Symantec 10099585 - 10PK NORTON ANTISPAM 2004 Page 76 User Manual Download

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Service and support solutions

Worldwide service and support

Service and support offices

North America

Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.

http://www.symantec.com/

Australia and New Zealand

Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia

http://www.symantec.com/region/reg_ap/
+61 (2) 8879-1000
Fax: +61 (2) 8879-1001

Europe, Middle East, and Africa

Symantec Authorized Service Center
Postbus 1029
3600 BA Maarssen
The Netherlands

http://www.symantec.com/region/reg_eu/
+353 (1) 811 8032

Latin America

Symantec Brasil
Market Place Tower
Av. Dr. Chucri Zaidan, 920
12° andar
São Paulo - SP
CEP: 04583-904
Brasil, SA

Portuguese:
http://www.service.symantec.com/br
Spanish:
http://www.service.symantec.com/mx
Brazil: +55 (11) 5189-6300
Mexico: +52 55 5322 3681 (Mexico DF)
01 800 711 8443 (Interior)
Argentina: +54 (11) 5382-3802

June 3, 2003

Summary of Contents for 10099585 - 10PK NORTON ANTISPAM 2004

Page 1: ...User s Guide...

Page 2: ...tware and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice...

Page 3: ...network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent...

Page 4: ...ace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that op...

Page 5: ...or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement shall terminate upon Your breach of any term contained herein and You shall cease us...

Page 6: ......

Page 7: ...Install Norton AntiSpam 17 If the opening screen does not appear 21 After installation 22 Use the Information Wizard 22 If you need to uninstall Norton AntiSpam 24 Chapter 3 Basics Check the version n...

Page 8: ...he Web 41 Subscribe to the Symantec Security Response newsletter 42 Chapter 4 Options Set Norton AntiSpam options 44 About Advanced options 45 About Email options 46 About LiveUpdate options 47 Chapte...

Page 9: ...still receive spam 69 How will email messages from addresses on my Blocked list be handled 69 What if I mistakenly put an address on the Blocked list 69 Why did an email message someone sent me never...

Page 10: ...Contents 10...

Page 11: ...with the product This section includes 1 A list of all of the features in the product 1 A brief description of each feature The feature summary can help you determine which feature to use to solve a...

Page 12: ...to the Symantec servers You can activate your product by clicking Activate Now in the Configuration Wizard that runs immediately after installation If you choose not to activate at that time you will...

Page 13: ...cause software conflicts or use HTML tricks to open additional browser windows Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content Automatic integ...

Page 14: ...blocking Blocks ads based on user defined criteria See Blocking Internet advertisements on page 61 Popup blocking Blocks pop up windows based on user defined criteria See Enable or disable Popup Wind...

Page 15: ...fessional 1 Windows XP Professional Home Edition Installation of Norton AntiSpam is not supported on Windows 95 NT 4 0 Macintosh Linux or server versions of Windows 2000 XP computers Your computer mus...

Page 16: ...crosoft Outlook XP 2003 Email scanning does not support the following email clients and protocols 1 IMAP 1 AOL 1 POP3s that use SSL Secure Sockets Layer 1 Web based email such as Yahoo 1 Lotus Notes W...

Page 17: ...ur computer Prepare your computer Close all other Windows programs before installing Norton AntiSpam Other active programs may interfere with the installation and reduce your protection Install Norton...

Page 18: ...Installing Norton AntiSpam Install Norton AntiSpam 18 3 Click Next 4 Read the License Agreement then click I accept the License Agreement If you decline you cannot continue with the installation...

Page 19: ...Installing Norton AntiSpam Install Norton AntiSpam 19 5 Click Next See When to activate your product on page 12 6 In the text boxes type the product key for activation...

Page 20: ...Installing Norton AntiSpam Install Norton AntiSpam 20 7 Click Next 8 Click Browse to select a folder into which you want to install Norton AntiSpam if it is other than the default location...

Page 21: ...ake a few minutes 11 After Norton AntiSpam is installed read the readme text then click Next 12 Do one of the following 2 To restart your computer now click Restart now recommended 2 To restart your c...

Page 22: ...ew your Norton AntiSpam settings w If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register by using the Product Registration o...

Page 23: ...Make sure your computer is connected to the Internet then click Next 9 Select the post installation tasks that you want Norton AntiSpam to perform automatically Your options are 10 Click Next 11 Revie...

