type 5 Click OK and print the document A ...

Page 85: ...m one poster size document 1 To change the print settings from your software application access the printer properties See page page 4 2 2 From the Layout tab select Poster in the Type drop down list 3 Configure the poster option You can select the page layout from 2x2 3x3 or 4x4 If you select 2x2 the output will be automatically stretched to cover 4 physical pages 2 x 2 3 x 3 ...

Page 86: ...e Watermark option allows you to print text over an existing document For example you may want to have large gray letters reading DRAFT or CONFIDENTIAL printed diagonally across the first page or all pages of a document There are several predefined watermarks that come with your printer and they can be modified or you can add new ones to the list Using an Existing Watermark 1 To change the print s...

Page 87: ... the printer properties See page 4 2 2 Click the Extras tab and click the Edit button in the Watermark section The Edit Watermarks window appears 3 Enter the desired text message in the Watermark Message box This will be displayed in the preview window The preview image is provided so that you can see how the watermark will appear on the printed page If the First Page Only box is checked the water...

Page 88: ...access the printer properties See page 4 2 2 Click the Extras tab and click the Edit button in the Watermark section The Edit Watermarks window appears 3 Select the watermark you want to edit in the Current Watermarks list and change the watermark message and the options Refer to Creating a Watermark on page 4 16 4 Click Update to save the changes 5 Click Ok Deleting a Watermark 1 To change the pr...

Page 89: ... not need to load preprinted letterhead paper in the printer You need only tell the printer to print the letterhead overlay on your document Creating a New Page Overlay To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you wish them to appear when...

Page 90: ...the destination path if necessary The default is C FormOver 6 Click Save You will see the name in Overlay List 7 Click OK or Yes until you complete creating The file is not printed out Instead it will be stored on your computer HDD disk NOTE The overlay document size must be the same as documents you will print with the overlay Do not create an overlay with a watermark ...

Page 91: ...k the Extras tab 4 Select the desired overlay from the Overlay drop down list box 5 If the desired overlay file does not appear in the Overlay list click the Edit button and Load Overlay and select the overlay file If you have stored the overlay file you want to use into an external source you can also load the file when you access this Load Overlay window After you select the file click Open The ...

Page 92: ...has been selected the overlay will be automatically printed with your document 7 Click OK or Yes until the printing starts The selected overlay will be downloaded with your print job and printed on your document NOTE The resolution of the overlay document must be the same as that of the document you will print with the overlay Deleting a Page Overlay You can delete page overlays that are no longer...

Page 93: ...scription Resolution You can select the printing resolution by choosing from 1200 dpi Best or 600 dpi Normal The higher the setting the sharper the clarity of printed characters and graphics Higher settings may increase the time it takes to print a document Toner Save Selecting this option will extend the life of your toner cartridge and reduce your cost per page without a significant reduction in...

Page 94: ... jagged edges that can occur on the angles and curves of each character Image Enhance This setting refines the print quality of photo images Advanced Options You can set advanced settings by clicking the Advanced Options button Property Description 3 4 Darkness Use this option to lighten or darken the image appearance in your print Normal This setting is for normal documents Light This setting is ...

Page 95: ...mplicated fonts such as Korean or Chinese or various other fonts will print faster in this setting Print as Graphics When this option is selected the driver will download any fonts as graphics When printing documents with high graphic content and relatively few TrueType fonts printing performance speed may be enhanced in this setting Print All Text Black When the Print All Text Black option is che...

Page 96: ...mal Your printer prints in normal order Reverse All Pages Your printer prints all pages in reversed order This setting is helpful when you are using the rear output tray Print Odd Pages Your printer prints only the odd pages of the document Print Even Pages Your printer prints only the even pages of the document Reprint When Jammed When this option is checked the printer keeps the image for a prin...

Page 97: ... select Custom and then Status Monitor while installing the software For details see page 2 18 If you select Typical while installing the software you can install Status Monitor as follows 1 From the Start menu select Programs TallyGenicom 9022 and then Maintenance Or insert the supplied CD ROM into the CD ROM drive 2 Select Repair NOTE If your machine is not connected to the computer the followin...

