Q u i c k R e f e r e n c e
11
Troubleshooting
Symptom
Probable Cause
Action
Scanner does not
come on
Cables are not
secure.
Verify that the data
cable connection
and trigger cable
connection are se-
cure.
Power is not
applied to scanner.
Power for the scan-
ner is provided by
the WWC 1000 (or
other terminal
host). Verify that
the terminal has a
charged battery in-
stalled.
Scanner does not
decode a bar code
Bar code is
unreadable.
Verify that the bar
code is not defec-
tive, i.e., smudged
or broken.
Scan window is
dirty.
Clean scan window
with a lens tissue.
Tissues for eyeglass-
es work well. Do
not use tissues coat-
ed with lotion.
Symbology is not
enabled.
See your system ad-
ministrator.