SynJ SB67138 User Manual Download Page 30

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Getting started

Telephone base setup

Play M.O.H.
01:42

<=Back

M.O.H. on/off
Review M.O.H.
Record new M.O.H.
M.O.H. source

Recorded M.O.H.
Aux In Device

Aux In Device
playing

<=Back

Recorded M.O.H.
Aux In Device

No Device is
connected to the
headset jack at
base.

Listen to the music on hold:

When the telephone is idle, press

MENU

/ENTER

Press or to scroll to

Base setup

. Press

MENU/

ENTER

Press or to scroll to

Music on hold

. Press

MENU/

ENTER

Press or to scroll to

Review M.O.H.

Press

MENU/

ENTER

Press or to highlight

Recorded M.O.H.

Aux In Device

If you select

Recorded M.O.H.

, press

MENU/

ENTER

hear the current recording or the default music.

-OR-

If you select

Aux In Device

, press

MENU/

ENTER

to hear

the current music playing on your audio device that is

connected to the telephone base.

-OR-

If you select

Aux In Device

but there is no audio device

connected with the telephone base,

No Device is

connected to the headset jack at base

displays on the

screen. Connect an audio device to the

HEADSET/AUX IN

jack (as shown below), then choose

Review M.O.H.

6. Press

REP

to return to the previous menu.

Change the music on hold volume:

The music on hold volume can only be changed at the audio device.

Place a call to your SynJ SB67138.
Press

HOLD

on the SynJ SB67138 to place the call on hold. Listen to the

music on hold to determine if the volume is desirable.
If you are using recorded audio and want to make adjustments to the volume

on the audio device and record the audio again, start again with Step 1 of

Change the music on hold volume

-OR-

If you get streaming audio from a device and want to make adjustments

to the volume, change the volume on the audio device while the call is on

hold until you find the desired volume. When you finish listening to the
audio, hang up both telephones.

1.
2.
3.
4.
5.

1.
2.

Summary of Contents for SB67138

Page 1: ...User s manual SynJ SB67138 DECT 6 0 4 line corded cordless small business system ...

Page 2: ...ace of purchase Both the model and serial numbers of your AT T product can be found on the bottom of the telephone base Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service 2010 2014 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Teleph...

Page 3: ...lt clip for cordless handset Battery compartment cover SynJ SB67138 Quick start guide SynJ SB67108 User s manual SynJ SB67108 Quick start guide Line splitter Audio cable User s manual SynJ SB67138 DECT 6 0 4 line corded cordless small business system Quick start guide SynJ SB67138 DECT 6 0 4 line corded cordless small business system Quick start guide SynJ SB67108 DECT 6 0 expansion handset for us...

Page 4: ...12 To register a cordless headset to your telephone base 12 Deregister devices 13 Add a corded headset 14 To add a corded headset to the telephone base 14 Telephone base setup 15 Menu settings 15 Ringer volume 15 Volume control 16 Ringer tone 16 Ring group 17 Do not disturb DND 17 Restricted prefix 18 LCD contrast 19 Key tone 19 Language 19 Line selection 20 Set line mode 20 Area codes 21 Hold rem...

Page 5: ...0 Join a call in progress 50 Chain dialing 51 Three way conference calls 51 COVM 53 COVM central office voicemail 53 COVM reset 53 Intercom 54 Make an intercom call to a cordless handset deskset 54 Answer an intercom call 55 End an intercom call 55 Make another intercom call while on an intercom call 55 Answer an incoming call during an intercom call 55 Call transfer 56 Blind transfer 56 Transfer ...

Page 6: ...to attendant on 75 Using the auto attendant 75 Using multiple auto attendants 76 Auto attendant flow chart 77 Answering system operation 78 Set general delivery mailbox to answer 78 Incoming messages 78 New message indication 78 Message playback 78 Options during playback 79 Delete all old messages 79 Transfer message 80 Record and deliver memos 81 Play back a memo 82 Set answering system to play ...

Page 7: ...to the left or right While playing back messages press REP once to repeat the message or press REP twice to hear the previous message or press SKIP to skip to the next message Messages When in idle mode press to enter the general mailbox menu page 78 EXIT While in a menu press to cancel an operation and exit the menu display CONF Press to add another extension or outside line to an existing call p...

Page 8: ...keys EXT 1 0 Press to intercom with the desired cordless extension number page 54 Press and hold to broadcast your voice to that extension page 58 INT PTT ALL Press to page all extensions An intercom connection is established with the first extension that answers page 54 Press and hold to broadcast your voice to all extensions page 58 Getting started Quick reference guide Directory card To write n...

