1 2
T A L K S W I T C H S T A R T G U I D E
STEP 8 — AUTO ATTENDANT AND VOICEMAIL GREETINGS
If you have set up an auto attendant, as described in
STEP 4
— Configure an
Automated Attendant
, you should load or record a greeting now.
What should an auto attendant say?
The following is an example of a typical auto attendant greeting:
“Welcome to the ABC company. If you know your party’s three-digit extension you
may dial it now. To reach reception, press ‘0’ or stay on the line.”
Load a pre-recorded auto attendant greeting
You can load a professionally pre-recorded greeting to
TalkSwitch by following these steps:
1.
Select
Call Handling -> Auto Attendant
.
2.
Click the
Load Auto Attendant
button
.
3.
An information window opens asking whether
or not to continue. Click
Yes
and follow the
instructions. The file must be an 8khz, 8-bit,
mono,
µ-law
.wav file. A sample greeting (auto
attendant sample.wav) is provided in your
TalkSwitch folder.
Record an auto attendant greeting
To record an auto attendant greeting for
Auto Attendant 1
:
1.
Pick up any telephone connected to the TalkSwitch.
2.
At the dial tone, press
3.
Follow the prompts to record your message. When your greeting is complete,
press
to end the recording.
Set up and record voicemail
To set a password, record a personal greeting, and record your name for the
company directory:
1.
Pick up any telephone connected to TalkSwitch.
2.
At the dial tone, dial
and your mailbox number. Your mailbox
number is your extension number.
3.
Follow the prompts to set a password, record a personal greeting, and record
your name for the company directory.
For complete details, refer to the
TalkSwitch User Guide
.
#
#
4
#
1
#
#
#
4
*
#
1
*
X
