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SurfLunk Mobile 2, Operation Manual

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Table of Contents

Introduction

 5

Basic Use

 6

Getting Started

 11 

Power Button 

11 

Touch Screen Display 

11 

Volume Up Button 

13 

Volume Down Button 

13 

Micro-USB Jack 

13 

Built-In Microphones 

15 

Performance Overview 

15

Operation

 16 

Adjusting Settings in your Hearing Devices 

16 

Streaming Cell Phone Calls 

18 

Call Waiting 

22 

Streaming Audio 

23 

Streaming Bluetooth Landline Phone Calls 

26

2

Summary of Contents for Mobile 2

Page 1: ...O P E R AT I O N S M A N U A L ...

Page 2: ...en Display 11 Volume Up Button 13 Volume Down Button 13 Micro USB Jack 13 Built In Microphones 15 Performance Overview 15 Operation 16 Adjusting Settings in your Hearing Devices 16 Streaming Cell Phone Calls 18 Call Waiting 22 Streaming Audio 23 Streaming Bluetooth Landline Phone Calls 26 2 ...

Page 3: ... 37 Syncing Hearing Devices 37 Choose Features for SurfLink Mobile 41 Remote Layout 44 Language 46 Settings Lock 47 Display Options 48 Phone Options 49 General Options 50 Additional Information 53 Accessories 53 Bluetooth Overview 56 Required Information 57 FCC Information 59 3 ...

Page 4: ...4 ...

Page 5: ...e streaming device As an audio streaming device from Bluetooth devices Line in input via the micro USB jack Built in omni Surround and directional Focus microphones As a remote control to make hearing device setting adjustments Streaming Audio or sound transmitted wirelessly from SurfLink Mobile to your hearing devices 5 ...

Page 6: ...1 6 3 4 2 5 6 6 Basic Use ...

Page 7: ...een Display Press and release on touch screen buttons to make selection 3 Volume Up Button Press and release to increase sound levels 4 Volume Down Button Press and release to decrease sound levels 5 Micro USB Jack Recharging via Battery Charging cable Streaming audio from the Line In cable 6 Built In Microphones For use in streaming audio as an assistive listening device 7 7 Basic Use ...

Page 8: ...ne Call Waiting Screen 100 Just Talk Mute End Call Swap Call SurfLink Mic Incoming Call Connect 5557635432 Handset Incoming Call Su Handset Remote Screen 100 Home Mute Memory Left Both Right Favorite Handset Call Screens Connect Connect Disconnect Disconnect 100 Ear Selection Left Both Right Memory cycle through available memories Mute Unmute Favorite varies by hearing device Start stop SurfLink M...

Page 9: ... M No Stream Active no button pressed 100 100 mp3 Player Streaming Screen Line In Surround Focus Tablet Landline Stream Active at most one button can be pressed 100 mp3 Player Line In Surround Focus Tablet Landline Point SurfL toward so No hearing devices are synced at this time To Answer Incoming Phone Calls 1 When incoming call is received by cell phone connected to SurfLink Mobile the incoming ...

Page 10: ... dialed Phone screen appears on SurfLink Mobile 3 See page 19 for more details During Active Phone Calls 1 See page 19 for more details Remote icon adjust hearing devices during call Remote Tab 100 ll Screens If both Just Talk and SurfLink Mic are available 100 End Call Just Talk Mute SurfLink Mic Just T 100 Memory Home Mute Disconnect ng Call wer Incoming Call Waiting Incoming Call Caller Name XX...

Page 11: ...k Mobile will automatically enter Sleep Mode to conserve power when no Touch Screen input is received for the configured time To wake the display press and release the Power button then select the Push to Unlock button on the Touch Screen To turn SurfLink Mobile Off press and hold the Power button typically 5 15 seconds Release the button when the Powering Down message is displayed Touch Screen Di...

