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Swann Advanced Quad Processor, Installation Manual

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Swann Advanced Quad Processor Installation Manual Download Page 43

41

Remember: After making changes to the settings press/click the APPLY button.

Playing Backed Up Footage on a Mac

The File List

Playback Window

Playback Controls

Volume Control

File List Controls

Open File  

Open Folder 

Remove File 

Remove Folder

Save Playlist

Got a Mac? No problems. The CD contains a version of the playback software for 

Mac 

OS X

. 

Installing the Playback Software

To install the playback software, locate the MAC OS installation file on the included 

CD named “

Mac_Player_vX

”. We are constantly making updates and improvements to 

our software, so “X” will be the version number. Run this setup file.
Follow the installation prompts - you’ll be asked where you’d like to install the software 

and the shortcuts to access it. We suggest that the default options are usually the 

best choice - only change these if you have a very specific idea about where you 

want the software to be installed. Once you’ve made these choices, simply wait while 

the installation is processed.

NOTE:

 This software is compatible with Mac OS X operating systems only.

The Playback Interface

Summary of Contents for Advanced Quad Processor

Page 1: ...M82600_211111E Advanced Series 8 Channel H 264 DVR ...

Page 2: ...e to the back of the TV INPUT socket 1 Connect the BNC plug end of the cable to the top VIDEO INPUT socket on the back of the DVR 2 Tune your TV to the correct INPUT this is sometimes labelled A V input source L1 L2 etc consult TV manual for details 3 A BNC to RCA Cable Power Adapter Cable Remote Control DVR Power Adapter 8ch H 264 DVR or Easy Set Up Components Cameras and Accessories Optional B C...

Page 3: ...C plugs 3 Connect the power splitter s DC socket to the DC plug on the power supply 4 Plug in the DVR and camera power adapter to power outlets 5 Connect the other end of the BNC plug of the extension cable to the camera connections on the back of the DVR 2 Connect the camera cable s BNC socket DC socket to the BNC plug DC plug on the extension cable 8 2550 2600 M13102011 ...

Page 4: ...imit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use either directly or indirectly a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations...

Page 5: ...l Files and Log List 34 USB Backup 35 Playback 37 Playing Backed Up Footage on a PC 39 Playing Backed Up Footage on a Mac 41 Device Management 43 HDD Management 44 PTZ Menu 46 Alarm Configuration Menu 47 Auto Email Setup Menu 49 System Setup Menu 51 Date and Time Menu 52 User Setup Menu 54 Video Audio Setup Menu 56 Language Menu 57 System Information Menu 58 Maintain System Maintenance Menu 59 PTZ...

Page 6: ...significantly higher than many older video formats H 264 has been engineered to provide the highest level of data compression possible saving space on your hard drive whilst maintaining a high image quality Powerful Networking and Remote Access Features The DVR features an Ethernet port which can be used to connect the DVR to your local area network LAN With the addition of a high speed Internet s...

Page 7: ...fers it should be installed close to a network access point There is however no problem using a long network cable a Cat 5e Ethernet cable up to approximately three hundred feet about 90m should work Different network cable standards will offer a longer or shorter range DVR Unit Remote Control Operating Instructions Power Adapter with Cable Software CD Network cable USB Mouse Security Stickers 4 P...

Page 8: ... the DVR to sudden bumps or shocks for example being dropped The DVR is as robust as possible but many of the internal components are quite fragile Remember that the DVR is in all likelihood going to be left on 24 hours a day 7 days a week Keep this in mind when choosing a location for installation Important Information Default Password Information To ensure your privacy this DVR supports password...

Page 9: ...audio device 5 VGA Output For connection to a VGA monitor This will display the same image as the MAIN video output at a selectable resolution between 800 x 600 to a maximum of 1440 x 900 6 Above USB Mouse Port For connecting the included USB mouse other standard USB mice will also work This port will not accept a USB flash drive this port will work with a mouse only 6 Below USB Backup Port For co...

Page 10: ...ing mode it will enter the main menu When pressed in the main menu it will return the DVR to live viewing mode Finally when in a submenu this button will return you to the main menu 5 PTZ Opens the Pan Tilt Zoom pop up menu This is used to control PTZ capable camera systems and will not affect standard cameras 6 CH Moves up one channel 7 CH As 6 but descends one channel 8 Display All Mode Enters s...