Page 9: ...ge 47 INT When in idle mode press to initiate an intercom call page 54 Main menu The symbol highlights a menu item Main menu Directory pages 60 65 Call log pages 62 70 Ringer setting pages 15 17 RestrictedPrefix page 18 Mailbox setup pages 32 37 Base setup pages 19 27 COVM page 53 Speed dial setup page 41 Customer support page 41 Registration pages 10 13 Using menus Press MENU ENTER to show the fi...

Page 10: ...r more information about DSL filters Your product may be shipped with a protective sticker covering the telephone base and handset displays remove them before use For customer service or product information visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 Avoid placing the telephone base too close to Communication devices such as television sets VCRs...

Page 11: ...ter for every two lines If you have four telephone lines you will need two two line adapters If your establishment has four telephone lines from one line telephone jacks you will need to purchase a telephone line cord purchased at an electronics store in your area or equivalent for each two line adapter If you have high speed Internet service DSL digital subscriber line you need to have an externa...

Page 12: ...ide of the telephone Plug the small end of the power adapter into the power jack at the bottom of the telephone base Route the power adapter cord through the slot on the bottom of the telephone Plug the large end of the power adapter into a power outlet not controlled by a wall switch NOTE For complete instructions on installing the cordless handset see Add and register handsets on page 10 of this...

Page 13: ...elephone wall jack The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Install the telephone line cords as shown below Option 1 To connect two 2 line wall jacks Line 1 Line 2 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Telephone line cords If you have DSL high s...

Page 14: ...ks you need a two line adapter for two of the lines The long cords supplied with the telephone are four conductor cords 1 2 Line 1 Line 2 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Two line adapters If you have DSL high speed Internet service a DSL filter not included is required on each DSL line ...

Page 15: ... it to the left until it clicks into place to lock the cover Step 3 Step 2 In the event of a power failure if four AA batteries purchased separately are installed in the telephone your telephone base can still operate All lines will work If power fails during a call on the telephone base the call continues until you hang up If power fails during a call on a handset you can still make and answer ca...

Page 16: ...e 1 Make sure the handset is out of the charger and the screen shows Press MENU on BS sel Registration sel Register HS Then put HS in cradle before you begin registration 2 On the telephone base press MENU ENTER 3 Scroll down to Registration and press MENU ENTER 4 Press MENU ENTER again to select Register HS The telephone base screen shows Registering new device 5 Place the unregistered handset in...

Page 17: ...gister HS 5 Press the Start softkey on the unregistered deskset The telephone base screen shows Registering new device It takes up to 60 seconds to complete the registration You hear a beep when the registration is successful The telephone base shows Deskset registered and the deskset shows X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name NOTE If the registra...

Page 18: ... begin registration On the telephone base press MENU ENTER Scroll down to Registration and press MENU ENTER Press MENU ENTER again to select Register HS The telephone base shows Registering new device It takes up to 60 seconds to complete the registration Place the headset into the cradle The telephone base shows Cordless headset registered and beeps when the registration is successful Lift the he...

Page 19: ...stration process Please make sure the telephone system is not in use before deregistration To deregister a single device or all devices registered to the telephone base 1 On the telephone base press MENU ENTER 2 Scroll down to Registration and press MENU ENTER 3 Scroll down to Deregistration and press MENU ENTER 4 The telephone base screen shows Deregister If you want to deregister a single device...

Page 20: ...e at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 See page 45 for instructions on using the corded headset with this telephone Plug a 2 5 mm headset into the HEADSET AUX IN jack on the side of the telephone base Side view of the telephone base NOTE If you have corded and cordless headsets connected to your telephone base the HEADSET button only controls the corded he...

Page 21: ...se screen 1 When the telephone is idle press MENU ENTER 2 Press or to scroll to Ringer setting Press MENU ENTER 3 Press MENU ENTER again to select Ringer volume 4 Press VOL or VOL on the telephone base to adjust the ringer volume 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT NOTE The ringer volume also ...

Page 22: ...To exit without making changes press EXIT NOTE If you turn off the ringer volume you will not hear ringer tone samples 1 2 3 4 5 6 7 Directory Call log Ringer setting RestrictedPrefix Ringer volume Ringer tone Ringer group Ringer tone L1 L2 L3 L4 1 3 1 1 Volume control Use this feature to independently set the listening volume to one of five levels for each of the three listening options corded ha...

