3-6
C2SBC-Q User's Manual
Question: Why doesn't my USB devices work after installing the Intel Chipset
Software Installation Utility in Windows XP or Windows Server 2003?
Answer:
This is a timing conflict between Windows File Protection and the
Setup program. This is described in greater detail, and a hotfix is available at
Microsoft's website at http://support.microsoft.com/kb/921411/en-us
3-4 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered. You can obtain service by calling your
vendor for a Returned Merchandise Authorization (RMA) number. When returning
to the manufacturer, the RMA number should be prominently displayed on the
outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and
handling charges will be applied for all orders that must be mailed when service
is complete.
For faster service, RMA authorizations may be requested online (http://www.
supermicro.com/support/rma/).
This warranty only covers normal consumer use and does not cover damages in-
curred in shipping or from failure due to the alteration, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor first for any product problems.
