Tait TP3300 User Manual Download

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Troubleshooting 62

About troubleshooting

If you are experiencing difficulty operating your radio,
you may find the following sections helpful. Consult
your radio provider for assistance, if necessary.

When your radio won’t turn on

If the LED on your radio does not glow red when the
radio is turned on, it is probable that power is not
reaching the radio. Check the following:

■

Is the battery firmly attached to the radio?

■

Is the battery sufficiently charged?

■

Is the battery charger working properly?

If all appears to be in order, but your radio still fails to
operate properly, contact your radio provider for
further assistance.

Identifying the radio’s audible
tones

The radio’s audible tones can help you identify a
potential problem. See

"Audible tones" on page 38

Viewing radio information

Your radio provider may ask you for the hardware
and firmware version of your radio, for
troubleshooting purposes.

Use the

Radio Info

menu to view information such as

the hardware and firmware version of your radio, the
radio serial number, and various radio identities.

Press

Menu

and select

Settings

Radio Info

Scroll to the radio information you want to view.

Summary of Contents for TP3300

Page 1: ...5BJU DMR Conventional and Analog Portable Radios User s Guide MPE 00001 01 Issue 1 September 2017 ...

Page 2: ...XIFSF JO UIJT NBOVBM UIJT JT SFGFSSFE UP BT 51 XJUI BEEFE 14 BOE 5 GVODUJPOBMJUZ MTFXIFSF JO UIT NBOVBM UIJT JT SFGFSSFE UP BT 51 T03 00302 GCAA GBAA GAAA OBMPH BOE 3 5 SBEJP T03 00303 GCAA GBAA GAAA Same as T03 00302 GCAA GBAA GAAA ...

Page 3: ...Package List Accessories Photo Quantity 1 Radio 1 2 Antenna 1 3 Battery 1 4 Charger 1 5 Power Adapter 1 6 Belt Clip 1 7 Headset 1 ...

Page 4: ...ntrols 32 Understanding the radio display 34 Understanding the radio indicators 36 Using function keys to access frequently used features 38 Navigating the radio s menus 39 4 Operation 40 Turning the radio on and off 41 Adjusting the speaker volume 42 Connecting to a Bluetooth device TP3350 only 43 Selecting a zone 45 Selecting a channel 45 Making a group call 46 Making a private call 47 Turning s...

Page 5: ...7 LED behavior 58 Removing the battery from the charger 59 Maintaining battery life and performance 59 Storing batteries 59 Disposing of batteries 60 6 Troubleshooting 61 About troubleshooting 62 When your radio won t turn on 62 Identifying the radio s audible tones 62 Viewing radio information 62 General care 63 Tait Software Licence Agreement 63 Simplified Declaration of Conformity 71 ...

Page 6: ...aws rules and regulations of the applicable jurisdictions Enquiries and comments If you have any enquiries regarding this document or any comments suggestions and notifications of errors please contact your regional Tait office Updates of manual and equipment In the interests of improving the performance reliability or servicing of the equipment Tait Limited reserves the right to update the equipm...

Page 7: ...The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Tait Limited is under licence Other trademarks and trade names are those of their respective owners Environmental responsibilities Tait Limited is an environmentally responsible company which supports waste minimization material recovery and restrictions in the use of hazardous mater...

Page 8: ...your exposure to RF energy To prevent exceeding FCC RF exposure limits you must control the amount and duration of RF that you and other people are exposed to It is also important that you Do not remove the RF Exposure label from the radio Ensure this RF exposure information accompa nies the radio when it is transferred to other users Do not use the radio if you do not adhere to the guidelines on ...

Page 9: ...ssory that has been specifically approved by Tait for this radio Using non approved body worn accessories may mean you expose yourself to higher levels of RF than recommended by the FCC s occupational con trolled environment RF exposure limits Ensure you only use Tait approved antennas bat teries and accessories For more information on what RF energy is and how to control your exposure to it visit...