Page 23: ...re is a confirmation tone To exit without making changes press EXIT NOTE The symbol represents the telephone base 0 represents extension 10 1 2 3 4 5 6 Directory Call log Ringer setting RestrictedPrefix Ringer volume Ringer tone Ring group Ring group L3 Extension number 1 3 56 8 0 ENTER Save Ring group L3 Extension number 1234567890 Getting started Telephone base setup 17 Do not disturb DND Use th...

Page 24: ...digit Press and hold REMOVE to erase all digits 5 Press MENU ENTER to save the setting The screen displays the restricted prefix briefly and then returns to the previous menu There is a confirmation tone To exit press EXIT Set restricted extension When the telephone is idle press MENU ENTER Press or to scroll to RestrictedPrefix then press MENU ENTER Press or to scroll to Restricted Ext then press...

Page 25: ...just the screen contrast level The screen display temporarily fades away as you press and reappears as you press Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit press EXIT 1 2 3 4 5 Ringer setting RestrictedPrefix Mailbox setup Base setup LCD contrast Key tone Language Line selection Language Key tone Use this feature to turn the key tone o...

Page 26: ... tone To exit without making changes press EXIT 1 2 3 4 5 6 7 Use this feature to select the default telephone line to be used when you make outgoing calls This telephone comes factory set for Auto selectable line which chooses the first available line for making a call To select a particular line choose Line 1 Line 2 Line 3 or Line 4 When the telephone is idle press MENU ENTER Press or to scroll ...

Page 27: ...e call log all 10 digits are dialed If you have more than one area code for your region enter those area codes as local area codes When the telephone is idle press MENU ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Area codes Press MENU ENTER Press or to scroll to Home area or Local area 1 Local area 4 Press MENU ENTER to edit it Use the dial pad keys to enter a thr...

Page 28: ...ress MENU ENTER Press or to scroll to Date and time Press MENU ENTER Using the dial pad to enter the date Press REP or SKIP to scroll to the item you want to edit and press the dial pad keys to enter the correct digit Press to move to the time editing Press or to select AM or PM Press REP or SKIP to scroll to the item you want to edit and press the dial pad to enter the correct digit 8 Press MENU ...

Page 29: ...usic on hold Press MENU ENTER Press MENU ENTER again to select M O H on off Press or to highlight On or Off If you select On and the source is Recorded M O H when you press MENU ENTER to save the setting Music on hold On displays OR If you select On and the source is Aux In Device with an audio device connected when you press MENU ENTER to save the setting Device connected to the headset jack will...

Page 30: ...ect Aux In Device but there is no audio device connected with the telephone base No Device is connected to the headset jack at base displays on the screen Connect an audio device to the HEADSET AUX IN jack as shown below then choose Review M O H 6 Press REP to return to the previous menu Change the music on hold volume The music on hold volume can only be changed at the audio device Place a call t...

Page 31: ...e small end 2 5mm plug of the audio cable into the HEADSET AUX IN jack on the telephone base and plug the large end 3 5mm plug of the audio cable into the audio output jack on your audio device as shown on the previous page When your audio device is ready to play press MENU ENTER on the telephone You hear the voice prompt Record after the tone Press stop when you are done Start playing the sound o...

Page 32: ... of new music from an audio device but there is no audio device connected No Device is connected to the headset jack at base displays on the screen Please check the connection on the telephone base and the audio device If there is silence detected for six seconds while recording or your audio device volume is too low the recording stops and the display automatically returns to the previous menu Th...

Page 33: ...base displays Connect an audio device to the HEADSET AUX IN jack page 24 then choose Review M O H The screen returns to the previous menu To exit without making changes press EXIT NOTES If you unplug the audio device while a call is on hold the music on hold source is immediately set to Recorded M O H The screen displays Recorded M O H reconnect Aux In Device reset source If you unplug the audio d...

Page 34: ...U ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Call alert tone Press MENU ENTER Press or to select to On or Off Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Call alert tone Ringer setting RestrictedPrefix Mailbox setup Base setup Hold Reminder Date and time Musi...

Page 35: ...e Record announcement auto attendant Use this feature to record up to five new announcements so that you can have different announcements for different lines or different announcements for daytime and after hours You can easily switch among the recorded announcements Each announcement can be up to two minutes The auto attendant announcement should contain instructions for the caller Following are ...

Page 36: ...t When the telephone is idle press ANSWER ON for the desired line Press or to scroll to Setup Press MENU ENTER Press or to scroll to Record ext list Press MENU ENTER The current extension list plays Press 1 to select Change Press MENU ENTER to start recording The timer starts counting Lift the corded handset or face the telephone base to record your extension list Press MENU ENTER to stop recordin...

