TAG 20 Operator'S Manual Download Page 119

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Troubleshooting 8-3

Solving Common Problems

For easy reference, the problems are divided into these categories.

Problem Type

Go to

Battery problems

P. 8-4

Optical drive problems

P. 8-5

Display problems

P. 8-5

Floppy disk drive problems

P. 8-7

Hardware device problems

P. 8-8

Hard disk drive problems

P. 8-8

Infrared problems

P. 8-8

Keyboard and mouse problems

P. 8-9

LAN problems

P. 8-10

WLAN problems

P. 8-10

Modem problems

P. 8-12

PC card problems

P. 8-12

Power Management problems

P. 8-13

Printer problems

P. 8-13

Software problems

P. 8-14

Sound problems

P. 8-14

Startup problems

P. 8-15

Summary of Contents for 20

Page 1: ...OPERATOR S MANUAL MIL BOOK 20 SERIES NOTEBOOK 22355 TAG Way Dulles VA 20166 Tel 703 406 3000 Fax 703 607 3853 ...

Page 2: ......

Page 3: ...i TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies NOTE Information in this manual is subject to change without notice ...

Page 4: ...fety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 5: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment an...

Page 6: ...trique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme b...

Page 7: ...nd of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger Do not u...

Page 8: ...ion when installing or modifying telephone lines 5 Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 6 Do not use the telephone function to report a gas leak in the vicinity of the leak 7 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet base...

Page 9: ...fied equipment The wireless LAN module meets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed Do not touch or move antenna while the unit is transmitting or rece...

Page 10: ...ve Device Proximity Warning WARNING Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a se...

Page 11: ...le protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned o...

Page 12: ...n de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in navolging van d...

Page 13: ...wireless LAN devices may not yet be harmonized in all countries 802 11b products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions other than those of designated use As a user of these products you are responsible for ensuring that the products are used only in the countries or regions for which they were intended and for verifying...

Page 14: ...be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Cher 68 Haut Rhin 05 Hautes Alpes 42 Loire 70 Haute Saône 08 Ardennes 45 Loiret 71 Saône et Loire 09 Ariège 50...

Page 15: ...Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to comply with lo...

Page 16: ... Keyboard option 1 6 Turning On and Off the Computer 1 7 Taking a Look at the Computer 1 9 Right side Components 1 9 Left side Components 1 11 Rear Components 1 12 Front Components 1 13 Bottom side Components 1 15 Where to Go from Here 1 16 Chapter 2 Operating Your Tablet PC 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Wireless Keyboard o...

Page 17: ...15 Connecting the Optical Drive 2 16 Inserting and Removing a Disc 2 16 Using the Video Features 2 18 Configuring the Display Modes 2 18 Using the Audio Features 2 21 Connecting Audio Devices 2 22 Using the Communication Features 2 23 Using the Modem 2 23 Using the Wireless LAN 2 24 Using the Wireless Modem 2 25 Chapter 3 Managing Power 3 1 AC and Car Adapter 3 2 Battery Pack 3 3 Charging the Batt...

Page 18: ...CU Program 5 2 When to Use 5 2 Starting SCU 5 2 Moving Around and Making Selections 5 3 Main Menu 5 4 Advanced Menu 5 6 Security Menu 5 11 Boot Menu 5 13 Exit Menu 5 14 Chapter 6 Installing Software Drivers 6 1 How to Use the CD 6 2 DOS Mode Setting 6 5 Touchscreen Driver 6 7 Touchscreen Calibration 6 8 Intel SpeedStep Utility 6 9 Wireless LAN Utility Installation 6 10 Chapter 7 Caring for the Tab...

Page 19: ...blems 8 5 Display Problems 8 5 Floppy Disk Drive Problems 8 7 Hardware Device Problems 8 7 Hard Disk Drive Problems 8 8 Infrared Problems 8 8 Keyboard and Mouse Problems 8 9 LAN Problems 8 9 WLAN Problems 8 10 Modem Problems 8 11 PC Card Problems 8 12 Power Management Problems 8 12 Printer Problems 8 13 Software Problems 8 14 Sound Problems 8 14 Startup Problems 8 15 Other Problems 8 16 Resetting ...

Page 20: ...xviii ...

Page 21: ...mputer provides information on installing and using peripheral devices Chapter 5 Setup Configuration Utility SCU describes the SCU program that configures the computer s BIOS settings Chapter 6 Installing Software Drivers describes how to install the drivers supplied with the computer Chapter 7 Caring for the Tablet PC gives you tips in care and maintenance Chapter 8 Troubleshooting gives solution...

