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WTP-801 User Manual

6.3 Troubles Occur During Printing

Problem Description

Probable Reason

Solution

Coloured stripe in the
paper

Paper near end

Reload the paper roll

Blurred printing or spot

Incorrect paper roll loading

Check if the paper roll is loaded

Unqualified paper roll

Use recommended thermal paper
roll

Thermal head or print roller is
dirty

Clean the thermal head or print
roller

Low print density

Increase the print density level

Paper is not feeding
normally

Paper jam

Open the printer cover, check the
paper path and remove jammed
paper

Vertical print words are
missing

Thermal head or print roller is
dirty

Clean the thermal head or print
roller

Thermal head is damaged

Contact with your dealer for
assistance

Note: about the density setting, please refer to Chapter 8.

Summary of Contents for WTP-801

Page 1: ...WTP 801 User Manual ...

Page 2: ...ification 9 3 2 1 Continuous Thermal Paper Specification 9 3 2 2 Notices 9 3 3 Printing and Cutting Position 10 3 3 1 Printing position 10 3 3 2 Cutting Position 10 4 INSTALLATION AND USAGE 11 4 1 Media Loading 11 4 1 1 Paper Confirmation 11 4 1 2 Paper Loading 11 4 2 LED Indicator and Beeper 13 4 3 Power Connection 14 4 4 Interface Cable Connection 16 4 5 Cash Drawer Connection 16 4 6 Print Test ...

Page 3: ...EANING AND MAINTENANCE 25 7 1 Cleaning Head 25 7 2 Cleaning Sensors Roller and or Paper Path 25 8 UTILITY TOOL FOR POS INSTRUCTION 26 8 1 Installation of Utility Tool 27 8 2 Using Utility Tool 32 8 2 1 Add Modify Delete Connect Printer 32 8 2 2 Functions 39 8 3 Firmware Update 71 9 WINDOWS DRIVER 73 9 1 Manual Information 73 9 2 Operating System OS Environment 73 9 3 Windows Driver Preparation 73 ...

Page 4: ...mission from our company any section of this manual is prohibited to be copied or transferred in any form Printed in China Version 1 2 Warnings This must be complied with in order to avoid any damage to the human body and to the equipment This is showing the important information and tips for the printer operating Note Due to continuous improvement of the products the specifications accessories an...

Page 5: ...er 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rating and frequency listed for the printer 8 Switch off the printer power supply when won t use it for a long time 9 Do not place the power cord where it can be stepped on If the power cord becomes damaged or frayed r...

Page 6: ... the user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products 4 WEEE Waste Electrical and Electric Equipment This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with other household waste To pre...

Page 7: ...need real time field print receipts WTP 801 can connect with other equipment through serial USB and Ethernet interfaces And the printer drivers are available for the WINDOWS XP WINDOWS 7 WINDOWS 8 WINDOWS 10 Linux operating system 1 2 The Main Features 1 Low noise 2 High print speed 3 Easy paper loading 4 Support page mode printing 5 Compatible with various width paper 6 Cash drawer interface 7 Co...

Page 8: ...se check for possible shipping damage 1 Check the outside of the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact your local dealer Note The power cord varies by region ...

Page 9: ...WTP 801 User Manual 6 2 2 Appearance and Components Front Rear Inside ...

Page 10: ...age Optional character sets PC437 std Europe Katakana PC850 Multilingual PC860 Portuguese PC863 Canadian PC865 Nordic PC857 Turkish PC737 Greek ISO08859 7 Greek WPC1252 PC866 Cyrillic 2 PC852 Latin 2 PC858 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek WPC...

Page 11: ...d and purple depending on different statues of printer Power Supply Input AC100V 240V Output 24V 2 5A Paper Paper type Specified Thermal Paper Paper width 0 1 58 mm 0 1 80 mm Paper thickness 0 056 0 13mm Roll paper diameter Max OD ф83mm Paper load Easy loading structure of forward open cover or upward open cover Paper cut Partial cut or full cut Physical Spec Operating condition 0 40 20 85 RH Stor...

Page 12: ...paper otherwise it will influence the printing quality and decrease the thermal printer head life Do not stick the paper on the roll paper mandrill If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the printing quality Do not use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color fadin...