Page 12: ...obile shows 100 battery charge 80 100 60 40 20 10 y Status Bluetooth active Bluetooth connected Bluetooth connect to 2 devices x2 If less than 20 battery charge remains a low battery warning message appears SurfLink Mobile should be promptly recharged Charging 80 80 Fully Charged 100 Charging 60 60 Charging 40 40 Charging 20 20 When properly recharging indicator will display next to battery status...

Page 13: ...ile Continue to press and release until the desired volume is reached Micro USB Jack The micro USB jack is used for recharging the SurfLink Mobile battery as well as accepting audio from a Line In cable The enclosed Line In cable allows SurfLink Mobile to be connected to any audio device with a female 3 5mm audio output jack Simply connect the micro USB end of the Line In cable to SurfLink Mobile ...

Page 14: ...a a computer USB jack or an optional car charger adaptor although it may take longer than recharging via a wall outlet Charging time may also take longer if the SurfLink Mobile is streaming audio while it is being recharged Plugging SurfLink Mobile into active power source will briefly light up the display when the SurfLink Mobile is powered On but the display is Off TIP If SurfLink Mobile is powe...

Page 15: ... Streaming screen see page 23 for more details Performance Overview Style Original Higher Capacity Recharge Time Up to 3 hours Up to 6 hours Streaming Time Up to 4 hours Up to 8 hours Standby Time Up to 60 hours Up to 120 hours Battery Type Rechargeable lithium ion To determine the Style examine the small bar code label on back housing If 480 appears above the serial number then it is Higher Capac...

Page 16: ... 100 Memory Favorite Home Mute Remote Layout Highlighted buttons will appear on Remote screen Remote Layout Setup Screen Highlighted buttons will appear on remote screen Remote Screen created by Remote Layout 100 Memory Favorite Home Mute Remote Layout Highlighted buttons will appear on Remote screen 100 Memory Favorite Home Mute Remote Layout Highlighted buttons will appear on Remote screen 100 M...

Page 17: ...that is programmed into hearing devices Ask your hearing professional if your hearing devices have Favorite functionality Left Left Both Both Right Right 100 Favorite 100 Mute Unmute Temporarily turns off all sounds coming into the hearing devices Unmute the hearing devices by selecting Mute button again Note When the hearing devices are muted selecting any button on the Remote screen will also un...

Page 18: ...c greyed out 100 End Call Just Talk Mute SurfLink Mic Connect Mute Mute 100 or Incoming Call 5557635432 Unknown Caller Answer Incoming Call If only S Phone Call Screens If b SurfL Jus Mem Mu Incoming Call Waiting Incoming Call Caller Name XXXXXXXXXX Do Not Answer Hold Call Answer End Call Answer Incoming Call Waiting Incoming Call Caller Name XXXXXXXXXX Do Not Answer Hold Call Answer End Call Answ...

Page 19: ...00 End Call Just Talk Mute SurfLink Mic Connect 3 After answering an incoming cell phone call or initiating an outgoing call the Phone Call screen is displayed Note SurfLink Mobile should be kept within 3 6 feet 1 2 meters of hearing devices during cell phone streaming Incoming Call 5557635432 Unknown Caller Answer Incoming Call Remote Tab If only SurfLink Mic is available 100 End Call SurfLink Mi...

Page 20: ...nect Disconnect H Just Talk Just Talk SurfLink Mic Just Talk SurfLink Mic SurfLink Mic Mute Mute Just Talk 3b Select the Mute button during a phone call to mute your own voice Unmute your voice by unhighlighting the Mute button ab 100 rfLink Mic 100 Just Talk SurfLink Mic 100 Home Disconnect 100 Just Talk SurfLink Mic Connect Mute Mute 3c Press the side volume buttons on SurfLink Mobile to adjust ...

Page 21: ...ghlighted buttons will appear on Remote screen Remote Layout Setup Screen Highlighted butto Remote Screen created by Remote Layout 100 Memory Mute Home Volume Graphic Pressed State Graphic appears WHITE DURING each button press Volume Graphic Released State Graphic appears BLUE for 1 2 second AFTER each button press 100 Memory Favorite Mute Home 100 Favorite Mute Home 100 Memory Favorite Home Mute...