Page 11: ...d up the footage Press multiple times to increase the speed of the playback When navigating through menus this button will move the cursor to the right 13 Stop In playback mode pressing this button will stop playback 14 Record Press to immediately start recording This acts as a manual override to the schedule and motion recording modes For a channel to be recorded in this mode or any other it must...

Page 12: ...10 1 2 3 4 5 6 8 10 12 14 7 9 11 13 15 Layout of the Remote Control ...

Page 13: ... the main menu When pressed in the main menu it will return the DVR to live viewing mode Finally when in a submenu this button will return you to the main menu 8 SEL Select The SELECT button is the equivalent of Enter Return on a computer keyboard Use this button to as the name suggests select an option in the menus or to confirm an entry 11 Mute Enables or disables the audio output This won t hav...

Page 14: ...ecord Setup Motion Area Setup Search Playback File Details File Details Record Network Search Auto Email HDD Management Mobile PTZ Settings Alarm Config Device Date Time Set User Password Video Settings Language System Information System Maintenance System ...

Page 15: ...mouse attached to a computer The left mouse button is used to select confirm choices and otherwise interact with the menu system The right mouse button opens the pop up menu when pressed in live viewing mode or exits a menu when pressed whilst in the menu system Remote Control For an explanation of the functions of the buttons on the remote control see Layout of the Remote Control on page 10 Many ...

Page 16: ...cation of the DVR s settings while you re navigating other menus or similar Secondly the DVR only checks and loads the settings you ve modified when the apply button is pressed or you confirm the change upon exit This is important to prevent the DVR operating erratically or performing an unintended operation whilst settings are in the process of being modified Note that the Date and Time Menu on p...

Page 17: ...s on and working the first thing to do is to set your user access controls and passwords see User Setup Menu on page 54 for details on how to do it Set the Date and Time see Date and Time Menu on page 52 for details to ensure that once you start recording you are able to index and search the recorded footage easily Also if using the DVR s footage in any legal proceedings then having an accurate da...

Page 18: ...or not see User Setup Menu on page 54 The default mode of the DVR is live viewing mode This is the mode which monitors the images coming from your cameras in real time and allows you to configure your recording and channel options The DVR automatically starts in live viewing mode with multi view enabled The first thing you ll probably open is the pop up menu To access the pop up context menu right...

Page 19: ...eRecord Video Searchmenu asdetailedon Record Video Search onpage33 Mute On Off Turns the audio on or off Manual Rec Instantly engages manual recording Start Rotate Initiates the automatic display rotation Channels will be displayed sequentially on an automatic loop To set the rotate time see page Video Audio Setup Menu on page 56 If Rotate has already been turned on then this option will change to...

Page 20: ...ce function can be configured Record Menu Record Setup Menu on page 23 Where you can configure the recording options for the DVR You can set channels to be armed for recording constant ly or on a schedule and set the recording resolution quality and size You can also enable or disable the associated audio channel Additionally the record ing function for some or all channels can be disabled entirel...

Page 21: ...ge of times and or dates The DVR will list all recordings made in between the start and end points you specify Device Management on page 43 Here you can find the setup and configurable options for the devices which can be connected to the DVR These devices are in order HDD Management on page 44 The hard drive where you store your footage Alarm Configuration Menu on page 47 The circumstances which ...

Page 22: ...ke up to 8 characters in length A descriptive name on each channel often makes it easier to remember what camera is where and which channel would have captured an event you might be looking for Channel Name The name that will be displayed over the image from a channel Simply highlight this box and enter the new name you would like Position Where the title of the channel is displayed on screen You ...

Page 23: ...magequality SATURATION Alters how much color is displayed in the image The higher the saturation the more bright and vivid colors will appear to be Again setting this too high can degrade image quality LIVE Viewing Enabling and Disabling Channels Monitoring something that you d rather keep private secret unknown to the casual observer No problems You can alter which channels appear when in live vi...

Page 24: ... ll be able to store on your hard drive Frame Rate and Resolution How many images per second the DVR will capture and how large the captured images will be This can be set to automatic where the DVR will regulate how many frames per second are captured based on the resolution required or manually set channel by channel Audio Settings Whether the DVR will record audio sound or not Motion Here you c...