Page 22: ... keys are shown in a bold typeset For example Press Enter to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a ...

Page 23: ...r demanding situations where conventional notebook computers just cannot measure up This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures Unpacking Connecting to AC power Turning on the computer Turning off the computer Then you will find a section briefly introducing the external components of the computer And the last sec...

Page 24: ...O RJ 45 IEEE 1394 Module 2 Internal PCMCIA Module 3 wireless modem GSM GPRS Expansion box optional Port Replicator module includes COM1 4 PIO1 CRT two USB 1 1 or four USB 2 0 ports connects behind USB hub floppy disk drive FDD bootable PS 2 keyboard and mouse MIC input earphone out CD drive and AC adapter input CD drive module 24 TEAC CD 224E or better USB FDD module 1 44 MB double sided high dens...

Page 25: ...ON position when using the Tablet PC for the first time by using the included backup battery switch pin to slide the switch NOTE In case the Tablet PC will not be used for a long period of time and to prevent backup battery discharge turn the switch to the OFF position Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you us...

Page 26: ...cord One end terminates with a Tandem blade grounding listed molded on attachments plug with a 6 A 250 V NEMA 6 15P configuration other end terminates with a molded on appliance coupler 1 Make sure the computer is turned off 2 Plug the DC cord of the AC adapter to the power connector on the right side of the computer 3 Plug the female end of the AC power cord to the AC adapter and the male end to ...

Page 27: ...t using its stand found at the back To place the computer in an upright position pull open the stand located at the back as shown on the next figure NOTE It is recommended that you operate the Tablet PC in an upright position as opposed to letting it lie flat on its back in order to provide adequate air ventilation The wireless keyboard operates on four size AA 1 5 volt batteries on the battery co...

Page 28: ...ned using its stand found at the back To place the wireless keyboard in an inclined position pull open the stand located at the back as shown on the next figure Place the wireless keyboard in front of the Tablet PC with no obstructions between them to allow unhampered communication between the computer and keyboard s IR port ...

Page 29: ...Getting Started 1 7 Turning On and Off the Computer Turning On 1 Make sure the computer is connected to AC power 2 Press the power button ...

Page 30: ...e Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly can damage i...

Page 31: ...onent Description See Also USB Port Connects a USB device such as a USB floppy drive printer digital camera joystick and more P 4 3 Microphone Connector Connects an external microphone P 2 22 Audio Output Connector Connects a set of headphones external speakers with amplifier or an audio recording device P 2 22 Private Port Connects a private cable that contains a serial and USB ports P 4 2 P 4 3 ...

Page 32: ... Description See Also Expansion Port For connecting to Port Replicator CD DVD RW Combo drive module or USB FDD module P 2 16 4 3 Power Connector Connects the AC adapter P 1 4 PC Card Slot Accepts a PC Card for additional functions P 4 7 ...

Page 33: ...tion See Also X Bay Interface Connects additional wireless modem GPRS GSM internal PCMCIA or four ports COM 4 IEEE 1394 LAN and USB 2 0 IR Port Connects an IrDA compliant device for wireless data transfer P 1 6 4 5 RJ 11 Connector Connects the telephone line P 2 23 ...

Page 34: ...em s vertical angle of inclination after the stand is released 18 3o P 1 5 Main Battery Pack Supplies power to your computer when external power is not connected P 3 5 Touchscreen Pen Provides a convenient way to use the touchscreen Can be stretched for better grip and handling P 2 8 ...

Page 35: ...ON and OFF Also serves as the SUSPEND RESUME switch P 1 7 Volume Control Brightness Control Battery Capacity Allows you to toggle between adjusting the sound volume of the computer or brightness of the LCD screen or battery capacity P 2 21 Device Indicators Shows the current status of the computer s devices Power ON indicator P 1 7 Num Lock Indicator P 2 6 Caps Lock Indicator P 2 5 Scroll Lock Ind...

Page 36: ...ust indicator P 2 18 Speaker Volume LCD Brightness Adjust Button The upper button provides you a quick way to increase while the lower button decreases the sound volume of the computer or brightness of the LCD screen P 2 18 2 21 IR Port Connects with a wireless keyboard option for wireless data transfer P 1 6 4 5 Function Keys 1 2 3 Each of the three buttons can be defined from F1 to F12 through t...

Page 37: ...Getting Started 1 15 Bottom Side Components Ref Component Description See Also CCD Port Connects a CCD PC camera P 4 3 ...

