Tacx NEO Bike Smart T8000 Manual Download | Manualshive

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EN

5. Troubleshooting

Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please contact Tacx support.

A. The display does not show anything

Start pedalling to get the display to wake up.

B. “Downhill simulation” is not working

Check if the power adapter is plugged in correctly.

C. The Heart rate belt doesn’t connect to the software

Take out the power adapter, then connect the Bluetooth HR belt with the software.
As soon as this is connected you can plug back in the power adapter.

D. The interactive air fans aren’t working

Check the 2 jack plugs to see if they are plugged in firmly.

Please note, you cannot control the fans during a workout. Do this before you start a workout by using
the Tacx Utility app.

Contact Tacx Support

E-mail: support

@

tacx.com

Website: https://support.tacx.com

Telephone: +31 70 700 7836 | +1 256 768 5176 (USA)

Address (not for visitors): Tacx Support, Rijksstraatweg 52, 2241BW WASSENAAR, The Netherlands

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Summary of Contents for NEO Bike Smart T8000

Page 1: ... experience possible Integrating a bike with NEO Smart technology creates a whole new product typology that opened the doors to new and unique features This will significantly enhance your indoor cycling experience Get insprired by it s possibilities and watch the video on YouTube This manual explains the assembly and usage of this unique trainer Please consult the assembly card when assembling th...

Page 2: ...ght CONTROL PANEL Air fans Air fan knob left and right Display USB chargers C C1 C2 C3 C4 C5 C6 C7 C8 C9 D D1 D2 D3 D4 D5 D6 HANDLEBARS Handlebar cover Handlebar rail Handlebar distance bolt Stem Stem adjustment bolt Control buttons Brakes Shifter big Shifter small SADDLE Saddle Saddle angle bolt Saddle rail Saddle distance bolt Seat post Seat post adjustment bolt ...

Page 3: ... 4 1b Dimensions 6 1c Clearance 7 1d Guidelines for cycling posture 8 1e Geometry set up 10 2 Assembly 12 3 Quick start guide 14 3a Product regulations 14 3b The display 16 3c Settings 18 3d Start training 19 3e Special features 22 4 Maintenance 24 5 Troubleshooting 25 6 Warranty conditions 26 ...

Page 4: ... that the room is supplied with enough fresh air to create a safe and healthy climate for training 9 Perspiration moisture and condensation can harm the electronics Do not use the trainer in damp areas Incorrect use and or maintenance will void the warranty 10 Do not expose the product to water or moisture Take extra care to prevent water or moisture from dripping in the air grill in the back fram...

Page 5: ...lean the aluminium disc on the left side of the trainer after each use with a moist cloth and dry thoroughly 26 Inspect and properly tighten all parts of the trainer regularly 27 DANGER Always unplug the power cord immediately after use before cleaning the trainer and before performing the maintenance and adjustment procedures described in this manual Never remove any housing unless instructed to ...

Page 6: ...e NEO Bike Smart from the surface to the top of the fans is 1 35 m 4 43 ft The maximum length of NEO Bike Smart including the fans is 1 50 m 4 92 ft and the width is 0 75 2 5ft See the images below dimensions are displayed in millimeters 1250 1500 750 1090 1350 ...

Page 7: ... 7 EN 1c Clearance Place the trainer with at least 600 mm 23 6 in of clearance on the sides and back See image below dimensions are displayed in millimeters 600 ...

Page 8: ...or cycling posture Below are guidelines for a correct cycling posture on the NEO bike Please note a correct cycling posture is very personal and can vary between people 150o 155o 4 10 cm 1 6 3 9 in 90o 1 Before you begin ...

Page 9: ... moving the saddle backwards If you move your saddle more than 1 cm recheck the saddle height HANDLEBAR HEIGHT Comfort dictates the appropriate height so pick a position that minimizes strain on your back Typically the height is leveled with or slightly below the seat with a maximum of 10 cm 3 9 in Change the height of the handlebars as follows 1 Hold the handlebars and loosen the stem with the st...

Page 10: ...ht and horizontal positon of the saddle and handlebars on the bike are shown in the image below You can set them according to the geometry of your road bike 1 Before you begin 640 900 mm 25 2 35 4 in 405 845 mm 15 9 33 3 in 350 580 mm 13 7 22 8 in 550 810 mm 21 7 31 9 in ...

Page 11: ... 11 EN ...

Page 12: ...e trainer it is very heavy 50 kg 5 Stabilize the trainer by leveling the front legs with the adjustable feet A5 a Start with one side and turn the button left to shorten or to the right to lengthen the leg b Do the same for the other side c Continue until the bike stands completely stable on the floor B MOUNT YOUR PEDALS 6 Select the needed pedal insert the left and right inserts differ L left R r...