Page 24: ...d To uninstall Norton AntiSpam from the Windows Control Panel 1 Do one of the following 2 On the Windows taskbar click Start Settings Control Panel 2 On the Windows XP taskbar click Start Control Pane...

Page 25: ...more information Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec...

Page 26: ...pam Norton AntiSpam 2 On the Windows desktop double click Norton AntiSpam 2 From within a supported email program click Open Norton AntiSpam Use your email program toolbar Norton AntiSpam adds a butto...

Page 27: ...y until you activate the product You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate you...

Page 28: ...orted email program it will also be available from within that program after installation Adjust the email filter You can determine how strictly Norton AntiSpam filters your email Adjust the Norton An...

Page 29: ...r email address book to your Allowed list during installation you can do so at any time after installation You can import some or all of the addresses You can also add names to the Allowed list indivi...

Page 30: ...ddress book 1 In the main window double click Allowed List 2 In the Allowed List window click Import Address Book 3 In the Import Address Book window uncheck any addresses that you do not want to add...

Page 31: ...email address you want to allow and optionally the first and last name of the sender 4 Click OK to close the Add Address to Allowed List dialog box 5 Click OK to close the Allowed List window Identify...

Page 32: ...optionally the first and last name of the sender 4 Click OK to close the Add Address to Blocked List dialog box 5 Click OK to close the Blocked List window Teach Norton AntiSpam your email preferences...

Page 33: ...t Email options on page 46 4 If you have set your options to ask before adding senders to the Blocked List answer the prompt accordingly 5 Open the Norton AntiSpam folder 6 Select each item that shoul...

Page 34: ...ing downloaded by your browser with its own list of ads to block If it finds a match it removes the ad so that it does not appear in your browser leaving the rest of the Web page intact Sometimes you...

Page 35: ...d Blocking automatically blocks the programming code Web sites use to open secondary windows without your knowledge Sites that open secondary windows when you click a link or perform other actions are...

Page 36: ...any reason you want to temporarily disable it you can turn it off from within the program itself To turn off Norton AntiSpam 1 In the main window click AntiSpam 2 On the right side of the main window...

Page 37: ...In the main window click Statistics Reset information in the Statistics window You can clear the statistics manually This helps you see if a configuration change affects the statistics To reset infor...

Page 38: ...Norton AntiSpam logs 38 To view Norton AntiSpam logs 1 In the main window click Statistics 2 In the Statistics window click Log Viewer 3 In the left pane of the Log Viewer click a log s title to view...

Page 39: ...you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are comple...

Page 40: ...e went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which...

Page 41: ...ou do not have a CD you can download the PDF from the Symantec Service Support Web site To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Double click...

Page 42: ...definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference ar...

Page 43: ...performance or disable options that do not apply You can change the product s settings to fit your work environment If you are using Windows 2000 XP you will need administrator access to change optio...

Page 44: ...t apply To change settings for individual features 1 In the main window do one of the following 2 Double click a feature you want to customize 2 Select a feature then in the lower right corner of the...

Page 45: ...tiSpam options 45 About Advanced options Advanced options let you control whether Norton AntiSpam accepts email messages from unknown senders and whether it uses your outgoing email messages to improv...

Page 46: ...Options Set Norton AntiSpam options 46 About Email options Email options let you control how Norton AntiSpam notifies you when it is scanning email messages for spam...

Page 47: ...page 49 LiveUpdate options let you enable and disable Automatic LiveUpdate and specify how you want to be notified of updates Automatic LiveUpdate automatically checks for Norton AntiSpam updates whe...

Page 48: ...Options Set Norton AntiSpam options 48...

Page 49: ...Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of...

Page 50: ...dates users of Norton Internet Security products also receive protection updates for Web filtering intrusion detection and Norton AntiSpam The Web filtering protection updates provide the latest lists...

Page 51: ...k Next to download and install them 4 When the installation is complete click Finish w Some program updates may require that you restart your computer after you install them When you should update Run...

Page 52: ...le for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates...

Page 53: ...press mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskba...

Page 54: ...due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates thr...

Page 55: ...AntiSpam is set to Low messages must contain many spam characteristics before they are flagged as spam If Norton AntiSpam is set to High messages that contain only a few spam characteristics are flag...

Page 56: ...email messages will be stored 3 Select the rules function 4 As the search criteria type Norton AntiSpam 5 Indicate the message s subject line as the part of the email message to search for this crite...