Page 25: ... reduce the amount of detail Enabling Disabling Audio You can choose whether the associated audio channel will be recorded Unless you have an audio device connected that you want to record we recommend disabling the audio as this will save a small amount of hard drive space Audio available on channels 1 4 only Pack Duration Pack Duration is a measurement of how long the DVR will record for before ...

Page 26: ...er it will allow you to more economically distribute the available framerate across all your channels and use more of the available processing capability of the DVR Resolution How many little dots called pixels make up your image More pixels mean a better looking and more detailed image However the DVR can only process so many of pixels at once so increasing the resolution means you ll need to low...

Page 27: ... deal of hard drive space you won t have to watch hours and hours of footage to locate the one incident you re interested in NORMAL Will record constantly for the duration specified This is a great way to make sure you don t miss anything in the short term but will use up your hard drive space faster than you can say record everything Of course there are some times that recording everything is nec...

Page 28: ...cting this will apply the settings in the schedule to all channels on the DVR If you want to set a base schedule for all channels and then configure them individually select ALL set your basic schedule and then fine tune channels one at a time Changing the ALL schedule will overwrite any schedule already set for individual channels Copying and Pasting Schedules from day to day Rather then enter th...

Page 29: ...nother Sensitivity There are eight levels of motion detection sensitivity 1 being the least sensitive and 8 being the most sensitive To find the right value for you we suggest setting it and then testing the chosen setting by getting an able volunteer to move through the camera s view and testing whether or not the motion detection is trig gered Note The motion detection feature will seem more sen...

Page 30: ...f hard wired cameras If you simply must use wireless technology we advise using digital wireless technology as this technology is much more resistant to interference from other wireless equipment and environmental causes However any wireless technology digital or otherwise has serious limitations when combined with motion detection For a similar reason don t use PTZ systems and motion detection si...

Page 31: ...select or left clicking You will see a grid 15 x 12 of red boxes The red boxes mark the area that is sensitive to motion Use the arrow buttons or the mouse to move the cursor around the screen By pressing select or left clicking an area in the grid you can toggle motion detection ON or OFF in that location Areas marked by red boxes will be sensitive to motion those not marked will not be Click and...

Page 32: ...e Remote Access on page 62 and what follows for more information TYPE Here you can choose between the three different types of networks that the DVR can be connected to The three types of networks are DHCP DHCP Dynamic Host Configuration Protocol is a system where one de vice on your network usually a router will automatically assign IP addresses to devices connected to the network STATIC Static n...

Page 33: ...rward ports from the router to the DVR Port forwarding is a technical and involved process recommended only for the technically inclined 2 Nothing else share this port The default port number is 9000 which is not used by many other devices programs However particularly if you have another DVR or DVR like device something might be using this port already If this is the case change this value to be ...

Page 34: ...rs and is typically very similar to the IP address of the DVR To continue the above examples it might be something such as 192 168 1 254 DNS Domain Name System Everything on the Internet is located via an IP address however for ease of use we associate domain names such as www exampledomainname com with those IP addresses This index is accessible in many locations online and we call those location...

Page 35: ...with recordings color coded to represent the recording mode which triggered the recording at the time where red alarm recording green normal recording To execute a Video Search Scroll over then left click the date numeric field or highlight it using the arrow keys and press select Select a digit to alter Once selected it will be highlighted green and can be edited You will see a grey pop up keypad...

Page 36: ...up on page 35 Log List Screen The event log records all the events that the DVR detects even the ones you ve otherwise told it to ignore Type The type of event the DVR has detected Content The conditions which triggered the type of event such as motion detected MD or a hard drive failure HDD and so on Time Point When the event occurred Record Whether the DVR recorded any footage as a result of the...

Page 37: ...e DVR itself format the USB flash drive To format your USB flash drive Insert the flash drive into the USB slot on the rear of the DVR Open the Main Menu select Device Management then select HDD Management Choose the FORMAT USB option The process will take a few moments depending on the size of the USB flash drive Above The HDD Managment menu with the FORMAT USB button highlighted Be sure there s ...

Page 38: ...B flash drive you have inserted into the DVR Choose Backup Notes Backing up footage is not an instant process Copying the footage to the USB device may be a time consuming process though it s usually much quicker than the amount of footage you re backing up typically about 150MB minute which equates to approximately 6 minutes per GB There are many factors which will affect the amount of time the D...