Page 98: ... right click the Status Monitor icon on the Windows task bar and select Option Display when job is finished for network printer shows the Status Monitor balloon when your job is complete Display when error occurs during printing the Status Monitor balloon appears when an error occurs while printing Schedule an automatic status checking every allows the computer to update the printer status regular...

Page 99: ...y other users on the network through a Windows 9x Me XP NT 4 0 2000 network printer connection Printing Across a Network Whether the printer is locally connected or network connected you need to install the TallyGenicom 9022 printer software on each computer that will print documents to the printer In Windows 9x Me Setting Up the Host Computer 1 Start Windows 2 From the Start menu select Control P...

Page 100: ...lect Properties 8 From the Details tab select the printer port and click OK In Windows NT 4 0 2000 XP Setting Up the Host Computer 1 Start Windows 2 For Windows NT 4 0 2000 select Settings and Printers from the Start menu For Windows XP select Printers and Faxes from the Start menu 3 Double click your printer icon 4 From the Printer menu select Sharing 5 For Windows NT 4 0 check the Shared box For...

Page 101: ...Settings and Printers from the Start menu For Windows XP select Printers and Faxes from the Start menu 5 Double click your printer icon 6 From the Printer menu select Properties 7 From the Ports tab click Add Port 8 Select Local port and click New Port 9 Fill in the Enter a port name field enter the shared name 10Click OK and click Close 11For Windows NT 4 0 click OK For Windows 2000 XP click Appl...

Page 102: ...and economical printing and information for maintaining the toner cartridge and the printer This chapter includes Maintaining the Toner Cartridge Cleaning the Printer Printing Configuration Pages Consumables and Replacement Parts MAINTAINING YOUR PRINTER ...

Page 103: ... light for more than a few minutes Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage a new toner cartridge lasts an average of 5 000 pages The original toner cartridge supplied with the printer lasts an average of 3 500 pages Saving toner To save toner press the Cancel button on the printer contro...

Page 104: ...allow you to finish the current print job before replacing the toner cartridge 1 Grasp the front cover and pull it toward you to open 2 Pull the toner cartridge and remove it from the printer CAUTIONS Avoid reaching too far into the printer The fusing area may be hot To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if lef...

Page 105: ...s on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 Reinsert the toner cartridge into the printer Ensure that the toner cartridge snaps into place 5 Close the front cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur when you print ...

Page 106: ...il from your fingers can cause print quality problems CAUTION Cleaning the cabinet of the printer with surfactants containing large amounts of alcohol solvent or other strong substances can discolor or crack the cabinet Cleaning the Outside Clean the cabinet of the printer with a soft lint free cloth You can dampen the cloth slightly with water but be careful not to let any water drip onto the pri...

Page 107: ...ner cartridge cavity NOTE To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary and keep it in a flat and clean place Also do not touch the black transfer roller inside the printer 4 Locate the long strip of glass LSU inside the top of the cartridge compartment and gently swab the glass to see if dirt turns the wh...

Page 108: ...urn the printer on Printing a cleaning sheet If you are experiencing blurred faded or smeared printouts printing a cleaning sheet will clean the drum inside the toner cartridge This process will produce a page with toner debris which should be discarded 1 Ensure that the printer is turned on and in the Ready mode with paper loaded in the tray 2 Press and hold down the Cancel button on the control ...

Page 109: ...figuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory optional tray and printer languages If you have installed an optional network card a network configuration sheet prints out along with a printer configuration sheet To print configuration pages 1 Ensure that the printer is turned on and in the Read...

Page 110: ...s resulting from worn parts The following items should be replaced after you have printed a specified number of pages See the table below To purchase consumables and replacement parts contact a TallyGenicom dealer or the place where you bought your product We strongly recommend that items be installed by trained service personnel Items Yield Average Transfer Roller Approx 60 000 pages Fuser Unit A...

