3-3
Chapter 3: Troubleshooting
services. They should know of any possible problem(s) with the specifi c system
confi guration that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
1.
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/support/faqs/
) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our website at
2.
(http://www.supermi-
cro.com/support/bios/
).
If you still cannot resolve the problem, include the following information when
3.
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
•
system fi rst boots up)
System confi guration
•
An example of a Technical Support form is on our website at
•
(http://www.super-
micro.com/support/contact.cfm).
Distributors: For immediate assistance, please have your account number ready
•
when placing a call to our technical support department. We can be reached by
e-mail at [email protected] or by fax at: (408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X8DTT-H+ series motherboard has 12 240-pin DIMM slots that sup-
port up to 192 GB DDR 3 Registered ECC or up to 48 GB Unbuffered EDD/Non-ECC
DDR3 1333 MHz/1066 MHz/800 MHz SDRAM modules. It is strongly recommended
that you do not mix memory modules of different speeds and sizes. Please follow
all memory installation instructions given on Section 2-4 in Chapter 2.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located on
our website at
http://www.supermicro.com/support/bios/
. Please check our BIOS
warning message and the information on how to update your BIOS on our web-
