SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | [email protected]
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The red LED goes ON.
The Power LED does not turn
ON.
The Alert LEDs flash after
the initial activation period.
The Alert LEDs continue
to flash.
Your signal booster has no
power.
More antenna separation is needed. If you cannot provide more
antenna separation and the Alert LEDs flash after the initial activation
period, lower the dial above the blinking LED by 5dB (for example,
from 50 to 45) and monitor the bars on your cell phone to see
whether reception improves.
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Lower the dial above the blinking LED by 5dB (for example from 65
to 60) and monitor the are on your cell phone to see whether recep
-
tion has improved.
The signal booster shuts down automatically, and then restarts
after 60 seconds. Turn down the PCS, Cellular, or LTE/AWS dial
that is oscillating to prevent the signal booster from shutting down
automatically.
Verify that the switch on the power supply is turned on and red
LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can
remove power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF,
return the power supply to SureCall. Contact tech support at 1-888-
365-6283 or [email protected], or go to www.surecall.com and
log on to online support to receive an RMA.
Troubleshooting
One of the red LEDs next to
the dials on your signal booster
is flashing red.
Your signal booster restarted
and shut down for 15 minutes,
and is now shut down
permanently.
Turn down the dB gain on the dial until the light goes OFF or turns
yellow. Be sure the inside panel antenna is facing away from the
outside antenna. Use the recommended antenna separation:
65dB: 60 ft. separation
63dB: 50 - 60 ft. separation
55dB: 40 - 50 ft. separation
50dB: 30 - 40 ft. separation
45dB: 20 - 30 ft. separation
40dB: 10 - 20 ft. separation
35dB: 10 ft. separation
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sufficient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location. (see page 8)
Problem
Resolution
