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SureCall Force5 2.0 User Manual Download Page 1

Force

5 2.0

™

Voice and 4G LTE Cellular Booster Kit with Built-in Sentry 

Remote Monitoring

Activate your warranty at 

surecall.com/activate

For technical support:

Email:   [email protected]   |    Call:  1-888-365-6283

Available Monday – Friday, 7am – 5pm PST 

01.16.19

Summary of Contents for Force5 2.0

Page 1: ...LTE Cellular Booster Kit with Built in Sentry Remote Monitoring Activate your warranty at surecall com activate For technical support Email support surecall com Call 1 888 365 6283 Available Monday Friday 7am 5pm PST 01 16 19 ...

Page 2: ...ll University YouTube channel SureCall Stay up to date with all things SureCall How It Works SureCall s Force5 2 0 cellular boosting function uses a high quality bidirectional signal booster that enhances signals to areas that are prone to weak cellular coverage It works with two types of antennas 1 An outdoor antenna that communicates with the cell tower 2 A set of Indoor antennas that communicat...

Page 3: ...or Dome Antenna s 11 Option B Indoor Ultra Thin Antenna 13 Option C Indoor Panel Antenna 14 Step 4 Install the Signal Booster 16 Booster Configuration 18 DIP Switch Configuration 18 Adjusting Booster Attenuation 19 Testing and Troubleshooting 20 LED Indications 21 Section 3 Built in Sentry 22 Sentry Configuration 22 Software Installation 22 Sentry Operation 24 Section 4 Specifications 29 Kitting I...

Page 4: ...rce5 2 0 Yagi 4 Ultra Thin Yagi 4 Ultra Thin 4 1 Package Contents 1 Unpack all package contents For missing or damaged items contact your reseller Keep the carton and packing material to store the product in case you need to return it 2 Turn over the signal booster and record the model and serial number for reference Serial _________________________________________________________________ Purchase...

Page 5: ...com 5 Force5 2 0 Booster Outside Antenna options Outside Cable Inside Antenna options Cable SC 400 Inside Cable options Single Antenna Kits Multiple Antenna Kits Omni Yagi Dome s Ultra Thin s Panel s x4 Cable SC 400 Splitter SC400 Cable SC 400 Package Contents ...

Page 6: ...if needed Installation Overview 1 Find the outside area that has the strongest signal See page 7 2 Install the outdoor antenna in the area identified in step 1 See page 8 3 Install the indoor antennas where increased signal is needed See page 11 4 Mount the signal booster connect the outdoor and indoor antenna cables to the signal booster and connect the booster to an AC power source See page 16 F...

Page 7: ...nd above is very weak How to Determine Your dB Signal Reading Using an iPhone Dial 3001 12345 a Field Test screen will appear press down on the home button for a few seconds so your dB reading will appear in the upper left hand corner Using an Android Download the Network Signal Info within the Google Play store Once installed you will be able to view your dB strength Internet Go to www speedtest ...

Page 8: ...ion Required distance between indoor outdoor antennas Outdoor Indoor Antenna Separation A minimum of 50 ft of separation between the outdoor antenna and indoor antennas is recommended for best performance Reducing antenna separation will reduce the coverage provided by the booster and generally additional separation will provide better performance Antenna Separation Option A Yagi Antenna Before in...

Page 9: ...quencies the FCC has stated for consumer signal boosters operating as a fixed station in the 1710 1755 MHz uplink 2110 2155 downlink bands the users or installation manual must contain the 30 foot height restriction requirements per FCC 27 50 d 4 IMPORTANT Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster OK Antenna Aiming Planned booster location Ou...

Page 10: ...mark position of desired placement 2 Place vertical L bracket into desired location and tap the screws head first along with sleeve into stucco 1 2 to 5 8 inches deep into place Note Alternate screws may be required for different surfaces such as wood or concrete 3 In this order place washer lock washer and nut on each screw and tighten until secure When tightening screw sleeve will expand to secu...