Page 39: ...rently showing quad view Channels 1 3 and 4 were not recording at this time The playback controls are displayed across the bottom of the screen They are as follows Rewind Pause Fast Forward Play Slow Mute Close Playback Volume Bar Volume Level Playback ...

Page 40: ...ll reduce the speed to Press Play to return to normal speed playback Play Will play footage if paused or return to normal speed playback during Fast Forward or Rewind Pause Will pause playback retaining still images on the screen Press Play to resume Fast Forward Increases the speed of playback Pressing the button multiple times will increase the rate of playback by 2x 4x 8x and 16x Press Play to ...

Page 41: ...tware so X will be the version number Run this setup file Followtheinstallationprompts you llbeaskedwhereyou dliketoinstallthesoftware and the shortcuts to access it We suggest that the default options are usually the best choice only change these if you have a very specific idea about where you want the software to be installed Once you ve made these choices simply wait while the installation is ...

Page 42: ...ally this will be X RecordFile where X is the drive letter assigned to your flashdrive To open single files choose FILES You ll need to locate the files using a standard file browser below and then simply highlight the files you want and choose OPEN To remove a file from the playlist highlight it and click the button The x button removes all files from the playback list Playback Controls The playb...

Page 43: ...C OS installation file on the included CD named Mac_Player_vX We are constantly making updates and improvements to our software so X will be the version number Run this setup file Followtheinstallationprompts you llbeaskedwhereyou dliketoinstallthesoftware and the shortcuts to access it We suggest that the default options are usually the best choice only change these if you have a very specific id...

Page 44: ...worth of files at once The button will allow you to open a folder full of files as a single playlist Typically this will be in a folder called RecordFile located on the flash drive you used to backup footage To open single files choose You ll need to locate the files using a standard file browser below and then simply highlight the files you want and choose OPEN Managing the Playlist Removing File...

Page 45: ...ing time you have left at your current quality settings as well as being able to format erase all data from the hard drive here You can format flash drives from this screen as well Alarm For configuring the DVR s internal buzzer and auto email settings PTZ The setup window for configuring the DVR to act as a PTZ Pan Tilt Zoom controller Recommended for advanced users Requires a compatible PTZ came...

Page 46: ...the hard drive is not being detected TOTAL SPACE Total size of the hard drive currently installed FREE SPACE Total amount of free space available on the hard drive s currently installed AVAILABLE TIME Free space currently available in hours calculated based on your current record quality settings Note If you have OVERWRITE enabled this value will be redundant OVERWRITE When enabled the DVR will re...

Page 47: ...is before selecting it HDD FORMAT Formatting the HDD will erase all data i e footage which is stored on it and re create the FAT file allocation table There are some times when using the format option is very useful For example if the value displayed in TOTAL SPACE is not correct for the HDD you ve installed or the DVR is displaying errors when trying to write to the hard drive then a format might...

Page 48: ...e level with your PTZ system DATA BIT STOP BIT The amount of data sent in an individual packet data bits and the number of bits indicating the end of one packet and the beginning of another stop bits Again this should be matched to the requirements of your PTZ system PARITY An error checking method This should be set in accordance with your PTZ system s requirements CRUISE Refers to a mode of oper...

Page 49: ...rom it s internal buzzer or configure the DVR to send an Auto Mail email alert when motion is detected For the Auto Mail function to work correctly the DVR will need to be correctly configured with the details of the email servers and addresses you want to use See Auto Email Setup Menu on page 49 for more information Alarm Configuration Menu ...

Page 50: ...video feed to record MD Alarm Whether the DVR s Motion Detection function will trigger an alarm event Note that this can be set independently of the Motion based recording which is controlled via the Schedule page 25 and motion detection configuration page 27 menus HDD Loss Will trigger an buzzer email if the hard drive stops functioning HDD Space Will trigger an buzzer email when the hard drive i...

Page 51: ...ommend setting up a free webmail account with a compatible email provider such as Gmail which is compatible with the DVR s auto email system Auto Email Setup Menu Tips and Tricks We strongly suggest testing the email setup once it is configured This simply involves clicking the test button located in the lower left corner of the menu Some email servers may incorrectly interpret the automatically g...