Page 38: ...hapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password See Security Menu in Chapter 5 To charge the battery pack for the first time See Charging the Battery Pack in Chap...

Page 39: ...lready a computer user but are new to Tablet PCs you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components Wireless Keyboard Touchscreen Floppy disk drive Hard disk drive Optical drive And these features Starting and stopping the computer Function keys Video features Audio features Communication featu...

Page 40: ...ng system today is Microsoft Windows Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Standby or Suspend mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to your software programs If the system i...

Page 41: ...ating Your Tablet PC 2 3 If you choose to stop in Standby or Suspend mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Page 42: ...he standard functions of the keyboard can be further divided into five major categories Mouse control buttons Typewriter keys Cursor control keys Numeric keys Function keys Mouse control Buttons Mouse control buttons found on both sides of the wireless keyboard are similar to the buttons on a mouse The left button is similar to the left and right click mouse function The right button allows you to...

Page 43: ... functions The Escape key Esc is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using When the lock keys Caps Lock Num Lock and Scroll Lock are pressed their corresponding indicators light up on the Tablet PC front panel s device indicators Cursor Control Keys NOTE The word cursor refers to the indicator on the...

Page 44: ...activated and you need to type the English letter in the keypad area you can turn Num Lock off Some software may not be able to use the numeric keypad on the external wireless keyboard Euro Symbol If your Windows supports the Euro dollar sign you can press the sign on the keyboard To press the Euro sign on the keyboard hold down either of the Alt keys and type 0128 on the numeric keypad of your ke...

Page 45: ...he Start menu and performs software specific functions when used in combination with other keys The Application key usually has the same effect as a right mouse click See your Windows manual for more information Function Keys On the top row of the keys are the function keys F1 to F12 Function keys are multi purpose keys that perform functions defined by individual programs ...

Page 46: ...with the buttons The touchscreen needs a special device driver support called a PenMount Monitor which allows you to easily use the Tablet PC without any external pointing device see chapter 6 for details The touchscreen pen is located at the rear of the Tablet PC refer to Rear Components on chapter 1 You might need to tilt the Tablet PC after opening the touchscreen pen holder to get it To use th...

Page 47: ...slide your finger or pen left and right This function works only after you install the touchscreen driver supplied with the computer and it may not work for all applications TABLE NOTE If you swap the left and right buttons tapping on the touchscreen as an alternative method of pressing the left mouse button will no longer be valid Configuring the Touchscreen You may want to configure the touchscr...

Page 48: ...computer to another The floppy disk drive is a high density 3 5 inch one which can read and write to either double density 2DD 720 KB floppy disks or high density 2HD 1 44 MB floppy disks Notice that both types of floppy disk have an arrow imprinted on the front upper left corner and a sliding write protect tab on the bottom left corner as illustrated above When opened the write protect tab preven...

Page 49: ...ting Your Tablet PC 2 11 Through the Expansion Port Plug of the Optical Drive Module Insert the USB plug of floppy disk drive into the USB port located on the expansion port plug of the optical drive module ...

Page 50: ...g Floppy Disks To insert a floppy disk hold it with the arrow facing up and towards the drive Slide the disk into the drive until it clicks into place To eject a floppy disk first ensure that the floppy disk drive in use indicator is off and then press the eject button on the drive When the floppy disk pops out of the drive remove the floppy disk and store it properly ...

Page 51: ... the floppy disk drive in use indicator is on Always store your floppy disks in a safe clean container to protect them from the environment and magnetic fields A floppy disk must be formatted before you can use it To know how to format a floppy disk see your operating system manual ...

Page 52: ... to carefully optimize drive performance The system comes with a built in heater that can automatically turn on for low temperature operation You can set whether the built in heater will be on off during low temperature operation by turning on the computer and running the BIOS SCU program Enable the HDD Heater item then save and exit the SCU program See Advanced Menu in chapter 5 CAUTION Make regu...

Page 53: ...ng for more than half an hour such as showing a CD DVD title use the AC or car power source instead of the battery If not the battery may run out of power before the operation is complete CAUTION 1 When inserting a disc do not use force 2 Make sure the disc is correctly inserted into the tray and then close the tray 3 Do not leave the CD tray open Also avoid touching the lens in the tray with your...

Page 54: ...is copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Connecting the Optical Drive Insert the expansion plug of optical drive into the expansion port located on the right side of the Tablet PC Inserting and R...

Page 55: ...tray with its label facing up Slightly press the center of the tray until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the CD tray by pressing the eject button you can manually release the tray See Optical Drive Problems in Chapter 8 ...

