Supermicro SuperWorkstation SYS-531A-IL, User Manual, Page: 75 / 104

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Chapter 7: Troubleshooting and Support

#1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press
<F4> to save the settings and exit the BIOS Setup utility.

8.

When the UEFI Shell prompt appears, type fs# to change the device directory path. Go
to the directory that contains the BIOS package you extracted earlier from Step 6. Enter
flash.nsh BIOSname.### at the prompt to start the BIOS update process.

7.

Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top
of the toolbar, select Boot to enter the submenu. From the submenu list, select Boot Option

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Summary of Contents for SuperWorkstation SYS-531A-IL

Page 1: ...USER S MANUAL Revision 1 0 SuperWorkstation SYS 531A IL...

Page 2: ...lass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Page 3: ...t drivers and utilities https www supermicro com wdl Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at supp...

Page 4: ...osing a Setup Location 17 Workstation Precautions 17 Chapter 3 Maintenance and Component Installation 3 1 Removing Power 19 3 2 Accessing the System 20 3 3 Processor and Heatsink Installation 21 Insta...

Page 5: ...nents 6 1 Optional Parts List 63 6 2 Mobile Rack 63 Chapter 7 Troubleshooting and Support 7 1 Information Resources 65 Website 65 Direct Links for the SYS 531A IL System 65 Direct Links for General Su...

Page 6: ...placement Components 78 7 7 Reporting an Issue 78 Technical Support Procedures 78 Returning Merchandise for Service 78 Vendor Support Filing System 79 7 8 Feedback 79 7 9 Contacting Supermicro 80 Appe...

Page 7: ...mputer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma...

Page 8: ...CI slot 5V 33MHz Two PCIe 3 0 x4 slot Two PCIe 5 0 x16 slots support auto switch 16 NA or 8 8 For optimum performance if only one card to install be sure to install in CPU slot7 CPU slot4 shares bandw...

Page 9: ...gured for professional video editing 3D modeling or other professional applications The following views of the system display the main features Front View Figure 1 1 Front View System Features Front F...

Page 10: ...station but maintains standby power HDD LED Indicates activity on the storage drives when flashing USB3 2 Gen1 Front accessible USB3 2 Gen1 port USB3 2 Gen1 Front accessible USB3 2 Gen1 port USB3 2 On...

Page 11: ...r Feature Description Power Supply One PS2 668W multi output 80 Platinum power supply Rear Exhaust Fan One 12cm fan Rear I O Backpanel For details see 4 3 Input Output Ports Expansion Slots Seven full...

Page 12: ...ly One 668W 80PLUS Platinum PS2 power supply 5 25 Drive Bays Two 5 25 drive bays 3 5 Storage Trays Four 3 5 drive trays Optional 2 5 Drive Cage Up to four 2 5 storage drives with optional cage Optiona...

Page 13: ...0 X4 PCH SLOT2 PCI E 3 0 X4 SLOT1 PCI 33MHz BT1 MAC CODE BMC CODE BAR CODE MAC CODE BIOS LICENSE X13SAE DESIGNED IN USA REV 1 00 JPME2 JLED1 JD1 I SATA0 I SATA1 I SATA2 I SATA3 I SATA4 I SATA5 I SATA6...

Page 14: ...nable Disable Pins 1 2 Enabled JPL1 JPL2 LAN1 LAN2 Enable Disable Pins 1 2 Enabled JPME2 ME Manufacturing Mode Pins 1 2 Normal JWD1 Watch Dog Function Enable Pins 1 2 Reset LED Description Color State...

Page 15: ...8 pin CPU Power Connector Required JSD1 SATA Disk On Module DOM Power Connector JSTBY1 Standby Power Header 5V JTPM1 Trusted Platform Module TPM Port 80 Header LAN1 RJ45 1GbE LAN Port LAN2 RJ45 2 5Gb...

Page 16: ...driver FRONT AUDIO HEADER GLAN1 I219LM PESLOT4_PRSNT_N 8GT s GbE LAN PCH PE2 1 33MHz XDP PCI SLOT 1 GLAN2 I225V LM UP TO 125W PCIe x16 SLOT 7 M 2 M KEY 1 PCH PE4 4 4 M 2 M KEY 2 LAN1 USB2 0 2 LAN2 USB...