Page 52: ...use your user name your server to verify it s you or rather your electronic representitive sending the email For Gmail users this will be your_username gmail com Password If your email provider requires a password to send mail from your ac count enter it here Gmail users this will be the same password you use to access the gmail account Receiver The email address you want the automatic emails to g...

Page 53: ...to setup the time and date settings again PASSWORD For enabling disabling password control to access the DVR and choosing what this password is The admin password will be the one you use for remote access see Remote Access on page 62 for more details A V SETUP For changing your video standard PAL or NTSC configuring the VGAoutput selectingwherethemenuisdisplayed andselectinghow the DVR processes a...

Page 54: ...as the Date or set to update automatically Time Format How the time will be displayed either as 12 hour AM or PM or 24 hour time NTP SETTING Network Time Protocol If you ve got the DVR connected to the Internet you can have it automatically sync time with an online server Time Zone Particularly important if you ve enabled NTP set this to the time zone where you happen to be For example people in e...

Page 55: ...entering the dates and times that daylight savings time applies to and from in your locality NOTE SomeNTPserversareNOTfullycompatiblewithDST Thismaycauseyoursystem to double count adding one or removing one more hour than they should or cancel each other out You may need to intentionally change your time zone to compensate or simply not use NTP and DST simultaneously Remember to APPLY your changes...

Page 56: ...remaining six accounts are USER accounts and can have customized levels of access To set a USERNAME and PASSWORD Tick the SEL box corrosponding to the user account you want to edit Click the EDIT button Choose whether you want this user account ENABLED or not Enter a USERNAME using the on screen keyboard Choose whether you want this user account to be password protected If you want a password ente...

Page 57: ... for the control you want that particular user account to have Set a password if you want that user account to have one We strongly suggest that any user account which has the power to alter the configuration of the DVR or access recorded footage should be password protected Note When accessing the DVR remotely only the admin account has full control of the DVR Other user accounts with administrat...

Page 58: ...etter name SVGA and XGA are standard 4 3 monitors SXGA monitors are 5 4 slightly more square 1440 x 900 is a widescreen format for 16 10 monitors Output Device The primary display device you want to use By default the menus and other on screen displays will be shown on this device unless manually changed The options are VOUT which will output to a TV via the composite video output VGA which will o...

Page 59: ...tting Having the menus in a foreign language can make it difficult to get back to the menu to put the setting back to the right one Having said that if you do change it by mistake or the DVR is in a non native language when you get it in the main menu select the icon in the bottom right then in the SYSTEM menu LANGUAGES is the icon in the bottom left That will bring you to the drop down menu where...

Page 60: ...D The DEVICE ID identifies a DVR on the RS485 network it s connected to If you re running multiple DVRs then we recommend giving each its own unique DEVICE ID number This ID must be unique and not shared by other devices such as PTZ cameras Device Type The device type description MAC Addr The Media Access Control MAC address Firmware Vers This is the version number of the firmware or software for ...

Page 61: ...nt you can set the DVR up to reboot itself WhentheDVRisrebooted nosettingswillbelost anditwillautomaticallyresumeits recordingmodeandschedulewithoutalteration UPDATE For loading new soft firmware onto the DVR via a USB flash drive Usually you won t need to use this setting unless directed to do so by Swann Technical Sup port LOAD DEFAULT Returns the DVR to it s initial factory settings Can be usef...

Page 62: ...ll send the camera back to its default starting position 4 ZOOM If you are using a variable zoom PTZ camera you can zoom in or out here Zooming in will increase the size of objects in view at the expense of reducing the field of view You may need to adjust focus when using the ZOOM function 5 FOCUS Adjusts the focal plane of the lens If an image is blurry try adjusting the focus To best set the fo...

Page 63: ...ined point The button will remove all your de fined points When you ve set your points select then To start cruise mode select START CRUISE from the pop up menu To stop cruise mode select STOP CRUISE from the same menu Remember Before Cruise Mode will work you ll need to have enabled the PTZ Configuration menu See page 46 9 SELECTED PRESET POINT The current preset point being defined edited 10 STO...

Page 64: ...y and that the information entered into the Networking menu in the DVR see Network Menu on page 30 matches the general network settings The first thing you ll need to determine is whether your router requires devices to use fixed STATIC or dynamic DHCP addressing Some routers can use either method whilst some only support DHCP and others only support STATIC If your router supports it we recommend ...