Page 56: ... Power Management Touchscreen function Sunlight readable transflective LCD display option Configuring the Display Modes NOTE Before using the dual view capability and to take advantage of the enhanced video capabilities the video driver supplied with your computer must be installed Your computer has been set to a default resolution and number of colors before shipment You can view and change displ...

Page 57: ... Only Simultaneous Display Resolution Colors 8 bit 16 bit 24 bit 640 480 32 bit 8 bit 16 bit 24 bit 720 480 32 bit 8 bit 16 bit 24 bit 800 600 32 bit 8 bit 16 bit 24 bit 848 480 32 bit 8 bit 16 bit 24 bit 1024 768 32 bit 8 bit 16 bit 24 bit 1152 864 32 bit ...

Page 58: ...et PC Display Mode LCD Only CRT Only Simultaneous Display 8 bit 16 bit 1280 1024 24 bit 8 bit 1600 1200 16 bit TABLE NOTE 8 bit 256 colors 16 bit High Color or 65 536 64 K colors 24 and 32 bit True Color 16 770 000 16 M colors ...

Page 59: ... 6 for details If you experience interference while recording try lowering the microphone recording volume The audio subsystem of your computer features Digital audio and analog mixing functions required for recording and playing sound on your computer SoundBlaster Pro Adlib and Microsoft Windows Sound System support Volume control select Volume adjust increase or decrease Speaker External audio c...

Page 60: ... specific information Connecting Audio Devices For higher audio quality you can send or receive sound through external audio devices Microphone Connector can be connected to an external microphone for recording voice or sound Audio Output Connector can be connected to the line in connector of powered speakers with built in amplifiers headphones or earphone set ...

Page 61: ...email or connect to an online service or bulletin board To connect the telephone line to the modem connect the end nearest the core on the modem cable to the computer s RJ 11 connector and the other end to the telephone line NOTES When using communication software you may have to disable power management Set the COM port of the modem to COM2 Set parameters such as modem speed baud rate and line ty...

Page 62: ...ture make sure that the WLAN driver is installed correctly see Chapter 6 for details If your WLAN card was provided by your dealer instead of the computer manufacturer contact your dealer for the correct driver to use Configuring the WLAN After driver installation you can use the WLAN utility to configure and monitor your WLAN connection If you are using Windows XP you can also use its built in WL...

Page 63: ...bal Positioning System feature After you establish a subscription with a GSM GPRS GPS service provider you can use the wireless data features of your computer Check with your service provider for a list of available wireless data services Your service provider may charge additional fees for use of data services There are two methods for wirelessly connecting to an ISP or network GSM data transmiss...

Page 64: ...ing to To connect to an ISP or dial in to a specific computer you must configure a connection for that service on your computer Connecting Using GPRS Your computer can receive General Packet Radio Services GPRS a high speed data only service that transmits data over a mobile telephone network In addition GPRS provides permanent on line connection To use GPRS you must have a subscription to the fun...

Page 65: ...f GPS is triangulation from satellites To triangulate a GPS receiver measures distance using the travel time of radio signals To measure travel time GPS needs very accurate timing that it achieves with some tricks Along with distance you need to know exactly where the satellites are in space High orbits and careful monitoring are the secret Finally you must correct for any delays the signal experi...

Page 66: ...imal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC or car adapter How to charge the battery pack When and how to initialize the battery pack How to check the battery level How to replace the battery pack What happens when the battery is low and what actions to take What is Power Management How to save power ...

Page 67: ...omputer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical outlet usually provides AC power It also charges the battery pack when connected to AC power The AC adapter operates on any voltage in the range of 100 240 V AC The...

Page 68: ...ed in Chapter 7 In addition to this chapter be sure to read the Battery Pack Guidelines section in Chapter 7 as well Charging the Battery Pack This computer is allowed to work in high temperature environment Please recharge battery to the level of 90 or less in high temperature environments to prevent the degradation of the battery Recommend recharge the battery pack in an environment temperature ...

Page 69: ...to the self discharge process 0 21 per day even when the battery pack is fully charged 100 This happens either with the battery pack installed in the computer or stored separately Initializing the Battery Pack The battery pack is not charged when the computer is first bought Make sure to charge it for at least 8 hours before using it for the first time Charging starts automatically when the AC ada...

Page 70: ...nding value of indicator segment that light green The value of the corresponding green segment indicates the relative percentage of the battery charge The battery pack is fully discharged when you see no segment glowing green Replacing the Main Battery Pack CAUTION There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s optional...