Page 37: ...o scroll to Auto attendant Press MENU ENTER Press MENU ENTER again to select Number of rings Press or to select a number 2 7 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 6 Ans Auto att Ans Annc only No answer Setup Mailbox setup Auto attendant Annc only Announcement Number of rings Select annce...

Page 38: ...u to check for new messages without paying for a toll call 6 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Number of rings Select anncemnt Number of rings Toll saver ENTER Save Number of rings 5 ENTER Save Getting started Mailbox setup for answering system 32 Mailbox setup Auto attendant Annc on...

Page 39: ...uncements When the telephone is idle press ANSWER ON for the desired line Press or to scroll to Setup Press MENU ENTER Press MENU ENTER again to select Mailbox setup Press or to scroll to Select anncemnt Press MENU ENTER Press or to scroll to an announcement Press MENU ENTER to save the setting and return to the previous menu The selected announcement plays To exit without making changes press EXI...

Page 40: ... 1 2 3 4 5 Set access code remote code Use this feature to enter a four digit number 0000 9999 to allow remote access to your general mailbox from any touch tone telephone Unless you change it the remote access code is 0000 When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press MENU ENTER again to select Set access code Use the dial pad to enter a fo...

Page 41: ... hold until it is released or hung up When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press or to scroll to Persistent hold Press MENU ENTER Press or to highlight Off or On Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Set access code Call screeni...

Page 42: ... the call if the number you set is busy not available or off during the call When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press or to scroll to Notify alert Press MENU ENTER Set alert number Press MENU ENTER again to select Alert call Use the dial pad to enter the number up to 32 digits of the cellular phone or paging device you want to be notifi...

Page 43: ...tem calls the alert number To initiate a call alert call again do the first three steps of the Call alert confirmation section above 1 2 3 4 1 2 3 Alert call Alert on off Calling alert Press SPKR to confirm the alert call Calling alert Getting started Mailbox setup for general mailbox 37 Voice language You can select a language English Spanish or French to be used for the voice prompts in the answ...

Page 44: ...R Press or to scroll to Mailbox setup Press MENU ENTER Press or to scroll to Remaining space Press MENU ENTER After checking the screen display press REP to return to the previous menu 1 2 3 4 Remaining space Time 175 min Messages 243 Getting started Mailbox setup for general mailbox 38 Directory Call log Ringer setting Mailbox setup Persistent hold Notify alert Voice language Remaining space ...

Page 45: ... handset deskset mailboxes from the telephone base For detailed instructions refer to Handset mailbox overview in the SynJ SB67108 handset user s manual or Deskset mailbox overview in the SynJ SB67148 deskset user s manual 2 New messages Handset anncemnt To general MBox Fast answer mode Enter mailbox access code 0001 ENTER Next Fast answer mode On ENTER Save Handset deskset announcement setup The ...

Page 46: ... use the new recorded announcement OR Press 1 to record that announcement again 5 6 7 8 Record anncemnt ENTER Start Record anncemnt 00 05 ENTER Stop Play announcement 00 09 1 Change 2 OK Play announcement 00 02 1 Change 2 OK Switch to general mailbox You can directly access the general mailbox of any handset or deskset using the telephone base When the telephone is idle press Messages on the telep...

Page 47: ...ts 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 Mailbox setup Base setup COVM Speed dial setup Speed dial 1 Speed dial 2 Speed dial 3 Speed dial 4 Enter phone 8888832445 ENTER Save NOTES See Calling a speed dial number on page 45 for instructions on calling a speed dial number The memory locati...

Page 48: ...X is the telephone line number One short beep The telephone conversation recording begins During the recording you will hear one beep per minute Hold reminder tone a triple beep The Hold reminder is active a call has been on hold for more than three minutes Error tone a triple beep You press VOL or VOL and the volume has reached its highest or lowest setting You press CALL LOG and the call log is ...

Page 49: ...line is on hold Flashes rapidly when there is an incoming call ANSWER ON indicator On when the general mailbox is on and ready to receive calls SPEAKER indicator On when the speakerphone is on MUTE indicator Flashes slowly when the corded handset microphone or speakerphone is muted DND indicator On when the do not disturb function is on HEADSET indicator On when the corded headset is in use Indica...

Page 50: ...red call on the corresponding line Flashes rapidly when there is an incoming call on the corresponding line Making a call To make a call from the telephone base Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you tal...

Page 51: ...s headset and the dial pad on the telephone base Press the ON OFF button on the cordless headset Wait for a dial tone then dial the number on the base To hang up press the ON OFF button On hook dialing predialing Enter the telephone number Press REMOVE to delete any misdialed digits and make corrections if needed Lift the handset or press SPEAKER to dial OR To override automatic line selection pre...

