Symbol Series 3300 System Administration Manual Download Page 11

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Contents

Error Recovery and Troubleshooting

Error Messages .......................................................................................... 4-2

Troubleshooting ........................................................................................ 4-3

Startup Failures .......................................................................................... 4-4

Boot Failure Messages ..................................................................... 4-4

Self Test Function ...................................................................................... 4-5

Running the Self Test ...................................................................... 4-5

Self Test Summaries ......................................................................... 4-5

Keyboard Test .................................................................................. 4-6

Exiting Self Test ............................................................................... 4-7

Scanning Problems .................................................................................... 4-8

Memory Transfer Program ........................................................................ 4-9

Running Memory Transfer .............................................................. 4-9

Port Pin-Outs

Scanner Port (DE-9) ..................................................................................A-1

COM1 Serial Port (DB-25) ........................................................................A-2

COM2 Serial Port Connector (RJ-41) ........................................................A-3

Null Modem ...............................................................................................A-4

Keyboard Layouts

......................................................................................B-1

Communications Status Codes

.............................................................C-1

Summary of Contents for Series 3300

Page 1: ...Series 3300 System Administration Manual 59040 00 90 Revision A July 1993...

Page 2: ...material create a derivative work from a licensed program or use a licensed program in a network without written permission from Symbol The user agrees to maintain Symbol s copyright notice on the li...

Page 3: ...is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In...

Page 4: ...n permissive RJ11C programmable RJ41S and RJ458 fixed loss loop RJ41S Radio Interference Notice This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions...

Page 5: ...damage in transit If the original container is not available ask your Service Center to order another Make sure the terminal is turned off when you pack it Leave the battery pack in stalled so that i...

Page 6: ...tenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunica tions company cause to request the user...

Page 7: ...es Inc representative for support and service Symbol Technologies Inc Canadian Sales and Service 93 Skyway Avenue Unit 106 Building B Etobicoke Ontario Canada Phone 416 674 1497 European Service For s...

Page 8: ...vii...

Page 9: ...4 Scanners 1 5 Radio 1 5 Environment 1 6 Intrinsically Safe Configurations 1 6 Storage 1 7 Maintaining the Series 3300 Cleaning 2 2 Maintaining Batteries 2 3 Battery Life 2 3 When to Replace or Rechar...

Page 10: ...Off 3 2 Normal Power On Off 3 2 Automatic Power On Off 3 2 Forcing Power Off 3 3 Restarting After A Forced Power Off 3 3 Booting the 3300 3 4 Warm Boot 3 4 Cold Boot 3 5 Booting to Command Mode 3 6 A...

Page 11: ...ction 4 5 Running the Self Test 4 5 Self Test Summaries 4 5 Keyboard Test 4 6 Exiting Self Test 4 7 Scanning Problems 4 8 Memory Transfer Program 4 9 Running Memory Transfer 4 9 Port Pin Outs Scanner...

Page 12: ...Series 3300 System Administration Manual x...

Page 13: ...Series 3300 System Administration Manual xi...

Page 14: ...apter 2 provides instructions for initializing and maintaining the 3300 including replacing and charging the batteries and downloading application programs Chapter 3 describes basic operational proced...

Page 15: ...59040 00 89 PRC 3310 Quick Reference Guide 59040 01 89 Series 3300 with Integrated Scan Module Quick Reference Guide 59040 04 89 Series 3000 System Software Manual 59045 00 94 Series 3000 Application...

Page 16: ...R DOS provides access to a number of commercially available programming tools Additional program ming tools available from Symbol make programming the system easier and pro vide access to special feat...

Page 17: ...or 35 keys 2 LCD display screen 3 Standard end cap optical end cap not shown 4 End cap latch 5 Scanner port DB 9 6 COM2 serial port RJ 41 7 COM1 serial port DB 25 8 Battery charger port 9 Internal mod...

Page 18: ...le the pack is in the 3300 The adapter plugs into a 115V AC wall outlet and into the system see Chapter 2 The Universal Battery Charger UBC charges up to four battery packs The packs must be placed in...

