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+1 844-352-7680
Troubleshooting
If the fan does not operate, contact your Synexis Account Representative at 844-352-7680
for assistance.
Maintenance
To keep your device(s) in top condition, we recommend routine cleaning. If your purchase of the
Synexis Microbial Reduction System includes a maintenance contract, the following recommendations
are handled by Synexis Field Engineers during regular scheduled visits.
• Bulb Replacement: The UV-A bulb should maintain the same intensity no matter the speed of
the fan. Bulb is warrantied for 2 years. The maximum bulb rating is 50V, 21W. Replace bulb with
Model No. M4–CX–08, manufactured by LCD Lighting.
• Filter Cartridge and Sail Replacement: Filter cartridges and Sails are replaced using the typical
schedule below. Each Sail comes pre-packaged in a food-grade plastic bag to maintain quality
before use. For best performance, the Sail should not be removed from the bag until it is time to
insert it into the device. The filters and Sail can be disposed of in regular trash or as recyclable fiber
and plastic (frame and polyester fabric). No special handling conditions are required.
Sail Replacement
• First 7-14 days after first turning device on. This is called the Control Phase and is when a Synexis
System is first introduced to a new environment and level of bioburden.
• Every 3 months* (once per quarter)
Filter Replacement
• MERV 11 filter:
— First 7-14 Days (MERV 11 filter ONLY) after first turning device on. This is called the Control
Phase and when the Synexis System is first introduced into a new environment and new level of
bioburden.
— Every 3 months
**
(once per quarter)
• Carbon Filter:
— Every 6 months
**
Do not try to repair or adjust any of the electrical components in your Sentry device.
Contact Synexis for assistance.
* Complex environments might require a more frequent Sail change. This is identified on the front-end of a project and
would be detailed in the agreement.
** Complex environments (such as industrial applications) involve higher levels of particulates in the air. Under such
conditions, filters may need to be changed on an ‘as-needed basis’.
Summary of Contents for Sentry
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