Symantec® ServiceDesk Customization Guide 7.0
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3. Zoom out to find the Risk and Impact Assessment Dialog Workflow component.
4. Change the connection from the 10% Risk Assessment component so it connects to
the Risk and Impact Assessment Dialog Workflow component, rather than the
Iterate Risk Assessors component.
5. Instead of deleting the Iterate Risk Assessors and the Loop Back components, opt to
disable them as follows:
Double-click the Iterate Risk Assessors component.
From the Settings tab, clear Is Enabled and select finished as the Execution
Outcome. The finished path must connect to the Wait for All Workflow
Components (Merge) component.
Click OK.
Double-click the Loop Back component.
From the Settings tab, clear Is Enabled.
Click OK.
6. Double-click the Risk and Impact Assessment Dialog Workflow component.
Configure as follows:
From the Assignments tab, click the Person Assignments field Browse button.
Click AllParticipantsRow.EmailAddress and click Remove.
Click Add > From Process.
Click Pick Array.
Select RiskAssessors[ ] > [*]> EmailAddress and click OK. (The Variable
name field below shows RiskAssessors[*].EmailAddress.)
Click OK, then OK again.
Click OK to close the Variable Assignments screen.
Click the Interaction Setup tab.
Click the Dialog Model field Browse button.
Scroll right and double-click the Rename Risk Assessment Doc File Name
component (This is a renamed Merge Text component).
Click the Merge Data field Browse button.
Click AllParticipantsRow.ParticipantName and press the Delete key.
From the Data tab on the left, expand EnsembleSecurityToken and then
select Name.
Drag and drop EnsembleSecurityToken.Name in the previous location of
AllParticipantsRow.ParticipantName.
Click OK, then OK again.
Click OK to close the Edit Embedded Decision Model screen.
Click OK to close the Risk and Impact Assessment Editor.
7. Double-click the Wait for All Workflow Components (Merge) component. Configure
as follows:
Click the Data Merge Model field Browse button.
