Supermicro SuperServer SYS-E403-12P-FN2T User Manual Download Page 73

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Chapter 7: Troubleshooting and Support

7.1 Information Resources

Website

A great deal of information is available on the Supermicro website,

supermicro.com

•

Specifications for servers and other hardware are available by clicking on

Products

•

The

Support

option offers downloads (manuals, BIOS/IPMI, drivers, etc.), FAQs, RMA,

warranty, and other service extensions.

Direct Links for the SYS-E403-12P-FN2T System

Web

SYS-E403-12P-FN2T

specifications page

X12SPW-TF motherboard page

for links to the Quick Reference Guide, User Manual,

validated storage drives, etc.

Figure 7-1. Supermicro Website

Chapter 7

Troubleshooting and Support

Products

Summary of Contents for SuperServer SYS-E403-12P-FN2T

Page 1: ...USER S MANUAL Revision 1 0a SuperServer SYS E403 12P FN2T...

Page 2: ...ass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s i...

Page 3: ...s and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at suppo...

Page 4: ...nstallation 2 1 Overview 18 2 2 Unpacking the System 18 2 3 Preparing for Setup 18 Choosing a Setup Location 18 Rack Precautions 19 Server Precautions 19 Rack Mounting Considerations 19 Ambient Operat...

Page 5: ...41 3 6 Storage Drives 42 Hard Drives 42 M 2 Solid State Drives 45 3 7 PCI Expansion Cards 46 3 8 System Cooling 48 Fans 48 Air Shrouds 49 Checking the Server Air Flow 51 Overheating 51 3 9 Power Supp...

Page 6: ...igent Platform Management Interface IPMI 75 7 3 Troubleshooting Procedures 76 General Technique 76 No Power 76 No Video 77 System Boot Failure 77 Memory Errors 77 Losing the System Setup Configuration...

Page 7: ...B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma superm...

Page 8: ...xed internal 2 5 SATA3 drive bays Expansion Slots Three PCIe 4 0 x16 slots One M 2 PCIe 3 0 x4 SATA3 slot supports M Key 2280 and 22110 I O Ports Two LAN 10GbE ports One RJ45 dedicated IPMI LAN port O...

Page 9: ...2 System Features The following views of the system display the main features Refer to Appendix B for additional specifications Rear View Figure 1 1 Rear View System Features Rear Feature Description...

Page 10: ...lectrical ground COM Serial port IPMI LAN IPMI LAN port USB Four USB 3 0 ports two USB 2 0 ports LAN Two 10GbE LAN ports VGA Video port Control Panel See the next page for details Control Panel COM Po...

Page 11: ...ed to the system power supply units This LED is illuminated when the system is operating normally NIC LEDs Indicate network activity on LAN1 and LAN2 when flashing Power Fail LED Indicates a power sup...

Page 12: ...SATA3 M 2 SuperDOM ports Disk on Module port allows for flash cards to be mounted directly on the motherboard DIMM slots Dual in line memory module DIMM slots Processor Intel Xeon Scalable Processor...

Page 13: ...oduction 1 3 System Architecture This section covers the locations of the electrical components of the motherboard and the overall system Main Components Figure 1 5 Main Component Locations RSC W2R 66...

Page 14: ...MH15 JPI2C1 JIPMB1 JNVI2C JI2C_EXP1 MH4 MH6 MH1 MH9 MH5 MH3 MH2 JPME1 JPL2 JMP2 JMP1 JPL1 JPL3 SXB2 PCI E 4 0 X16 SXB1A SXB1B PCI E 4 0 X16 X16 SXB1C COM2 I SATA4 7 M 2 H COM1 DIMMG1 DIMMH1 DIMME1 DI...

Page 15: ...D 0 1 5 10 IPMI_LAN Dedicated IPMI LAN Port JF1 Front Control Panel Header JI2C_EXP1 4 pin BMC External I2 C Header for internal testing only JIPMB1 4 pin BMC External I2 C Header JL1 Chassis Intrusio...