Page 13: ...01 User Manual 10 3 3 Printing and Cutting Position 3 3 1 Printing position 0 1 80 mm Print Paper 0 1 58 mm Print Paper 3 3 2 Cutting Position Type Paper Cutting Position L1 WTP 801 11 6mm Printing position ...

Page 14: ... out the paper guide of both sides 2 When using 58mm width roll paper insert the paper guides to each side Note Roll paper should be placed in the middle 4 1 2 Paper Loading 1 Pull the cover open button to open the printer cover 2 Remove the used roll paper core if any 3 Load the paper roll in the correct direction as shown below ...

Page 15: ... roll paper and close the printer cover 5 Tear the extra paper in the direction of printer Notes 1 Adjust the paper guide according to the paper size 2 Make sure the paper inside is at tight status or it will cause paper jam or other fault ...

Page 16: ...er LED indicator green light would flash for 10 seconds with flashing frequency of 2 3 times second 2 The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is higher than 65 C printer will send a warning If the temperature of print head is higher than 80 C printer will stop working until the temperature is lower than 60 C Printer Status LED Indi...

Page 17: ...wer adapter to printer 2 Connect power adapter to power cord 3 Plug the other side of power cord into the socket outlet Notes 1 The Power adapter varies by region 2 Make sure to disconnect or connect the power adapter at right method or damage may be caused ...

Page 18: ...mage the cable Notes 1 Please only use the power adapter recommended by supplier or equivalent products 2 When disconnecting the power adapter plug handhold plug connector housing and avoid pulling on the cable in force 3 Avoid dragging the power adapter cable otherwise it will damage the cables causing fire and shock 4 Avoid putting power adapter around a heating device otherwise the cable may me...

Page 19: ...4V cash drawer device can t be connected to the phone line etc 4 6 Print Test 4 6 1 Print Self Test The self test checks the printer s current settings status and whether the printer has any problem 1 Make sure the power is connected and paper is loaded properly 2 Make sure the printer is power off and top cover is closed properly 3 Press the paper feed button and power button simultaneously to tu...

Page 20: ...RFACES WTP 801 supports cash drawer interface and many other various communicate interfaces such as Serial interface USB interface Ethernet interface and Cash Drawer interface 5 1 USB Figure 5 1 PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND ...

Page 21: ...WTP 801 User Manual 18 5 2 Serial Interface Figure 5 2 PIN SIGNAL NAME 1 2 TXD 3 RXD 4 5 GND 6 RTS 7 CTS 8 RTS 9 ...

Page 22: ...nter is equipped with an Ethernet interface and use the network connection router switch and other network communication equipment which meet RJ45 interface standard When connecting directly with PC it is suggested that the cross network line in accordance with RJ45 interface standard should be adopted ...

Page 23: ... 4 Cash Drawer Interface Figure 5 4 PIN SIGNAL NAME 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24 V Driving current Maximum 0 8 A In 510 ms Drawer check signal L 0 0 5 V H 3 5 V ...

Page 24: ...WTP 801 User Manual 21 5 5 Power Supply Interface Figure 5 5 PIN SIGNAL NAME 1 24V 2 GND 3 N C SHELL F G Printer end Unetop DC 002 or similar products User end Unetop DC 002 or similar products ...

Page 25: ...rinter has no power Connect printer to power supply Printer is turned off Turn on the printer Circuit board is broken Contact with the dealer 6 2 LED Indicator and Beeper Problem Description Probable Reason Solution Purple LED is always on Paper near end The roll paper is near end the printer can work normally Red LED flashes and beeper alarms Paper end Load the roll paper Thermal print head is ov...

Page 26: ...ended thermal paper roll Thermal head or print roller is dirty Clean the thermal head or print roller Low print density Increase the print density level Paper is not feeding normally Paper jam Open the printer cover check the paper path and remove jammed paper Vertical print words are missing Thermal head or print roller is dirty Clean the thermal head or print roller Thermal head is damaged Conta...

Page 27: ...rinter head is over heated Reduce the density of printing Driving is too fast Reduce the printer speed to the limit of thermal printer head Wrong paper feeding position Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal printer head Note about the density setting please refer to Chapter 8 6 5 Removing Jammed Paper Warning Do not touch the th...