Page 111: ...MAINTAINING YOUR PRINTER 5 10 MEMO ...

Page 112: ...or while using your printer This chapter includes Troubleshooting Checklist Solving General Printing Problems Clearing Paper Jams Solving Print Quality Problems Troubleshooting Error Messages Common Windows Problems Common Macintosh Problems Troubleshooting PS Errors SOLVING PROBLEMS ...

Page 113: ...5 Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly If the page does not print check the cable connection between the printer and the computer Check the print queue or print spooler to see if the printer has been paused Check the software application to ensure that you are using the proper printer driver and com...

Page 114: ...n manual feed mode and out of paper Add paper to the Multi Purpose Tray and press the Cancel button on the printer s control panel The connection cable between the computer and the printer is not connected properly Disconnect the printer cable and reconnect it The connection cable between the computer and the printer is defective If possible test the cable by attaching it to another computer that ...

Page 115: ...e very complex Reduce the complexity of the page or try adjusting the print quality settings The maximum print speed of your printer is 20 PPM pages per minute for A4 sized paper or 22 PPM for Letter sized paper If using Windows 9x Me the Spooling Setting may be set incorrectly From the Start menu choose Settings and Printers Right click the TallyGenicom 9022 printer icon choose Properties click t...

Page 116: ...r that is working properly and attempt to print a job You can also try using a different printer cable and attempt to print a job The wrong printer driver was selected Check the application s printer selection menu to ensure that your printer is selected The software application is malfunctioning Try printing a job from another application The operating system is malfunctioning If printing from Wi...

Page 117: ...must contact the customer service to replace the transfer roller The illustrations print incorrectly in Adobe Illustrator The setting in the software application is wrong Print the document with selecting Download as Bit Image in the Advanced Options window of the graphic properties Problem Possible Cause Solution ...

Page 118: ...ecifications on page E 3 Paper that is outside of the supported size range has been used See Paper Specifications on page E 3 If a paper jam occurs the On Line Error LED on the control panel lights red Find and remove the jammed paper If you can t see it look inside the printer NOTE Do not use tweezers or metal objects with sharp ends when you remove paper jams If you do this it may damage the met...

Page 119: ...e paper is properly aligned in the tray NOTE If the jammed paper is not visible or if there is resistance when you pull the paper remove the tray from the printer and carefully pull the jammed paper free from the printer 3 Slide the tray back into the printer 4 Open and close the front cover to resume printing ...

Page 120: ...SOLVING PROBLEMS 6 9 6 In the Optional Tray2 1 Pull the optional Tray2 out of the printer 2 If you see the jammed paper remove the paper from the tray ...

Page 121: ...the printer and remove the paper 4 Slide the trays back into the printer Open and close the front cover Printing can now be resumed In the Multi Purpose Tray 1 Open the Multi Purpose Tray 2 Carefully remove the jammed paper from the tray 3 Open and close the front cover Printing can now be resumed ...

Page 122: ... prevent damage to the toner cartridge do not expose it to light for more than a few minutes Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer and keep it in a flat and clean place 3 Gently pull the jammed paper toward you to remove it from the printer If the jammed paper is not visible or there is resistance when you pull the paper go to In the...

Page 123: ... paper in the printer 5 Reinstall the toner cartridge and then close the front cover Printing can now be resumed In the Paper Exit Area 1 If a long portion of the paper is visible pull it straight out If not continue to Step 2 2 Open the rear output tray ...

Page 124: ... close the front cover Printing can now be resumed Tips for Avoiding Paper Jams When Printing on the A5 sized Paper If paper jams frequently occur when you print on the A5 sized paper 1 Open the input tray and load paper into the tray as shown below 2 Open the TallyGenicom 9022 Properties window set the paper size to A5 148x210 mm from the Paper tab ...