Page 16: ...nk General Purpose I O Connection Header TPM Trusted Platform Module Port 80 Connector UID SW Unit Identifier UID Switch USB0 1 Back Panel Universal Serial Bus USB 2 0 Ports USB2 3 Front Accessible US...

Page 17: ...2666 2933 3200 2666 2933 3200 2666 2933 3200 PCI E GEN4 X16 PCI E GEN3 X8 CPLD PFR SPI SPI NAND FLASH 1 G 1 U P C 1 F 1 U P C CPU1 H1 DDR4 DDR4 DDR4 DDR4 2666 2933 3200 2666 2933 3200 2666 2933 3200 2...

Page 18: ...he server It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC po...

Page 19: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Page 20: ...be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit i...

Page 21: ...e following procedure describes how to mount the system to a sturdy surface Note that formal testing has only been performed on dry wall Use screws or nails of sufficient strength to support the weigh...

Page 22: ...e 2 2 Possible Mounting Orientations 76 20 mm 76 20 mm 420 mm 2 Decide on an orientation to mount the server The server can only be mounted with the I O panel facing left or right 76 20 mm 76 20 mm 42...

Page 23: ...d The two keyholes for each orientation are circled in red See Figure 2 2 4 Install the two keyhole screws or nails 5 Mount the server onto the two screws or nails 6 Install screws or nails in all the...

Page 24: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Page 25: ...he System The CSE E403iF 000NBP chassis features a removable top cover which allows easy access to the inside of the chassis Removing the Chassis Cover 1 Power down the system as described in Section...

Page 26: ...Chassis Cover Remove Screw 3 Remove the final screw then slide the cover toward the rear and lift Caution Except for short periods of time do not operate the server without the cover in place The chas...

Page 27: ...assis includes a lock tab that allows the top cover to be locked 1 Pull the lock tab into a vertical position 2 Close the fan cover Make sure the lock tab fits through the slot on the cover 3 Install...

Page 28: ...28 Chapter 3 Maintenance and Component Installation Figure 3 4 Top Cover Lock Tab...

Page 29: ...Check that the plastic protective cover is on the CPU socket and none of the socket pins are bent If they are contact your retailer When handling the processor avoid touching or placing direct pressur...

Page 30: ...tic Sensitive Devices section earlier in this chapter 1 Hold the processor with the gold pins LGA lands facing down Locate the gold triangle at the corner of the processor and the corresponding hollow...

Page 31: ...ess the other end down until it snaps into latch 2 6 After the processor is placed inside the carrier examine the four sides of the processor making sure that the processor is properly seated on the c...

Page 32: ...the heatsink over with the thermal grease facing up Note the two triangle cutouts A B located at the diagonal corners of the heatsink as shown in the drawing below 2 On the processor carrier assembly...

Page 33: ...nd Component Installation Installing the PHM into the CPU Socket 1 Remove the plastic protective cover from the CPU socket Gently squeeze the grip tabs then pull the cover off CPU Socket with Plastic...

Page 34: ...asteners a b c d on the CPU socket 3 Locate four PEEK nuts A B C D and four rotating wires 1 2 3 4 on the heatsink as shown below 4 Check that the rotating wires 1 2 3 4 are in the unlatched position...

Page 35: ...sink on the CPU socket making sure that each nut is properly aligned with its corresponding threaded fastener Latched State Top View 7 Press all four rotating wires outward to latch the PHM onto the C...

Page 36: ...CPU Socket Be sure the system is shut down and all AC power cords are unplugged 1 Use a t30 bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A B C and D 2 Press the four...

Page 37: ...r Carrier Assembly from the PHM Detach the four plastic clips a b c d on the processor carrier assembly from the four corners of the heatsink A B C D as shown below and lift off the processor carrier...

Page 38: ...from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right Carefully remove the processor from the carrie...

Page 39: ...tage V Slot Per Channel SPC and DIMM Per Channel DPC Data below assumes 2 SPC unless otherwise noted 1DPC 8 Gb 16 Gb 1 2V RDIMM SRx8 8 GB 16 GB 3200 SRx4 16 GB 32 GB DRx8 16 GB 32 GB DRx4 32GB 64 GB R...