Page 71: ...the battery hot swap function providing you the ability to replace the battery even during system on 2 Carefully place the computer upside down 3 Open the stand fully 4 Slide the release lever to the right and pull the battery pack out of its compartment by using your thumb and index finger 5 Insert the new battery pack into the compartment and slide the release lever first to the right to accommo...

Page 72: ... hard or floppy disk drives the battery might run out of charge very quickly Always respond to Battery Low by placing your computer on hibernation turning off the computer or connecting the AC or car adapter If you do not take any action and after two minutes of warning beeps the computer will automatically hibernate and turn off CAUTION If you are using a flash PC card do not access the card duri...

Page 73: ...e at the same time In general Windows power management works in this way What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters Standby mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been...

Page 74: ...nd normally they all have to be closed before the system can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shut down The next time you turn on your computer you return to exactly where you left off Manual Power Management You can manually initiate hibernation at any tim...

Page 75: ...See Advanced Menu in Chapter 5 If you work with an application that uses the serial port or a PC card exit the application when you finish using it If you have a PC card installed remove it when not in use Some PC cards drain power even while they are inactive Turn off the computer when you are not using it We recommend that you bring the AC adaptor with the computer whenever possible even when us...

Page 76: ...ter by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices Serial device IR device USB device PC card ...

Page 77: ...s set properly in the SCU program See Advanced Menu in Chapter 5 for information 2 Make sure the computer is not turned on 3 Plug the included private cable to the private port 4 Plug the device cable to the serial port on the private cable 5 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the Tablet PC Instead use a modem that is powered by ...

Page 78: ...thout turning off the computer With its multiple connection capability up to 127 devices can be connected in a daisy chain configuration In addition you can use a USB hub that converts a single USB connector into multiple ports where USB devices can be connected To connect a standard USB device simply plug the device cable to the USB port on the right side of the Tablet PC or through the optional ...

Page 79: ...4 4 Expanding Your Computer ...

Page 80: ... 9 6 Kbps to 4 0 Mbps transfer rate HPSIR Serial Infrared mode Follow this procedure to connect an IR device 1 Under Windows make sure that the IrDA Fast Infrared Port is set to HP HSDL 2300 3600 See How to Use the CD in Chapter 6 for information 2 Make sure that the COM Ports and its Mode Setting for COM2 items are set properly in the SCU program See Advanced Menu in Chapter 5 for information 3 W...

Page 81: ...ort of the Tablet PC faces its IR port within the effective range within 15 degrees vertical angle and within 15 degrees horizontal angle at no greater than 0 8 1 0 meter distance 4 To take advantage of the IR communications you need a third party software NOTES During infrared communication take note of the following Do not move the computer and IR device Do not enter Standby mode Do not use a ce...

Page 82: ...raphic video and high speed network cards Inserting and Removing a PC Card NOTES Some PC cards require additional system resources Before using such PC card you may have to free other system resources for the PC card Although some PC cards can be inserted and removed without turning off the computer you cannot remove or install PC cards during Standby mode To insert a PC card 1 Locate the PC card ...

Page 83: ...e process To remove a PC card 1 Double click on the Safely Remove Hardware icon found on the Windows XP taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the PC card you want to disable from the list and click on the Stop button to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot ...

Page 84: ...mputer 4 9 System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 1 GB on the SO DIMM slot However to avoid damage during the installation procedure please ask your dealer for help ...

Page 85: ...r BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the SCU program ...

Page 86: ...ize system performance Starting SCU NOTES The Setup screens shown in this chapter are for your reference only The actual items or settings on your computer may differ The Setup program may have been updated after the publication of this manual The settings you select in your operating system might override similar settings in Setup To run SCU press F2 when the prompt appears in the lower left corn...

Page 87: ...ign is selected 2 Opens or closes the options window when an item is selected Space bar Cycles through the pre defined value for the selected item Pressing the space bar brings up the next value pressing the minus key does the contrary Esc 1 Exits the SCU program 2 Returns to the previous menu if in a sub menu 3 Closes the options window if one is open NOTE You are advised to use the mouse if inst...

Page 88: ...5 4 Setup Configuration Utility SCU Main Menu The Main menu contains the basic configuration settings of the system Date and Time Sets the system time Hour Minute Second and date Year Month Day ...

Page 89: ...mlock Sets if the numeric keypad will function A check mark indicates enabled while underline _ indicates disabled USB Emulation Sets if the system supports the USB port in DOS mode A check mark indicates enabled while underline _ indicates disabled ...

