SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY,
INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE
CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT
APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER
LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR
MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO
YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU
MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE
WITH THE RESELLER'S APPLICABLE RETURN POLICY.
PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT
SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH
SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT
WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S
INTERNAL RECORDS.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products.
(b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the
original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at
.
(c) "Refurbished Product" means all Synology products which have been refurbished by Synology’s affiliate or an
authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone.
(d) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology’s affiliate;
"Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text and applets incorporated into the software or Product and any
updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice
to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may
see the Warranty Period for each New Product at
Product Support Status
. For the Refurbished Product or repaired parts,
it's the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product was
replaced or repaired, whichever is longer; except for those sold as "as is" or with "no warranty" by any stores. Without
presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our
internal record.
(b) "Extended Warranty Period": For Customer purchasing EW201/ EW202 optional service for applicable Products
specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with
EW201/EW202 optional service will be extended by two years. You may see the applied model at
Extended Warranty
.
(c) "Immediate termination of Warranty Period": As to the Synology drive product, its warrant period will terminate
immediately upon either of following situations occurs: (a) for solid-state drive, its lifespan wear-out indicator is equal to or
exceeds the limit specified in the "product specifications" of the drive attached with the purchased product; (b) for all drive
products, its temperature record is equal to or exceeds the operating temperature limit of the drive, which is specified in the
"product specifications" attached with the purchased product.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty.
Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
contained in the product or purchased by Customer which shall be subject to the accompanying end user license
agreement provided with the Product. Synology provides no warranty to Refurbished Product sold as "as is" or with "no
warranty". (c) This Limited Warranty is NOT transferable and applies only to the customers who directly purchase products
from Synology’s affiliate, the resellers, and distributor that Synology authorized. The warranty set forth in Section 3 will
terminate upon Customer's sale or transfer of the Product to a third party.
3.2 Exclusions.
The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed
or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way
misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external
factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with
cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not
limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or