Page 17: ...ny way If any equipment appears damaged file a damage claim with the carrier who delivered it Decide on a suitable location for the workstation It should be situated in a clean dust free area that is...

Page 18: ...supply UPS to protect the workstation from power surges voltage spikes and to keep your system operating in case of a power failure Allow the power supply unit to cool before touching it To maintain...

Page 19: ...rt numbers given Installation or replacement of most components require that power first be removed from the system Please follow the procedures given in each section 3 1 Removing Power Use the follow...

Page 20: ...the system follow instructions in section 3 1 2 Remove the two screws securing the left side cover to the chassis 3 Slide the left cover toward the rear of the chassis 4 Lift the left cover from the c...

Page 21: ...placing direct pressure on the LGA lands gold contacts Improper installation or socket misalignment can cause serious damage to the processor or CPU socket which may require manufacturer repairs Therm...

Page 22: ...the CPU to the corresponding triangle marker and notches on the CPU load bracket Once aligned carefully lower the CPU straight down into the socket Do not drop the CPU on the socket or move it horizon...

Page 23: ...nder the Lever Lock latch Lever lock Attention You can only install the CPU inside the socket in one direction Make sure that it is properly inserted into the CPU socket before closing the load plate...

Page 24: ...e heatsink instruction for more details Note 2 Graphic drawings included in this manual are for reference only They might look different from the components installed in your system 1 Loosen four scre...

Page 25: ...e and Component Installation 25 3 Attach the backplate into the mounting holes around the CPU socket on the bottom side of the motherboard Motherboard bottom side Motherboard Top side Mounting hole Ba...

Page 26: ...4 Apply the proper amount of thermal grease on the CPU 5 Place the heatsink on top of the CPU so that the four mounting holes on the heatsink are aligned with those on the retention mechanism 6 Tighte...

Page 27: ...struction below to uninstall the heatsink to avoid damaging the CPU or other components 1 Unplug the power cord from the power supply and the power connector from the cooler and fan header 2 Loosen th...

Page 28: ...USB2 3 JTPM1 SP1 JF1 JBT1 JPI2C1 PCH AUDIO JPL1 3 4 Memory The X13SAE supports up to 128GB of DDR5 Unbuffered DIMM UDIMM ECC non ECC with speeds of up to 4400MHz Note Check the Supermicro website for...

Page 29: ...DIMM modules from the motherboard Receptive Point Release Tab Notch Push both ends straight down into the memory slot DIMMA1 DIMMA2 DIMMB1 DIMMB2 USB11 USB3 2 20Gb USB4 5 USB3 2 5Gb USB6 USB3 2 5Gb BM...

Page 30: ...f 2280 mounting hole Refer to the illustration on the right for the locations of M 2 sockets and mounting holes Follow the steps below to install the M 2 device 1 Locate the pre installed standoff Rem...

Page 31: ...ase tab to unlock the PCI slot bracket 4 Pull the release tab upward 5 Remove the screw holding the bracket in place and pull the bracket from the chassis 6 Install your PCI card or other add on card...

Page 32: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Page 33: ...HDD Cage B 2 2 1 3 Figure 3 4 Rotating the Internal Hard Drive Cage Rotating the Hard Drive Cage 1 Begin by removing power from the system as described in Section 3 1 and remove the side cover as des...

Page 34: ...ing 3 5 Hard Drives 1 Begin by removing power from the system as described in Section 3 1 and remove the side cover as described in section 3 2 2 Rotate the hard drive cage outward 3 Disconnect all of...

Page 35: ...drive from the carrier 7 Insert a new drive into the carrier and push the sides of the carrier together 8 Insert the carrier into the cage Slide the carrier towards the back of the cage until it clic...

Page 36: ...36 Chapter 3 Maintenance and Component Installation 1 9 Optional Screw Figure 3 7 Installing a Hard Drive...

Page 37: ...hrough the mounting holes in the rear fan 3 Pull the rubber pins through the mounting holes of the fan to secure the fan to the chassis 4 Connect the fan cable to the motherboard 3 7 System Cooling Th...

Page 38: ...s described in section 3 2 2 Insert the four rubber pins through the front fan bracket and into the mounting holes in the front fan 3 Pull the rubber pins through the mounting holes of the system fan...

Page 39: ...move power from the system as described in section 3 1 and remove the left chassis cover 2 Disconnect the cables from the motherboard to the power supply 3 Remove the screws securing the power supply...