Page 125: ...at the adjustable guides are positioned correctly Do not overload the paper tray Ensure that the paper is below the paper limit mark on the inside wall of the tray Do not remove the paper from the tray while printing Flex fan and straighten the paper before loading Do not use creased damp or highly curled paper Do not mix paper types in the tray Use only recommended print materials See Paper Speci...

Page 126: ...r cartridge needs cleaning See Cleaning the Inside on page 5 5 The surface of the LSU may be dirty Clean the LSU See Cleaning the Inside on page 5 5 Toner specs The paper may not meet specifications for example the paper is too moist or too rough See Paper Specifications on page E 3 The transfer roller may be dirty See Cleaning the Inside on page 5 5 The paper path may need cleaning See Cleaning t...

Page 127: ...n the inside of the printer See Cleaning the Inside on page 5 5 Check the paper type and quality See Paper Specifications on page E 3 Remove the toner cartridge and install a new one See Installing the Toner Cartridge on page 2 4 Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If a repetitive mark occurs on...

Page 128: ...med and producing hollow images the paper stock may be too slick Try a different paper See Paper Specifications on page E 3 If characters are improperly formed and producing a wavy effect the scanner unit may need service Verify that it also occurs on a demo page see page 2 15 For service contact a service representative Page skew Check the paper type and quality See Paper Specifications on page E...

Page 129: ...5 5 Check for leaking toner Clean the inside of the printer Black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert The toner cartridge may be defective and need replacing Install a new toner cartridge The printer may require repair Contact a service representative Loose toner Clean the inside of the printer Check the paper type and quality See Paper Specifi...

Page 130: ...on page E 3 Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert The toner cartridge may be defective Install a new toner cartridge See Installing the Toner Cartridge on page 2 4 If the problem persists the printer may require repair Contact a service representative Curl If the printed paper is c...

Page 131: ...your service representative On Line Error LED lights red A paper jam has occured To solve the problem see Clearing Paper Jams on page 6 7 Paper Tray is empty Load the paper in the Tray The front cover is open Close the front cover The toner cartridge is not installed Install the toner cartridge See Installing the Toner Cartridge on page 2 4 On Line Error LED lights orange The installed toner cartr...

Page 132: ...dge and install a new one See Installing the Toner Cartridge on page 2 4 If you have installed toner cartridge that is not designed for the machine the On Line Error LED blinks orange and red in turn Install a correct toner cartridge LED pattern Possible Problems and Solutions Problem Possible Cause and Solution File in Use message appears during installation Exit all software applications Remove ...

Page 133: ...Select a PostScript Printer box in the Chooser Make sure that the cables are connected correctly and the printer is turned on Make sure that the correct printer driver has been selected in Chooser If the printer resides on a network with multiple zones make sure that the correct zone is selected in the AppleTalk Zones box in Chooser Make sure that AppleTalk is on the button next to Active is selec...

Page 134: ... for printing If PostScript is not available install the PostScript option See Installing Memory and PostScript DIMMs on page D 3 Letters are fragmented and illegible The pure binary data option is selected as the data format for your print job Set the data format for your print job to the ASCII option A PS error page prints Print job may not be PS Make sure that the print job is a PS job Check to...

Page 135: ...SOLVING PROBLEMS 6 24 MEMO ...

Page 136: ...rk interface card Option When you print a file from a Macintosh computer you can use PostScript driver by installing the PPD file This chapter includes Installing Software for Macintosh Setting Up the Printer Printing a Document Using Advanced Printing Features USING YOUR PRINTER WITH A MACINTOSH ...

Page 137: ...nsert the CD ROM which came with your printer into the CD ROM drive 3 Double click the TallyGenicom9022 on your Macintosh desktop 4 Double click the Installer folder 5 Double click the Installer icon depending on your system OS version TG 9022 Installer Classic Mac OS 8 6 9 2 TG 9022 Installer OSX Mac OS 10 1 10 3 6 Click Continue 7 Click Install 8 After the installation is finished click Quit Ite...