Page 28: ...cratched and or damaged in any way 7 1 Cleaning Head 1 Open the printer cover and then use cotton stick with medical alcohol to clean the head in the direction from the center of the head to the edges 2 After cleaning the head do not use the printer until the alcohol used for cleaning evaporates completely 1 2 min and the printer has completely dried 7 2 Cleaning Sensors Roller and or Paper Path 1...

Page 29: ...e following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft Windows Server 2008 R2 ...

Page 30: ...WTP 801 User Manual 27 8 1 Installation of Utility Tool The following screens take Win 10 for example 1 Open the installation package 2 Choose English and click OK 3 Click Next ...

Page 31: ...WTP 801 User Manual 28 4 Click Next ...

Page 32: ...WTP 801 User Manual 29 5 Select start menu folder Click Next ...

Page 33: ...WTP 801 User Manual 30 6 Click Install ...

Page 34: ...WTP 801 User Manual 31 7 Click Finish Utility Tool is installed successfully ...

Page 35: ...tility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take WTP 801 Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1 Add printer 1 Click Add Printer ...

Page 36: ...WTP 801 User Manual 33 2 Choose the appropriate printer type and port Then click OK Take WTP 801 for example ...

Page 37: ...WTP 801 User Manual 34 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer ...

Page 38: ...WTP 801 User Manual 35 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully ...

Page 39: ...WTP 801 User Manual 36 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted ...

Page 40: ...WTP 801 User Manual 37 8 2 1 4 Connection Test Make sure printer is connected to computer and it is power on 1 Choose the printer Click Connection Test ...

Page 41: ...he following window If the connection is unsuccessful please connect the printer with computer Notes 1 Make sure printer is connected with computer and power on 2 Make sure printer is loaded with paper 3 Before using the following function carry out the Connection Test first ...

Page 42: ...r Manual 39 8 2 2 Functions Printer Test contains the following items Printer Test Command Test Manage Images Download Image in Compatible Mode Code Page Setting Download Fonts Parameter Setting Advanced Settings ...

Page 43: ...d the paper will be cut automatically Cutting method is full cutting The paper would be falling down from the paper outlet after cutting 3 Partial Cut Test Click the cutter test and the paper will be cut automatically Cutting method is partial cut Partial cut Not all cut off between the two sheets of paper to leave a connection point As shown in the figure ...

Page 44: ...t content Such as Print Text Test Note The language option in the lower right corner is checked according to the input text For example The input is Simplified Chinese the language is checked for Simplified Chinese the printer prints the input text according to the setting options and if you check other languages the printer does not print the text ...

Page 45: ... the QRCode mode Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level the more intensive the module graphics ...

Page 46: ...90 Width of the module 2 6 The larger the module value the wider the width of the printed PDF417 barcode and the smaller the opposite Row height 2 8 The larger the module value the longer the printed PDF417 barcode and the smaller the opposite Error connection level ...

Page 47: ...ser Manual 44 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input text content ...

Page 48: ...TP 801 User Manual 45 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing ...

Page 49: ...WTP 801 User Manual 46 2 Click Send by Hex input the content Convert text to HEX or send ESC command ...

Page 50: ...WTP 801 User Manual 47 8 2 2 3 Manage Images ...

Page 51: ...o add the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a picture in BMP format Select the print location center left and right Such as left print ...

Page 52: ...WTP 801 User Manual 49 Note The total memory is 256K ...

Page 53: ... Delete Image Note Each time click Download mode of G an image list number will be generated Click the image list select Delete selected image to delete the image click Delete all Images to delete all the images in the list ...

Page 54: ...WTP 801 User Manual 51 8 2 2 4 Code Page Setting Select the code page from the list and click Set Note This code page is only valid in multiple languages ...

Page 55: ... Fonts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer to take effect 8 2 2 6 Parameter Setting You can set Arabic Character Transform for example WPC1256 ...

Page 56: ...WTP 801 User Manual 53 You can enable or disable the function of flash light after paper cutting ...

Page 57: ...User Manual 54 8 2 2 7 Advanced Setting Advanced Settings contain following items Click the button and printer will execute the appropriate action The settings will take into effect after restarting the printer ...