Page 10: ...n National Standards Institute ANSI Institute of Electrical and Electronic Engineers IEEE C95 1 1992 Institute of Electrical and Electronic Engineers IEEE C95 1 1999 Edition La directive européenne 2004 40 EC concernant les prescriptions minimales de sécurité et de san té relatives à l exposition des travailleurs aux ris ques dus aux agents physiques champs électromagnétiques Cette radio se confor...

Page 11: ...cations not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device purs These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate ra...

Page 12: ...r de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Under Innovation Science and Economic Development Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Innovation Science and Economic Development Canada To reduce pot...

Page 13: ...s cette liste ou dont le gain est supérieur au gain maximal indiqué sont strictement interdits pour l exploitation de l émetteur ISEDC Radiation Exposure Statement This equipment complies with ISEDC RF radiation exposure limits set forth for an uncontrolled environment This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This equipment should be...

Page 14: ...nd 406 to 406 1 MHz is reserved for use by distress beacons Transmissions should not be made within this frequency band I C exposition aux radiations Cet équipement est conforme avec ISEDC les limites d exposition aux rayonnements définies pour un contrôlé environnement Cet émetteur ne doit pas être co localisés ou fonctionner en conjonction avec une autre antenne ou émetteur Cet équipement doit ê...

Page 15: ...ces Repeaters operate by receiving a transmission on one channel and re transmitting it on another Operators are required to avoid using local repeater input channels which will be in the range of 31 to 38 unless it is intended to use the repeater facility and to avoid using local repeater output channels which will be in the range 1 to 8 at any time No voice transmissions are permitted on data ch...

Page 16: ... states of the European Union EU and states within the European Economic Area EEA Restrictions This product can be programmed to transmit on frequencies that are not harmonized throughout the EU EEA and will require a licence to operate in each member state This product can be programmed for frequencies or emissions that may make its use illegal Where applicable a license must be obtained before t...

Page 17: ...adio before boarding an aircraft Using your radio while in the air is not permitted Consult the manufacturer or its representative of any such electronic devices to determine whether electronic circuits in those devices will perform normally when the radio is transmitting Warning If you have a pacemaker immediately turn off the radio if you suspect it is interfering with the pacemaker keep the rad...

Page 18: ...ehicles Warning Keep the radio away from airbags and airbag deployment areas Do not install charge or place a radio near such areas An activated airbag can propel a portable radio with sufficient force to cause serious injury to vehicle occupants An airbag may not perform to specification if obstructed by a radio Warning To avoid damage to existing wiring airbags fuel tanks fuel and brake lines or...

Page 19: ...or changes to the radio that are not expressly approved by Tait Failure to do so could invalidate compliance requirements and void the user s authority to operate the radio Attaching of labels Warning Do not obstruct the vent hole on the battery or the vent hole on the radio chassis label If the vent on the battery is obstructed the battery may explode causing personal injury and or damage to prop...

Page 20: ...ty damage To prevent personal injury and or damage to property read the important safety information supplied with the battery Short circuiting battery contacts Warning Do not short circuit the battery contacts neither intentionally nor accidentally e g by placing the battery with conductive materials such as keys or jewelry inside a pocket or container Short circuiting the battery contacts can he...

Page 21: ...ext Status Message Inbox Forward Reply Outbox Drafts Call Logs Outgoing Incoming Missed Zone Scan Scan On Off Scan List Programming Channel Frequency Slot Color COde Tx Contact Rx Group List CTCSS Radio Radio Alias Radio ID Settings Radio Settings Talk Around Power LEvel Squelch Level Lone Worker Backlight Day Night Mode Brightness Keypad Lock LED Tones Man Down1 Encrypt Channel Display Mode Langu...

Page 22: ...cribed in this guide applies to radios with firmware version v1 01 If your radio does not operate as you expect contact your radio provider for assistance Safety warnings used in this guide Please follow exactly any instruction that appears in the text as an alert An alert provides necessary safety information as well as instruction in the proper use of the product This user s guide uses the follo...

Page 23: ...attention to information that may improve your understanding of the equipment or procedure Related documentation The following documentation is also available for your Tait radio which you can access from the Tait Technical Support website http support taitradio com Safety and Compliance Information supplied with each radio The same information is included in this user s guide Li ion Battery Safet...