Page 90: ...figuration settings of the system Geyserville Support This item is only available if the CPU you are using supports the Intel SpeedStep function It allows maximum CPU performance when using AC car power but minimum CPU performance when using battery power The available options are Enabled and Disabled ...

Page 91: ...6 for details Shared Video Memory Sets the shared memory size of the video controller The available options are 4M 8M 16M and 32M NOTE The shared video memory size of the video controller will depend on your system memory If your system memory is greater than 256 512 MB system will automatically set the above item to 64MB COM Ports ...

Page 92: ...munication compatibility mode according to the type of the IR device to be connected The options are IrDA HPSIR and Fast IR This item is not valid for setting if the previous item COM2 Settings is set at Disabled LPT Port The item Port Address sets the address for the LPT port parallel port The options are 378 IRQ7 of LPT1 278 IRQ5 of LPT2 3BC IRQ7 of LPT3 The item Port Definition sets the LPT por...

Page 93: ... in hard disk drive heater for low temperature operation A check mark indicates enabled while underline _ indicates disabled Function Key 1 2 3 Define FN1 FN2 FN3 These three items allow user to define the corresponding function key associated with the three function buttons found on the front panel ...

Page 94: ... you to set whether system power on off would occur by just pressing the power button when set at Power or whether a combination of the speaker volume LCD brightness down arrow key located on the front panel plus the power button when set at Power is needed to turn on off system power The latter option prevents an accidental system turning on off during transit ...

Page 95: ...et Password Allows you to set the password for your system When typing the password first make sure that Num Lock is off and then type the password in the entry fields and press Enter Confirm your password by typing it again and pressing Enter If the Enable Password to Power on sub item is enabled the set password is always required to boot the computer ...

Page 96: ...omputer viruses by protecting the hard disk boot sector partition table from changes A check mark indicates enabled while underline _ indicates disabled CAUTION Disable this item before installing an operating system running Fdisk or Format program Otherwise the intended action will fail ...

Page 97: ...device The system will try to boot from the first device but if it is not available will try the next boot device If you set the first boot device to LAN Boot the system will boot from the LAN server first The options are Hard Disk Drive CD ROM Drive Floppy Disk Drive and LAN Boot NOTE If you set all booting options to the same device then the computer will try to boot from that device only ...

Page 98: ...Exit Menu The Exit menu allows you to leave the SCU program After finishing with your settings you must save and exit so that the new settings can take effect Save Changes and Exit saves the changes you have made and exits the SCU program ...

Page 99: ...Setup Configuration Utility SCU 5 15 Discard Changes and Exit exits the SCU program without saving the changes you have made Get Default Values loads factory default values for all the items ...

Page 100: ...5 16 Setup Configuration Utility SCU Load Previous Values restores previous values for all the items ...

Page 101: ...rating systems require custom software known as drivers to be installed If you purchased the Tablet PC with Windows pre installed your dealer may have already installed the drivers If not you need to install the drivers using the CD supplied with your Tablet PC This chapter describes how to install the drivers ...

Page 102: ... PC edition Other systems are not supported The available items may differ according to your computer model and operating system You are recommended to install Windows 2000 Service Pack 4 or above if you are using Windows 2000 and Windows XP Service Pack 1 or above if you are using Windows XP Please do not remove the driver CD when installing the driver A Setup program is provided on the driver CD...

Page 103: ...river allows you to use the Intel PRO wireless LAN utility NOTE Proceed immediately to the section Wireless LAN Utility Installation for more details Browse CD Browses the contents of this CD README Selects the manual to view NOTE You are recommended to reboot your system after driver installation for the drivers to take effect You can also manually install the drivers The drivers are described ne...

Page 104: ...XP modem Win2000 modem ptuninst exe Installs the modem driver that allows you to use the modem function of the computer LAN driver WinXP LAN Win2000 LAN prounstl exe Installs the LAN driver that allows you to use the network function of the computer WLAN driver optional WinXP WLAN or Win2000 WLAN Installs the WLAN driver that allows you to use the computer s internal Mini PCI Type IIIB WLAN card s...

Page 105: ...ode Setting When connect CRT display the CRT full screen disappear under the DOS mode you can follow step as below 1 Select right side corner icon then will appear next figure 2 Select Graphics Options then click on the Graphics Properties ...

Page 106: ...6 6 Installing Software Drivers 3 Select Device Intel Dual Display Clone and check mark indicates enabled Same display configuration driven on both displays ...

Page 107: ...install the touch screen driver perform the following 1 Insert the driver CD into the drive 2 Click on TOUCH SCREEN and follow the onscreen instructions to continue 3 When finished installing select Yes to reboot your system The diver should now be loaded ...

