Synesso S Series Owner'S Manual Download

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5610 4th Ave S. / Seattle, WA

98108

—USA

Tel: +1 206 764 0600 / Fax: +1 206 764 0601

Ordering Parts: [email protected]

Technical Support: [email protected]

Information: [email protected]

www.Synesso.com

SYNESSO S SERIES

OWNER

’

S MANUAL

VERSION 2020.1

Last Revision: September 2020

Summary of Contents for S Series

Page 1: ...08 USA Tel 1 206 764 0600 Fax 1 206 764 0601 Ordering Parts parts Synesso com Technical Support tech Synesso com Information info Synesso com www Synesso com SYNESSO S SERIES OWNER S MANUAL VERSION 2020 1 Last Revision September 2020 ...

Page 2: ...rements 10 Installation and Installation Diagrams 11 13 Startup 14 Operation 15 17 Programming Handheld Controller 18 29 Menu Level 1 Operations 18 22 Volumetric Programs 20 Error Codes 22 Menu Level 2 Settings 23 28 Program Mode Temp Scale 23 Error Log 28 Firmware 29 Maintenance 30 33 Quarterly Preventative Maintenance Guide 32 Annual Warranty Checklist 33 Flowmeter Calibration Instructions 34 Tr...

Page 3: ...ther technical documents Pump Motor Combination hoses 3 8 compression fittings on all hoses 8 Long metal reinforced ID drain hose hose clamp attached Fitting 1 4 male NPT x 90 x 3 8 Compression if not CE Accessory Package Portafilters per customer specification blind basket Synesso 3 oz 90ml shot glass 4oz jar cleaning detergent and a 58 4mm tamper Electrical plugs are ONLY included on CSA Certifi...

Page 4: ...n Brew coffee tanks are hydrostatically tested to 375 psi Steam tanks are pressure tested to 75 psi The electrical system is subject to an electrical withstand test of 1 20 kV AC for 1 sec ond with a 7 mA limit IMPORTANT Information for Synesso Espresso Machines DISCONNECT FROM POWER BEFORE SERVICING Read the entire manual before operating this machine Steam and condensation from the steam wand di...

Page 5: ...at the machine is switched off at the red on off switch on the front panel and the machine is unplugged Depressurizing the Steam Tank Depressurizing the Brew Tanks 1 Turn off the element circuit breaker located under the machine 2 Also turn off the water supply to the machine 4 The brew tanks are depressur ized once the pressure gauge reads zero Note the brew gauges are rated at 0 300 psi 3 In the...

Page 6: ... Allen Wrenches 3 32 1 8 9 64 5 32 3 16 1 4 steam valve seat Wrenches 2x11 32 1 4 5 16 3 8 2x7 16 1 2 2x9 16 5 8 11 16 3 4 12mm 17mm Adjustable wrenches Medium size 1 1 4 opening and Small for tight spots Pliers Channel Lock Standard pliers and Side Cutters Philips Head Screwdrivers 2 short 2 long and 1 Flat Head Screwdrivers 2 short 2 medium length 1 medium 0 medium A large flat head screwdriver ...

Page 7: ...Switch with Manual Reset Brew and Water Control Valves In addition to the standard 2 Year Plus Warranty Synesso will cover the following items under a Limited 5 year Warranty Steam Valve Actuator Machine Body Machine Frame Heating Elements Wire Harness Flow Meters Copper Tubes Brass Fittings Temperature Probes Lifetime Warranty on Group Head Actuator As semblies Wearing parts not included in the 2...

Page 8: ...r product will be returned to the purchaser with shipping prepaid Many jurisdictions have codes and regulations governing sales construction installation and or use of products for certain purposes which may vary from area to area While Synesso attempts to assure that its products comply with such codes it cannot guarantee compliance and cannot be responsible for how the product is used or install...

Page 9: ...er tighten Turn incoming water ON and check for leaks Synesso machines require a minimum of 50 PSI 3 5 bar of line pressure at 30 gal 120 L per hour to have the auto fill system for the steam tank functioning properly Please ensure that the incoming water meets this requirement or contact Synesso for alternative methods of boosting water pressure NOTE Synesso sells a Euro hose adaptor hose and fit...

Page 10: ...s slow or voltage is low you may install an In Line Buck Boost transformer Buck boost transformers come in different sizes Please choose the appropriate one for your machine if re quired Machines require a 1 0 KVA transformer SPECIAL ELECTRICAL INFORMATION FOR EMC COMPLIANT MACHINES CE FOR EUROPE AND OTHER LOCATIONS To comply with EMC Electromagnetic Compatibility regulations machines built prior ...

Page 11: ...ed on the incoming water supply Water treat ment requirements will vary and it is important to use a system designed to match the needs of your spe cific area Water filtration systems require periodic maintenance including cartridge or filter replacement Proper filtration and service is vital to the function of the machine and the quality of the espresso served Follow the instructions provided by ...

Page 12: ...12 INSTALLATION WORK STATION S200 ...

Page 13: ...13 INSTALLATION WORK STATION S300 ...