Page 57: ...Blocking unwanted email messages Customize Norton AntiSpam 57 To add a new Norton AntiSpam entry 1 In the main window double click AntiSpam 2 In the Norton AntiSpam window click Spam Rules...

Page 58: ...Blocking unwanted email messages Customize Norton AntiSpam 58 3 In the Spam Rules window click New 4 In the Search for text box type an address or a text string 5 Click Next...

Page 59: ...2 Entire email 2 From sender s name 2 Recipient 2 Subject line 2 Body text 7 Click Next 8 Under Classify matching messages as choose whether messages that include this text are spam or not spam 9 Cli...

Page 60: ...compares an email message to the list of spam rules it starts with the rule at the top of the list then continues down the list until it finds a match When a match is found Norton AntiSpam categorize...

Page 61: ...g includes the ability to block images and other HTML elements that have the same dimensions as these common ad sizes Block by location Every file on the Internet has a unique address or URL uniform r...

Page 62: ...eping current with LiveUpdate on page 49 1 A default list of ads that Ad Blocking blocks automatically Use LiveUpdate to keep the list of blocked ads current 1 A list that you create as you block spec...

Page 63: ...ape right click the advertisement then click Copy Image Location In the Ad Trashcan click Paste The address for the advertisement appears in the Ad Details line of the Ad Trashcan dialog box 7 Select...

Page 64: ...ings are removed from the page by Ad Blocking before the page appears in the Web browser Make sure that what you place in the Defaults block list isn t too general For example www by itself is not a g...

Page 65: ...all sites or for individual sites To add an Ad Blocking string 1 In the main window double click Ad Blocking 2 In the Ad Blocking window click Advanced 3 On the left side of the Advanced window do one...

Page 66: ...locking 2 In the Ad Blocking window click Advanced 3 In the left side of the Advanced window do one of the following 2 To modify or remove a string in the Defaults list click Defaults 2 To modify or r...

Page 67: ...tection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techs...

Page 68: ...o find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both 2 Type a phrase enclosed in quotation marks to find articles th...

Page 69: ...o develop ways to circumvent it This on going contest of wills and skills is one reason Symantec maintains up to date spam definitions Finally not all unwanted messages are unauthorized Some companies...

Page 70: ...ntiSpam updates itself by learning from your outgoing email messages and other data However to receive up to date copies of Symantec spam definitions you must subscribe to this service You can then ch...

Page 71: ...might want to disable Popup Window Blocking while viewing that site Are there security issues associated with advertisements While clicking on an ad should only display more information or direct you...

Page 72: ...Troubleshooting Troubleshoot Ad Blocking 72...

Page 73: ...on check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your supp...

Page 74: ...t This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service Support Web site You ll be led through the online option...

Page 75: ...mpted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and Int...

Page 76: ...on reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands http www symantec com region reg_eu 353 1 811...

Page 77: ...A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert alias A shortcut icon that points to an o...

Page 78: ...efore information packets are transmitted connectionless protocol A protocol that sends a transmission to a destination address on a network without establishing a connection cookie A file that some W...

Page 79: ...s through the Windows graphical environment download To transfer a copy of a file or program from the Internet a server or computer system to another server or computer driver Software instructions fo...

Page 80: ...he pattern is found fragmented When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file fragm...

Page 81: ...ion port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables IP Internet Protocol The protocol that underlies most Internet traffic IP determines how...

Page 82: ...ork or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 NTFS NTFS file system A system table used primarily by Windows 2000 XP that organizes the exact location of all...

Page 83: ...ry A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys removable media...

Page 84: ...sion Control Protocol Internet Protocol Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines...

Page 85: ...ers for one or more characters Wildcards let you match several items with a single specification worm A program that replicates without infecting other programs Some worms spread by copying themselves...

Page 86: ...Glossary 86...

Page 87: ...ters 64 Allowed list 29 B banner ads 64 Blocked list 31 blocking advertisements 34 64 spam 55 56 C checking version number 25 computer preparation 17 requirements 15 customizing Allowed list 29 Blocke...

Page 88: ...ervice 50 updates 50 italicized terms 39 L LiveUpdate Interactive and Express modes 52 procedure 51 Log Viewer 37 logs 37 N newsletters 42 Norton AntiSpam 55 Allowed and Blocked lists 13 and SSL 17 55...

Page 89: ...6 subscription to product updates 54 summary of product features 11 Symantec Security Response newsletter 42 Web site 42 Symantec service and support Web site 67 Symantec Web sites 41 51 system requir...

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