4
When contacting the Technical Support group, please have the following:
■
Product release level
■
Hardware information
■
Available memory, disk space, NIC information
■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description
■
Error messages/log files
■
Troubleshooting performed prior to contacting Symantec
■
Recent software configuration changes and/or network changes
Customer Service
To contact Enterprise Customer Service online, go to
www.symantec.com
, select
the appropriate Global Site for your country, then choose Service and Support.
Customer Service is available to assist with the following types of issues:
■
Questions regarding product licensing or serialization
■
Product registration updates such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information on product updates and upgrades
■
Information on upgrade insurance and maintenance contracts
■
Information on Symantec Value License Program
■
Advice on Symantec's technical support options
■
Nontechnical presales questions
■
Missing or defective CD-ROMs or manuals
Summary of Contents for 10268947 - Network Security 7160
Page 1: ...Symantec Network Security User Guide...
Page 18: ...18 Introduction Finding information...
Page 34: ...34 Architecture About management and detection architecture...
Page 46: ...46 Getting Started About deploying node clusters...
Page 64: ...64 Topology Database Viewing objects in the topology tree...
Page 124: ...124 Log Files About log files...
Page 134: ...134 Index...