3-3
Chapter 3: Troubleshooting
Note:
Not all BIOS can be fl ashed depending on the modifi cations to the boot
block code.
3. If you still cannot resolve the problem, include the following information when
contacting us for technical support:
•
Serverboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•
System confi guration
An example of a Technical Support form is posted on our web site.
Distributors: For immediate assistance, please have your account number ready
when contacting our technical support department by e-mail.
3-3 Frequently
Asked
Questions
Question: What type of memory does my motherboard support?
Answer:
The H8QGL-6/iF+ serverboard supports up to sixteen (16) single/dual/tri/
quad channel DIMM slots supporting up to 128 GB of ECC/Non-ECC UDIMM or
up to 512 GB of ECC RDIMM/LRDIMM DDR3-1866/1600/1333/1066 Mhz speed,
1 GB, 2 GB, 4 GB, 8 GB, 16 GB or 32 GB size SDRAM (or up to 128 GB with a
single CPU installed). Both single and dual channel confi guratiosn are supported.
See Section 2-5 for details on installing memory.
Question: How do I update my BIOS?
Answer:
It is recommended that you
not
upgrade your BIOS if you are not
experiencing problems with your system. Updated BIOS fi les are located on our
web site. Please check our BIOS warning message and the information on how to
update your BIOS on our web site. Also, check the current BIOS revision and make
sure it is newer than your current BIOS before downloading.
Select your motherboard model on the web page and download the corresponding
BIOS fi le to your computer. Unzip the BIOS update fi le, in which you will fi nd the
readme.txt (fl ash instructions), the afudos.smc (BIOS fl ash utility) and the BIOS
image (H8xxx.xxx) fi les. Copy these fi les to a bootable fl oppy disk, insert the disk
into drive A and reboot the system. At the DOS prompt after rebooting, enter the
command "fl ash" (without quotation marks) then type in the BIOS fi le that you want
to update with (xxxx.rom).
