Supero SUPER P4SCA, User Manual

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3-3
Chapter 3: Troubleshooting
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is posted on our web site at
http://www.supermicro.com/support/contact.cfm.
4. Distributors: For immediate assistance, please have your account number
ready when contacting our technical support department by e-mail at
support@supermicro.com or by fax at (408) 503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The P4SCA/P4SCE supports up to 4 GB of ECC/non-ECC, unbuf-
fered DDR-400/333/266, two-way interleaved SDRAM. See Section 2-4 for
details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not
experiencing problems with your system. Updated BIOS files are located on
our web site at http://www.supermicro.com/support/bios. Please check our
BIOS warning message and the information on how to update your BIOS on
our web site. Also, check the current BIOS revision and make sure it is
newer than your current BIOS before downloading. Select your mainboard
model and download the BIOS file to your computer. Unzip the BIOS update
file and you will find the readme.txt (flash instructions), the awdflash.exe
(BIOS flash utility) and the BIOS image (xxxx.bin) files. Copy these files
onto a bootable floppy and reboot your system. It is not necessary to set
the BIOS boot block protection jumpers on the mainboard. At the DOS
prompt upon rebooting, enter the command "awdflash." Then type in the
BIOS file that you want to update (xxxx.bin).