Page 52: ... the left or right Press REMOVE to backspace and delete a digit Press PAUSE REDIAL to enter a 3 5 seconds dialing pause a P appears page 62 Press FLASH to enter a flash page 62 To delete a number While the screen displays the desired number press REMOVE to delete the number from the redial memory Answering a call To answer a call Lift the handset press SPEAKER HEADSET or the ON OFF button on a reg...

Page 53: ...to call waiting service with your telephone service provider and someone calls while you are in the middle of a call you hear a beep Press FLASH to put your current call on hold and take the new call Press FLASH at any time to switch back and forth between calls NOTES If you miss a call while the line is in use the caller ID of the missed call displays for 15 seconds after your current conversatio...

Page 54: ...only to system telephones It does not affect non system phones using the same line s Recording a call 1 2 3 Privacy OFF Record call ON Line1 00 10 06 8888832445 Telephone base operation Options while on calls 48 Privacy ON Record call ON Line1 00 00 06 8888832445 PRIV Use this feature to record two way phone conversations during a call The recording is treated the same as memos and is always marke...

Page 55: ...78 NOTES Call privacy is automatically on when recording a call Calls that you record use the same memory as the answering system Recording long conversations uses up space otherwise available for recording normal messages Please see Remaining space on page 38 Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To m...

Page 56: ...longer than 10 minutes you can also release the held call within 10 minutes and then place the call on hold again You cannot put an intercom call on hold Switching between lines Use this feature to switch between lines during an outside call Press LINE 1 LINE 4 of another telephone line to make or answer another call The current call is put on hold automatically To return to the first call press t...

Page 57: ... by using two lines at the same time You can also join an intercom call with a call on an outside line The outside line call must be established first because an intercom call cannot be placed on hold To make a three way conference call Make or answer an outside call Press HOLD and call someone on another line or start an intercom connection OR Call someone on another line or intercom someone The ...

Page 58: ...matically To end a conference call Place the handset on the telephone base to hang up or press SPEAKER The call does not terminate until all extensions hang up NOTES If an internal party hangs up the ongoing call becomes a two way conversation You cannot make any conference calls if all four telephone lines are in use If you are experiencing difficulty in using the conference features on this tele...

Page 59: ...g changes press EXIT NOTE For information about using your voicemail service contact your telephone service provider for assistance 1 2 3 4 5 COVM central office voicemail If you subscribe to voicemail service with your telephone service provider turn on the COVM feature This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail messages If you do...

Page 60: ... Press the one touch EXT 1 0 key for the destination extension or press the INT PTT ALL key then lift the handset The screen displays Calling X Handset X X represents the extension number 1 0 Handset X represents the handset name Calling X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name or Calling All OR Press INT key on the telephone base then scroll to the d...

Page 61: ...alling X Handset X X represents the extension number 1 0 Handset X represents the handset name Calling X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name or Calling All OR Press INT on the telephone base then scroll to the destination extension Press MENU ENTER NOTES Before the intercom call is answered you can cancel the intercom by pressing SPEAKER lifting an...

Page 62: ...g L 1 L 4 You hear a short tone from the telephone base The outside call is automatically transferred to the desired extension 4 Put the corded handset on the telephone base or press SPEAKER to hang up OR You can resume the call by pressing the corresponding flashing line key LINE 1 LINE 4 before the desired extension answers the call You hear a triple beep every 30 seconds when a transferred call...

Page 63: ...on rings as an incoming call to remind the extension user If the outside call is put on hold for 10 minutes and Persistent hold is disabled see page 35 it is automatically transferred to the auto attendant The telephone base returns to idle mode Answer a transferred call When you hear a short intercom ring from the telephone base Lift the handset to intercom with an extension You can talk privatel...

Page 64: ... the MUTE indicator flashing During the PTT wait state if necessary you can press and hold the previous one touch EXT 1 0 key or the INT PTT ALL key to continue speaking into the base speakerphone 4 The destination party can now respond see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual PTT to all devices 1 When the telephone base is idle press and hold the INT...

Page 65: ...to a single device or PTT to all devices on the previous page To respond with a handset see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual NOTE If the PTT call is sent to all handsets an intercom call is established with the first person who presses INT Convert a PTT call to an intercom call You can convert the PTT call to a two way intercom call on the called ...

Page 66: ...enient search feature can help you quickly find and dial numbers page 64 If there are already 100 entries the screen shows Memory is full You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the telephone base press EXIT to cancel an operation and return to idle mode If you pause for ...