Page 14: ...1 3 bar when the factory set tempera ture of 250 F is reached The factory set temperatures for each brew tank is 203 F Temperature readings for the steam and brew tanks are displayed on the handheld controller Temperature set points can be adjusted by following the instructions on pages 19 and 20 Once the readings are at the set temperature the machine is fully operational and ready for use Note A...

Page 15: ...n be easily accessed and adjusted through the controller Preparing to Brew Espresso 1 Select the desired spout and basket configuration Single double and bottomless portafilters are availa ble through Synesso The single spout portafilter is used with a single 7g basket to brew a single shot The double spouted and bottomless portafilters can be used with double 14g or triple 18g or 21g bas kets to ...

Page 16: ...controller see page 20 for programming instructions Make changes between shots not while brewing 6 To stop a shot early shift the handle in either direction or press the purge button 7 After the shot remove the portafilter tap out your spent puck and clean the basket 8 Purge the group S Series machines have purge buttons which will dispense a timed pulse of full pressure water to aid in cleaning t...

Page 17: ...rate temperature measurement 8 Heat the milk to approximately 150 F to 170 F 65 C to 76 C then deactivate the steam wand If you are using your hand to help determine the temperature it will feel about as hot as you can stand without burning yourself Milk thermometers are also an excellent way to determine the temperature of the milk Caution Do not overheat the milk and scald it Scalded milk should...

Page 18: ...ew group along with the steam tank The most recent error will also be shown in the lower right corner No settings can be changed on this screen In some circumstances numeric temperatures will not be shown If a tank is reading LOW this indicates that the tank is below the temperature probe s effective range of measurement 170 F 270 F 76 6 C 132 2 C Readings above the effective range will show as HI...

Page 19: ...point is a goal temperature for the brew tank The tank will heat to reach the set point then use a PID based algorithm to remain stable and balanced at that temperature when in use Allow 10 15 minutes for a brew group to adjust to a large set point change Smaller changes take less time to restabilize Line 2 indicates the set point for brew group 1 in this example 203 0F Line 3 indicates the set po...

Page 20: ... program 1 activated by a left shift of the group top handle and program 2 activated by a right shift of the group top handle Line 3 indicates the adjustable preinfusion values in seconds for the left and right programs If the value is adjusted to 0 seconds the preinfusion stage will be skipped Line 4 indicates the adjustable flow count values There are about 4 5 counts per milliliter of water dis...

Page 21: ...Line 2 indicates the adjustable amount of time that the purge will run before shutting off This setting is used for all purge buttons To cycle to the next display screen press the down button Menu Level 1 Purge Button Time Menu Level 1 Auto Backflush Auto backflush can be activated by pressing the line button associated with the group you want to flush Set the value to ready then place a portafilt...

Page 22: ...tanding these codes operators can remedy is sues more quickly The most recent error can be found on the temperature overview screen at the lower right corner An error found there is not necessarily happening currently BR Brew System Codes GROUP 1 GROUP 2 GROUP 3 CODE DESCRIPTION BV Brew valve BRBV01 BRBV02 BRBV02 Brew Valve has been on for 5 consecutive minutes OT Over Temp BROT01 BROT02 BROT02 Ov...

Page 23: ...evel 2 Program Mode This is the first screen of the 2nd level of menus the program mode select screen Line 2 toggles between universal program mode and individual program mode In universal mode the Left programs on both groups are the same Likewise the Right programs on both groups are the same In individual program mode the Left and Right programs on group 1 are not tied to group 2 s programs Thi...

Page 24: ...nks Before draining the tanks turn off the heating element breaker Once the pressure has dropped turn the brew valve setting back to NORMAL and attach the appropriate drain hose to the brew group s drain fitting Turn the brew valve setting back ON once the drain hoses are securely attached This will allow the water in the brew groups to fully drain in approximately 5 minutes When the brew groups a...

Page 25: ... bottomless portafilter dispense 16 18 grams of coffee into a 14 gram basket with a thermal probe inserted 1 8th of an inch from the surface and in the middle of the puck packing and tamping the grounds in the basket as usual The thermal probe is then wired to a calibrated FLUKE thermometer to relay the actual temperature of the water flowing through the puck while pouring a 25 second 2 ounce shot...

Page 26: ... for each machine Contact Synesso Technical Support if you need to obtain the original factory determined offset values Menu Level 2 Steam Offset PROGRAMMING Menu Level 2 Calibrate Flowmeters The flowmeter calibration feature is made available with firmware v2 64 The feature allows for technicians and advanced users to calibrate the flowmeters in order to achieve ex treme accuracy in their output ...

Page 27: ...ly Refer to the mark ings on the battery for replacement info Menu Level 2 System Clock Menu Level 2 Heating Elements The steam element requires a lot of power to heat We split the load onto 2 parallel circuits each with their own relay which can be deactivated independently here This is useful for some troubleshooting Leave both lines in ACTIVE mode unless circumstances warrant You may also turn ...