Page 40: ...SW UID LED VGA USB0 1 IPMI_LAN USB8 3 0 FAN2 DIMM Installation 1 Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population table 2 Push the release tabs outwar...

Page 41: ...e motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To...

Page 42: ...rives are recommended for use in Supermicro chassis and servers For information on recommended HDDs visit the Supermicro website product pages Hard Drives Your server may or may not have come with fix...

Page 43: ...ent Installation Figure 3 7 Preparing to Install the Storage Drives Screw Plastic Handles Screw 2 Remove the two screws that secure the drive cage to the chassis as shown 3 Pull the drive cage upwards...

Page 44: ...inside the drive bays with the included screws as shown below Figure 3 8 Installing the Drives 5 Connect the drive data and power cables 6 Secure the hard drive cage back to the chassis with the scre...

Page 45: ...m For each length there is a hole in the motherboard for a plastic standoff Installing an M 2 SSD Caution Use industry standard anti static equipment such as gloves or a wrist strap and follow precaut...

Page 46: ...ull the expansion card module upward with the aid of the plastic handle There are two cables connecting the motherboard and the expansion card module so take care not to jerk the cables 5 If needed de...

Page 47: ...47 Chapter 3 Maintenance and Component Installation Figure 3 10 Expansion Card Module B Locking Lever Screws Plastic Handle Expansion Card Module...

Page 48: ...ans provide the cooling for the system These fans circulate air through the chassis as a means of lowering the chassis internal temperature The fans can adjust their speed according to the heat level...

Page 49: ...2P FN2T supports an air shroud that concentrates airflow to maximize fan efficiency It does not require screws to install Replacing the Air Shroud 1 If you are installing full height PCIe expansion ca...

Page 50: ...e and Component Installation Figure 3 13 Installing the Memory Air Shroud Chassis Cross Bracket Screw one on each side of the chassis Removable Sections for Full Height Expansion Cards This portion co...

Page 51: ...flow path or use shorter cables The control panel LEDs display system heat status See Control Panel in Chapter 1 for details Overheating There are several possible responses if the system overheats If...

Page 52: ...3 0 USB2 3 LAN2 LAN1 CMOS CLEAR I SATA0 3 TPM PORT80 UID SW UID LED VGA USB0 1 IPMI_LAN USB8 3 0 LE3 LEDBMC LE4 FAN2 3 9 Power Supply The CSE E403iF 000NBP chassis has one 600W AC power supply The po...

Page 53: ...hem aside 6 Lift the power supply out of the chassis 7 Place a new power supply into the chassis with the fan at the top front Install the three screws 8 Reconnect the ATX and 8 pin power connection t...

Page 54: ...e routed throughout the system When disconnecting cables to add or replace components refer to this diagram when adding or replacing components so you can reroute them in the same manner Proper cable...

Page 55: ...ons in Appendix A before installing or removing components 4 1 Power Connections Two power connections supply the motherboard and several more supply for onboard devices ATX Power Supply Connector The...

Page 56: ...ant To provide adequate power supply to the motherboard be sure to connect the 24 pin ATX PWR the 8 pin PWR and 4 pin PWR connectors to the power sup ply Failure to do so may void the manufacturer war...

Page 57: ...und Black 2 2 5A 12V Red 3 Tachometer 4 PWM_Control SGPIO Headers There is one Serial Link General Purpose Input Output S SGPIO1 header located on the motherboard S SGPIO is for sSATA use Refer to the...

Page 58: ...or more information on the TPM http www supermicro com manuals other TPM pdf Standby Power The Standby Power header is located at JSTBY1 on the motherboard You must have a card with a Standby Power co...

Page 59: ...oard For remote management connect the appropriate cable from this header to an add on card to provide the out of band sideband connection between the onboard Baseboard Management Controller BMC and a...

Page 60: ...Definition 1 Data 2 Ground 3 Clock 4 P3V3 STBY SATA Ports Eight SATA 3 0 ports are located on the motherboard and supported by the chipset These SATA ports support RAID 0 1 5 and 10 In addition there...