Page 138: ...pple menu select Chooser 3 Click LaserWriter 8 the PostScript driver provided with your Macintosh The name of your printer appears in the list 4 Select TAL000xxxxxxxxx from the printer box where the xxxxxxxxx varies depending on each of the products and Click Select If Auto Setup does not work properly click Select PPD choose TallyGenicom 9022 and click OK 5 When the setup is completed you see you...

Page 139: ...6 If Auto Select does not work properly select TallyGenicom in Printer Model and TallyGenicom 9022 in Model Name Your printer appears on the Printer List and is set as a default printer For USB connected Macintosh In Mac OS 8 6 9 2 NOTE The location of the Desktop Printer Utility may be different depending on your Macintosh OS 1 Follow the instructions on page A 2 to install the PPD file on your c...

Page 140: ...9022 9 When the setup is completed click Create 10Click Save 11Fill in the Printer Name field and click OK In Mac OS 10 1 10 3 1 Follow the instructions on page A 2 to install the PPD file on your computer 2 Open Print Center from the Utilities folder 3 Click Add on the Printer List 4 Select the USB tab 5 Select 9022 and click Add 6 If Auto Select does not work properly select TallyGenicom in Prin...

Page 141: ...he version of your Macintosh system but the features available are the same 1 Open a Macintosh application and select the file you want to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size orientation scaling and other options and click OK 4 Open the File menu and click Print 5 Choose the number of copies you want and indicate which pages ...

Page 142: ...Size Printing Multiple Pages on One Sheet of Paper You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 From your Macintosh application select Print from the File menu 2 Select the Layout 3 Click Print and the printer prints the selected number of pages on one side of each page Mac OS 10 2 x ...

Page 143: ... Features Select the Advanced Options if you are an Mac OS 8 6 9 2 user 3 Select an option from the Fit to Page drop down list and click Print Nearest Size and Scale The printer automatically selects paper nearest the document size and reduces or enlarges the page to fit it onto the paper Nearest Size and Crop The printer automatically selects paper nearest to the document size and prints the page...

Page 144: ...ument use the information in this Appendix This chapter includes Installing PS Drivers Using PS Printer Driver Features NOTE You need to install an optional PS DIMM for using the PostScript driver For more information see Appendix D Installing Printer Options USING WINDOWS POSTSCRIPT DRIVER ...

Page 145: ...lled connecting with a network interface see page D 7 Installing PS Drivers PostScript Driver is installed when you select Custom and then Printer PostScript while installing the software For details see page 2 18 If you select Typical while installing the software you can install PS Driver as follows 1 From the Start menu select Programs TallyGenicom 9022 and then Maintenance Or Insert the suppli...

Page 146: ...shed the window asking you to print a test page appears If you choose to print a test page select the check box and click Next 5 When the test page prints out correctly click Yes If not click No to reprint it 6 When the installation is complete click Finish NOTE If you want to remove the PostScript driver see page 2 22 ...

Page 147: ...Printers folder or an application To open the properties window from the Printer folder 1 Click the Windows Start button 2 Select Settings then Printers to open the Printers window 3 Select TallyGenicom 9022 PS 4 Click the right mouse button on the printer icon and In Windows 95 98 Me select Properties In Windows 2000 XP select Printing Preferences In Windows NT 4 0 select Document Default To open...

Page 148: ...so print from a DOS software Programme using the Remote Control Panel utility provided in the supplied software CD ROM This chapter includes About the Remote Control Panel Installing the Remote Control Panel Selecting Print Settings PRINTING FROM DOS APPLICATIONS ...

Page 149: ...int settings that are not available through DOS software programmes Printer drivers are supplied by the manufacturers of your DOS software programmes If your DOS software Programme does not include a printer driver for your printer contact the manufacturer of the software or use one of the alternate printer drivers Installing the Remote Control Panel Remote Control Panel is installed when you sele...

Page 150: ...window will appear After connecting the machine click Next If you want to skip the connection status click Next and No to the following screen 3 Select Remote Control Panel and then click Next 4 When the installation is complete click Finish NOTE If you want to remove the Remote Control Panel see page 2 22 ...