Page 65: ...nce the security of your network is already compromised that is a device or computer on the network is infected by some kind of malware then UPnP will reduce your networks ability to quarantine suspect programs by allowing them outbound access through the router s firewall Basically if you re planning to use UPnP be sure your computers are clean and free from malware Port Configuration TheDVRneeds...

Page 66: ...k your network has its own IP address range and this is what is referred to as your private IP address You ll need to know the private IP address if you re using STATIC addressing and or are Port Forwarding i e not using UPnP If you re using DHCP addressing and have UPnP enabled on both the router and the DVR then you may not need to know the private IP address at all How do I find these addresses...

Page 67: ...ng that not all ISPs offer static IP addresses If your ISP does not offer static IP addresses then you can use a dynamic referencing service like www dyndns com They offer a free service which will give you a text address such as www exampleipaddress example which will take you directly to your public IP address For this service to work correctly you ll need to set up the DVR to work with DDNS Ser...

Page 68: ...ht be slowed or blocked completely by IE s built in security functions The instructions on how to do this are covered on the next page To access the DVR remotely via Internet Explorer 1 Open an Internet Explorer window If you do not have Internet Explorer you can download it from the Microsoft website www microsoft com 2 In the address bar type http followed by your public IP address a colon then ...

Page 69: ...e running 7 Set Download signed ActiveX controls to Prompt 8 Set Download unsigned ActiveX controls to Prompt 9 Set Initialize and script ActiveX controls not marked as safe for scripting to Prompt 10 Set Run ActiveX controls and plug ins to Enabled 11 SetScriptActiveXcontrolsmarked safe for scripting to Enabled 12 After you have made these changes click Okay 13 You will be asked to confirm your c...

Page 70: ...UPnP recommended or forwarding ports not recommended A compatible mobile device with a supported platform see below The correct application s installed on your mobile device A sufficient signal to your mobile device areas with intermittent coverage or low signal strength will adversely affect the playback Setting up the DVR for Mobile Access 1 Enter the Main Menu 2 Navigate to Network and locate t...

Page 71: ... on a 3G network running iOS iPhone 3GS or later iPad Android version 2 1 or higher BlackBerry OS version 5 Microsoft Windows Mobile 6 1 or higher Professional Symbian S60 3rd or 5th edition Some devices may require access to a local area network with Internet access to function correctly whilst others are able to use mobile Internet such as HSDPA or similar protocol It depends on the hardware in ...

Page 72: ...drive chassis Remove these screws and remove the HDD from the DVR 5 Push the metal clip on the SATA cable single red or orange cable to unplug the cable from the hard drive Unplug the power cable 2 black 1 yellow and 1 red cable from the back of the hard drive 6 If replacing the hard drive put the newharddriveintothechassis 7 Screw in the hard drive to chassis as in step 5 and attach the chassis t...

Page 73: ...VR if this still doesn t work then the DVR maybe faulty We suggest calling Swann Technical Support The contact information is on the rear cover of this booklet Problem I am not getting pictures from my cameras on any of my displays Solution Make sure the cameras are connected properly to the DVR and their power supplies usually about 12V but some cameras have different requirements particularly wh...

Page 74: ...50fps D1 100fps HD1 200fps CIF shared by 8 cameras Feature Display Single Quad 2 x 2 All 3 x 3 SEQ Recording Best Good Normal Record Modes Manual Motion Detection Schedule HDD Interface 1 SATA Fixed HDD Capability SATA up to 2000GB 2TB Playback Search Time Date Event Lists USB Interface USB 2 0 for Mouse and File Backup Upgrade PTZ Control Built in RS 485 support PELCO P PELCO D LAN Network Interf...

Page 75: ...ted with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By law some countries do not allow limitations on certain exclusions in this warranty Wh...

Page 76: ...99 Option 1 M F 9am 5pm US PT AUSTRALIA toll free 1300 138 324 M 9am 5pm AUS ET Tu F 1am 5pm AUS ET Sa 1am 9am AUS ET NEW ZEALAND toll free 0800 479 266 UK 0203 027 0979 Swann Communications 2011 Helpdesk Technical Support Details Swann Technical Support All Countries E mail tech swannsecurity com Telephone Helpdesk ...

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