Page 61: ...high speed and low latency connections directly from the CPU to NVMe Solid State SSD drives This greatly increases SSD data throughput performance and significantly reduces PCIe latency by simplifying...

Page 62: ...ar I O Ports See the figure below for the locations and descriptions of the I O ports on the rear of the motherboard Rear I O Ports Description Description 1 COM Port 1 6 USB5 3 2 Gen 1 2 Dedicated IP...

Page 63: ...the pins Connector Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentall...

Page 64: ...stem firmware from a host server for system setting modifications Refer to the table below for jumper settings The default setting is Normal Manufacturing Mode Jumper Settings Jumper Setting Definitio...

Page 65: ...low Amber 1Gbps IPMI LAN LEDs In addition to LAN1 and LAN2 an IPMI LAN is also located on the I O back panel The amber LED on the right indicates activity while the green LED on the left indicates the...

Page 66: ...on Off System Off power cable not connected Green System On M 2 LED An M 2 LED is located at LE4 on the motherboard When LE4 is blinking M 2 functions normally Refer to the table below for more inform...

Page 67: ...supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive...

Page 68: ...iver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the S...

Page 69: ...her option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or dis...

Page 70: ...le Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Serve...

Page 71: ...ed to BMC For general documentation and information on BMC visit our website at https www supermicro com en solutions management software bmc resources BMC ADMIN User Password For security each system...

Page 72: ...ional system components and installation procedures 6 1 Optional Parts List Optional Parts List Description Part Number Quantity GPU auxiliary power cable CBL PWEX 1041 1 6 2 GPU Auxiliary Power Cable...

Page 73: ...ble by clicking on Products The Support option offers downloads manuals BIOS IPMI drivers etc FAQs RMA warranty and other service extensions Direct Links for the SYS E403 12P FN2T System Web SYS E403...

Page 74: ...uide General Memory Configuration Guide X12 IPMI User Guide SuperDoctor5 Large Deployment Guide For validated memory use our Product Resources page Product Matrices page for links to tables summarizin...

Page 75: ...e Intelligent Platform Management Interface IPMI IPMI is used to provide remote access monitoring and management There are several BIOS settings that are related to IPMI For general documentation and...

Page 76: ...nstable operation or get no boot response try 1 With power off remove all but one DIMM and other added components such as add on cards from the motherboard Make sure the motherboard is not shorted to...

Page 77: ...heck for bad DIMM modules or slots by swapping modules between slots and noting the results Losing the System Setup Configuration Use a high quality power supply A poor quality power supply may cause...

Page 78: ...on check the following Source of installation Make sure that the devices used for installation are working properly including boot devices Cable connection Check to make sure that all cables are conne...

Page 79: ...can download a crash dump of status information using IPMI The IPMI manual is available at https www supermicro com solutions IPMI cfm Check IPMI Error Log 1 Access the IPMI web interface 2 Click the...

Page 80: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numbe...

Page 81: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Page 82: ...m Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supe...

Page 83: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Page 84: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Page 85: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Page 86: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Page 87: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Page 88: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Page 89: ...nt u alle spanningsbronnen en alle stroomkabels aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to in...

Page 90: ...lar reemplazar o utilizar este equipo Attention Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning...

Page 91: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Page 92: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Page 93: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Page 94: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Page 95: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Page 96: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Page 97: ...lektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according t...

Page 98: ...age de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts K...

Page 99: ...nilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujou...

Page 100: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Page 101: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Page 102: ...uitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of b...

Page 103: ...and 22110 Input Output Network Two 10GbE LAN ports IPMI Dedicated LAN port USB Four USB 3 0 ports two USB 2 0 ports Video One VGA port Serial One serial port Motherboard X12SPW TF 001 8 W x 13 L 203...

Page 104: ...000 4 2 EN BS 61000 4 3 EN BS 61000 4 4 EN BS 61000 4 5 EN BS 61000 4 6 EN BS 61000 4 8 EN BS 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safe...

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