FREIGHT CLAIM PROCEDURE
IMPORTANT: Freight Claims
Inspect Promptly
This merchandise has been carefully inspected and packed in accordance with the carrier’s
packing specifications. Responsibility for safe delivery has been assumed by the carrier. If loss or
damage occurs, you as the consignee must file a claim with the carrier and hold the container for
carrier’s inspection.
Visible Loss or Damage
Any external evidence of loss or damage must be fully described and noted on your freight bill or
express receipt and signed by the carrier’s agent. The claim should be filed on a form available
from the carrier.
Concealed Loss or Damage
If loss or damage does not appear until merchandise has been unpacked, make a written request
for inspection by the carrier within 15 days of the delivery date. Then file a claim on a form from
the carrier.
If your unit arrives damaged, please contact your local distributor immediately.
File Claim Without Delay
Do Not Return Damaged Merchandise to Supera, LLC
© Supera
September 2015
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