Page 19: ...ver serial or modem communication line At the same time the NiCad battery pack is recharged This simplifies many routine administrative tasks by eliminating the need to connect cables to the terminal...

Page 20: ...3300 including wand scanners and laser scanners Also available is an integrated scanner module which permanently attaches to the terminal Figure 1 4 Scanners Radio The PRC 3310 includes an internal r...

Page 21: ...ons Certain configurations of Series 3300 systems are certified for use in potentially hazardous environments These systems are specially ordered and configured for such use Some procedures described...

Page 22: ...an a week it should be stored in a cool dry place away from dust It is best to remove the battery pack and pack the ter minal in its original shipping container If you are storing the terminal for a s...

Page 23: ...Series 3300 System Adminstration Manual 1 8...

Page 24: ...er describes the basic procedures required to prepare and maintain a Series 3300 terminal in operating condition These procedures include Cleaning the terminal Replacing and charging batteries Initial...

Page 25: ...nimum amount of maintenance Proper use and care of the system will increase its life To clean the 3300 use a clean soft cloth dampened with a mild cleaner such as soap and water Caution Do not pour sp...

Page 26: ...pproximate battery life between charges NiCad or replacement Alkaline which reflects the data collection method is summarized in Table 2 1 Note that these values will vary with the application and in...

Page 27: ...also displayed At this level the 3300 continues to operate but there is probably less than one hour of usable power left VERY LOW When the power becomes very low the REPLACE CELLS message is displayed...

Page 28: ...trinsically safe systems product number 3045 006 9 Volt alkaline batteries vary slightly in size so some may not make good electrical contact The following batteries are known to be the proper size an...

Page 29: ...k To remove and replace the primary battery pack do the following refer to Figure 2 1 Warning This procedure is not approved for and should not be performed in potentially hazardous environments 1 Tur...

Page 30: ...hazardous material laws 5 Install a fully charged battery pack or the battery tray with new alkaline batteries in the battery compartment and replace the battery compartment cover Replacing Alkaline...

Page 31: ...cradle Refer to the cradle documentation for additional information To charge the NiCad batteries in the 3300 using the 12V adapter do the following refer to Figure 2 2 Warning This procedure is not a...

Page 32: ...tures between 0oC and 45oC 32oF to 113oF Recharge as soon as you see the Low Battery message Recharge primary batteries after storage If you find that your battery pack begins to need recharging more...

Page 33: ...re replacing the backup batteries To retain programs and data in RAM while replacing the backup batteries it is necessary to have main power applied If the 3300 has the standard end cap non optical yo...

Page 34: ...ws 5 Insert the new lithium backup batteries into the placement socket with the ribbon handle on the top 6 The lithium batteries must be installed with the and signs on the battery on the same side as...

Page 35: ...ndhex command refer to the Series 3000 Application Programmer s Manual Other software may be used in place of sendhex Cancelling Communication At any time during the communication session you can canc...

Page 36: ...hazardous environments 1 Power OFF the 3300 and host PC 2 Attach the male connector end to the 3300 and the female end to the host s serial port Figure 2 4 3 Power up the PC and start the communicatio...

Page 37: ...an earlier version and encounter communication errors use a lower baud rate 4 Boot the 3300 to command mode refer to Chapter 3 56 key On Off and A D 35 key On Off and BkSp Shift After booting the ter...

Page 38: ...Enter 8 Data Bits The data bits screen is displayed Comm Parameters Data Bits 7 Press 7 recommended or 8 to specify the data bits or use the up and down arrows When the correct value is displayed pre...

Page 39: ...ready to receive the program from the host PC The 3300 displays Comm Parameters Start ENT 11 Press Enter on the 3300 The terminal waits a few seconds for the host PC to initiate communications While...

Page 40: ...t the transfer was successful Other status values are described Appendix C Ending Communications To return to the Command Mode main menu press Clear on the 3300 Turn the terminal off and detach the co...

Page 41: ...Series 3300 System Adminstration Manual 2 18...

Page 42: ...Operating the Series 3300 This chapter describes the basic operations involved in using the Series 3300 including Powering the 3300 on and off Booting the terminal Adjusting the display Scanning Using...

