suprema BioLite Solo, User Manual, Page: 35 / 44

5.2 Troubleshooting
Category Trouble Solution
Power
The power is
supplied but the
device does not
operate.
- When the device is disconnected from the bracket, it
may not work when using the tamper switch.
- Check the adapter or power cable.
Password
The password is
lost.
- Enter the queried password after contacting the
administrator in case of a normal user.
- When the administrator password is lost, contact with
the installation agency.
The locked door is
not open after
entering the
password and
pressing
OK .
- Check whether the correct password is input.
- Check whether you have changed the password
recently.
- If you cannot find the password, contact the
administrator.
Fingerprint
The fingerprint has
been enrolled but its
recognition
encounters an error.
- BioLite Solo has the technology of Suprema that won
the first award in FVC2004 and FVC2006 because it
has world number one quality in recognition.
- For better performance in fingerprint recognition,
correct registration is a must.
- Enroll the fingerprint again after seeing
“1.3 Methods for fingerprint input”
- The recognition rate may vary due to the characteristic
of each finger so enroll the fingerprint of another finger.
It was good at
recognizing
fingerprints but
suddenly it fails in
recognition.
- Check whether the finger or the sensor is covered with
sweat, moisture, or dust.
- In case the fingerprint has any damage, the device may
consider it as the one of wrong person.
- Wipe the finger or sensor with a dry cloth and retry.
- When the fingerprint is so dry, blow your steam of
breath into it and retry.
Door lock
Even if you close
the door, the door is
not locked.
- The electric lock failure is most likely to happen. Check
it after contacting the installation agency.
Time
The time is not
correct.
- BioLite Solo has an embedded battery but it can be
discharged by a long time use. Accordingly the time
may not be correct. Correct the time after seeing
“3.1
Date, Time.
”
Administrator
connection
The administrator
mode cannot be
entered because of
losing the
administrator
password or
resignation.
- BioLite Solo allows the administrator to give access
rights so only the administrator can enter the menu.
- When you have no choice but to enter the administrator
menu, you can be granted an administrator password
after following the predefined procedure.
(Contact with the installation agency.)