Page 151: ... programme override the ones that are selected in the Remote Control Panel Starting the Remote Control Panel 1 From the Start menu select Programs 2 Select TallyGenicom 9022 and then Remote Control Panel 3 The Remote Control Panel window allows you to access all the information you need when using your printer If necessary click the other tabs on the top of the window to access other features 4 Wh...

Page 152: ...how the output is printed on the page Wide A4 determines how many characters are printed in one line If checked 80 characters are printed in one line with 10cpi If unchecked the standard 76 characters are printed in one line Paper Tray sets the default paper source Auto CR sets how the printer performs a carriage return Copies sets the number of copies printed for each page Quality specifies the p...

Page 153: ...ray is empty when a manual feed print job is sent to the printer If it is checked the printer will pick up the paper from the tray 1 after fifteen seconds Otherwise the printer will wait for you to load paper in the Multi Purpose Tray Jam Recovery determines what action the printer should take when a paper jam occurs If it is unchecked the printer does not reprint a page that has jammed If it is c...

Page 154: ...st result set this to the paper type you loaded in the tray of the printer When using plain paper set this to Printer Default Image Quality improves the print quality of your text and image and make the characters and images appear smoother It is preset to Normal at the factory Time out determines the amount of time in seconds the printer will wait before printing the last page of a print job that...

Page 155: ...print a resident page to test your printer s performance Self Test prints a configuration sheet A list of the user default settings and the amount of printer memory available prints Demo Page prints a demonstration page It shows the printer features and specifications ...

Page 156: ...selected a scalable monospaced font Pitch refers to the number of fixed space characters in one horizontal inch of type Point Size sets the font point size only if you have selected a scalable typographic font Point size refers to the height of the characters in the font One point equals approximately 1 72 of an inch You can select point sizes from 4 0 to 999 75 in increments of 0 25 points Lines ...

Page 157: ...f the printer Fonts adds or deletes fonts You can also print the font sample list Macros adds or deletes macros You can also activate Enable macro or deactivate Disable macro them Delete all macros and fonts deletes all macros and fonts in the flash memory Refresh updates information about fonts and macros in the flash memory ...

Page 158: ...or PostScript 3 emulation Print error information determines whether or not the printer prints the error information page when an error occurs while processing a job Select ON to print the page otherwise select OFF Print PostScript Font List allows you to print the PS font sample list ...

Page 159: ... Table selects the character sets Pitch sets the font pitch Pitch refers to the number of fixed space characters in a horizontal inch of type LPI sets the number of lines printed per vertical inch You can select 6 or 8 lines Auto Wrap determines whether or not the printer automatically performs line feed when the data overflows the printable area of the print material Font List prints a font list ...

Page 160: ... each user may have different requirements however TallyGenicom makes several options available to enhance the printer s capabilities This chapter includes Precautions When Installing Printer Options Installing Memory and PostScript DIMMs Installing a Network Card Installing an Optional Paper Tray INSTALLING PRINTER OPTIONS ...

Page 161: ...g ANY internal or external printer option DISCHARGE STATIC ELECTRICITY The control board and internal printer options Memory and PS DIMMs Network cards are sensitive to static electricity Before installing or removing an internal option discharge static electricity from your body by touching something metal such as the metal back plate on any device plugged into a grounded power source If you walk...

Page 162: ...rinter memory and the PostScript option are provided on DIMMs Dual In line Memory Modules This procedure is applicable to either option 1 Turn the printer power off and unplug all cables from the printer 2 Remove the two screws on the back of the printer 3 Open the control board cover ...

Page 163: ...t slot on the control board They are not interchangeable To install the memory DIMM continue with Step 5 To install the PS DIMM go to Step 6 5 Hold the memory DIMM so that the notch and the connection point are aligned with the slot as shown and insert it all the way into the rear slot PS DIMM Memory DIMM ...