Page 28: ...down buttons to change the viewed error Press the 4th line button again and CLEAR will begin flashing instead of SCROLL Press the 4th line button again to deselect both options To clear the Error Log press the 4th line button 2 times so that CLEAR is flashing Press an arrow button to select clear The 4th line will ask you to confirm clearing the error log as shown below Change the flashing NO to Y...

Page 29: ...sion 2 64 as of 2020 If the machine is running off of an older firmware version and you would like to update to the current version so as to make certain features available and receive the most improved machine functionalities please have a qualified technician reach out to Synesso Technical Support One of our technicians can provide the latest firmware and instructions needed to perform the updat...

Page 30: ...lead to valve and flow prob lems Remove and clean the screen and screw after backflushing is complete Do not forget to reinstall General Machine Cleaning 1 Clean the surface of the machine using a soft damp cloth Avoid using abrasive cleaners or cleansing pads Take extra care on the mirror finish stainless steel surfaces A micro fiber towel is recommended to avoid scratches 2 Make sure the steam w...

Page 31: ...he portafilters Note Rinse screens and screws thoroughly before installing and using Make sure you install the screens before brewing any shots of espresso Failure to do so may plug the drain lines with coffee grounds DO NOT overtighten the screw during reassembly Monthly 1 Check your water filtration system and make sure the cartridges and filters are changed as needed In ar eas of high mineral c...

Page 32: ...heck that expansion valve does not leak at 9 bar 11 12 bar is the factory standard setting Expansion valve 1 4070 Check line and pump pressures Inspect steam tank vacuum breaker Replace if signs of leaking Vacuum breaker 1 4265 Inspect steam tank pressure relief valve dark spots may indicate leaking Replace if signs of leaking Pressure relief valve 1 4100 Depressurize steam and brew systems check ...

Page 33: ...r in 6 8 seconds Test consistency and accuracy of volumetrics across all groups Check that expansion valve does not leak at 9bar 11 12 bar is the factory standard setting Expansion valve 1 4070 Check line and pump pressures Replace steam tank vacuum breaker Vacuum breaker 1 4265 Inspect steam tank pressure relief valve dark spots may indicate leaking Replace if signs of leaking Pressure relief val...

Page 34: ... make the starting brew pressures more consistent run each group briefly without the pump on This can be done using the BREW VALVES function on the TEMPERATURE DISPLAY screen found in the 2nd level menu see page 23 5 In the 2nd level menu cycle to the FLOWMETER CALIBRATION screen see page 26 6 Position the cup under the 1st brew group 7 Follow the on screen prompts to dispense a test volume of wat...

Page 35: ...rind is too coarse Portafilter baskets are worn or cracked replace Brew temperature is too cold Crema is Thin with Large Bubbles and Tastes Astringent Coffee is old Grinder burrs are dull Brew temperature may be set too low Diffuser Screen is Loose This is most likely caused by over filling the portafilter basket with coffee This causes the expanding coffee puck to push against the diffuser and be...

Page 36: ...reaches 10 12 bar while heating from a cold state If the pressure does not exceed brew pressure the expansion valve will need to be tightened Check pump to make sure pressure is properly set Water supply hose to the pump is kinked Water filter is plugged Check and replace if necessary Brew valves are worn and water is being diverted to the discharge drain Look for error VMUF0 Brew Pressure is High...

Page 37: ...tank The readout can show a temperature of a few degrees above your set point but your brew water is actually at the set point Brew Temperature Reads Low error BRUT0 Be sure to allow 20 40 minutes from the time the machine is powered up as the temperatures need to stabilize Ambient temperature and airflow can change how quickly the machine reaches stability Make sure the set point has not been cha...

Page 38: ...ing Through All Possible Indicators Shot timer is stuck in test mode Have a technician inspect the timer board Steam Wand Drip at the Steam Wand Tip A small amount of water will naturally drip as water condenses and accumulates in the wand between uses Make a habit of purging the steam wand of all accumulated liquids before and directly after steam ing a pitcher of milk Steam valve seal is worn Ha...

Page 39: ...If the temperature in the steam tank is set very high then this could allow for the preheated brew water to be too hot and cause some erratic brew temperature spikes There are ways to make this work if it is absolutely necessary to have a very hot steam tank Contact Synesso Technical Support for more details Steam Tank Steam Tank is Not Filling Check for STFV00 STFP00 and or LOW H20 errors Power c...

Page 40: ... Leaks Hot Water Tap If the drip is cold water the water control valve on the cold side of the mix valve is leaking Have a techni cian replace the valve If the drip is warm or hot water the water control valve on the hot side of the mix valve is leaking Have a technician replace the valve Steam Wand See troubleshooting related to steam wand starting on page 38 Brew Groups A leaking diffuser indica...

Page 41: ...r adequate water flow to the machine Have a technician perform further diagnostics Portafilter Stopping Point is Off Under normal circumstances when the portafilters are fully engaged the handle will face the barista If the portafilter stopping point is occurring before this point handle points to the left check that the standard size 8 5 mm gaskets are being used and that the gasket is seated ful...

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