Page 24: ...ow 2 5 hours for this Warning Do not charge the battery or change the antenna in a hazardous location An explosion could cause serious injury or death This section covers For your safety battery warning Attaching labels to the radio or battery Charging the battery before first use Attaching the battery Removing the battery Attaching the antenna Removing the antenna Replacing the belt clip Attachin...

Page 25: ...tact your Tait dealer for pre printed customized labels Warning Do not cover the battery vent hole or the vent hole on the radio chassis If the vent on the battery is obstructed the battery may explode causing personal injury and or damage to property If the vent on the radio is obstructed audio quality and or key function may deteriorate and radio seals may be damaged Notice Tait recommends that ...

Page 26: ...your battery for the first time you must charge it Follow the instructions included with your Tait charger This information is repeated in the section Charging and caring for batteries on page 54 For best charging performance switch off the radio before placing it in the charger ...

Page 27: ...ntil the battery catch clicks 4 Make sure that the battery is firmly in position Removing the battery The battery is secured to the radio by a battery catch in the radio s rear panel To remove the battery from the radio so that the battery can be charged or replaced 1 Rotate the power volume control switch counterclockwise to turn off the radio If the battery has been removed while the radio is tu...

Page 28: ...g the antenna Warning Do not change the antenna in a hazardous location An explosion could cause serious injury or death Use a firm grip and turn the antenna counterclockwise half a turn Use a lighter grip to fully unscrew the antenna and carefully remove it Removing the belt clip 1 To remove the belt clip use a Pozidrive screwdriver to undo the two belt clip screws 2 To attach the belt clip use a...

Page 29: ...ccessory connector from electrostatic discharge Keep the cover in place unless the connector is in use To remove the accessory cover and install an audio accessory 1 Use a coin or other blunt object to loosen the screw that secures the accessory cover to the radio 2 Remove the accessory cover and store it in a safe place 3 Plug the accessory into the accessory connector 4 Tighten the screw 5 Once ...

Page 30: ...adio s controls and indicators and explains how the radio menus are organized This section covers About your DMR digital radio About the radio controls Understanding the radio display Understanding the radio indicators Using function keys to access frequently used fea tures Navigating the radio s menus ...

Page 31: ...ise On digital networks there is no static noise even in low signal areas This lack of static is because your digital radio removes the noise from the call so that you hear only clear voice Coverage With digital networks a call remains clear and then drops off quickly at the border of a coverage area The reason for this is that a digital call is either received or it isn t With analog networks the...

Page 32: ...ups are talking and unmuted for members of your user group There are two muting controls that operate in your radio signaling mute squelch Signaling mute The radio s signaling mute only allows the radio to unmute if the incoming call carries the tones specific to your user group Your user group may use tones that are either audible subaudible or both Squelch The radio s squelch allows the radio to...

Page 33: ...nd long key presses a short key press is less than one second and a long key press is more than one second The radio controls and their functions are described in the following sections display PTT key scroll keys alphanumeric keys speaker microphone channel selector status LED left selection key function key 2 function key 3 right selection key function key 1 emergency key function key 4 function...

Page 34: ...lume Channel selector Select and change channels Left and right selection keys Action determined by the text above the selection key Scroll keys Scroll up and down through a list of menu options scroll left and right in messages or access a pre programmed menu Function keys Programmed for frequently used options Alphanumeric keys Used to enter letters and numbers ...

Page 35: ...o remote Bluetooth device connected Bluetooth connected The Bluetooth feature is enabled The icon stays lit when one or more remote Bluetooth devices are connected Scanning your radio is monitoring a group of channels or workgroups for activity Scan land on Scan feature is enabled Encryption Encryption is turned on GPS available GPS is turned on The icon stays lit when a position fix is available ...

Page 36: ...ercase uppercase numeric Unread message VOX enabled Speaker open Private Call Indicates a Private Call in progress In the Contacts list it indicates a subscriber alias name or ID number Bluetooth Audio Device Bluetooth enabled audio device such as a headset Item sent successfully Icon Meaning ...

