3-3
Chapter 3: Troubleshooting
Losing the System’s Setup Confi guration
Make sure that you are using a high quality power supply. A poor quality
1.
power supply may cause the system to lose the CMOS setup information.
Refer to Section 1-6 for details on recommended power supplies.
The battery on your motherboard may be old. Check to verify that it still sup-
2.
plies ~3VDC. If it does not, replace it with a new one.
If the above steps do not fi x the Setup Confi guration problem, contact your
3.
vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note that
as a motherboard manufacturer, Super Micro does not sell directly to end-users, so
it is best to fi rst check with your distributor or reseller for troubleshooting services.
They should know of any possible problem(s) with the specifi c system confi guration
that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques-
tion' (FAQ) sections in this chapter or see the FAQs on our web site (
http://www.
supermicro.com/support/faqs/
) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro
com/support/bios/
).
Note:
Not all BIOS can be fl ashed; it depends on the modifi cations to the boot
block code.
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
•
system fi rst boots up).
System confi guration
•
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