Page 11: ...s needed Option A Indoor Dome Antenna s The SC 222W wideband antenna is an omni directional interior antenna that gathers and sends signals from all directions Range of antenna is dependent on three factors 1 Physical obstructions 2 Power generated by booster 3 Signal level received by the outdoor antenna Besides the antenna itself parts include mounting equipment It should be mounted on a ceiling...

Page 12: ...with multiple indoor antennas 4 Connect each indoor antenna to a the indoor antenna cable provided with your kit and run along route toward the planned location of your booster Join all cables to provided cable splitter 5 Connect one end of the provided cable to the remaining port of the cable splitter labeled INPUT and route cable to the planned location of your booster Note Be sure to provide en...

Page 13: ...cal obstructions 2 Power generated by booster 3 Signal level received by the outdoor antenna For Each Antenna If accessible by crawl space 1 Drill a 20 mm diameter hole in the ceiling The size should be large enough to allow the antenna s plastic cable base to pass through 2 Place antenna cable through hole 3 From crawl space screw the fixing nut onto antenna and fasten around the threaded plastic...

Page 14: ...gular cell phone use 2 Using plate mark position of desired screw placement 3 Screw mounting plate into place with the slide panel protruding towards you 4 Slide antenna securely onto mounting plate Installation Important Storage and transportation Store and place in non extreme room temperature and dry environment This antenna should not be used near open fire or flame For kits with a single indo...

Page 15: ...ed with your kit and run along route toward the planned location of your booster For kits with multiple indoor antennas 5 Connect each indoor antenna to indoor antenna cabling provided with your kit and run along route toward the planned location of your booster Join all cables to provided cable splitter 6 Connect one end of the provided cable to the remaining port of the cable splitter labeled IN...

Page 16: ... booster port marked INSIDE and tighten the connection 4 Connect the AC power cord to the signal booster 5 Connect the plug on the other end of the 110V AC power outlet 6 Turn the booster s power switch on Once the booster is powered on The green Power light should illuminate The band lights will flash red and yellow for approximately 10 seconds Note If the Power LED does not turn ON or the Alert ...

Page 17: ...SureCall 1 888 365 6283 support surecall com www surecall com 17 Installation Indoor Cables Outdoor Cable Splitter Cable Force5 2 0 Power Supply Indoor Antenna Outdoor Antenna Indoor Antenna Splitter ...

Page 18: ...e booster is turned on the band lights will flash red and yellow for approximately 10 seconds 1 LTE UL AT T 707 MHz DIP switches control LTE uplink switch 1 5 2 LTE DL 728 757 MHz DIP switches control LTE downlink switch 1 5 3 LTE UL Verizon 781 MHz DIP switches control LTE uplink switch 1 5 4 CELLULAR UL 800 MHz DIP switches control Cellular uplink switch 1 5 5 CELLULAR DL 800 MHz DIP switches co...

Page 19: ...btain a usable cellular signal in as many areas of the building as possible A successful installation means that you can make calls without dropping and or have a reliable data connection Each bank of DIP switches contain five switches From left to right the DIP switches in each bank provide 1 2 4 8 and 16 dB of attenuation reduced amplification These switches are cumulative meaning that the total...

Page 20: ... there is oscillation in that band and adjustments are needed If you can t get the coverage reasonably well balanced you may need to install an additional interior antenna and or a different type of interior antenna and or relocate interior antennas Problem Resolution Signal booster has no power Verify that the booster switch is turned on Connect the power supply to an alternate power source Verif...

Page 21: ... an OMNI outside antenna relocate the outside antenna to a location where the signal is weaker 2 For kits using a DIRECTIONAL outside antenna turn the antenna in short increments away from the signal source 3 Add an inline attenuator to the cable coming into the outside port of the booster 4 Though not desirable as amplification will not be optimum lower the dB gain setting in small increments unt...

