Supero SUPER PIIIDR3, User Manual

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3-3
Chapter 3: Troubleshooting
Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version
(this can be seen on the initial display when your system first boots
up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
895-2012.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the PIIIDR3/
PIIIDRE motherboard can support?
Answer: The PIIIDR3/PIIIDRE has 4 RIMM sockets, which support up to 2 GB
RDRAM. Use 300/400 MHz (600/800 MB/sec) RIMM modules for RAMBUS.
Both ECC and non-ECC RDRAM are supported. Check the Memory ECC
Mode setting in BIOS to enable the use of ECC.
Note: Continuity modules must be installed into empty RIMM slots . In
addition, memory modules must be installed in pairs (two slots at a time)
because interleaved memory technology is used. If installing only two
modules, they must be installed into either Banks 0 and 2 or Banks 1 and
3.Also, be aware that PC800 RAMBUS can only be used when running at a
133 MHz FSB speed. PC700 can only be used when running with a 100
MHz FSB speed.