Page 40: ...Chapter 3 Maintenance and Component Installation Remove Screws Figure 3 10 Removing the Power Supply Screws Note The figure is for illustrative purposes only Some components may differ on the SYS 531A...

Page 41: ...the Motherboard Manual Please review the Safety Precautions in Appendix A before installing or removing components 4 1 Power Connections ATX Power Supply Connector The 24 pin power supply connector J...

Page 42: ...o the table below for pin definitions 8 pin Power Pin Definitions Pin Definition 1 4 Ground 5 8 12V Required Connection Important To provide adequate power supply to the motherboard be sure to connect...

Page 43: ...initions Pin Definition 1 Ground Black 2 2 5A 12V Red 3 Tachometer 4 PWM_Control Pump Power Connector This motherboard has one 12V connector for optional CPU liquid cooling systems When using a liquid...

Page 44: ...n as NGFF There are three M 2 sockets M Key supporting the 2280 form factor located on the motherboard Refer to the table below for more information Sockets Bus Interface Form Factor RAID Levels PCI E...

Page 45: ...RXP 7 Ground Front Panel Audio Header A 10 pin Audio header AUDIO_FP is supported on the motherboard This header allows you to connect the motherboard to a front panel audio control panel if needed Co...

Page 46: ...of system power Refer to the table below for pin definitions Power LED Header Pin Definitions Pin Definition 1 VCC 2 3 Connection to PWR LED in JF1 TPM Port 80 Header A Trusted Platform Module TPM Po...

Page 47: ...buttons and LED indicators Power Button The Power Button connection is located on pins 1 and 2 of JF1 Momentarily contacting both pins will power on off the system This button can also be configured t...

Page 48: ...Fail LED Connect an LED cable to OH Fan Fail connections on pins 7 and 8 of JF1 to provide warnings for chassis overheat fan failure Refer to the tables below for pin definitions OH Fan Fail LED Pin D...

Page 49: ...f JF1 Attach a cable to pin 14 to show hard drive activity status HDD LED Pin Definitions JF1 Pin Definition 14 HD Active Power LED The Power LED connection is located on pins 15 and 16 of JF1 Refer t...

Page 50: ...1 MAC CODE BMC CODE BAR CODE MAC CODE BIOS LICENSE X13SAE DESIGNED IN USA REV 1 00 JPME2 JLED1 JD1 I SATA0 I SATA1 I SATA2 I SATA3 I SATA4 I SATA5 I SATA6 I SATA7 JWD1 PWR_LED CATERR_LED JSTBY1 JL1 JS...

Page 51: ...elow for pin definitions Front Panel USB2 3 2 0 Pin Definitions Pin Definition Pin Definition 1 5V 2 5V 3 USB_PN2 4 USB_PN3 5 USB_PP2 6 USB_PP3 7 Ground 8 Ground 9 Key 10 Ground Front Panel USB4 5 3 2...

Page 52: ...r Speaker Out Rear Speaker Out 3 Light Blue Line In Side Speaker Out Line In Line In Line In Side Speaker Out 4 Lime Line Out Front Speaker Out Line Out Front Speaker Out Front Speaker Out Front Speak...

Page 53: ...0 LED Green 12 TD1 22 Link 1000 LED Amber 13 TD1 23 SGND 14 TD2 24 SGND 15 TD2 25 SGND 16 TD3 26 SGND 17 TD3 18 GND LAN1 Port Pin Definitions Pin Definition Pin Definition 19 SGND 28 SGND 20 TD0 29 Li...

Page 54: ...ample of jumping pins 1 and 2 Refer to the motherboard layout page for jumper locations Note On two pin jumpers Closed means the jumper is on and Open means the jumper is off the pins Connector Pins C...

Page 55: ...he table below for pin definitions Watch Dog Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Reset Default Pins 2 3 NMI Open Disabled Manufacturing Mode Close pins 2 3 of JPME2 to by...

Page 56: ...you to enable or disable the onboard audio support The default setting is pins 1 2 to enable onboard audio connections Refer to the table below for jumper settings Audio Enable Disable Jumpers Setting...

Page 57: ...Speed LED Left LED State LED Color Definition Green 2500Mbps Yellow 1000Mbps Off 100 10Mbps LAN1 LAN2 Activity LED Right LED State Color Status Definition Yellow Flashing Active Power LED PWR_LED An O...