Page 58: ...WTP 801 User Manual 55 Function Setting ...

Page 59: ...milliseconds or 4 milliseconds etc The following setting is set as an example When cutting one piece of paper each time the printer will emit the Beep for one time and the beeping time is two milliseconds and beeping interval is three milliseconds Buzzer Volume The Very Low is the minimum sound and the Loud the maximum sound You can select a volume level and click Setting to print Default Standard...

Page 60: ...WTP 801 User Manual 57 Reduction Paper Setting Choose the item and click Setting DIP Setting Click Read to get the printer parameters click Write to send the modified parameters to the printer ...

Page 61: ...8 After the serial port parameter is set click Write Note When DIP setting is set in soft the DIP switch in the bottom of printer is disable After setting the DIP successfully you need to restart the printer to take effect ...

Page 62: ...ean mode default Multi language mode COM Setting 1 Baud Rate 2400 4800 9600 19200 38400 57600 115200 2 Data Length 7bits 8bits 3 Parity Check No EVEN ODD 4 ADDC DTR DSR XON XOFF Note The value of the serial port parameter can be obtained according to the value of the Self test page information E g Self test page Serial 115200 None 8 1 DTR DSR Baud Rate 115200 Parity Check None Data Length 8bits St...

Page 63: ...ed click Write and restart the printer After restarting the printer open the main menu screen of the tool and click Modify Printer Select the port category COM and set the baud rate to the value 57600 as shown above and parity None This port allows you to print after setup is complete ...

Page 64: ...WTP 801 User Manual 61 Paper Width Setting 58mm 360dot 58mm 384dot 58mm 416dot 80mm 512dot 80mm 576dot Note Select the paper width above according to the paper print width ...

Page 65: ...P 801 User Manual 62 Ethernet Setting This mode is divided into Auto Assignment IP and Static IP Mode select one of the modes to connect as needed Note IP addresses can be obtained from the Self test page ...

Page 66: ...ual 63 Static IP Mode 1 Change the printer IP address so that the printer IP address such as 192 168 0 33 is the same segment as the host IP address such as 10 0 21 89 Here is the illustration Figure Printer IP Address ...

Page 67: ...WTP 801 User Manual 64 Figure Host IP Address 2 Set the same network segment Figure Printer IP Address ...

Page 68: ...WTP 801 User Manual 65 Auto Assignment IP This mode automatically assigns the IP address to the printer When the settings are complete click Write then restart the printer ...

Page 69: ...WTP 801 User Manual 66 USB Port Setting Click Virtual serial port setting and restart the printer ...

Page 70: ...WTP 801 User Manual 67 Check the Virtual Serial Port 1 Right click the computer and select Manage 2 Click Device Manager to view the virtual port such as COM7 ...

Page 71: ...WTP 801 User Manual 68 3 Return to the printer utility and click Modify Printer ...

Page 72: ...WTP 801 User Manual 69 4 Change the port to COM7 Length Of Print ...

Page 73: ...losing the cover 2 Do not cut paper after the cover is closed the printer does not automatically cut the paper after closing the cover 3 Cut paper when power on the printer automatically cut paper after the printer is power on 4 Do not cut when power on the printer does not automatically cut paper after the printer is power on ...

Page 74: ...WTP 801 User Manual 71 8 3 Firmware Update 1 Click FW Update ...

Page 75: ...WTP 801 User Manual 72 2 When the device appears Printer select the Dfu file 3 Click Update 4 Update success 5 Restart the printer ...

Page 76: ...ns and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft W...

Page 77: ...ence Please operate it according to the tips Take WTP 801 Windows 7 as example 1 Double click Windows Driver 2 Choose English and click OK 3 Choose I accept the agreement then click Next Note If printer is already connected with computer by USB port it only needs to click Install then it will be installed automatically Otherwise proceed to the next step ...

Page 78: ...WTP 801 User Manual 75 4 Click Next ...

Page 79: ...WTP 801 User Manual 76 5 Choose the matched type and port USBxxx is for USB port COMx is for serial port LPTx is for parallel port Choose the type of driver port such as WTP 801 USB as port Click Next ...

Page 80: ...is installed successfully 7 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer with computer it will create a USB port automatically ...