Page 43: ...ck on it s program will normally resume in the same place where it was when it was powered off The data stored in memory also remains intact Before the 3300 powers up it checks the batteries for enoug...

Page 44: ...ed Power Off If an operator is forced to power down the 3300 because of defective software the System Administrator should restart the system following the warm or cold boot procedures given below Not...

Page 45: ...the RAM disk This process is similar to pressing the Ctrl Alt Del keys on a PC except that it does not clear the system s memory To perform a warm boot power off the system and then follow these steps...

Page 46: ...isk All contents of the RAM disk will be lost To perform a cold boot power off the system and then follow these steps On the 56 key keyboard 1 Press and hold On Off 2 Press and hold Enter F4 and F1 3...

Page 47: ...ng a Program Download to transfer an application program from the host system to the 3300 refer to Chapter 2 To boot to Command Mode power the system off then perform the following steps On the 56 key...

Page 48: ...urns off when the 3300 is powered off Display Contrast The contrast of the LCD display can be adjusted making the display more readable in different lighting conditions and at different viewing angles...

Page 49: ...permanently installed option Caution Only scanners designated as Intrinsically Safe with the PDT 3300 may be used in potentially hazardous environments Scanning Tips Bar code labels that do not meet...

Page 50: ...the system off 2 Find the rubber boot provided with the 3300 with two connector access holes Slip the larger hole of the rubber boot over the scanner s DE 9 connec tor Figure 3 1 3 Remove the rubber...

Page 51: ...n be defined as soft triggers Refer to the Series 3000 Application Programmer s Manual for more information on this program To use a laser scanner do the following refer to Figures 3 3 and 3 4 Warning...

Page 52: ...3 11 Operating the Series 3300 Figure 3 3 Using a Laser Scanner Figure 3 4 Using the Integrated Scanner Module...

Page 53: ...t a 0 to 45 degree angle above or below the line of the bar code see Figure 3 5 The best angle depends on the bar code 3 Draw the scanner smoothly and at a moderate speed from right to left or from le...

Page 54: ...r special function is produced by the character keys Using the Keyboard Except for boot operations the Series 3300 expects keys to be pressed one at a time Depending on the configuration whether ERR30...

Page 55: ...o Yes Enter Sp dark Bksp light Clear Caps lock Func Ctrl Shift U V W X T Ssend O P Q R N M menu help H I J K L G lamp F E D C B A On Off F5 F10 F4 F9 F3 F8 F2 F7 F1 F6 Y Z SPACE ALPHA CTRL FUNC BKSP S...

Page 56: ...case letters are not available on the 35 key keyboard Pressing Func followed by Ctrl produces Alt characters just like the Alt key on a PC Appendix B shows the characters and operations produced by se...

Page 57: ...oduce alphabetic characters Uppercase only Func Function key Invokes special keyboard functions Ctrl Control key Generates control characters F1 F5 F6 F10 Function keys The use of these keys is determ...

Page 58: ...Troubleshooting This chapter provides information to assist in basic trouble analysis and correc tion including Error messages Troubleshooting startup failures Running the Self Test function Scanning...

Page 59: ...ages may also be disabled by the application Refer to the application documentation for fur ther information Table 4 1 Error Messages Message Explanation Double Key Error Two or more keys were pressed...

Page 60: ...ding 3300 does not respond when keys are pressed Application Program was not downloaded successfully Repeat downloading Scanner will not operate Scanner connection is loose or disconnected Reconnect s...

Page 61: ...ting prop erly This procedure is described later in this chapter After downloading new system software warm boot the 3300 Boot Failure Messages During a cold boot the system briefly displays a status...

Page 62: ...elf Test is displayed and press Enter Self Test Summaries The Self Test is divided into five functions or screens Config Screen 1 Reports the terminal type and version time date main and backup batter...

Page 63: ...des for each key Table 4 3 56 key Keyboard Test Codes Key Scan Code Key Scan Code F1 F6 00 W mult 28 F2 F7 01 X divide 29 F3 F8 02 Y 30 F4 F9 03 Z 31 F5 F10 04 CapsLock 32 A 06 Func 33 B 07 Ctrl 34 C...