Page 13: ...for the display and fans H PLACE RUBBER MAT 24 Place the rubber mat on the phone surface J PLACE YOUR TABLET 25 Position your tablet if desired and tighten with the rubber strip 26 Plug the power cable of your tablet into the USB ports under the panel Tacx is not liable or responsible for damage caused to your devices due to incorrect mounting of the tablet holder K CONNECT TO MAINS POWER Choose t...

Page 14: ...let holder are all enabling an easy way of using your preferred applications The NEO Bike Smart is a complete plug and play indoor cycling experience Specifications Control Automatic or manual Software Tacx software third party software Communication ANT FE C Bluetooth open protocol Max incline realistic up to 25 Max resistance 2200 Watts Max torque 85 Nm Max brake force 250 N Accuracy within 1 Co...

Page 15: ...nload the free Tacx Utility app from the App store or Google Play and connect the NEO Bike Smart before first use This app is used to update the trainer change the gear ratio check your connections and analyze issues if needed EN ...

Page 16: ...of this manual and article number backside of this manual before contacting us 3b The display When cycling on on the NEO Bike the display will automatically turn on The display differs when connected to software or when training stand alone If the display doesn t turn on please contact Tacx support Error Update indicator ERROR UPDATE bpm rpm km h Watt 3 5 10 30 Watt mi h ANT Bluetooth indicators P...

Page 17: ...x Utility app 2 Go to Devices and connect the NEO Bike via Bluetooth 3 Go to Update and check for an update This check may take a little while and the app will indicate if a newer version is available If you choose to update your trainer with this new firmware please continue to step 4 4 Press update to update your trainer The UPDATE indicator on the display is shown Make sure the process has been...

Page 18: ...irtual shifters C8 and C9 are enabled 2 Power erg mode Train based on a fixed power value this can be set with the control buttons C6 3 Resistance mode Train with predefined resistance levels 10 Switching between levels can be done with the control buttons C6 3c Settings You can change the settings metrics average power settings and training mode of the NEO Bike by the control buttons C6 and the s...

Page 19: ...enabled b Power erg mode based power wattage c Resistance mode based on 10 predefined resistance positions Train with software The NEO Bike Smart can be controlled automatically by the Tacx Training app Tacx Desktop app and that of third parties like Zwift and TrainerRoad To start riding with software please take the following steps 1 If required plug the Smart bike into the wall socket Please not...

Page 20: ...vailable to your friends if set Tacx Desktop app TDA Proceed with the following steps if you wish to ride with the TDA 1 Open the app 2 Create an account or login if you re already registered 3 Connect the trainer via Bluetooth a Enable Bluetooth b Go to Devices in the app c Search for the NEO Smart bike d Select and connect the trainer e Connect a 2nd device if required 4 Go to Workouts select th...

Page 21: ...and start training Train stand alone You may opt to train without a device as follows 1 Set the preferred mode and settings You can change the metrics average power setting or training mode see page 18 2 Start training 3 Change the set incline power resistance position by the handlebar buttons CONNECT A HEART RATE MONITOR The trainer will automatically connect to your heart rate monitor Make sure ...

Page 22: ...speed so your cadence will stay constant Pedal stroke analysis The NEO Bike measures the power output from your left and right leg seperately enabling pedal stroke analysis This can only be displayed in the Tacx Films of the Tacx Desktop app Follow the steps to ride with the Tacx Desktop app on page 20 and select a Tacx Film for your workout The power output from your left and right leg are clearl...

Page 23: ... change the setting of the Virtual gears to your preference 4 Close the app and continue with your training The shifters are also used to change the training mode and terms on the display as described on page 18 5 Brakes The shifters also feature virtual brakes C7 The NEO Bike will continue rolling when you stop pedalling for a while just like outdoors On a descent it ll continue rolling By pressi...

Page 24: ...rate the trainer while being wet Clean the aluminium disc on the left side of the trainer after each use with a moist cloth and dry thoroughly To remove finger prints off the frame use a degreasing agent like Glassex DANGER Always unplug the power cord before cleaning the trainer and before performing the maintenance procedures described in this manual Never remove any part unless instructed to do...

Page 25: ... t connect to the software Take out the power adapter then connect the Bluetooth HR belt with the software As soon as this is connected you can plug back in the power adapter D The interactive air fans aren t working Check the 2 jack plugs to see if they are plugged in firmly Please note you cannot control the fans during a workout Do this before you start a workout by using the Tacx Utility app C...

Page 26: ...uct applies to this part also The original warranty period is therefore never extended or renewed by replacement in the interim 3 When a fault arises this should be notified to Tacx or the dealer from whom you ve bought the trainer in writing as soon as possible but not later than two months after it has been discovered 4 There is no entitlement to claim under the warranty and all warranties are i...

Page 27: ...nformité Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit acceptertout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Under Industry C...

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