We look forward to being of assistance!
For technical help including FAQ's, troubleshooting and downloads go to
www.t-mobile.co.uk/broadbandhelp
. If you can’t find what you’re looking for
on the website, then call us on
0845 412 2993
(charged at local rate).
If you have a more general enquiry then please call
0845 412 5000
(charged at local rate).
T-Mobile Customer Service is open from 7 am to10 pm Mon-Fri and 8 am to 8 pm Sat and Sun.
Connecting to the Internet with the
Mobile Broadband Manager software.
On a Windows operating system
After successful installation the Mobile Broadband Manager short-cut icon will appear on
your desktop. Double-click this icon to start the software.
To connect to the Internet click the Connect button. Open the web browser and start using
the Internet!
To disconnect from the Internet, simply click on the button again which is
now named Disconnect:
On a Mac OS X operating system
After successful installation, the Mobile Broadband Manager should start automatically.
The icon is present in the Dock.
To connect to the Internet click the Connect button. Open the web browser and start using
the Internet!
To disconnect from the Internet, simply click on the button again which is
now named Disconnect:
For more information about using your Mobile Broadband USB Stick please refer to the
user manual (which you can access on the CD provided or via the ‘help’ section of the
Mobile Broadband Manager)
LED Status Guide
Colour
Light Status
Meaning
Red
Always on
Modem not ready or Error Status
Green
Always on
Registered to 2G network
Active connection via 2G network or
roaming 2G network
Blue
Always on
Registered to 3G network
Active connection via 3G network
or roaming 3G network
Green
Blinking
Blue
Blinking
QSG_Mob_Broadb_Stick_IV_INT-090812.indd 2
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