Page 108: ...OK 3 If you need 4 9 16 25 dot of the calibrate we suggest select Advanced Calibration button to calibrate 4 Click on the four sides points and the plus sign on the screen to calibrate your touch screen pen for use on the computer Note 1 You may encounter this problem from some touch screens with cursors shift issue when you work high temperature or high humidity environment 2 The touch screen und...

Page 109: ...After installing the SpeedStep driver you can now optimize the power consumption of the CPU Click on Start then Programs then Intel SpeedStep Utility The following screen appears as shown next Make the necessary settings according to your system requirements ...

Page 110: ...Upon clicking on the PROSet link on the main screen the Installation Wizard appears on screen Upon clicking on Next the following screen appears as shown next After making your selection follow the onscreen instructions to complete the wireless LAN utility installation ...

Page 111: ... and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance How to protect the computer What to note when using and storing the computer How to clean the computer What to note when using the battery pack What to note when traveling with the computer ...

Page 112: ...ars on the screen whenever the computer is turned on The password is set via the SCU program See Security Menu in Chapter 5 for instructions Using an Anti Virus Strategy New viruses are always being developed nowadays and they are attacking computers even more easily with emails so commonly used worldwide The Security feature of the SCU program protects the boot sector of the hard disk To enable t...

Page 113: ...can generate a strong magnetic field such as a TV refrigerator motor or a large audio speaker Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will cause condensation inside the unit which may damage the storage media Do not place the computer on an unsteady surface General Guidelines Do not place heavy objects on top of the Tablet PC as...

Page 114: ...id overheating the battery pack Avoid fire or physical damage to the battery pack Avoid extreme temperature both hot and cold Avoid direct sunlight Do not try to use the battery pack with any other computer Do not put into a microwave Do not expose the battery pack to water or allow it to become wet Recharge the battery pack when it is nearly discharged When recharging make sure the battery pack i...

Page 115: ...d the ambit temperature does not exceed 70 C 158 F Do not leave the battery pack in storage for more than 3 months without recharging it If the battery pack has been left unused for a long period of time or if the battery has deteriorated the remaining battery capacity may not be displayed accurately Recommend a complete cycle of fully charging discharging and then charging It will take several ho...

Page 116: ...ger Hand carry the computer Do not check it in as luggage Allow extra time for airport security Many airports inspect electronic devices carefully If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and floppy disks through the X ray machine the ...

Page 117: ...uter problems When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections Preliminary checklist Solving common problems Resetting the computer ...

Page 118: ... sure that the cable connections are correct and secure Make sure that the configuration information is properly set in the SCU program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one ...

Page 119: ...s P 8 5 Floppy disk drive problems P 8 7 Hardware device problems P 8 8 Hard disk drive problems P 8 8 Infrared problems P 8 8 Keyboard and mouse problems P 8 9 LAN problems P 8 10 WLAN problems P 8 10 Modem problems P 8 12 PC card problems P 8 12 Power Management problems P 8 13 Printer problems P 8 13 Software problems P 8 14 Sound problems P 8 14 Startup problems P 8 15 Other problems P 8 16 ...

Page 120: ...tial We recommend a full cycle of charging discharging and then charging It will take several hours 1 Make sure the computer power was turned off Connect the AC adapter to the system to charge the battery pack 2 After the battery pack has been fully charged turn the computer on then into SCU or in windows system to disabled power management function 3 Disconnect the AC adapter and leave the comput...

Page 121: ...ake sure that the disc is not dirty Clean the disc with a disc cleaning kit available in most computer stores Make sure that the optical drive driver is installed correctly Make sure that the computer supports the disc or the file format contained You cannot eject a disc The disc is not properly seated in the drive Manually release the disc following the method described next Turn off the system I...

Page 122: ...ng an external keyboard Try turning the computer off wait a few seconds and then turn it back on The characters on the screen are dim Adjust the brightness Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect The Inspection Standard generally agreed in t...

Page 123: ...s The Floppy Disk Drive In use Indicator stays on Make sure that the floppy disk is not physically damaged Make sure that the floppy disk is inserted correctly The disk drive cannot write to a floppy disk Make sure that the floppy disk is formatted Make sure that the floppy disk is not write protected Make sure that you are writing to the correct drive Make sure that there is enough space left on ...

Page 124: ...Hard Disk Drive Problems The hard disk drive error message appears on the screen Insert a bootable diskette and check the integrity of your hard drive The hard disk drive has defects Ask your dealer for help The hard disk drive operations seem slow The data files stored on the hard disk drive may be fragmented Use a tool such as Window s Disk Defragmenter to defragment the files The hard disk driv...

