ACD & UCD Groups: Wrap-Up Time On/Off
15
FlexSet 120/280 User Guide
Display Message
Key LED
ACD & UCD Groups: Wrap-Up Time On/Off
#1976
The Wrap-Up Time feature provides an idle ACD/UCD group member with a
time-out period between consecutive group calls. The time-out period is
determined for each group on a system-wide basis. This feature allows an agent
to utilize the Wrap-Up code without interfering with outside calls.
When in Wrap-Up state, the display shows:
W R A P - U P T I M E
To activate Wrap-Up Time:
1. Press
[WRAP-UP TIME]
.
W R A P - U P O F F
O F F
or
Dial feature code #1976 followed by activation code .
W R A P - U P O N
O N
2. Listen for the confirmation tone.
To cancel Wrap-Up Time:
1. Press the lit
[WRAP-UP TIME]
.
W R A P - U P O N
O N
or
Dial feature code #1976 followed by cancellation code .
2. Listen for the confirmation tone.
W R A P - U P O F F
O F F