Page 22: ...35432 2 Select Do Not Answer button to ignore the second call and continue with the active call SurfLink Mic Mute Connect Connect Disconnect Disconnect Do Not Answer Hold Call Answer End Call Answer Do Not Answ Hold Call Answer En A Connect Connect Just Talk 3 Select End Call Answer button to end the active call and answer the second call ic Connect Connect Disconnect Disconnect Do Not Answer Hold...

Page 23: ...Mic Incoming Call Connect 5557635432 Handset Incoming Call If only SurfLink Mic is available 100 Disconnect SurfLink Mic Mute If both Just Talk and SurfLink Mic are available 100 Disconnect Just Talk Mute SurfLink Mic Surf Dis Mute h SurfLink M Mute h Just Talk and Su Di Just Talk Handset Remote Screen 100 Home Mute Memory Left Both Right Favorite Handset Call Screens Connect Connect Disconnect Di...

Page 24: ...phone setting is useful for listening to multiple speakers in quiet environments Graphic Volume Graphic 100 Focus Focus Surround Surround Line In Line In Cell Phone Cell Phone Tablet Tablet Landline Landline mp3 Player mp3 Player Computer Computer Television Television Stereo Stereo Other Other k Mobile d source 100 mp3 Player Line In Surround Focus Tablet Landline Graphic Volume Graphic 100 Focus...

Page 25: ...e as possible to sound source Line In button Receives audio from Line In cable inserted into micro USB jack of SurfLink Mobile phic Volume Graphic 100 Focus Focus Surround Surround Line In Line In Cell Phone Cell Phone Tablet Tablet Landline Landline mp3 Player mp3 Player Computer Computer Television Television Stereo Stereo Other Other Mobile ource 100 mp3 Player Line In Surround Focus Tablet Lan...

Page 26: ...ink Mobile Tablet Tablet Landline Landline mp3 Player mp3 Player Computer Computer Television Television Stereo Stereo Other Other 3 Use the side volume buttons to adjust the level of the streamed audio signal Streaming Bluetooth Landline Phone Calls SurfLink Mobile can be paired to a Bluetooth landline phone or Bluetooth landline phone adaptor which supports the Bluetooth Headset Profile HSP Blue...

Page 27: ...alk and Su D Just Tal Handset Remote Screen 100 Home Mute Memory Left Both Right Favorite Handset Call Screens Connect Connect Disconnect Disconnect 100 3 To make an Outgoing call from Bluetooth landline phone 3a Dial from the landline phone Quickly select the connection button on the Bluetooth landline phone OR 3b Select Landline phone button center right Quickly dial the call from the landline p...

Page 28: ...yed out 100 Disconnect Just Talk Mute SurfLink Mic Handset Remote Screen 100 Home Mute Memory Left Both Right Favorite Handset Call Screens J Connect Connect Disconnect Disconnect 100 4a Either Just Talk uses the hearing device microphone or SurfLink Mic uses the built in SurfLink Mobile microphone can be used to pick up your voice during a phone call Select desired voice input option by toggling ...

Page 29: ...hted buttons will appear on Remote screen Remote Layout Setup Screen Highlighted butto Remote Screen created by Remote Layout 100 Memory Mute Home Volume Graphic Pressed State Graphic appears WHITE DURING each button press Volume Graphic Released State Graphic appears BLUE for 1 2 second AFTER each button press 100 Memory Favorite Mute Home 100 Favorite Mute Home 100 Memory Favorite Home Mute Remo...

Page 30: ... to turn Bluetooth antenna On Note Bluetooth antenna must be On to stream audio from a connected Bluetooth device such as your cell phone 100 Bluetooth Settings Brightness 100 Bluetooth Paired Devices Pairing Mode 100 Choose Icon Tim_iPod has been paired successfully error 100 Settings Brightness Bluetooth 100 Paired Devices Kevin_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairing Mode ...