Page 37: ... way the indicators work is described in the following sections The way these indicators behave may be affected by the way your radio is programmed Status indicators Color Meaning Red On The radio is transmitting Flashing The battery is low Green On The radio is receiving or detecting activity over the air Orange On The radio is powering up Flashing The Radio is scanning or in selective call or em...

Page 38: ...controls and keypress tones the tones and beeps you hear when you press your radio s keys or use the controls Incoming call tone when the radio is receiving a call Warning tones when there is an error or the bat tery is low for example Voice annunciation Your radio may be programmed to play a pre recorded message for start up channel when changing the channel for the battery condition ...

Page 39: ... programmed Some keys may have a feature associated with both a short key press and a long key press Use the following table to record the function keys programmed for your radio For more information about the function keys that can be programmed on your radio contact your radio provider Short key press Long key press F1 F2 F3 F4 F5 function key 1 emergency key function key 2 function key 4 functi...

Page 40: ...dio is programmed See also Menu map on page 20 To access the menu press the left selection key whenever Menu appears above it Use the scroll keys to move through the menu list When the menu you want is highlighted press Select left selection key To go back one level press Back right selection key Menu Channel 3 Zone 1 Select Back Contacts Message Call Log Zone Main Menu ...

Page 41: ... on and off Adjusting the speaker volume Connecting to a Bluetooth device TP3350 only Selecting a zone Selecting a channel Making a group call Making a private call Turning scanning on and off Making a call alert Sending a quick text message Sending an emergency alarm Turning location information on and off TP3350 only ...

Page 42: ...splay Your radio may not turn on if your battery is very low See Low battery warning on page 57 Security lock on power up feature Your radio may be automatically locked each time it is powered up 1 Power up the radio 2 Enter your current six digit password with the radio keypad The display shows You hear a positive indicator tone for every digit pressed 3 Press the right selection key to remove th...

Page 43: ...ith the Bluetooth Specification Version 2 0 or higher Tait recommends Bluetooth Specification Version 2 1 or higher include Bluetooth Headset Profile HSP adopted version 1 1 or 1 2 or Bluetooth Handsfree Profile HFP version 1 5 or 1 6 Wearing a Bluetooth headset Place the headset on your ear Depending on which ear you are going to wear the headset simply adjust the ear hook accordingly To get the ...

Page 44: ...Bluetooth wireless technology The search should take less than one minute Do not turn off your Bluetooth device or press the right selection key during the finding and connecting operation as this cancels the operation A pin code may be required to be programmed in your radio before it can pair with some devices Contact your dealer for more information 16 key and 4 key radios 1 Turn on your Blueto...

Page 45: ...ears on the status bar or if unsuccessful the radio display shows Connected Failed No key no display radio 1 Turn on your Bluetooth device and place it in pairing mode Refer to the documentation of your Bluetooth device 2 On your radio press the function key programmed for Bluetooth Connect A tone sounds and the LED blinks orange Your Bluetooth device may require additional steps to complete the p...

Page 46: ...1 Press Menu and select Zone The selected zone is indicated by a 2 Scroll to the required zone and press Select No key no display radio Press the function key programmed for Zone You hear a positive indicator tone indicating the radio has switched from Zone 1 to Zone 2 or You hear a negative indicator tone indicating the radio has switched from Zone 2 to Zone 1 Selecting a channel Once the require...

Page 47: ...ne or wait for the PTT side tone to finish if enabled and speak clearly into the microphone 5 Release the PTT key to listen When the called radio responds the LED lights up green You see the Group Call icon the group alias or ID and transmitting radio alias or ID on your display 6 Your radio may be programmed to create a short alert tone the moment the target radio releases the PTT key indicating ...

Page 48: ...crophone 5 Release the PTT key to listen When the target radio responds the LED lights up green 6 Your radio may be programmed to create a short alert tone the moment the target radio releases the PTT key indicating the channel is free for you to respond Press the PTT key to respond or If there is no voice activity for a predetermined period of time the call ends 7 You hear a short tone The displa...

