Tahoe T../MA-ANJ series, Installer Manual

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22
TROUBLESHOOTING PROCEDURES
Problem Cause Solution
1. Timer does not display time of day
a. Transformer unplugged a. Reconnect transformer
b. No power to outlet
b. Repair or use working
outlet
c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
2. Timer does not display correct time of day
a. Outlet is on a switch a. Use un-switched outlet
b. Power outage b. Reset time of day
c. Defective PC board c. Replace PC board
3. No softening/filtering display when water is
flowing
a. Bypass valve in bypass position
a. Put bypass in SERVICE
position
b. Meter cable disconnected b. Reconnect to PC board
c. Restricted/stalled meter turbine
c. Remove meter and check
for debris
d. Defective meter d. Replace meter
e. Defective PC board e. Replace PC board
4. Unit regenerates at wrong time of day
a. Past power outage a. Reset time of day
b. Wrong time of day displayed b. Reset time of day
c. Time of regeneration set wrong c. Reset time of regeneration
d. Control set at “on 0”
d. Check with regen time
option in programming
e. Control set at on 0
e. Check with regen time
option in programming
5. ERROR CODES:
1001 – Unable to recognize start of regeneration
1002 – Unexpected stall
1003 – Motor ran too long. Timed out trying to
reach next cycle position
If other codes appear, contact factory
a. Valve has just been serviced
a. Press NEXT and REGEN
for 3 seconds or
momentarily unplug power
source from PC board
b. Foreign material stuck in valve
b. Check piston and spacer
for obstruction
c. Excessive piston resistance
c. Replace piston(s) and
space stack assy
d. Piston not in home position
d. Press NEXT and REGEN
or momentarily unplug PC
board power
e. Motor gears not fully engaged.
Motor wires broken. Failed motor e. Check motor and wiring
f. Center drive gear reflector dirty
or damaged. Missing or broken
gear.
f. Replace or clean drive
gear(s)
g. Drive bracket incorrectly aligned
on back plate
g. Reset drive bracket
h. PC board is damaged or
defective
h. Replace PC board
i. PC board incorrectly aligned on
drive bracket
i. Reset PC board onto drive
bracket
6. Valve stalled in regeneration
a. Motor not operating a. Replace motor
b. No power at outlet
b. Repair outlet or use
working outlet
c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
e. Broken drive gear or drive cap
assy
e. Replace gear or drive cap
assy
f. Broken piston retainer
f. Replace drive cap
assembly
g. Broken main or regenerant
piston
g. Replace main or
regenerant piston
7. Valve does not regenerate automatically when
REGEN button is pressed
a. Transformer unplugged
a. Connect transformer and
PC board power
b. No power at outlet b. Restore power
c. Broken drive gear or cap
assembly
c. Replace gear or drive cap
assembly
d. Defective PC board d. Replace board
8. Valve does not regenerate automatically but does
when REGEN button is pressed
a. Bypass valve not in Normal
Operating Mode
a. See bypass diagrams
b. Meter disconnected b. Reconnect to PC board
c. Obstructed meter turbine c. Clear obstruction
d. Defective meter d. Replace meter
e. Programming error e. Review programming
f. Defective PC board f. Replace board
9. Time of day flashes on and off
a. Power has been out more than
two hours. Transformer was
unplugged from either wall outlet
of from PC board. NEXT and
REGEN were pressed to reset
the valve
a. Reset time of day