How secure is my account data on the Desktop Interface? There may
be sensitive information stored in contact information (credit card
numbers for example) that must be secure!
Information in your account is stored on servers in a data center with
enhanced security and firewall features. Please refer to the T-Mobile Privacy
Policy and the Danger® Service Privacy Notice for more information.
What should I do if I need a replacement part for my device or if I need
to have my device repaired?
Contact T-Mobile Customer Care department for support.
How can I clean my device screen?
The screen on your device is coated with a protective layer of
polycarbonate. You can safely use warm soapy water, denatured alcohol,
or isopropyl alcohol to remove dirt and smudges from your screen. Be sure
to use a very soft cotton cloth, such as an old t-shirt, to prevent scratching
when wiping the screen.
How do I report a lost device?
Call T-Mobile Customer Care department to report the lost device as soon
as possible! T-Mobile will disable your lost device and your existing data
will remain stored on the service, assuming no one has tampered with the
data since you lost the device. When you receive your new device, your
account data will be downloaded to it automatically after you sign in with
your existing username and password.
The device is not charging when I connect it to a personal computer
using the USB cable. What’s wrong?
Some personal computers are not able to charge your device using the
USB cable. If this is the case with your computer, when you attach your
device to the computer, you will see an alert on the device telling you that
you are receiving a USB charge that is too low for charging your device.
Instead, use the power adapter included in the box for charging.
Troubleshooting
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