Page 31: ...ight the Pairing Mode button to initiate the Bluetooth pairing process This button remains highlighted during the Bluetooth pairing process Note Bluetooth device must also be put into pairing mode Ensure the Bluetooth device is within 30 feet 10m of SurfLink Mobile 100 Choose Icon Phone mp3 Player Cell Phone 100 Retry Cancel Bluetooth pairing was unsuccessful error 100 Kevin_Kindle HandsFree Media...

Page 32: ...se Icon Phone mp3 Player Cell Phone error 100 Settings Brightness Bluetooth 100 Kevin_Kindle HandsFree Media Change List Order Choose Icon 100 Paired Devices Kevin_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairing Mode Phone mp3 Player mp3 Player Tablet Tablet Phone Cell Phone Cell Phone Settings Bluetooth Screens 7 Use the up down arrows to page through the list of available icons For...

Page 33: ... Devices Choose Icon Choose Icon mp3 Player Retr error 100 Settings Brightness Bluetooth 100 Kevin_Kindle HandsFree Media Change List Order Choose Icon 100 Paired Devices Kevin_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairing Mode Computer Phone Stereo Television mp3 Player mp3 Player Computer Tablet Tablet Television Stereo Phone Other Other Cell Phone Cell Phone 33 33 Tools ...

Page 34: ...n_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairing Mode 100 Change List Order device_A device_C Kevin_Kindle OK Cancel 100 OK Cancel Un pair Kevin_Kindle from SurfLink Mobile Computer Phone Stereo Television mp3 Player mp3 Player Computer Tablet Tablet Television Stereo Phone Other Other Cell Phone Cell Phone 100 Bluetooth Settings Brightness 100 Bluetooth Paired Devices Pairing Mode ...

Page 35: ...luetooth Settings Brightness 100 Bluetooth Paired Devices Pairing Mode 100 Choose Icon Tim_iPod has been paired successfully 100 Choose Icon Phone mp3 Player Cell Phone Retry Bluetoo was un error 100 Settings Brightness Bluetooth 100 Kevin_Kindle HandsFree Media Change List Order Choose Icon 100 Paired Devices Kevin_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairing Mode C O O from Comp...

Page 36: ... Uses Headset Profile HSP more than one type of Bluetooth connection is available on Bluetooth device In example shown both Handsfree and Media connections are available Bluetooth Paired Devices Choose Icon Choose Icon mp3 Player Retry Cancel error 00 100 Kevin_Kindle HandsFree Media Change List Order Choose Icon 100 Paired Devices Kevin_Kindle SCH 1545 Tim_iPod 100 Bluetooth Paired Devices Pairin...

Page 37: ...00 Settings Brightness Bluetooth 100 Settings Advanced Setup Display Phone General 100 Advanced Setup Features Remote Layout Language Settings Lock 100 Settings Brightness Bluetooth Brightness Settings Advanced Setup 100 Settings Brightness Bluetooth 100 Settings Brightness Bluetooth Off Hearing Devices Syncing Hearing Devices Syncing establishes a relationship between your wireless hearing device...

Page 38: ...n and Streaming screen 100 Advanced Setup Hearing Devices Features Remote Layout Language Settings Lock On Settings Advanced Setup Hearing Devices S 100 Hearing Devices No hearing devices are synced at this time Sync New C Open and door of the you wish t will be detected 100 Hearing Devices Synced Hearing Devices 13134782 13134803 Sync New 100 Un sync 13134782 13134803 from SurfLink Mobile OK Canc...

Page 39: ...at this time Sync New 100 Cancel Open and close the battery door of the hearing device s you wish to Sync Devices will be automatically detected and displayed Select Hear to S 131 131 Play Tone 100 Hearing Devices Synced Hearing Devices 13134782 13134803 Sync New 100 Un sync 13134782 13134803 from SurfLink Mobile OK Cancel 100 Un Syncing Please Wait 100 OK If Inspire fitting session is open please...