Page 67: ...g the dial pad when prompted Press REP or SKIP to move the cursor to the left or right Press REMOVE to backspace and delete a digit Press and hold REMOVE to erase all digits Press PAUSE REDIAL to enter a 3 5 seconds dialing pause a P appears page 62 Press FLASH to enter a flash page 62 4 Press MENU ENTER to move on to the name Enter the name when prompted Use the dial pad to enter a name up to 16 ...

Page 68: ... to automated telephone systems When you wish to enter a pause in the dialing sequence press PAUSE REDIAL to store a 3 5 seconds pause A P appears in the telephone number Each pause counts as one digit If you want to save the number in the directory press MENU ENTER Store a flash in a directory number Use this feature to store the flash needed to access certain custom calling services in a directo...

Page 69: ... base If there are no directory entries the screen displays Directory empty 2 Press or to browse through the directory Entries appear alphabetically by the first letter in the name 1 CHRISTINE SMITH 888 722 7702 ENTER Edit Directory 4 entries ENTER Add REMOVE Delete all Directory Review directory 63 Directory empty ENTER Add ...

Page 70: ...here is an entry in the directory beginning with that letter If there is no entry matching the letter you press it remains in the current entry 4 To see other names starting with the letters on the same dial pad key keep pressing the key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jennife...

Page 71: ...elephone is idle press MENU ENTER twice to select Directory OR Press DIR on the telephone base 2 Press REMOVE and the screen displays Delete entire directory No Yes Press SKIP to confirm or press REP to return to the previous screen NOTE You cannot retrieve deleted entries Edit an entry 1 When a directory entry appears press MENU ENTER 2 Follow Steps 3 to 5 on pages 61 62 NOTE If the telephone num...

Page 72: ...ther call There are fees associated with caller ID services In addition this service might be called by different names such as caller ID with visual call waiting by different telephone service providers and might not be available in all areas It might be necessary to change telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting bu...

Page 73: ... until the caller hangs up the call has been answered at another extension or the call ends If you subscribe to caller ID service this phone automatically resets the time and date each time new call information is received You can also set the time and date yourself see Set date and time on page 22 NOTES 1 The caller ID information might not be available for every incoming call Callers might inten...

Page 74: ... missed calls its screen shows XX Missed call s All new or missed entries are counted as missed calls Each time you review a call log entry with the icon new the number of missed calls decreases by one When all the entries in the caller ID information become old have been reviewed the system removes the missed calls alert from the display and the NEW CALL indicator turns off Review the caller ID i...

Page 75: ...matic line selection press LINE 1 LINE 4 for the desired line then lift the handset Delete entries 1 2 Delete a call log entry When in the call log press or to browse to the number you wish to delete Press REMOVE to delete the shown entry from the caller ID history Delete all call log entries When the telephone is idle press CALL LOG OR When the telephone is idle press MENU ENTER Press or to scrol...

Page 76: ... new directory entry There is a confirmation tone The name and the telephone number appear If the entry is already saved in the directory the screen display remains the same and waits for more editing If there is no caller ID information you hear an error tone The number cannot be saved OR To exit without making changes press EXIT NOTE You will need to change how a caller ID number is dialed if th...

Page 77: ...en other information or no information shows for various reasons On screen message Reason Private caller The caller prefers not to show the telephone number and name Unknown caller Your telephone service provider cannot determine the caller s name and telephone number Calls from other countries may also generate this message ...

Page 78: ...check what services you have and how to access them contact your telephone service provider To use your voicemail service rather than the answering system turn off the answering system To use the answering system rather than the voicemail service contact your telephone service provider to deactivate the voicemail service Use your telephone answering system and voicemail together by setting your bu...

Page 79: ...n your system so that even when a call on one line is being answered a second auto attendant can answer another ringing line You can designate up to four auto attendants in your system see Auto attendant operation on pages 75 77 for more information Announce only annc only The called line for each incoming call flashes and rings on every extension After the number of rings you programmed see Numbe...

Page 80: ... to five new announcements to have different announcements for each line Each announcement can be up to two minutes The announcements of auto attendant general mailbox and announce only answer mode all require system memory to record so we suggest recording brief announcements in order to leave more space for messages The maximum recording time of all handsets and base is 180 minutes The actual re...

Page 81: ... you set a line to be an auto attendant it automatically picks up the ringing line after the number of rings you programmed see Number of rings on page 31 and plays your selected auto attendant announcement While the line silently rings and while the auto attendant is answering and directing a call the line indicator flashes page 44 To interrupt the auto attendant press the flashing line indicator...

