In Case of Problems
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In Case of Problems
Service hotline
Should problems arise with the equipment, please refer to the following information first. In the case of
technical problems, you can contact our hotline service, Tel. 0900 00 1675 within Switzerland (Swisscom
fees at time of going to print: CHF 2.60/min). In the case of claims under the terms of guarantee, contact
your sales outlet. There is a 2 year period of guarantee.
Problems and possible causes
Problem
Possible causes and/or solutions
Equipment cannot be switched on
- The batteries are empty or defective.
-
The On/Off button
or
On/Off / Back button
was not
pressed long enough.
The batteries have not been charged
- The charging cable is not plugged in properly.
Equipment does not work
- The camera and/or monitor are not switched on.
- The batteries are empty or defective.
- If the problem persists, reset and restart the camera
and/or monitor.
Equipment "freezes"
- Reset and restart the camera and/or monitor.
Reception interference and noise
- Other electronic devices are causing interference in the
field of transmission.
- The monitor and camera are too far apart.
- The battery power is too low.
Beeping noise (acoustic feedback)
- The monitor and camera are too close to each other.
- Increase the distance between the monitor and camera.
Reduce the volume on the monitor.
No image transmission
- Ensure that the batteries are sufficiently charged and
that the camera is registered on the monitor. If neces
sary, switch to a camera already registered on a differ
ent channel, refer to Page 71.
No image transmission, display is black
- Energy-save mode is active, refer to Page 73.
No image transmission, antenna icon
flashes in centre of display
- The camera is not switched on.
No image transmission, message
appears in the centre of the display indic
ating that no camera has been registered
- Register the camera.
Image transmission but no sound trans
mission
- The volume is switched off or set too low.
- A lullaby is being played.
- On the monitor, all the image transmissions are dis
played on screen, refer to Page 71.
Picture is in black and white
- The night vision function is active.