Page 40: ...se close it now 100 Syncing Please Wait 100 Hearing device syncing is complete OK 13134782 13134803 10 When syncing is successful you will see a message and hear a sustained success tone presented through the hearing device Your hearing devices and SurfLink Mobile will now operate as a wireless system 100 Hearing Devices No hearing devices are synced at this time Sync New 100 Cancel Open and close...

Page 41: ...uage Settings Lock Off Settings Advanced Setup Feature Settings Advanced Setup Langua Settings Phone Settin 100 Features Remote Control Omni Mic Surround Directional Mic Focus Line In Audio Bluetooth Media and Bluetooth Phone Calls 100 Advanced Setup Hearing Devices Features Remote Layout Settings Lock Off 100 Language English Espanol Deutsch OK Set lan to En 100 Settings Advanced Setup Display Ph...

Page 42: ...g Devices Features Remote Layout Language Settings Lock Off Settings Advanced Setup Features Settings Advanced Setup Language Settings Phone Settings General 100 Features Remote Control Omni Mic Surround Directional Mic Focus Line In Audio Bluetooth Media and Bluetooth Phone Calls 100 Advanced Setup Hearing Devices Features Remote Layout Settings Lock Off 100 Language English Espanol Deutsch 100 O...

Page 43: ...e is inserted into micro USB jack on SurfLink Mobile If Off then Line In audio input will not be available Bluetooth Media and Bluetooth Phone Calls button if On SurfLink Mobile is capable of interacting with Bluetooth devices If Off SurfLink Mobile will not be capable of Bluetooth functionality 43 43 Tools ...

Page 44: ... Audio Bluetooth Media and Bluetooth Phone Calls 100 Advanced Setup Hearing Devices Features Remote Layout Language Settings Lock Off 100 Memory Favorite Home Mute Remote Layout Highlighted buttons will appear on Remote screen 100 Language English Espanol Deutsch 100 OK Cancel Set language to English 100 Settings Advanced Setup Display Phone General 100 Display Sleep Delay Button Text On Sl 100 Ph...

Page 45: ...s General Settings Display 100 Advanced Setup Hearing Devices Features Remote Layout Language Settings Lock Off 100 Memory Favorite Home Mute Remote Layout Highlighted buttons will appear on Remote screen 100 OK Cancel Set language to English 100 Settings Advanced Setup Display Phone General 100 Display Sleep Delay Button Text On 100 Sleep Delay 1 Minute 3 Minutes 5 Minutes 100 Settings Advanced S...

Page 46: ... available languages Select desired language 100 Advanced Setup Hearing Devices Features Remote Layout Language Settings Lock Off Settings Advanced Setup Features Settings Advanced Setup Language Settings Phone Settings Genera 100 Features Remote Control Omni Mic Surround Directional Mic Focus Line In Audio Bluetooth Media and Bluetooth Phone Calls 100 Advanced Setup Hearing Devices Features Remot...

Page 47: ...vices 13134782 13134803 Sync New 5 If Settings Lock feature is On as indicated by the padlock icon on the Settings button then user may want to contact their hearing professional for assistance Note This feature may be helpful for users who might inadvertently make changes SurfLink Mobile settings Normal Pressed Brightness OK Cancel Brightness OK Cancel Settings Brightness Bluetooth 100 Settings A...

Page 48: ...e to English 100 Settings Advanced Setup Display Phone General 100 Display Sleep Delay Button Text On 100 Sleep Delay 1 Minute 3 Minutes 5 Minutes 100 Settings Advanced Setup Display Phone General 100 General Reset About Default Power On Screen Streaming Remote 100 Firmware version Serial number About 100 OK Cancel Do you really want to reset Surflink Mobile to factory settings Note Selecting OK w...

Page 49: ...e to hearing devices during incoming calls JustTalk Mode If On JustTalk will be an available option for Voice Pickup during cell phone calls If Off SurfLink Mic will be the only Voice Pickup option available during cell phone calls Note Turning off JustTalk Mode will extend hearing device battery life Settings Advanced Setup Language Settings Phone Settings Genera 100 Advanced Setup Hearing Device...

