Symbol SPT 1700, Product Reference Manual

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17-11
Getting Help With Your SPT 1700 Terminal
Cradle Troubleshooting
Serial Cradle
LEDs do not light when the cradle is plugged in:
!
Cradle is not receiving power. Make sure the power supply is securely connected and
receiving power.
LED does not light when the terminal is inserted:
!
Terminal is not seated firmly in the cradle. Replace the terminal in the cradle.
Attempt by the cradle to HotSync the terminal failed:
!
Terminal was removed from the cradle while the LED was blinking green. Replace
the terminal in the cradle. This allows the cradle to attempt another HotSync
.
!
Terminal’s battery is dead. Recharge the battery.
!
Active Error dialog box on terminal. Error dialog box must be cleared in the
terminal. Tap “OK” on the terminal’s touchscreen.
Ethernet Cradle
The unit locks up with all LEDs flashing red:
!
The unit could not configure itself, or it lost its lease on one of its ID addresses.
!
Hook the unit up to an Ethernet network with a correctly functioning DHCP server
and 6 available IP addresses.
General Troubleshooting
SPT 1700 terminal does not turn on:
!
Adjust the contrast control.
!
Make sure the battery is charged and installed properly.
!
Recharge the battery. If your SPT 1700 terminal still does not operate, try a soft reset;
see
Resetting Your SPT 1700 Terminal on page 18-5.