Page 81: ...WTP 801 User Manual 78 9 5 Detailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click WTP 801 and choose Printing preferences ...

Page 82: ...WTP 801 User Manual 79 2 According to the different needs choose Paper Offset Rotate Effect Copies in Page ...

Page 83: ...WTP 801 User Manual 80 Click Manager add or delete paper ...

Page 84: ...WTP 801 User Manual 81 Click Advanced Setting to set Save Paper Cut Paper Feed Paper Cash Drawer Custom Command Logo Buzzer Code Page Save Paper Cut Paper ...

Page 85: ...WTP 801 User Manual 82 Feed Paper Cash Drawer ...

Page 86: ...WTP 801 User Manual 83 Custom Command Logo Note this setting needs to be set in utility here are the steps ...

Page 87: ...WTP 801 User Manual 84 Open the utility and click Manage Images ...

Page 88: ...WTP 801 User Manual 85 Click Download Click Add to add a logo BMP format is recommended ...

Page 89: ...ect the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will be generated C Users 1993 Desktop 01 bmp ...

Page 90: ...WTP 801 User Manual 87 Select Printer properties in Devices and Printers then click Preference ...

Page 91: ...WTP 801 User Manual 88 Click the Advanced then click Logo ...

Page 92: ... 801 User Manual 89 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as 0 0 ...

Page 93: ...WTP 801 User Manual 90 Then click OK ...

Page 94: ...WTP 801 User Manual 91 Click Print Test Page to view the printing effect ...

Page 95: ...WTP 801 User Manual 92 Buzzer Code Page ...

Page 96: ...WTP 801 User Manual 93 3 Click Watermark Set watermark to print ...

Page 97: ...WTP 801 User Manual 94 4 Click Halftone to set the halftone ...

Page 98: ...Barcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Sets the data 123456 font type to a different font from the main document Such as Arial ...

Page 99: ...WTP 801 User Manual 96 ...

Page 100: ...WTP 801 User Manual 97 Open the Preference If the document is open you can set it in the document file print preferences ...

Page 101: ...WTP 801 User Manual 98 ...

Page 102: ...WTP 801 User Manual 99 Add Barcode firstly ...

Page 103: ...WTP 801 User Manual 100 Set the Font Name and the Barcode Option ...

Page 104: ...WTP 801 User Manual 101 ...

Page 105: ...WTP 801 User Manual 102 Click the Printer Setting Choose the Display Language for Properties ...

Page 106: ...rn on the Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Set and the replacement font will display 01 the steps are as follows ...

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Page 108: ...WTP 801 User Manual 105 ...

Page 109: ...WTP 801 User Manual 106 ...

Page 110: ...WTP 801 User Manual 107 ...

Page 111: ...WTP 801 User Manual 108 If you do not have a barcode set the action is as follows Suppose you change the size of the data 123456 for example ...

Page 112: ...WTP 801 User Manual 109 Set the Printing preferences ...

Page 113: ...WTP 801 User Manual 110 Click the Printer Setting Choose the Display Language for Properties ...

Page 114: ...WTP 801 User Manual 111 Turn on the Font Substitution ...

Page 115: ...WTP 801 User Manual 112 Select the System Font for example Arial ...

Page 116: ...WTP 801 User Manual 113 Select the font to that you went to replace ...

Page 117: ...WTP 801 User Manual 114 Click Set ...

Page 118: ...WTP 801 User Manual 115 ...

Page 119: ...WTP 801 User Manual 116 9 5 2 Printer properties 1 Click Start Devices and Printers Right click WTP 801 and choose Printer properties ...

Page 120: ...WTP 801 User Manual 117 2 Choose General click Print Test Page then it will print the current settings ...

Page 121: ...WTP 801 User Manual 118 3 Click Port to choose another port or add port USB Virtual printer po SUNSO WTP 801 ...

Page 122: ...WTP 801 User Manual 119 2 Click Advanced to set the available time for printing ...

Page 123: ...WTP 801 User Manual 120 9 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose Uninstall printer driver click Next ...

Page 124: ...WTP 801 User Manual 121 3 Choose WTP 801 click Next 4 Click Yes then it is complete to uninstall ...

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