Page 49: ...3 Select Ctrl Services and Call Alert or for 16 key radio only 1 Press Menu and select Contacts Manual Dial 2 Enter the subscriber ID you want to page and press Confirm 3 In the Ctrl Services menu select Call Alert The display shows Call Alert and the subscriber alias or ID indicating that the call alert has been sent The LED flashes red when your radio is sending the call alert If the call alert ...

Page 50: ...unction key programmed to send a pre defined quick text message to a predefined con tact or Press the function key programmed to open the Quick Text function Go to step 2 below or 1 Press Menu and select Message Quick Text 2 Scroll to the required quick text and press Select 3 Use the keypad to edit the message if required a Press to move to the left b Press to move to the right c Press the key to...

Page 51: ...a tone sounds and the display Send Success or If the message is not sent a low tone sounds and the display shows Send Failed 4 key radio Press the function key programmed to open the Quick Text function Go to step 2 below or 1 Press Menu and select Message Quick Text 2 Scroll to the required quick text and press Select 3 Scroll to the required contact and press Select The display shows Sending Msg...

Page 52: ...cators during Emergency mode Press the function key programmed for emer gency The display shows Tx Alarm and the destination alias The LED blinks red and the Emergency icon appears or The radio will send an emergency telegram You can now press PTT to make an emergency call and receive by releasing PTT After a call hang time the radio return to its normal working state or The radio will send an eme...

Page 53: ... Press Menu and select Accessories GPS 2 Select GPS On Off and select on or off When GPS is turned on the GPS icon will appear Once a GPS signal is available the GPS icon will change to No key no display radio Press the function key programmed for GPS to turn GPS on or off If turned on a positive tone sounds If turned off a negative tone sounds ...

Page 54: ...olonged battery life This section covers About the chargers 6 way charger safety information Before using the charger Charging temperatures Leaving the battery on charge Receiving calls while charging Low battery warning Charging a battery for the first time Charging a battery LED behavior Removing the battery from the charger Maintaining battery life and performance Storing batteries Disposing of...

Page 55: ... to an earthed mains socket outlet Norsk no Apparatet må tilkoples jordet stikkontakt Suomi fi Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan Svenska sv Apparaten skall anslutas till jordat uttag Before using the charger Check the battery label and charger label to see if the charger is compatible with the battery See also About the chargers on page 55 Warning Handle th...

Page 56: ...e vent on the radio is obstructed audio quality and or key function may deteriorate and radio seals may be damaged Notice Turn the radio off before removing the battery and turn it on again after attaching the battery This ensures that the radio powers down and up correctly Failing to follow this procedure may require the radio to be turned off then on again to operate correctly Charging temperatu...

Page 57: ...e charger at any time without harming the battery the radio or the charger When you return the battery radio to the charger charging is automatically resumed Receiving calls while charging Notice For best charging performance switch off the radio before placing it in the charger You can receive a call while the radio is in the charger but your radio performance may be degraded If you do remove the...

Page 58: ...e the battery charges Charging a battery Notice For best charging performance switch off the radio before placing it in the charger 1 Desktop charger Connect the charger to the correct Tait power adaptor 6 way charger Power on the charger Initially all three LEDs are lit for 2 seconds 2 Place just a battery in the charger or a radio with a battery attached desktop charger or 6 way charger only The...

Page 59: ...e cloth to remove any dirt oil or grease Meaning briefly The charger has been connected to a power supply steady The battery is charging steady Charging complete Remove the battery or leave it in the charger steady The battery temperature is outside the nor mal charging range Charging will start or resume once the temperature is within nor mal limits No action is required by you There is a fault C...

Page 60: ... of the battery It is recommended that you Use only Tait chargers and batteries Do not expose a battery to very high or very low temperatures for extended periods of time Doing so will shorten the service life of the battery Very high above 140 F 60 C Very low less than 4 F 20 C Charge the battery at a room temperature of between 50 F and 77 F between 10 C and 25 C This temperature range is the op...