Page 22: ...ur computer The USB is only needed for configuration and may be disconnected once complete Step 2 Connect an Ethernet cable not provided to the booster s WAN port and connect the other end to your router Software Installation Step 1 Download the software at surecall com support sentry Step 2 Install the software on the computer that you will be using for remote monitoring Run as admin Step 3 Enter...

Page 23: ...the correct port has been chosen other fields will autopopulate except for booster name and location address Verify that the server IP address is 99 55 251 45 If not select the new IP address and click Apply Next enter a Booster Name a Location Address is optional Once complete you may click Add and close the window ...

Page 24: ...ace On the main interface screen select the booster located in the left column this will automatically populate the fields with the booster s parameters Using Optional Antenna Placement Tool This tool aids the installer in locating the best location for an outside antenna To test for the best location the booster and outside antenna must be connected by coax cable Place the antenna in a position y...

Page 25: ...onnecting to the booster Lowering the dB gain with the DIP switches on the booster or through the Attenuation column in the Sentry Configure Gain Settings Attenuation If the Over Power alert is red the signal coming into the booster from the cellular tower is too strong which will shut down the affected band There are three possible solutions 1 Add an inline 5 dB or 10 dB attenuator parts SC ATNR ...

Page 26: ...ough the booster s DIP switches Automatic Gain Control Indicates when the booster is automatically reducing the gain due to a strong outdoor signal or close indoor outdoor antenna proximity Gain Indicates the current gain on the amplifier Output Power Indicates the power output level of the booster in dBm Uplink Downlink Status Indicates whether a band is asleep turned on or turned off ATTENUATION...

Page 27: ...restore or delete the booster Email Alerts Email alerts will be sent in the event of booster overpowering over attenuation or if oscillation is detected Changing your Booster Information If you wish to change your Booster information click on Edit Booster Info within the left hand navigation Deleting a Booster If you wish to delete a booster in order to add a new one right click on the specific bo...

Page 28: ...st registered and click on Forgot your Password Your password will be emailed to you Modifying your password To change your password choose Tools in the top navigation and select the Accounts menu and select Modify Password E mail from the drop down menu Enter the Old Password choose a new password confirm the new password and click on modify Sentry Operation ...

Page 29: ...757 869 894 1930 1995 2110 2155 G Block Included Supported Cellular Standards CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards Input Impedance 50 Ω Maximum Gain Cellular 72 dB Noise Figure 5 dB VSWR 2 0 AC Input Output Input AC 110 V 60 Hz Output DC 15 20 V Maximum Output Power 1 Watt EIRP Cable SC 400 RF Connectors N Female Power Consumption 65W Operation Temperature 4º F to 158º F Di...

Page 30: ...75 NN 75 ft Use 75 ft or longer 4 22 dB 4 22 dB 4 41 dB 6 17 dB 5 8 6 54 dB Indoor Antenna SC 222W Dome 3 dBi 3 dBi 3 dBi 6 dBi 6 6 dBi The Force5 2 0 booster is suitable for use with all equivalent and lower gain antennas and cables Included in kit 1 Component Product Qty Notes Outdoor Antenna SC 230W Yagi 1 Outdoor Cable SC 400 30 NN 30 ft 1 Use 30 ft or longer Indoor Cable SC 400 20 NN 20 ft 1 ...

Page 31: ...You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider This device may be operated ONLY in a fixed location for in building use WARNING E911 location information may not be provid...

Page 32: ...oduct s physical or electronic properties SureCall warrants to the Buyer that each of its products when shipped will be free from defects in material and workmanship and will perform in full accordance with applicable specifications The limit of liability under this warranty is at SureCall s option to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1 2...

Page 33: ...ctly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association and judgment upon the award rendered may be entered in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent ...

Page 34: ...48346 Milmont Drive Fremont California 94538 USA 888 365 6283 www surecall com ...

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