Page 58: ...for more information BMC Heartbeat LED BMC_HB_LED LED Status Motherboard Color Status X13SAE Solid Green Standby Power On CATERR LED A CATERR LED is located at CATERR_LED The orange LED indicates the...

Page 59: ...ite at www supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB f...

Page 60: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Page 61: ...option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or disk a...

Page 62: ...mple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Ser...

Page 63: ...73201 0N 1 5 25 HH 24X DVD RW SATA DRIVE PBF DVM LITE DVDRW24 HBT1 1 Front Fan FAN 0124L4 1 6 2 Mobile Rack The SuperWorkstation SYS 531A IL allows to install an optional Supermicro mobile rack CSE M...

Page 64: ...e rack Make sure the arrow on the rail points toward the front of the chassis 4 Slide the mobile rack into the chassis Figure 6 2 Mobile Rack with Drive Tray Rails Rail 5 Install the 2 5 solid state d...

Page 65: ...s etc FAQs RMA warranty and other service extensions Direct Links for the SYS 531A IL System SYS 531A IL specifications page X13SAE motherboard page for links to the Quick Reference Guide User Manual...

Page 66: ...upport Product Matrices page for links to tables summarizing specs for systems motherboards power supplies riser cards add on cards etc Security Center for recent security notices Supermicro Phone and...

Page 67: ...ard Make sure the motherboard is not shorted to the chassis Figure 7 3 Location of the MB Power LED DIMMA1 DIMMA2 DIMMB1 DIMMB2 USB11 USB3 2 20Gb USB4 5 USB3 2 5Gb USB6 USB3 2 5Gb BMC_HB_LED DP HDMI D...

Page 68: ...the specs of memory modules reset the memory or try a different one System Boot Failure If the system does not display Power On Self Test POST or does not respond after the power is turned on check t...

Page 69: ...System Becomes Unstable If the system becomes unstable during or after OS installation check the following CPU BIOS support Make sure that your CPU is supported and that you have the latest BIOS inst...

Page 70: ...configuration but with a CPU and a memory module installed to identify the trouble areas Identify a bad component by isolating it Check and change one component at a time Remove a component in questi...

Page 71: ...ing beep codes encountered by users BIOS Error Beep POST Codes Beep Code Error Message Description 1 short Refresh Circuits have been reset Ready to power up 5 short 1 long Memory error No memory dete...

Page 72: ...ted When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On...

Page 73: ...e BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is...

Page 74: ...hown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt t...

Page 75: ...ll prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to start the B...

Page 76: ...te When you see the screen above unplug the AC or DC power cable from the power supply clear CMOS and plug the AC or DC power cable in the power supply again to power on the system 10 Press Del contin...

Page 77: ...move the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 To clear the contents of the CMOS using JBT1 short the two pads of JBT1 with metallic conduc...

Page 78: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Page 79: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Page 80: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Page 81: ...artment for assistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro cha...

Page 82: ...er equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a e...

Page 83: ...gaat werken dient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de num...

Page 84: ...de alimentaci n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u...

Page 85: ...recorrientes del edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend...

Page 86: ...entes de energ a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le sys...

Page 87: ...e stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equ...

Page 88: ...neel Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for instal...

Page 89: ...se acceso a una de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv...

Page 90: ...type semblable ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de maner...

Page 91: ...fabrikant aanbevolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connect...

Page 92: ...at stroomloos te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexion...

Page 93: ...Wartung Advertencia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lec...

Page 94: ...o debe cumplir con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigh...

Page 95: ...en nationale elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handl...

Page 96: ...t ou le recyclage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous...

Page 97: ...dos los destornilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs...

Page 98: ...zen von UL oder CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Super...

Page 99: ...indiqu sur le code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el p...

Page 100: ...schaffen Aansluitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan ee...

Page 101: ...slot Two PCIe 3 0 x4 slots Two PCIe 5 0 x16 slots support auto switch 16 NA or 8 8 For optimum performance if only one card to install be sure to install in slot7 Slot4 shares bandwidth with slot7 Wh...

Page 102: ...4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 2016 IEC BS EN 62368...

Page 103: ...sence Condition of the Restricted Substances Marking Equipment name Type designation Type Restricted substances and its chemical symbols Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the...

Page 104: ...104 Appendix B System Specifications 100 240V 60 50Hz 8 4A 150 3...

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