Page 61: ...teries that have been stored for any length of time must be charged before being used See Charging a battery for the first time on page 58 Disposing of batteries Run the battery flat before disposing of it When disposing of the battery be sure to do so in an environmentally sensitive manner Please contact your radio provider for information on recycling programs in your area See Environmental resp...

Page 62: ...shooting This section describes troubleshooting procedures and basic maintenance This section covers About troubleshooting When your radio won t turn on Identifying the radio s audible tones Viewing radio information General care ...

Page 63: ...ger working properly If all appears to be in order but your radio still fails to operate properly contact your radio provider for further assistance Identifying the radio s audible tones The radio s audible tones can help you identify a potential problem See Audible tones on page 38 Viewing radio information Your radio provider may ask you for the hardware and firmware version of your radio for tr...

Page 64: ...contact with detergents alcohol aerosol sprays or petroleum based products For general battery care see Maintaining battery life and performance on page 60 Cleaning the contacts of the battery Notice Do not scratch or scrape the contacts of the battery If necessary wipe the contacts of the battery with a dry lint free cloth to remove any dirt oil or grease Cleaning the radio If you need to clean t...

Page 65: ...ation that specifies technical and performance features and capabilities user operation and training manuals for the Software and all physical or electronic media upon which such information is provided Executable Code means Software in a form that can be run in a computer and typically refers to machine language which is comprised of native instructions the computer carries out in hardware Execut...

Page 66: ...ing to Licensee and of Licensee s use of the Software and Documentation Tait and Licensee enter into this Agreement in connection with Tait delivery of certain proprietary Software and or products containing embedded or pre loaded proprietary Software SECTION 3 GRANT OF LICENSE 3 1 Subject to the provisions of this Agreement and the payment of applicable license fees Tait grants to Licensee a pers...

Page 67: ...ation as it may reasonably require for the internal use of the Software 4 3 Unless otherwise authorized by Tait in writing Licensee will not and will not enable or allow any third party to i install a copy of the Software on more than one unit of a Designated Product or ii copy or transfer Software installed on one unit of a Designated Product to any other device Licensee may temporarily transfer ...

Page 68: ...se efforts will involve either replacing the media or attempting to correct significant demonstrable program or documentation errors or Security Vulnerabilities If Tait cannot correct the defect within a reasonable time then at Tait option Tait will replace the defective Software with functionally equivalent Software license to Licensee substitute Software which will accomplish the same objective ...

Page 69: ...to any third party nor permit any party to do so Licensee will on request make available evidence reasonably satisfactory to Tait demonstrating compliance with all the foregoing SECTION 8 TERM AND TERMINATION 8 1 Licensee s right to use the Software and Documentation will commence when the Designated Products are supplied by Tait to Licensee and will continue for the life of the Designated Product...

Page 70: ...encumber or sell its rights in any Software without prior notice to or consent of Licensee 11 4 GOVERNING LAW This Agreement shall be subject to and construed in accordance with New Zealand law and disputes between the parties concerning the provisions hereof shall be determined by the New Zealand Courts of Law Provided however Tait may at its election bring proceedings for breach of the terms her...

Page 71: ...t may replace the invalid or unenforceable provision with a valid and enforceable provision that achieves the original intent and economic effect of this Agreement 11 11 CONSUMER GUARANTEES Licensee acknowledges that the licenses supplied in terms of this agreement are supplied to Licensee in business and that the guarantees and other provisions of prevailing consumer protection legislation shall ...

Page 72: ...rektYvai 2014 53 ES Pilns ES atbilstYbas deklarXcijas teksts ir pieejams šXdX interneta vietnW www taitradio com eudoc LT Aš Tait Limited patvirtinu kad radijo rengini tipas TPEHGC TPEHGD TPEHGE atitinka Direktyv 2014 53 ES Visas ES atitikties deklaracijos tekstas prieinamas šiuo interneto adresu www taitradio com eudoc HU Tait Limited igazolja hogy a TPEHGC TPEHGD TPEHGE típusú rádióberendezés me...

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