Symantec NORTON INTERNET SECURITY - FOR MAC V4 User Manual Download Page 23 | Manualshive

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This chapter includes the following topics:

1

Service and support solutions

1

About online support

1

About phone support

1

Support for old and discontinued versions

1

Keeping your subscription current

1

Worldwide service and support

Service and support solutions

Use the information that is contained in these topics
when you need support for your product.

About online support

Symantec offers a range of technical support and
customer service options on the Internet. The Symantec
Web site also contains answers to the most common
customer questions.

To use online support

1

Open your browser, and go to the following URL:
http://www.symantec.com/support/index.jsp

2

Click Norton Support.

3

Service and support
solutions

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Summary of Contents for NORTON INTERNET SECURITY - FOR MAC V4

Page 1: ...ect more people from more online threats than anyone in the world Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products ...

Page 2: ...ROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT AREDISCLAIMED EXCEPTTOTHEEXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR...

Page 3: ...r 2 Getting started 19 Opening and quitting Norton Internet Security 19 For more information 20 Chapter 3 Service and support solutions 23 Service and support solutions 23 About online support 23 About phone support 24 Support for old and discontinued versions 24 Keeping your subscription current 25 Worldwide service and support 25 Index 27 Contents ...

Page 4: ...Contents 4 ...

Page 5: ...ecurity you are required to enter an administrator account name and password An administrator account is created when you set up your Mac See Checking your user account type on page 6 If you are not sure if your account is an administrator account check your user account type Reading the Read Me file The Read Me file contains a summary of what is new and changed in Norton Internet Security as well...

Page 6: ...perform administrative tasks Many tasks require that you enter an administrator account name and password If you do not know if your account is an administrator account you can check it in System Preferences To check your user account type 1 On the Apple menu click System Preferences 2 Click Accounts 3 On the left side of the Accounts preferences window view your account name and account type Inst...

Page 7: ... you install from a CD insert the product CD into the optical drive 1 If you downloaded your copy of Norton Internet Security double click the file that you downloaded 2 Double click Norton Internet Security Installer 7 Installation Installing Norton Internet Security ...

Page 8: ...3 In the Welcome to the Norton Internet Security Installer window click Continue 4 Review the Important Information text and then click Continue Installation Installing Norton Internet Security 8 ...

Page 9: ...ad the Software License Agreement and then click Continue 6 In the dialog that appears click Agree If you do not agree you cannot continue the installation 9 Installation Installing Norton Internet Security ...

Page 10: ...nue You must install Norton Internet Security on a startup disk 8 To install all of the components of Norton Internet Security click Install If other Symantec products are installed on your computer this button may be labeled Upgrade instead of Install Installation Installing Norton Internet Security 10 ...

Page 11: ...e your administrator account name and password and then click OK 10 In the dialog that tells you that the installation requires a restart of your computer click Continue Installation 11 Installation Installing Norton Internet Security ...

Page 12: ...t your computer to complete the installation process For more information on how to restart your Mac refer to Mac Help in the Finder s Help menu If you cannot eject the CD If you cannot eject the CD after you restart your computer try one of the following actions 1 Before you eject the CD quit any applications and close any open documents that are on the CD 1 Restart your computer Press and hold t...

Page 13: ...sistant you can click More Info to get more information about the feature or options in the window You can also go back to previous windows by clicking the Back button You can view and change all of the settings in the Setup Assistant at any time in the Norton Internet Security settings windows You can click the Help button questionmark onanysettingswindowforinformation on changing feature setting...

Page 14: ...uttons to enable or disable Location Awareness and then click Continue 3 In the Location Awareness window enter the location of the Mac in use select the type of location and then click Continue Installation Setting up Norton Internet Security 14 ...

Page 15: ...he About Phishing Protection window use the buttons to enable or disable Phishing Protection and then click Continue If you disabled Phishing Protection you can skip to step 7 15 Installation Setting up Norton Internet Security ...

Page 16: ...g Protection toolbar in your Web browser and then click Continue 6 In the Phishing Protection Options window use the checkboxes to enable or disable Phishing Protection for the Firefox Web browser and to set other Firefox options and then click Continue Installation Setting up Norton Internet Security 16 ...

Page 17: ...ick Continue 8 When you are finished with the Setup Assistant click Finish 9 In the Authenticate window enter an administrator account name and password and then click OK After installation After you install Norton Internet Security you can register your software with Symantec 17 Installation After installation ...

Page 18: ...Installation After installation 18 ...

Page 19: ...s to be protected If Norton Internet Security detects a situation that requires your attention an alert opens to help you resolve the situation By default protection features are enabled and as Norton Internet Security monitors your computer it notifies you about security risks as they occur Norton Internet Security records all activities and detections in its Activity Log or History Log If you ar...

Page 20: ...duct dialogs and alerts You cannot quit your Norton products if any dialogs or alerts are open 2 Do one of the following 1 On the Norton product menu choose Quit Norton product_name 1 Press Command Q For more information The product documentation provides assistance for using Norton Internet Security You can find the information that you need on your computer and on the Web Accessing Help You can ...

Page 21: ... the user guide PDF You can find the Norton Internet Security User Guide on the CD in PDF format To open the user guide PDF 1 Insert the CD into the optical drive 2 Double click the PDF You can also copy the PDF to your computer and read it from there To read the user guide that you copied to your computer 1 Open the folder into which you copied the PDF 2 Double click the PDF 21 Getting started Fo...

Page 22: ...Getting started For more information 22 ...

Page 23: ...solutions Use the information that is contained in these topics when you need support for your product About online support Symantec offers a range of technical support and customerserviceoptionsontheInternet TheSymantec Web site also contains answers to the most common customer questions To use online support 1 Open your browser and go to the following URL http www symantec com support index jsp ...

Page 24: ...mmon problems in a current version of a Norton product there is no charge For other problems or if you use an older version phone support is fee based This support is available to all registered customers Symantec shall provide complimentary support and fee based support in accordance with the most current consumer support policy of Symantec You can find the current Symantec consumer support polic...

Page 25: ...emoved during the service period Service period lengths vary by Symantec product After your initial service period ends you must renew your service subscription before you can update and use your protection When you run LiveUpdate near the end of your service period you are prompted to subscribe for a nominal charge Follow the instructions on the screen to renew Worldwide service and support Suppo...

Page 26: ... support index jsp Australia and New Zealand 1 Symantec Ltd Consumer Services Support PO Box 5689 Blanchardstown Dublin 15 Ireland http www symantec com en uk norton support index jsp Europe Middle East and Africa 1 Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210 970 Brasil 1 Portuguese language support http www symantec com pt br norton support index jsp 1 Spanish language s...

Page 27: ...5 Read Me 5 Setup Assistant 13 tasks 6 L logins checking 6 N Norton Internet Security Activity Log 19 Norton Internet Security continued open 19 quit 19 Norton QuickMenu 19 R Read Me file 5 S Service and Support 23 Setup Assistant 13 subscription 25 support 23 24 T technical support 23 troubleshooting cannot eject CD 12 technical support 23 U user guide PDF 20 21 Index ...

Page 28: ...n All rights reserved Symantec Norton and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U S and other countries Other names may be tradmarks of their respective owners PN 12151333 ...

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