SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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Safety and Compliance
Warranty
CHAPTER 10: WARRANTY
Activate your product warranty at www.surecall.com/ACTIVATE
For questions regarding your warranty, contact a SureCall representative at 1-888-365-6283 or email [email protected].
10.1 Warranty Periods
Your warranty includes the following periods:
•
Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase.
This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect
installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the customer a working
replacement. All returned packages should contain all products distributed.
•
Five-Year Extended Product Warranty: A five year warranty is available for purchase on any products sold by SureCall. A five-year
warranty must be obtained at the time of purchase. This warranty adds an additional two years to the three year warranty we
provide. All regulations still apply.
10.2 Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications
are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on
2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging
with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the
outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283.
Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned
to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be
returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as
antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and
will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair
or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products
purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty
returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized
representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without
incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to
SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United
States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet
the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided by
SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration,
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