Page 164: ... 9 Reconnect the power cord and printer cable and turn the printer on NOTES If you are using the printer as a PostScript device you need to change the memory value in the printer properties as you have installed For PostScript driver installation and usage information on a Macintosh system refer to Appendix A Using Your Printer with a Macintosh For PS printing on a Windows system refer to Appendix...

Page 165: ...ge D 3 to access the control board 2 Push the clips at each end of the connector slot away from the DIMM 3 Place the DIMM in its original packaging and store it in a box 4 Close the control board cover 5 Tighten the two screws 6 Reconnect the power cord and printer cable and turn the printer on ...

Page 166: ...your country To use your printer on a network your printer must be equipped with a network interface card If you want to use the printer in both wired and wireless network environments you need to install an optional wired wireless network interface card 1 Turn the printer power off and unplug all cables from the printer 2 Remove the two screws on the back of the printer 3 Open the control board c...

Page 167: ...crews and the bracket from the control board You can discard the old bracket 5 Insert the front of the network interface card to the corresponding slot of the machine NOTE If you are installing the wireless network interface card unfasten the antenna ...

Page 168: ...R OPTIONS D 9 D 6 Make sure that the connector on the card is properly placed on the connector of the board Push the card firmly 7 Fasten the two supplied screws 8 Close the control board cover 9 Tighten the two screws ...

Page 169: ...lockwise as shown 11Plug one end of the Ethernet cable into the Ethernet network port on the Printer and the other end of the cable into a network LAN connection NOTE For information about configuring and using the printer in a network environment refer to the User s Guide provided with the network interface card To the network LAN connection ...

Page 170: ...Host Configuration Protocol BOOTP Bootstrap Protocol Item Requirements Network Interface 10 100 Base TX or 802 11b Wireless LAN Network Operating System Novell NetWare 4 x 5 x 6 x Windows 95 98 Me NT 4 0 2000 XP Unix AT T BSD4 3 HP UX SUN OS SOLARIS SCO Various Linux OS Mac OS 8 6 9 2 10 1 10 3 Network Protocols Netware IPX SPX TCP IP DLC LLC on Windows Port9100 on Unix Linux Apple EtherTalk 802 3...

Page 171: ...stalling an optional Tray2 The optional paper tray consists of two components the support unit and the paper tray 1 Turn off the printer and unplug all cables from the printer 2 Remove the tape fastening the interface cable from the bottom of the support unit 3 Observe the location of the support unit s tabs Support unit Paper tray ...

Page 172: ... about loading paper in the tray see page 2 7 7 Reconnect the power cord and cables and then turn the printer on NOTE When you print a document configure the printer driver from your application To access the printer driver see page 4 2 CAUTION Do not remove Tray 1 from the printer while you are printing using the optional Tray 2 If you do this a paper jam may occur Use the optional Tray 2 with Tr...

Page 173: ...INSTALLING PRINTER OPTIONS D 14 MEMO ...

Page 174: ...E This chapter includes Printer Specifications Paper Specifications SPECIFICATIONS ...

Page 175: ...e cartridge Toner Cartridge Life 5 000 pages for starter 3 500 Pages at ISO 19752 5 Coverage Duty Cycle Monthly Up to 30 000 pages Weight 10 2 Kg Including consumable Package Weight Paper 2 1 Kg Plastic 0 4 Kg External Dimensions W x D x H 358 x 452 x 278 mm 14 1 x 17 8 x 10 9 Operating Environment Temperature 10 32 C 50 90 F Humidity 20 80 RH Emulation PCL 6 PCL 5e SPL IBM ProPrinter EPSON PostSc...

Page 176: ... s Guide can cause the following problems Poor print quality Increased paper jams Premature wear on the printer NOTES Some paper may meet all of the guidelines in this guide and still not produce satisfactory results This may be the result of improper handling unacceptable temperature and humidity levels or other variables over which TallyGenicom has no control Before purchasing large quantities o...

