3-3
Chapter 3: Troubleshooting
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then please contact Super Micro's technical support
and provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System
confi
guration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at:
(408) 503-8000, option 2, or by fax at (408)503-8019.
3-3 Frequently
Asked
Questions
Question: What type of memory does my motherboard support?
Answer:
The PDSM4+/PDSME+ supports up to 8 GB of
unbuffered
, ECC/Non-
ECC,
DDR2-677/533/400, two-way interleaved or non-interleaved SDRAM. See
Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer:
It is not recommended that you upgrade your BIOS if you are not expe-
riencing problems with your system. Updated BIOS fi les are located on our web
site at
(http://www.supermicro.com/support/bios/
). Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Also,
check the current BIOS revision and make sure it is newer than your current BIOS
before downloading. Select your mainboard model and download the BIOS fi le to
your computer.
(
*
Warning
: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question:
What's on the CD that came with my motherboard?
Answer:
The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install
the applications you need. Applications on the CD include chipset drivers for Win-
dows, security and audio drivers.
Question: How do I connect the ATA100/66 cable to my IDE device(s)?
Answer:
The 80-wire/40-pin high-density ATA100/66 IDE cable that came with
your system has two connectors to support two drives. This special cable must be