Page 82: ...general mailbox See Remote access on page 83 for information If the caller does not enter any number after hearing the announcement the auto attendant announces three times Hello this is auto attendant Please enter your party s extension followed by pound If you are using a rotary telephone please stay on the line For a company directory dial star twice Then the auto attendant transfers the call t...

Page 83: ...oing announcement Person answers call Normal call Caller enters another extension or records a message Yes No AA calls extension Caller dials extension number and Caller dials and Caller dials remote access code No caller input General mailbox records message Answering system remote access 77 Auto attendant flow chart ...

Page 84: ...he telephone base flashes when there are new or missed messages and memos in the general mailbox 1 2 3 Answering system Answering system operation 78 Ans Gen MB only Ans Auto att Ans Annc only No answer General Mbox ON Play announcement 00 09 Message playback From the telephone base you can play the messages in both the general mailbox and handset deskset mailboxes If you have new messages you hea...

Page 85: ...an adjust the playback volume skip repeat or delete the message You can also call back to the mailbox message caller When a message is playing on the telephone base Lift the corded handset to listen to the message playback through the handset earpiece Press SPEAKER to switch back to speakerphone Press VOL or VOL to adjust the message playback volume Press SKIP to skip to the next message Press REP...

Page 86: ...essages from the handset mailbox NOTE If there are any new or missed messages in the general mailbox the Messages indicator still flashes after you delete all old messages Transfer message When a message is playing in the general mailbox or handset mailbox you can transfer the message to a single extension all extensions or the telephone base When a message is playing on the telephone base 1 Press...

Page 87: ... The timer stops and the recorded memo automatically plays back The screen displays 1 Change 2 OK 6 Press 1 to record that memo again OR Press 2 to save the memo and send it to the extension you selected The system announces Message transferred to mailbox X and then returns to the previous menu or memo To record a memo in the handset deskset mailbox then deliver it When the telephone is idle press...

Page 88: ...e announcement you can adjust the volume by pressing VOL or VOL If you do not want to hear the announcement press EXIT Set general delivery mailbox to not answer When the telephone is idle press ANSWER ON for the desired line Press or to scroll to No answer Press MENU ENTER Disable the answering system When the telephone is idle press ANSWER ON for the desired line to disable Press or to scroll to...

Page 89: ...ing playback 5 Press to stop and return to the remote commands during playback 6 Press to skip to the next message during playback 7 Press to transfer the current message during playback Press to end the call 4 Hang up to end the call and save all messages that have not been deleted Cut out the remote access wallet card at the back of this user s manual for quick reference NOTES 1 If you do not en...

Page 90: ...full and you cannot record new messages until old ones have been deleted Check the system remaining space page 38 frequently to maintain availability of space for incoming messages 5 If you press 4 within five seconds of each message playback start the previous message plays instead of repeating the current message Answering system Remote access 84 ...

Page 91: ...are registered By pressing the ON OFF button on the cordless headset you can see the extension 0 icon on the telephone base screen Switch between corded or cordless handset telephone speakerphone and cordless headset Use the following instructions to switch between the telephone base components corded handset speakerphone corded headset and cordless headset You must use the intercom system page 54...

Page 92: ...ng an intercom call with a cordless handset Call log empty There are no entries in the caller ID history Cordless headset registered The cordless headset registration was successful COVM reset COVM feature is reset Deleted A call log entry a redial number or a directory entry was deleted Deregister all All registered devices will be deregistered from the telephone base Deregistering The telephone ...

Page 93: ... IN jack at the telephone base No device registered There are no handsets or headsets registered to the base to deregister No items stored The redial list is empty M O H currently in use Please try again later You cannot record or playback music on the telephone base while a call is listening to the current hold music Please enter another access code The access code you are trying to save already ...

Page 94: ... is being used Speed dial X No number You cannot initiate a speed dial without a telephone number stored in that speed dial location The system is busy Please try again later The system resources are all occupied This is your mailbox You cannot transfer a message to the telephone base general mailbox To use headset turn off M O H or reset source You cannot use a corded headset while the M O H sour...

Page 95: ...rms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your telephone base has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Ap...

Page 96: ...ar water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where n...

Page 97: ...een portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker Should NOT place wireless telephones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless telephone at the ear op...