Page 64: ...lear to end the test When you press Clear the display returns to the command mode function menu Key Scan Code Key Scan Code Space 00 down arrow M 18 Alpha 01 N 19 Shift 02 7 O 20 Control 03 8 P 21 Fun...

Page 65: ...e labels may include Smudged labels Very dark or very light labels Highly reflective surfaces or coatings Poor color contrast The following may also cause unsuccessful scans Moving the contact wand sc...

Page 66: ...s determined by the communication software used Running Memory Transfer Memory transfer is conducted using communications over a direct connection be tween the 3300 and the host computer using a null...

Page 67: ...one or use the up or down arrow key and press Enter If you select All the program skips to the summary screen step 10 7 If you select Range the screen displays RAM Use Arrow Keys Start End 00000 9FFFF...

Page 68: ...e up and down arrows scroll through the list of baud rates until the correct rate is displayed and press Enter Flow control may be necessary at 38400 bps and higher 12 Specify the data bits Press 7 or...

Page 69: ...ge being transferred Memory Transfer Sending XXXX The display is updated for every 1024 bytes 1 KB of memory 16 When the transmission has completed or aborted the transmission status screen is display...

Page 70: ...n descriptions are listed in Table A 1 Table A 1 Scanner Port Pin Descriptions Pin Name Function Direction 1 LASERDIR Laser direction indicator input 2 BWD Black white data input 3 WANDLED Wand L E D...

Page 71: ...Pin Name Signal Direction 1 GROUND GND IN 2 TRANSMIT DATA TXD OUT 3 RECEIVED DATA RXD IN 4 REQUEST TO SEND RTS OUT 5 CLEAR TO SEND CTS IN 6 DATA SET READY DSR IN 7 SIGNAL GROUND GND 8 CARRIER DETECT...

Page 72: ...optional port located at the top of the 3300 under a protective rubber boot The pin descriptions are listed in Table A 3 Table A 3 COM2 Serial Port Pin Descriptions Pin Signal 1 Not Connected 2 5 vol...

Page 73: ...Manual A 4 Null Modem A null modem may be used on the COM1 serial port It has a male DB 25 connec tor at one end and a female DB 25 connector at the other end The pin outs must be as shown in Figure A...

Page 74: ...the default translation tables As explained in Chapter 4 these key definitions can be changed by the application program Refer to the Series 3000 Application Programmer s Manual and the PDT 3300 Syste...

Page 75: ...Series 3300 System Administration Manual B 2 Figure B 1 Unmodified 56 key Keyboard...

Page 76: ...Appendix B Keyboard Layouts B 3 Figure B 2 Shift Key Modified 56 key Keyboard...

Page 77: ...Series 3300 System Administration Manual B 4 Figure B 3 CapsLock Key Modified 56 key Keyboard...

Page 78: ...Appendix B Keyboard Layouts B 5 Figure B 4 Control Key Modified 56 key Keyboard...

Page 79: ...Series 3300 System Administration Manual B 6 Figure B 5 Function Key Modified 56 key Keyboard...

Page 80: ...Appendix B Keyboard Layouts B 7 Figure B 6 Func CapsLock NumLock Modified 56 key Keyboard...

Page 81: ...Series 3300 System Administration Manual B 8 Figure B 7 Func Ctrl Alternate Modified 56 key Keyboard...

Page 82: ...Appendix B Keyboard Layouts B 9 Figure B 8 Func Ctrl Func Modified 56 key Keyboard...

Page 83: ...Series 3300 System Administration Manual B 10 Figure B 9 Shift Func Modified 56 key Keyboard...

Page 84: ...Appendix B Keyboard Layouts B 11 Figure B 10 Ctrl Func Modified 56 key Keyboard...

Page 85: ...Series 3300 System Administration Manual B 12 Figure B 11 Unmodified 35 key Keyboard SPACE ALPHA CTRL FUNC BKSP CLEAR SHIFT O n Off E N T E R 4 5 6 0 1 2 3 7 8 9 _...

Page 86: ...Appendix B Keyboard Layouts B 13 Figure B 12 Alpha Key Modified 35 key Keyboard E F H I J K L T Z W X Y Q R S G A B C D M N O P SPACE ALPHA CTRL FUNC BKSP CLEAR SHIFT O n Off E N T E R U V...

