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TalkSwitch User Manual
Accepting the Call Back:
There are two ways to accept a Call Back from TalkSwitch.
1. Call Back is normally accepted by answering the call and pressing
, then
if required, entering your password. This option is used when you have a
direct line to your Call Back telephone number.
2. The 'Use Announced message' option allows the Call Back from TalkSwitch
to reach you even when you are staying at a hotel or are in an office where
calls are intercepted by a receptionist or switchboard operator. When the Call
Back is answered, TalkSwitch will begin playing your pre-recorded
message (e.g. "Please forward this call to Jane Doe in room 312"). The
message will be played repeatedly for '2' minutes. When the call is
forwarded to you, press
, then enter your password on the telephone
keypad to accept the Call Back. (If the Call Back is not accepted within the
initial '2' minute period, TalkSwitch will disconnect the Call Back.) After you
accept the call, you will hear the Auto Attendant, and you can now make your
selection to check your voicemail, ring an extension, use Call Bridge, or enter
command mode.
3.8
Upgrading the TalkSwitch Firmware
We are continually looking for ways to enhance your communications capabilities.
When new features are added, we want TalkSwitch users to have immediate access to
the update.
The ease with which TalkSwitch's firmware program can be updated and the
convenience of having updates readily available to users on our website, makes it
possible for us to provide quick and easy TalkSwitch enhancements!
TalkSwitch’s firmware program (or the programming code that operates your
TalkSwitch) is located on a 'Flash EPROM'. This means that the code operating your
TalkSwitch can be 'updated' without removing the chip that contains the code.
Because of this, you can easily update your TalkSwitch by disk or by visiting our
website at www.talkswitch.com/support and downloading any new updates.
Step # 1
The first step is to select and download the proper update file from the Centrepoint
Technologies website (www.talkswitch.com/support). The firmware and software will
be integrated in one file.
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