3
Click Technical Support.
4
In the menu, choose your product and version and
click the arrow.
5
From the list of options, choose the item that best
describes your issue.
6
You should print the solution, in case you need to
leave the page or restart the computer.
7
If the detailed solution does not resolve your
question or problem, then you can contact Norton
Support by using email or phone.
About phone support
If you have a question or problem that you cannot
resolve on the support Web site by yourself, the site
provides a link to information about phone support.
For questions about installation or common problems
in a current version of a Norton product, there is no
charge. For other problems, or if you use an older
version, phone support is fee-based. This support is
available to all registered customers.
Symantec shall provide complimentary support and
fee-based support in accordance with the most current
consumer support policy of Symantec. You can find
the current Symantec consumer support policies on
our Web site at:
www.symantec.com/norton/
support/technical_support_policy.jsp
See
“About online support”
on page 23.
Support for old and discontinued versions
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
Service and support solutions
About phone support
24
Summary of Contents for NORTON INTERNET SECURITY - FOR MAC V4
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