Page 87: ...inistration Manual B 14 Figure B 13 Shift Key Modified 35 key Keyboard Num Lock FUNC CLEAR SHIFT O n Off E N T E R TAB ALT INS Pg Up Pg Dn DEL HOME END F7 F8 F9 F4 F5 F6 F1 F2 F3 F10 Lamp Lamp Lighter...

Page 88: ...B 14 Control Key Modified 35 key Keyboard SPACE ALPHA FUNC CLEAR SHIFT O n Off ALT Alt A Alt B Alt C Alt D Alt E Alt F Alt G Alt H Alt I Alt J Alt K Alt L Alt M Alt N Alt O Alt P Alt Q Alt R Alt S Al...

Page 89: ...istration Manual B 16 Figure B 15 Function Key Modified 35 key Keyboard Num Lock FUNC CLEAR SHIFT O n Off E N T E R TAB ALT INS Pg Up Pg Dn DEL HOME END F7 F8 F9 F4 F5 F6 F1 F2 F3 F10 Lamp Lamp Lighte...

Page 90: ...B 16 Func Ctrl Alternate 35 key Keyboard SPACE ALPHA FUNC CLEAR SHIFT O n Off ALT Alt A Alt B Alt C Alt D Alt E Alt F Alt G Alt H Alt I Alt J Alt K Alt L Alt M Alt N Alt O Alt P Alt Q Alt R Alt S Alt...

Page 91: ...nistration Manual B 18 Figure B 17 Shift Func Modified 35 key Keyboard Num Lock FUNC CLEAR SHIFT O n Off E N T E R TAB ALT INS Pg Up Pg Dn DEL HOME END F7 F8 F9 F4 F5 F6 F1 F2 F3 F10 Lamp Lamp Lighter...

Page 92: ...18 Ctrl Func Modified 35 key Keyboard ALPHA FUNC CLEAR SHIFT O n Off ALT Ctrl Home Ctrl F7 Ctrl F8 Ctrl F9 Ctrl F4 Ctrl F5 Ctrl F6 Ctrl F1 Ctrl F2 Ctrl F3 Ctrl F10 Ctrl End Ctrl PgUp Ctrl PgDn Lamp La...

Page 93: ...istration Manual B 20 Figure B 19 Func Ctrl Func Modified 35 key Keyboard ALPHA FUNC CLEAR SHIFT O n Off ALT Alt F7 Alt F8 Alt F9 Alt F4 Alt F5 Alt F6 Alt F1 Alt F2 Alt F3 Alt F10 Lamp Lamp ALT Darker...

Page 94: ...The values are addi tive Table C 1 Communications Status Codes Status Code Meaning 0002 Receive overrun error 0004 Receive parity error 0008 Receive framing error 0010 Programming voltage not present...

Page 95: ...Series 3300 System Administration Manual C 2...

Page 96: ...ium 2 3 2 10 low power messages 2 4 NiCad 2 3 polarity 2 11 rechargable 2 5 removing 2 6 replacing 2 4 2 6 2 7 2 10 very low message 2 4 when to replace 2 4 Battery chargers 1 3 Boot failures 4 4 rubb...

Page 97: ...e 3 13 Downloading application 2 12 communications parameters 2 12 procedure 2 12 program loader 2 12 sendhex command 2 12 DR DOS 1 1 Drivers load message 4 4 load failure 4 4 E Ending communications...

Page 98: ...ptical end cap 1 4 Optional devices 1 1 P Parity 2 15 4 11 Peripheral devices 1 1 Polarity 2 11 Power 2 3 backup 2 3 primary 2 3 Power On Off forced 3 3 normal 3 2 restarting 3 3 PRC 3310 1 1 1 5 Prob...

Page 99: ...dex 4 Self Test 3 6 4 5 4 7 Sendhex command 2 12 Serial A 2 Series 3300 Parts 1 2 Shift key 3 15 3 16 Startup failures 4 4 Status codes C 1 Storing 1 7 T Terminals 1 1 Time 4 3 Troubleshooting 4 2 4 3...

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