Page 125: ...ones near the computer or device Make sure that no direct sunlight or fluorescent lamps are near the computer or device Make sure that the IR ports are clean Make sure that the IR device s internal power batteries is adequate or connected to AC power Keyboard and Mouse Problems The external keyboard does not respond Try connecting another external keyboard If it works replace the former keyboard a...

Page 126: ...e WLAN feature Make sure that the Mini PCI WLAN card is correctly installed Make sure that the necessary driver s is correctly installed Make sure that the WLAN feature is turned on Transmission quality is poor Your computer may be in an out of range situation Move your computer closer to the Access Point or another WLAN device it is associated with Check if there is high interference around the e...

Page 127: ... properly If the operating radio channel is in poor quality change the Access Point and all the wireless station s within the BSSID to another radio channel Your computer may be in an out of range situation Move your computer closer to the Access Point it is associated with Make sure that your computer is configured with the same security option encryption to the Access Point Use the Web Manager T...

Page 128: ...that conflicts with the COM port being used by another device Try running the SCU program to change the COM port setting If your PC card uses COM1 set COM1 as Disabled If your PC card uses COM2 set COM2 as Disabled If your PC card uses COM4 set COM4 at Disabled WARNING COM3 is reserved for use by the touchscreen do not disable it If COM1 2 is disabled and COM3 4 is enabled on the SCU Setup refer t...

Page 129: ...peration it normally waits for the operation to finish The computer does not resume from Standby or Suspend mode The computer automatically enters Standby or Suspend mode when the battery pack is empty Do any one of the following Connect the AC or car adapter to the computer Replace the empty battery pack with a fully charged one The computer does not enter Suspend mode You might be using a PC car...

Page 130: ...rectly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stopped reset the computer See Resetting the Computer in this chapter Sound Problems No sound is produced Make sure that the volume control is not set too low Make sure that the audio and volume control drivers are correctly installed Mak...

Page 131: ... make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly If you are using the battery power make sure that the battery is not discharged Check your settings for the item Power Button Define on the SCU Setup s Advanced menu It might be set at Power necessitating a combination of pressing the speaker volume LCD brightness down arrow...

Page 132: ...m the hard disk make sure that there is no floppy disk in the floppy disk drive If there is remove it and restart the system If this message appears when you are booting from the hard disk insert a bootable disk in the floppy disk drive and check the condition of the hard disk Other Problems The date time is incorrect Correct the date and time via the operating system or SCU program After you have...

Page 133: ...or if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these method Press Ctrl Alt Del if you have an external keyboard connected If the above action does not work turn off the system Wait fo...

Page 134: ... core with Dynamic Video Memory technology supports DirectX 8 1 and AGP 4 dual view function LCD CRT simultaneous display capability Display Video port VGA port via optional Port Replicator or Vehicle Docking Station modules Keyboard external wireless Waterproof membrane rubber keyboard or IP54 ruggedized keyboard with backlight function option standard keys numeric keypad 12 function keys and Win...

Page 135: ... 1 ports 2 VGA port 1 PS 2 port mouse and keyboard Mic in Line out I O ports On underside CCD port USB type Modem 56 Kbps V 90 internal fax modem Wireless modem GPRS GSM GPS option LAN Fast Ethernet 10 100Base T Wireless LAN 802 11b supports Intel PRO Wireless 2100 LAN mini PCI type 3B adapter and Intel PROset software AC adapter 100 240 V AC 50 60 Hz Battery pack Li ion battery 6 cells Power Car ...

Page 136: ...d safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 137: ... is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the ...

Page 138: ...ge radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Page 139: ...able At the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or da...

Page 140: ...ce Use caution when installing or modifying telephone lines Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone function to report a gas leak in the vicinity of the leak Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet...

Page 141: ...e meets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed Do not touch or move antenna while the unit is transmitting or receiving Do not hold any component conta...

Page 142: ...o not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a separation distance of at least 20 cm 8...

Page 143: ...ide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device...

Page 144: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Page 145: ... by 802 11b wireless LAN devices may not yet be harmonized in all countries 802 11b products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions other than those of designated use As a user of these products you are responsible for ensuring that the products are used only in the countries or regions for which they were intended and f...

Page 146: ...urrently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Cher 68 Haut Rhin 05 Hautes Alpes 42 Loire 70 Haute Saône 08 Ardennes 45 Loiret 71 Saône et Loire 09 ...

Page 147: ...se approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to co...

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