Page 177: ...82 X 257 mm 7 2 X 10 in B5 ISO 176 x 250 mm 6 7 x 9 9 in Oficio 216 x 343 mm 8 5 x 13 5 in Folio 216 X 330 mm 8 5 X 13 in Multi Purpose Tray Dimensionsa a The printer supports a wide range of media sizes See Printing on Card Stock or Custom sized Materials on page 3 21 Weight Capacityb b Capacity may vary depending on media weight and thickness and environmental conditions Minimum Size custom 76 X...

Page 178: ... the paper Insure that any coloured paper or preprinted forms use inks that are compatible with this fusing temperature 205 C or 400 F for 0 1 second Symptom Problem with Paper Solution Poor print quality or toner adhesion problems with feeding Too moist too rough too smooth or embossed faulty paper lot Try another kind of paper between 100 250 Sheffield 4 5 moisture content Dropout jamming curl S...

Page 179: ...ge Conditions Cut with sharp blades with no visible fray Fusing Compatibility Must not scorch melt offset or release hazardous emissions when heated to 205 C 400 F for 0 1 second Grain Long Grain Moisture Content 4 6 by weight Smoothness 100 250 Sheffield Output Tray Capacity Face down top output tray 150 sheets of 75 g m2 bond paper Face up rear output tray a sheet of 75 g m2 bond paper ...

Page 180: ...ken not to purchase more paper than can be used in a short time about 3 months Paper stored for long periods may experience heat and moisture extremes which can cause damage Planning is important to prevent damage to large supplies of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environment damage especially i...

Page 181: ... not contain air Condition Envelopes should not be wrinkled nicked or otherwise damaged Temperature You should use envelopes that are compatible with the heat and pressure of the printer Size You should only use envelopes within the following size ranges NOTES Use only the Multi Purpose Tray to print envelopes You may experience some paper jams when using any media with a length less than 127 mm 5...

Page 182: ...s might cause wrinkling creasing or even jams and may even damage the fuser Envelope Margins The following gives typical address margins for a commercial 10 or DL envelope NOTES For best print quality position margins no closer than 15 mm 0 6 in from the edges of the envelope Avoid printing over the area where the envelope s seams meet Envelope Storage Proper storage of envelopes helps contribute ...

Page 183: ...rinter s fusing temperature Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams Curl Prior to printing labels must lie flat with no more than 13 mm 5 in of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation See Printing on Labels on page 3 17 Transpare...

Page 184: ...ows 2 16 printer options D 1 PS Drivers B 2 Remote Control Panel C 2 software 2 18 toner cartridge 2 4 L labels print 3 17 language change 2 20 load paper in the Multi Purpose Tray 3 8 in the Tray1 optional Tray 2 2 7 M Macintosh common problems 6 22 document print A 6 driver install A 2 setting up the printer A 3 system requirements A 2 memory DIMM install D 3 Multi Purpose Tray use 3 8 N network...

Page 185: ...age 5 8 demo page 2 15 fitting to a selected paper 4 13 from Macintosh A 6 from Windows 4 2 multiple pages on one sheet 4 11 posters 4 14 reduced enlarged document 4 12 using overlays 4 18 watermarks 4 15 printing problems 6 3 problem solving checklist 6 2 general 6 3 Macintosh 6 22 paper jams 6 7 print quality 6 15 PS errors 6 23 Windows 6 21 PS DIMM install D 3 Q quality problems solve 6 15 R re...

Page 186: ...D KINGDOM TallyGenicom Limited Rutherford Road Basingstoke Hampshire RG24 8PD England U K Phone 44 870 872 2888 Fax 44 870 872 2889 http www tallygenicom co uk CANADA TallyGenicom 125 Traders Boulevard 9 Missisauga Ontario L4Z 2E5 Canada Phone 1 905 8904646 Fax 1 905 8904567 http www tallygenicom com MALAYSIA TallyGenicom Sdn Bhd Wisma KT Suite 3 02 No 14 Jalan 19 1 46300 Petaling Jaya Selangor Da...

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