14
Failure Recovery
Common failure
Possible reason
Solution
Main unit does not work
Handle not installed in place
Please reinstall to ensure that it is
in place before use
The main unit has no power or
insufficient power
Please fully charge the main unit
before using it
The rolling brush is not installed in
place/the rolling brush is entangled with
hair and stops rotating
Reinstall or clean the rolling brush
Dirty-water tank is not installed in place
Reinstall the dirty-water tank
Dirty-water tank is full
Dump the dirty water in the
dirty-water tank before use
Machine suction is
weakened
Filter element blockage
Please clean the filter element
Rolling brush cover, filter element and
clean-water tank are not installed in place.
Confirm whether it is installed in
place before use
The rolling brush is entangled with hair
Remove the winding of the rolling
brush before use
Foreign matter or blockage in the pipeline
Please clean the pipeline
There is abnormal noise in
motor operation
Excessive dirty water in the dirty-water
tank
Dump the dirty water in the
dirty-water tank before use
The suction port is blocked
Clear the obstacles in the suction
port
When charging, the screen
power prompt icon is not
displayed
The power adapter is not connected to a
power socket
Check whether the power adapter
is plugged in
The connection between the power
adapter and the charging base is not in
place
Check whether it is in good
connection
The docking between the main unit and
the charging base is not in place
Please confirm that the main unit
is placed correctly
No water from the main
unit
Clean-water tank is not installed in
place/clean-water tank is short of water
Reinstall or add water to the
clean-water tank
Water leakage from air
outlet
The filter element is not dried after
cleaning
After cleaning, make sure to dry it
before use
Self-cleaning does not
work
The rolling brush may get stuck by large
particles
Open the rolling brush cover for
inspection and cleaning
The machine is not charging
Ensure that the main unit starts the
self-cleaning function again when
it is in the charging state
The power of the machine is less than
10% and cannot start self-cleaning
In the charging state, start the
self-cleaning function when the
power is greater than 10%
Dirty-water tank is not installed in
place/dirty-water tank is full of water
Reinstall or dispose of the
dirty-water tank