Page 98: ...riels dissolvants de nettoyage des vapeurs de gazoline etc une fuite de gaz naturel etc N utilisez pas ce produit près de l eau ou lorsque vous êtes mouillés Par exemple ne l utilisez pas dans des sous sols humides ou sous la douche ou près d une piscine d un bain d un évier de cuisine ou d une cuve de lavage N utilisez pas de liquides ou de vaporisateurs aérosol de nettoyage Si le produit entre e...

Page 99: ...rdiaques implantés dans l organisme Appuyée par l Administration des aliments et drogues FDA des États unis la firme WTR recommande aux médecins Avis aux détenteurs de stimulateurs cardiaques Ils doivent tenir le téléphone sans fil à une distance d au moins six pouces du stimulateur cardiaque Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulateur cardiaque tel que dans une ...

Page 100: ...ranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service provider ...

Page 101: ...experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interfere...

Page 102: ... should expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for TWO 2 YEARS from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a perio...

Page 103: ...se or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively des...

Page 104: ...ement backyard and garage with exceptional sound quality Telephone operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base can communicate over a certain distance which can vary with the locations of the telephone base and handset the weather and the construction of your building Redefini...

Page 105: ...ed handset First try all the suggestions mentioned above Make sure you plug the handset cord securely and firmly into the HANDSET jack on the telephone base and the corded handset If the previous suggestions do not work disconnect the telephone base from the telephone jack and connect to a different telephone If there is no dial tone on that telephone either the problem is in your wiring or local ...

Page 106: ...contact your DSL service provider for more information about DSL filters You may be able to improve the performance of your telephone base by installing your new telephone base as far as possible from any other existing corded or cordless telephone system that may already be installed Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone...

Page 107: ...phone jack and plug in a different telephone If you still hear other calls call your telephone service provider My telephone base does not ring when I receive a call Make sure that the ringer is not off Refer to the section on ringer selection in this user s manual Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the power ...

Page 108: ...ning off any audio devices near the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode When using a telephone base speakerphone controlling background noise in your environment is essential While you are listening to your...

Page 109: ...I have difficulty hearing messages Press VOL to increase the speaker volume on the telephone base System does not answer after the correct number of rings Make sure that the answering system is on page 74 If toll saver is selected the number of rings changes to two when there are new messages waiting page 32 If the memory is full or if the system is off the answering system answers after 10 rings ...

Page 110: ... page 83 Make sure you are calling from a touch tone telephone When you dial a number you should hear tones If you hear clicks the telephone is not a touch tone telephone and cannot activate the answering system The answering system may not detect the remote access code while your announcement is playing Try waiting until the announcement is over before entering the code There may be interference ...

Page 111: ... sure your Internet connection is working properly Make sure that the software is installed and running for your nontraditional telephone service Make sure to plug your USB telephone adapter into a dedicated USB port on your computer Do not plug it into a multiple port USB hub USB splitter that is not powered In a few rare instances the USB port on your computer may not have enough power Try using...

Page 112: ... 28 Caller ID delete entries 69 dial an entry 69 Review information 68 save entries to directory 70 Call privacy 48 Call screening 34 Call transfer 56 57 Call waiting 47 66 Capacity 60 74 Central office voicemail COVM on or off 53 reset 53 Chain dialing 51 Conference calls 51 52 Customer support 41 D Deskset mailbox setup 39 40 Default announcement 29 music 23 24 26 Delete all old messages 79 call...

Page 113: ... base 6 Intercom answer 55 end 55 with a cordless handset 54 with a deskset 54 J Join a call in progress 50 L Last number redialing 46 Limited warranty 96 97 Line indicators 42 Low battery 9 M Mailbox setup 32 38 Maintenance 89 Make call 44 45 conference call 51 52 intercom call 54 55 push to talk PTT call 58 Memo play back 82 Record and deliver 81 Memory match 68 Menu settings 15 Message indicati...

Page 114: ...ricted prefix 18 Review caller ID information 68 directory entries 63 S Screen display messages 86 88 Screen icons 42 Search by name 64 Set date and time 22 Speed dial enter edit or delete number 41 setup 41 T Technical specifications 98 Telephone base operation 44 59 Telephone operating range 98 Temporary ringer silencing 46 Three way conference calls 51 52 Transfer call 56 57 message 80 Troubles...

Page 115: ...to the remote commands 5 Skip the message 6 Transfer the message 7 End remote access call or hang up Call your telephone number then enter your four digit access code preset to 0000 Model name SynJ SB67138 Type DECT 6 0 4 line corded cordless small business system 2010 2014 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed...

Page 116: ...Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 SynJ is a trademark of Advanced American Telephones Printed in China Issue 15 0 AT T 12 14 www telephones att com ...

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SynJ SB67138, User Manual

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