Page 50: ...display to navigate to the Tools screen 2 Select Settings button on the Tools screen 3 Select General on Settings screen Advanced Setup Remote Layout Language Settings Lock Off Settings Advanced Setup Language Settings Phone Settings General Settings D Features Directional Mic Focus Line In Audio Bluetooth Media and Bluetooth Phone Calls Advanced Setup Remote Layout Language Settings Lock Off 100 ...

Page 51: ...n Serial number About 5 Select Reset button on General screen to erase all synced hearing devices all paired Bluetooth devices and reset any settings features that were altered since leaving the factory 6 Select OK to Reset 7 Select Cancel to keep SurfLink Mobile settings as is eral Settings Display Advanced Setup Settings Lock Off Home Mute Remote Layout 100 Settings Advanced Setup Display Phone ...

Page 52: ...eral Reset About Default Power On Screen Streaming Remote 100 Firmware version Serial number About 100 OK Cancel Do you really want to reset Surflink Mobile to factory settings Note Selecting OK will restart SurfLink Mobile TIP For best performance always ask your hearing professional about firmware updates for both your hearing devices and SurfLink Mobile 52 52 Tools ...

Page 53: ...Lanyard attachment Belt clip attachment These accessories can also be purchased separately as extras or replacements Available for purchase separately USB car charger adaptor Carrying case EU UK and Australia USB power adaptors Line In cable adaptor which allows concurrent line in audio streaming and battery recharging 53 53 Additional Info ...

Page 54: ...Lanyard or Belt Clip onto the Base Clip and then attach the Base Clip to SurfLink Mobile by orientating the clip according to the shadowed outline of the Base Clip on the back of the SurfLink Mobile Figure 4 To interchange attachments remove the Base Clip from SurfLink Mobile then press down on the release tab Figure 5 of the Base Clip to unlock and slide the attachment out of position toward the ...

Page 55: ...sired attachment into the center position of the Base Clip Figure 8 and slide into position at one end of the Base Clip to lock the attachment into place Figure 9 Fig 7 Fig 6 Fig 8 Fig 9 55 55 Additional Info ...

Page 56: ...pport either the Headset HSP or Hands Free HFP profile To listen to stereo music your Bluetooth device must support the Media A2DP profile To enable Bluetooth communication two procedures must be completed Pairing Establishes a relationship between a Bluetooth device and SurfLink Mobile It only needs to be done once for each Bluetooth device you wish to use with your SurfLink Mobile Connecting Est...

Page 57: ...d for the benefit of disposal recycling personnel Please include this manual with your device when disposing of your SurfLink Mobile For Disposal Recycling Personnel Only This product contains a Lithium Ion Polymer battery To remove this battery Remove the two screws on the back of the SurfLink Mobile Slide the bottom plate up slightly to separate the top from the bottom Unplug the battery and tap...

Page 58: ...hysician or the manufacturer of your medical device for information about the risk of disturbance SurfLink Mobile should not be used during an MRI procedure Use on Aircrafts SurfLink Mobile should not be used on aircrafts unless specifically permitted by the flight personnel International Use SurfLink Mobile is approved to operate at a radio frequency that is specific to your country or region and...

Page 59: ...ation of the device Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment Note FCC Cet appareil est conforme avec la partie15 des règles de la FCC et du RSS 210 L utilisation est assujettie à deux conditions 1 Cet appareil ne doit pas causer d inter...

Page 60: ...pement Hereby Paradigm declares that the SurfLink Mobile is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration of Conformity can be obtained from the addresses below Paradigm Inc 6600 Washington Ave South Eden Prairie MN 55344 USA Paradigm Inc European Headquarters Wm F Austin House Bramhall Technology Park Pepper Road Hazel...

Page 61: ...Notes 61 ...

Page 62: ...Notes 62 ...

Page 63: ...Notes 63 ...

Page 64: ... 2014 Paradigm Inc All Rights Reserved 84934 007 8 14 BKLT0248 04 EE XX ...

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