Users Manual – eco1050, eco2050, eco2150, eco4050, eco674, eco694, eco814
p. 59
Solution: Check if a firewall is active. This can prevent to establish any
communication because this is a network issue check firewall
setting. Try to disable temporary the firewall and try again.
Problem: The video stream stops when adjusting the
camera settings
Solution: This situation happens when the product between frame rate
and exposure time becomes 1 second or greater. Any of the
settings can be reduced in order to get the camera
operational again. The exposure settings field will become
red in order to signal that one of the frame rate or exposure
setting has to be reduced.
Problem: Camera does not respond to light
Solution: Please execute following steps:
Check if camera is in a “Free Running”-mode. When done,
check with “SVCapture” program if you can read back any
data from the camera like: Type of CCD, S/N number
exposure time settings and so on. If you trigger the camera
by hardware: Check if the Trigger signal is present. The
signal swing for must be minimum 5V (max. 24V) Source
must provide 10 mA. Below such level the drivers in the
camera will not work. Check also the quality and swing. If
these signals are not there or do not have the right quality
(like spikes) the camera can not read out any frame or
delivers distorted images.
Problem: The image is present but distorted
Solution: Try different operation mode. Like if triggered gives bad
results try “Free Running” mode and reduce frame rate to
minimum half possible one. Check if you are using original
“INTEL”® chip set in your PC! If problem still exist call your
local support.
Problem: The image of a color version camera looks “ugly” or
false colors appear.
Solution: If the raw image looks ok than pixel need to be shifted by
either one or one line. The image color depends on the
algorithm used. If the algorithm is starting with the wrong
pixel such effects appear.
Problem: The colors of a color version are not perfect especially
when using halogen light
Solution: Halogen light contains strong portions of IR radiation. Use
cut off filters at around 730 nm like Schott KG 3 to prevent
IR radiation reaching the CCD.
