7
Contents
Chapter 7 Troubleshooting and Support
7.2 BMC Interface .....................................................................................................................93
7.3 Troubleshooting Procedures .............................................................................................94
No Power ..........................................................................................................................94
No Video ...........................................................................................................................95
System Boot Failure .........................................................................................................95
Memory Errors ..................................................................................................................95
Losing the System Setup Configuration
...........................................................................95
7.5 Crash Dump Using the BMC Dashboard ............................................................................98
7.6 UEFI BIOS Recovery .........................................................................................................99
7.7 CMOS Clear .....................................................................................................................104
7.8 BMC Reset .......................................................................................................................104
7.9 Where to Get Replacement Components ........................................................................105
7.10 Reporting an Issue ..........................................................................................................105
Technical Support Procedures ........................................................................................105
Returning Merchandise for Service .................................................................................105
Vendor Support Filing System ........................................................................................106
7.11 Feedback ..........................................................................................................................106
7.12 Contacting Supermicro ....................................................................................................107